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Submission: On June 07 via api from US — Scanned from CA
Effective URL: https://www.dysoncanada.ca/en
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Canada (English)
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VIDEO TRANSCRIPT
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OUR MOST POWERFUL HEPA CORDLESS VACUUMS¹
Only at Dyson: Exclusive Prussian blue and rich copper colourway.
Save $250 on select Dyson Gen5 vacuums.
Shop now
Previous
* Vacuums
* Hair care
* Air treatment
* Headphones
* Lighting
* Hair care for stylists
Next
FEATURED
* Dyson's most powerful cordless vacuum.²
Shop now
* Curl. Wave. Smooth. Dry. With no heat damage.
Shop now
* Pure audio. Industry-leading noise cancellation.
Shop now
Exclusive machines and offers
Free shipping and returns
Best price guaranteed
Pay by installments
EXCLUSIVE MACHINES AND OFFERS
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only
available from and Dyson Demo Stores.
FREE SHIPPING AND RETURNS
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine
from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver
the machine(s) within 2-7 business days, subject to availability. Please note
that there are a small number of postal codes, usually in remote rural areas, to
which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you need your machine in a hurry, we also offer an expedited shipping option
via Canada Post to major cities – your order will be delivered within 2 business
days. Simply switch to the expedited shipping option in the checkout. Please
note that there are a small number of postal codes, usually in remote rural
areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within
2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities
Standard Shipping (Free)
Expedited Shipping: ($25)
To Toronto
2-5 business days
2 business days
To Ottawa
2-5 business days
2 business days
To Montreal
2-5 business days
2 business days
To Quebec
2-5 business days
2 business days
To Winnipeg
3 -7 business days
2 business days
To Halifax
3 -7 business days
2 business days
To Calgary
3-7 business days
2 business days
To Edmonton
4-8 business days
2 business days
To Saskatoon
3-8 business days
2 business days
To Vancouver
4-8 business days
2 business days
To St.John's
5-10 business days
2 business days
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory
holidays. If a delivery cannot be completed (for example, if you’re not home),
the carrier will leave a notification at your door indicating where you can pick
up your order.
Dyson Canada will make every effort to process orders within this timeframe, but
issues outside of our control, such as weather, may cause delays. Dyson Canada
will not be held liable for shipping delays in those cases. To process orders
within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments.
This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the
shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses
may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to
sign for your package. The carrier will make one delivery attempt, and if nobody
is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In
order to determine at which location your package is being held, look up the
package using the tracking number shared via email or contact the carrier. Be
sure to bring one piece of mail with your name on it and a government-issued ID
when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or
Canada Post office within the time listed on your delivery notice it will be
returned to sender. In the event that this happens, please contact Dyson Canada
via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson
helpline are eligible for a full money-back. The Dyson outlet's refurbished
machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the
first 30 days, please contact us prior to returning via email at
service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will
email you a pre-paid return shipping label. Simply print and affix it to the
outside of your return shipment, and contact Purolator to arrange for a pick-up
or you can drop it off at your local depot.
If you have any queries regarding your order, please contact
service@dysoncanada.ca or call us at 1-877-397-6622.
BEST PRICE GUARANTEED
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30
days of purchase you should find the same model advertised by an authorized
Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just
contact our Customer Service team at 1-877-397-6622 to get started. Here’s what
you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca
and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer
or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from
Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London
Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and
Walmart.
• Product must be new and in original packaging. It cannot be reconditioned
(refurbished), used, damaged, returned, open box, or demonstrator product
• Product price must not be lower due to an advertising error or misprint
PAY BY INSTALLMENTS
Affirm (formerly known as PayBright) is one of Canada’s leading installment
payment providers. When you use Affirm to pay at Dyson’s checkout, you can split
your purchase into easy, automatic monthly payments. To use Affirm as your
preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment
method at checkout for orders between $100 and $15,000 (including taxes and
shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan
within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order
as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
Learn more.
Amplifies airflow
to cool you fast.
SAVE $100 ON THE DYSON COOL™ TOWER FAN AND SELECT PURIFIER FANS
Shop now
INTRODUCING DYSON’S MOST INTELLIGENT HAIR DRYER
Auto-adapts to enhance natural shine and protect scalp health²
Exclusively in Vinca blue and topaz. Only at Dyson.
Shop now
Learn more
GET THE MOST FROM YOUR MACHINE WITH DYSON TOOLS AND ACCESSORIES
* VACUUM CLEANER TOOLS AND ACCESSORIES
Engineered for every cleaning task
Explore all
* AIR PURIFIER FILTERS
Dyson filters effectively capture 99.97% of particles as small as 0.3 microns
from your home
Explore all
* HAIR CARE ACCESSORIES
With Dyson Supersonic™ and new Dyson Airwrap™ multi-styler attachments and
accessories
Explore all
* WASHG1™ WET CLEANER
>
Be among the first to hear about Dyson's new floor cleaning technology. Sign
up now.
