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THE SECURE INTERNET PLEDGE IS A VOLUNTARY PLEDGE FOR MEMBERS OF THE ISP AND
HOSTING PROVIDERS INDUSTRY AND DOMAIN NAME REGISTRIES AND REGISTRARS, FOCUSED ON
CREATING A MORE SECURE INTERNET THROUGH ACCOUNTABILITY, TRANSPARENCY, AND
COLLABORATION.

Take the Pledge


OVERVIEW

The Secure Internet Pledge is founded on six core goals applying to
organizations across both the ISP and hosting industry as well as the domain
name industry. In addition to the pledge’s core goals, the pledge also contains
industry-specific goals with further details relating to organization-specific
best practices.

Built on the pillars of increased accountability and transparency, boosted
internet security, enhanced customer and user protection, and essential abuse
management practices, the Secure Internet Pledge aims to encourage organizations
across industries to commit to best practices for a more secure internet. The
Secure Internet Pledge seeks to complement and build upon existing security and
anti-abuse best practices, including those developed by ICANN, MAAWG, ENISA,
CISA, or other federal agencies, as well as international and industry best
practices. By signing the pledge, ISPs and hosting providers set the standard to
implement effective policies, share data on abusive behaviors, support customer
safety, and promote transparency in handling cyber threats. Additionally, domain
name registries and registrars commit to ensure strong domain security by
enforcing policies, protecting their abuse management team, and ensuring
transparency in addressing domain-related abuse.

Organizations who join the pledge are committing to make a best-effort of
progress towards the core goals within a year of signature. Organizations can
demonstrate progress towards completing goals by documenting evidence of the
completed goal, as demonstrated in the goal details. In the cases where an
organization cannot make significant progress towards a goal within the
following year, the organization is encouraged to document and publish a
realistically achievable roadmap or timeline for completing the goals.

The Secure Internet Pledge is a voluntary and non legally-binding pledge created
by CleanDNS and Abusix. The Pledge is focused on Internet Service Providers,
Hosting Providers, Cloud Service Providers, Network and Mobile Operators, CDN
Services, and Domain Name Registries and Registrars; Physical products,
Enterprise Software, SaaS providers and consumer products are not scoped in the
pledge, though companies who wish to demonstrate progress in those areas are
welcome to do so. CleanDNS and Abusix retain the right to refuse or revoke an
organization’s signing of the Pledge if the organization does not meet general
good-faith criteria, such as, where the organization is evidenced as being
abusive or widely used by threat actors for abuse.


WHY SIGN?

BOOSTED INTERNET SECURITY



Strengthen cybersecurity through industry collaboration, data sharing, and best
practices, protecting infrastructure from cyber threats.

INCREASED ACCOUNTABILITY AND TRANSPARENCY



Promote trust with transparent reporting on abuse management efforts, holding
companies accountable for online safety.

ENHANCED CUSTOMER AND USER PROTECTION



Proactively inform and support customers and users on security issues, fostering
a safer online environment.

SUPPORT FOR ABUSE MANAGEMENT TEAMS



Provide crucial support and training for teams handling online abuse, ensuring
effective and sustainable abuse management.


SUPPORTING ORGANIZATIONS




SECURE INTERNET PLEDGE

SIGNATORIES OF THE PLEDGE COMMIT TO ADVANCING INTERNET SAFETY BY ADOPTING CLEAR,
ACTIONABLE GOALS THAT ENHANCE SECURITY, TRANSPARENCY, AND COLLABORATION ACROSS
YOUR ORGANIZATION.

Pledge Goals




CORE ABUSE MANAGEMENT


POLICY AND RESPONSIBILITY


PROCESS AND TRANSPARENCY






EMPLOYEE TRAINING AND SUPPORT


CUSTOMER SUPPORT


PARTICIPATION AND COLLABORATION

Pledge Goals Details

Core Abuse Management
 * Establish and properly fund an abuse team as a fundamental part of your
   company, or specify a group of dedicated personnel to take responsibility.
 * Offer a user-friendly way of reporting abusive behavior from your
   infrastructure or network to your abuse team or designated personnel.
   * ISP and Hosting: abuse@ email mandatory, webform recommended
   * Registries and Registrars: abuse@ email or webform mandatory, optional API

Policy and Responsibility
 * Publish and enforce an Acceptable Use Policy (AUP) defining acceptable use,
   excluding abusive use of your infrastructure, and make this Policy public.
 * Consider local laws and company policies and apply abuse mitigation practices
   where possible and appropriate.
 * Create a repeat offenders policy backed by your AUP and Terms of Service
   (TOS) that holds all subscribers accountable.
   * Read More
 * Accept comprehensive responsibility for addressing a large scope of network
   abuse, and strive to set the standard for addressing network abuse wherever
   possible and appropriate.

