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Text Content

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All Collections
SoPost for Consumers


SOPOST FOR CONSUMERS

FAQs to get help with ordering a sample or with an existing order.

15 articles in this collection
Written by David


HOW DO I HAVE MY PERSONAL DATA REMOVED FROM SOPOST?

Request to access, update, and delete the information we hold about you.
Written by David
Updated over a week ago
About SoPost


WHO ARE SOPOST?

Written by David
Updated over a week ago


CAN I BECOME A MEMBER OF SOPOST?

Written by David
Updated over a week ago


HOW DO I FIND FREE SAMPLE OFFERS?

Written by David
Updated over a week ago
Help with ordering a sample


HOW ARE ORDERS APPROVED?

We want to ensure that everyone who requests a sample has a fair chance. Learn
more about how we approved orders.
Written by David
Updated over a week ago


MY AUTHENTICATION CODE ISN'T WORKING, WHAT SHOULD I DO?

How to get your authentication code to work when requesting a sample.
Written by David
Updated over a week ago


WHY IS MY ADDRESS NOT BEING ACCEPTED?

What to do if your shipping address isn't being accepted or can't be verified.
Written by David
Updated over a week ago


DO I HAVE TO PAY FOR MY SAMPLE?

Written by David
Updated over a week ago
Help with an existing sample request


CAN I CHANGE MY DELIVERY ADDRESS?

Written by David
Updated over a week ago


CAN I CANCEL MY ORDER?

Written by David
Updated over a week ago


CAN I TRACK MY ORDER?

How to track your order once it's been approved.
Written by David
Updated over a week ago


WHAT DO I DO IF I HAVEN’T RECEIVED MY FREE SAMPLE?

It can take a while for samples to be delivered, but here are some helpful tips
if you still haven't received it.
Written by David
Updated over a week ago


WHAT CAN I DO IF MY SAMPLE IS BROKEN OR EMPTY?

Written by David
Updated over a week ago
Leaving feedback about a sample


HOW DO I LEAVE FEEDBACK OR WRITE A REVIEW?

Our brand partners love to hear your feedback, so look out for an email to let
them know what you thought.
Written by David
Updated over a week ago


CAN I SHARE MY REVIEW ON SOCIAL MEDIA?

Our brand partners are more than happy for you to share your photos and honest
feedback about the samples you receive from them.
Written by David
Updated over a week ago
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