* DYSON OUTLET
>
Shop expertly refurbished Dyson technology.
* MYDYSON APP
>
Download the new app on App Store or Google Play for the best MyDyson™
experience.
* DYSON DEMO STORE
>
Experience Dyson technology.
Buy from DysonCanada.ca
Exclusive machines and offers
Only at Dyson
Free shipping and returns
On all Dyson machines
Price match promise
The best price guaranteed
Pay by installments
To spread the cost
EXCLUSIVE MACHINES AND OFFERS
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only
available from DysonCanada.ca and Dyson Demo Stores
FREE SHIPPING AND RETURNS
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine
from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver
the machine(s) within 2-7 business days, subject to availability. Please note
that there are a small number of postal codes, usually in remote rural areas, to
which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you prefer to check out with Expedited Shipping, please contact our Customer
Care team through the Live Chat icon below, or at 1-877-397-6622 and they will
be happy to assist you.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within
2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities
Standard Shipping (Free)
Expedited Shipping: ($25)
To Toronto
2-5 business days
2 business days
To Ottawa
2-5 business days
2 business days
To Montreal
2-5 business days
2 business days
To Quebec
2-5 business days
2 business days
To Winnipeg
3 -7 business days
2 business days
To Halifax
3 -7 business days
2 business days
To Calgary
3-7 business days
2 business days
To Edmonton
4-8 business days
2 business days
To Saskatoon
3-8 business days
2 business days
To Vancouver
4-8 business days
2 business days
To St.John's
5-10 business days
2 business days
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory
holidays. If a delivery cannot be completed (for example, if you’re not home),
the carrier will leave a notification at your door indicating where you can pick
up your order.
Dyson Canada will make every effort to process orders within this timeframe, but
issues outside of our control, such as weather, may cause delays. Dyson Canada
will not be held liable for shipping delays in those cases. To process orders
within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments.
This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the
shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses
may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to
sign for your package. The carrier will make one delivery attempt, and if nobody
is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In
order to determine at which location your package is being held, look up the
package using the tracking number shared via email or contact the carrier. Be
sure to bring one piece of mail with your name on it and a government-issued ID
when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or
Canada Post office within the time listed on your delivery notice it will be
returned to sender. In the event that this happens, please contact Dyson Canada
via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson
helpline are eligible for a full money-back. The Dyson outlet's refurbished
machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the
first 30 days, please contact us prior to returning via email at
service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will
email you a pre-paid return shipping label. Simply print and affix it to the
outside of your return shipment, and contact Purolator to arrange for a pick-up
or you can drop it off at your local depot.
If you have any queries regarding your order, please contact
service@dysoncanada.ca or call us at 1-877-397-6622.
PRICE MATCH PROMISE
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30
days of purchase you should find the same model advertised by an authorized
Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just
contact our Customer Service team at 1-877-397-6622 to get started. Here’s what
you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca
and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer
or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from
Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London
Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and
Walmart.
• Product must be new and in original packaging. It cannot be reconditioned
(refurbished), used, damaged, returned, open box, or demonstrator product
• Product price must not be lower due to an advertising error or misprint
PAY BY INSTALLMENTS
Affirm (formerly known as PayBright) is one of Canada’s leading installment
payment providers. When you use Affirm to pay at Dyson’s checkout, you can split
your purchase into easy, automatic monthly payments. To use Affirm as your
preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment
method at checkout for orders between $100 and $15,000 (including taxes and
shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan
within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order
as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
Learn more.
* BE THE FIRST TO KNOW
Sign up to be the first to hear about our latest technology, exclusive offers
and invitations to Dyson events.
Subscribe
*Limited time offer. Click here to see full terms and conditions.
¹ Tested per ASTM F3150 in Boost mode. Most powerful refers to Dyson Gen5 series
cordless vacuum cleaners.
² When used in Scalp protect mode.
WARNING: Avoid counterfeit products, websites and phishing emails. Protect
yourself from fraudsters by only shopping direct from Dysoncanada.ca and
authorized third party retailers. Learn more about scams and counterfeit
machines.
CONTACT US
Our helpline hours:
* Monday to Friday: 8am to 7pm, EST
* Saturday: 9am to 5pm, EST
* Use the ‘Live chat’ button in the bottom right of your screen to talk to a
Dyson Expert.
* You can call us at 1-877-397-6622
*
*
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Machine support, including orders, registration and troubleshooting.
VIRTUAL DEMONSTRATION
Advice, photos and video chat with an in-store Dyson Expert.