Process and Transparency
 * Abuse Management Standard Processes
   * Have evidencing standards that are consistent/repeatable across the
     organization
   * Transparency in actions taken to escalate/mitigate abuse cases
   * Defined timeline for activity (review, response, escalation, etc)
 * Regularly-scheduled internal review/audit of processes to maintain
   transparency.
   * Ensure all processes are up to date, or plan to update if they can be
     improved
 * Document and maintain transparency reports for actions taken to escalate and
   mitigate abuse cases. Where applicable, is should include legal based
   requirements such as the Digital Services Act (DSA).
 * Create and maintain a list of known bad actors and repeat offenders by
   defining abuse criteria, tracking subscribers with a history of abuse,
   regularly updating both lists, cross-referencing them for overlapping
   offenders, and taking appropriate action based on the severity and frequency
   of violations.
   * Read more
 * Make sure your customer acquisition mechanisms account for abuse processes so
   they are applied consistently, and any abuse problems are dealt with in an
   appropriate timeline.
 * Recommended: Engage with local law enforcement and CERTs when responding to
   an incident to enhance threat intelligence sharing, strengthen responding
   mechanisms, and foster collaboration.

Employee Training and Support
 * Set up and have in-place processes to protect the Abuse Team 
   * Example: blurring of violent images in abuse reports
 * Provide resources for mental health training and support wherever possible
   across the organization
 * Provide security awareness training and other beneficial training for
   employees on the Abuse Team to understand cyber threats and recognize abuse.
 * Provide security training and frequent refreshers of best cybersecurity
   practices across all departments of the organization.
 * Involve your Security/Abuse Team in product development to ensure you are not
   building vulnerable products.

Customer Support
 * Inform your customers of any abusive behavior, like spam, phishing, trademark
   or copyright infringement, as well as compromises and vulnerabilities of
   their systems and make sure you adequately help them to fix these issues.
 * Where possible and appropriate, ensure your customers are not actively
   participating in any fraudulent schemes, like Trademark or Copyright
   infringement, any malicious content, or others.

Participation, Collaboration, and Transparency
 * Peer-to-peer collaboration: contribute and share with active audiences to
   contribute to common knowledge on best practices.
 * Industry participation: where possible, contribute to industry best practices
   and knowledge sharing for abuse management
   * Contribute to participating organizations: CC ISAC, Certs, MAAWG, I2C,
     GASA, Anti-Abuse Working Group @ RIPE, ETIS
 * Internal discussions: where possible and appropriate, share data about
   abusive behavior within your organizations to discuss common trends and build
   upon organization knowledge.
 * Global Reporting: Participate in a free abuse reporting service that aims to
   create a global network security ecosystem by providing a
   transport-independent language (XARF) to communicate and a means for
   reporting, mitigating, and remediating abuse at scale.
   * Participating Organizations: Abusix, Netbeacon 
   * Read more




TAKE THE PLEDGE TODAY!

If you are an Internet Service Provider (ISP), Hosting Provider, Cloud Service
Provider, Network and Mobile Operator, CDN Service, Domain Registry, or
Registrar and would like to join the pledge, please sign up using the button
below

Sign Today


PLEDGE SIGNERS

This Pledge Signers page highlights organizations committed to creating a safer,
more secure internet. By signing the pledge, participants demonstrate their
dedication to responsible online behavior, enhanced cybersecurity practices, and
fostering trust in digital spaces. Join the growing community of pledge signers
working together to build a safer online environment for all. View the growing
list of Pledge signers.

View


SECURE THE INTERNET, ONE PLEDGE AT A TIME.




TAKE THE PLEDGE!

Taking the Safer Internet Pledge is a powerful commitment to making the digital
world a safer place for everyone. By joining this initiative, you demonstrate
your dedication to transparency, accountability, and industry collaboration.
This pledge not only enhances your organization’s reputation but also
contributes to the collective effort to protect users and infrastructure from
online threats. By adopting these best practices, you position your organization
as a leader in cybersecurity, setting a standard that others can follow.

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Name *
First
Last
Comment Secure Internet
Name Pledge *
Organization *
Email *
Taking the Secure Internet Pledge *
 * My organization signs the Secure Internet pledge. I confirm that my
   organization is an Internet Service Provider (ISP), Hosting Provider, Cloud
   Service Provider, Network and Mobile Operator, CDN Service, Domain Registry,
   or Registrar. I have reviewed the full Secure Internet pledge located on
   SecureInternet.org and I have the authority to commit to the pledge on behalf
   of my organization.

Privacy Policy *
 * A confirm I have read the Privacy Policy and acknowledge the terms within.

Comment or Message
Pledge

CleanDNS and Abusix developed the Safer Internet Pledge to address the growing
need for enhanced security and accountability within the digital ecosystem.
Recognizing the critical role that ISPs, Hosting Providers, and Domain
Registries and Registrars play in maintaining a secure internet, they created
this pledge to foster industry-wide collaboration, promote best practices, and
ensure transparency in abuse management. The goal is to empower these key
stakeholders to proactively safeguard their networks and customers, ultimately
contributing to a safer, more trustworthy internet for all users.

Take the Pledge
Linkedin
Privacy Policy
About the Pledge