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DIGITIZING HEALTHCARE WITH CLOUD COMPUTING; INTERVIEW WITH A. HADI CHAUDHRY, CEO
AND PRESIDENT OF CARECLOUD

By Angela Scott-Briggs
Posted on January 17, 2023

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With over 40,000 providers, both big and small, growing their practice with
CareCloud, the comprehensive suite of software and services empowers providers
to gain control of their future. In this interview with TechBullion, Hadi
Chaudhry, CEO and President of CareCloud will be telling us more about the
services and solutions at CareCloud.


PLEASE TELL US MORE ABOUT YOURSELF?

First of all, thank you for providing me this opportunity to speak through your
platform. My name is Abdul Hadi Chaudhry. I was born in Pakistan, and earned my
bachelor’s degree in mathematical sciences and statistics, before pivoting to
pursue a chartered accountant degree. During this time, I also developed
fascination with technology and the digital evolution, so I shifted my career
goals again and enrolled in a computer science academic program. This shift
eventually led me to join CareCloud – known then as MTBC – in 2002 as an IT
manager. I worked alongside CareCloud founder, Mahmood Haq, and shared his
vision of a digitized healthcare industry that would simplify things for medical
providers and improve care delivery. Years later, I am now the chief executive
officer and president of CareCloud, which is a leader in healthcare technology.
CareCloud has more than 500 U.S.-based employees and more than 4,000 employees
globally.


WHAT IS CARECLOUD?

Founded by American entrepreneur, Mahmad Haq, in 1999 as Medical Transcription
Billing, Corp., our healthcare information technology (IT) company went public
in 2014 and rebranded to CareCloud in 2021. We now offer an extensive suite of
modern, cloud-based clinical, financial and administrative software and services
that has empowered U.S. healthcare providers for more than two decades. Our
headquarters are in Somerset, New Jersey, but we also operate offices from
Pakistan and Sri Lanka. Our solutions and services are in all 50 U.S. states,
with 40,000 providers leveraging our products and services in 80 medical
specialties.  


WHAT ARE THE SPECIFIC SOLUTIONS AND SERVICES YOU PROVIDE BY CARECLOUD?

As one of the largest providers of health IT solutions, CareCloud is uniquely
positioned to help providers move past these burdens and easily transition into
the next generation of healthcare. 

We offer fully-integrated solutions that combine revenue cycle management with
electronic health records, practice management software, and patient experience
management software that can reduce administrative tasks, streamline workflows,
and improve operations, so providers can focus on care delivery. We also offer
financial analytics and business intelligence software, home healthcare software
solutions, integrated telehealth software, and a digital health suite, which
includes remote patient monitoring (RPM) and chronic care management (CCM)
software.

 Our application ecosystem includes certified health IT that can improve
communications, automate repetitive tasks, and analyze data sets for better
understanding and improved performance.  

 Through our medSR division, we can help healthcare organizations select the
best information technology system, as well as provide end-user training,
revenue cycle optimization, and operational support. Our products range in all
kinds of healthcare organizational management software, covering aspects of
maintaining revenues, practice loads and financial analysis.  


COULD YOU GIVE US A WALK-THROUGH OF THE CARECLOUD COMPREHENSIVE SUITE OF
SOFTWARE AND SERVICES? WHAT IS THE TECHNOLOGY BEHIND YOUR PLATFORM?

CareCloud leverages cloud computing and offers it as a software as a service
(SaaS) platform. Our software and solutions have been recognized for excellence
by review-based award sites, including KLAS Research, Toyota Financial Services,
Business News Daily and more. Our comprehensive suite of solutions is roughly
divided into standalone software and suite of care. Standalone solutions
include:

 * CareCloud Charts – an electronic health record system
 * CareCloud Breeze – a patient experience management system
 * CareCloud Live – telehealth software
 * CareCloud Central – medical practice management system
 * CareCloud Force – workforce extension services
 * CareCloud Archivus – release of information software
 * CareCloud Precision BI – financial analytics and business intelligence
   solution
 * CareCloud Concierge – revenue cycle management software and robotic process
   automation solution
 * CareCloud PracticePro – medical billing software

Currently, we have two software suites:

 * CareCloud Wellness – a digital suite which combines remote patient monitoring
   and chronic care management software
 * CareCloud Conductor – a suite that includes interoperability software, a
   claim scrubbing engine, and electronic data interchange system 

Our software can be bought a la carte or grouped with each other. All solutions
are cloud-based, HIPAA-compliant, and interoperable with CareCloud software, as
well as all major vendors’ software. 

I highly encourage you to visit our website, www.carecloud.com, to get an
in-depth understanding of all solutions. We also provide a free demo for all our
solutions, so healthcare leaders can better decide what fits and how they want
to customize our solution for their practice.


WHO ARE YOUR CLIENTS AND CUSTOMERS? TELL US ALSO WHO IS A CARECLOUD PROVIDER AND
HOW IT WORKS. ANY SUCCESS STORIES TO SHARE WITH US?

Our clients are primarily healthcare leaders. We offer solutions that appeal and
adapt to the needs of all healthcare organizations, small and large practices,
specialty clinics, care homes, and all private and government sector hospitals.
CareCloud is a company that wants to empower all care givers and make their life
and care delivery process easier. 

We understand that for some generations, technology can be difficult to
navigate, especially for those who are accustomed to using minimal technology
and relying on human power. This is why CareCloud pays attention to technical
support and care manager teams, and offers assistance for healthcare providers
transitioning to complete automation and digitization. 

The success stories I admire most are when solutions are customized and
delivered to practices, as if they are built from scratch for them alone.
Specialty clinics top this list. Although CareCloud has adapted to meet the
changing needs of healthcare providers throughout the years, our goal has
remained the same. We want healthcare leaders to feel the solution is built for
their hospital/clinic, with their prime patients in mind. We focus on their
biggest hurdles, deliver templates and filters that their staff needs, and
prepare coding sheets only for the services they deliver. 

I’m glad, so far, we have been successful in the goal and have thousands of
happy clients across the U.S.


TELL US MORE ABOUT YOUR SOFTWARE AND SERVICES FOR HEALTH SYSTEMS AND HOSPITALS
IN THE AMBULATORY SPACE, WHAT IMPACTS ARE THESE MAKING, ANY SCENARIOS TO SHARE
WITH US?

CareCloud services are provider-centric solutions. They are built to make
caregivers’ lives easier, while delivering high-quality, value-based care. We
don’t pressure our clients to go all out and do multiple investments of all our
major solutions. Instead, we offer free demonstrations and consultations to help
providers select the technology that works best for their needs. It also helps
our clients know exactly what they are signing up for, and we present technical
and clinical support throughout their transition. Once installed, our software
is interoperable with all major vendor electronic health records and practice
systems, and we can assist with data transference. 

I am happy that our hard work pays off, and that our happy clients bring us more
recommendations. Practices of all sizes use CareCloud’s software support to
enhance their facility’s revenues and improve staff performance. Just this year,
CareCloud was recognized in a KLAS Research report in the small practice
ambulatory EMR/PM category.

I believe care is a continuous process, which cannot be put to halt at any cost.
This is why we provide a back-end team’s support that will work in the
transition processes, while physicians can focus on care delivery.


HOW DOES CARECLOUD HELP REDUCE OPERATIONAL EXPENSES? TELL US MORE ABOUT THIS AND
HOW IT WORKS?

Even though revenues are important for moderate-level businesses, managing
operational expenses is even more crucial when a company expands. Over the
years, CareCloud has dominated the U.S. healthcare market. With increasing
competitors and healthcare technology constantly modifying, managing operational
costs to maintain revenue versus high-performance ratio is our prime focus. 

CareCloud was built with a motto of digitizing healthcare and shifting to cloud
computing. This is the biggest cost-cutting mantra followed at CareCloud. Our
chief operational officers and managerial teams persistently evaluate
investments and efficiently perform, while remaining within the company expense
margins.


COVID GAVE A BOOM TO THE TELEHEALTH MARKET. WHERE DO YOU SEE THE FUTURE OF THIS
INDUSTRY, AND WHAT ROLE IS CARECLOUD PLAYING?

CareCloud has always focused on digitizing the healthcare market. Despite
patient health information (PHI) and the lack of secure technologies hindering
the incorporation of tech in healthcare, COVID has accelerated its adoption. We
are glad a wider audience is now accepting technological solutions.

The future of the healthcare industry is bright, to say the least. I believe the
coming ages will see an upsurge of technologies that strengthen data sharing,
equitable access, and interoperability. In the coming years, I hope to see a
more positive patient interference in care provision than there is today.

Tools like behavioral modifiers, human ability detectors, and decision controls
are also expected to rise in healthcare technology in the next era. CareCloud is
using an all-hands-on-deck approach to manage futuristic technologies and
deliver accessible solutions, so that we can remain a leader in the healthcare
IT industry.


WHAT ARE YOU CURRENTLY WORKING ON AT CARECLOUD, AND WHAT IS NEXT ON YOUR ROAD
MAP, ANY OPPORTUNITIES FOR INVESTORS AND PARTNERSHIPS?

As digital technologies are innovating, CareCloud is also developing solutions
that leverage such technologies. We have a long way to go, and currently, our
expert team is researching various new and exciting technologies. Our roadmap is
clear. We constantly search for new ways to entitle healthcare leaders and make
healthcare accessible for all. We envision building simpler,
technology-empowered solutions for healthcare. We are always open to bringing
investors on board who share our vision of digitizing healthcare within secure
limits.


DO YOU HAVE MORE INFORMATION TO SHARE WITH OUR READERS TODAY?

Healthcare technology is still in its starting phases and needs out-of-the-box
thinkers. CareCloud is constantly working to bring healthcare solutions to
providers and is open to conversations sparked by healthcare leaders. Contact us
if you have a concern that needs a technological solution, and we will be happy
to discuss. 

We also conduct informational events and tech-mind searches to look for
individuals to join our team. Visit our website, or call us if you think you
would be a great fit! 

Here are the details:

Direct: 732-873-5133

Sales Inquiries: 877-342-7519

Compliance Hotline: 732-873-5133 ext. 351

Fax: 732-873-3378

Email: hello@carecloud.com

MEDIA INQUIRIES

Email: media@carecloud.com



Related Items:CareCloud, CEO, cloud computing, Digitizing Healthcare, featured,
Hadi Chaudhry, health IT, health IT solutions, Healthcare, interview, President,
services, software, technology
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