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GOOGLE WORKSPACE SERVICE SPECIFIC TERMS
Last modified: May 3, 2023
For translations of these Service Specific Terms into other languages, please
click here.
Capitalized terms not defined in these Service Specific Terms for Google
Workspace (formerly known as G Suite) have the meaning stated in the Google
Workspace Services Schedule to the Google Cloud Master Agreement, Google
Workspace for Education Agreement, or other applicable agreement governing the
use of Google Workspace Services (in each case, the "Agreement").
1. 1. Data Regions. The following terms apply only to the Google Workspace
Services and to the Customer Data described in the definition of "Located
Data" in Section 1.3 (Definitions) of these Service Specific Terms:
1. 1.1 Primary Data Storage. If Customer is using an In-Scope Edition of the
Services, Customer may use the Admin Console to select a Data Region to
store Located Data at rest and Google will, in accordance with applicable
law, store such Located Data accordingly ("Google Workspace Data Regions
Policy").
2. 1.2 Limitation. For any Customer Data that is not covered by the Google
Workspace Data Regions Policy, Google may store any Customer Data that is
not covered by the Google Workspace Data Regions Policy anywhere Google
or its Subprocessors maintain facilities, subject to Section 10.2
(Restricted European Transfers) of the Cloud Data Processing Addendum (if
applicable).
3. 1.3 Definitions.
1. "Located Data" mean only the following primary data within Customer
Data for the corresponding Service:
1. (a) Gmail: subject line and body of email, attachments, and senders
and recipients of messages.
2. (b) Google Calendar: event title and description of event, date,
time, invitees, frequency and locations.
3. (c) Google Docs, Google Sheets, and Google Slides: file body text,
embedded images, and associated End User-generated comments.
4. (d) Google Drive: original file content uploaded to Drive.
5. (e) Google Chat: messages and attachments.
6. (f) Google Vault: Vault exports.
2. "Data Region" means either: (a) the United States or (b) Europe.
3. "In-Scope Edition" means the following editions:
1. (a) G Suite Business
2. (b) Google Workspace Enterprise Plus
3. (c) Google Workspace for Education Standard
4. (d) Google Workspace for Education Plus
2. 2. Google Vault. The following terms apply only to Google Vault:
1. 2.1 Retention. Google will have no obligation to retain any archived
Customer Data after the date of expiry of the retention period specified
by Customer or the Order Term applicable to the relevant Google Vault
licenses, unless: (a) such retention period or Order Term is renewed; (b)
applicable legislation or legal process prevents Google from deleting the
data; or (c) the data is subject to a legal hold imposed by Customer. If
Customer does not renew its purchase and use of Google Vault, then Google
will have no obligation to retain any archived Customer Data.
3. 3. Google Workspace Essentials. The following terms apply only to the Google
Workspace Essentials and/or Google Workspace Essentials Starter edition(s),
as indicated:
1. 3.1 Invoice Issuance.
1. (a) If Customer orders the Google Workspace Essentials edition
directly from Google, then, as part of the payment and billing
obligations between Google and Customer, (i) Google will send Customer
a monthly invoice for Fees accrued during the previous month unless
otherwise stated at the URL designating the Fees for an applicable SKU
and (ii) Customer will accrue and pay for all Fees based on: (A) the
number of Customer's Active Users per month (or, if Customer has no
Active Users in any month, a minimum of one (1) Active User for that
month) and (B) any committed purchases or minimum commitments, if
applicable. Google's measurement tools will be used to determine
Customer's usage of the Services if applicable to Fees.
2. (b) Fees for Resold Customers. If Customer orders the Google Workspace
Essentials edition from Reseller, the Fees for the Services will be
set between Customer and Reseller, except that Google's measurement
tools will be used to determine Customer's usage of the Services if
applicable to Fees.
2. 3.2 Tracking and Billing of Active Users and Storage. Whether Customer
orders the Google Workspace Essentials and/or Google Workspace Essentials
Starter edition(s), Google may block any behavior that attempts to
circumvent the tracking and billing of Active Users or storage, as
applicable.
3. 3.3 SLA Credits. If Customer orders Google Workspace Essentials edition
directly from Google, any Service Credits that may be due to Customer
will be issued in the form of monetary credits (and not additional
Service days) that will be applied to Customer's next invoice. If
Customer orders Google Workspace Essentials edition from Reseller, Google
will issue to Reseller any Service Credits that may be due to Customer in
the form of monetary credits (and not additional Service days).
4. 3.4 SLA and Technical Support Service Exclusions. If Customer orders the
Google Workspace Essentials Starter edition, the SLA will not apply to
any services comprised within that edition (notwithstanding that the SLA
may define such services as Google Workspace Covered Services) and TSS
will not be available.
5. 3.5 Termination for Inactivity or Convenience. If Customer orders the
Google Workspace Essentials Starter edition, Google reserves the right to
terminate the Agreement and the provision of the Services:
1. (a) on 30 days’ notice to Customer if, for any period of 60
consecutive days preceding the date of the notice, there has been no
access to the Admin Console or use of the Services by Customer or any
of its End Users; or
2. (b) for convenience on 90 days’ notice to Customer.
6. 3.6 Definitions. "Active User" means an End User of the Google Workspace
Essentials edition who (a) hosts or joins a video meeting in Google Meet
at least once during the calendar month or (b) opens a file in Google
Drive at least once during the calendar month.
4. 4. Cloud Search. The following terms apply only to Cloud Search:
1. 4.1 Third Party Data Sources. Customer's use of third party data sources
in connection with Cloud Search Platform is subject to and governed by
the terms of service and other agreements between Customer and the
applicable provider of the third party data source ("Third Party Data
Source Terms"). Customer is solely responsible for compliance with such
Third Party Data Source Terms, including ensuring necessary rights to
allow Google to access or use such third party data sources for
provisioning Cloud Search Platform to Customer.
2. 4.2 The Cloud Search Product Roadmap will be offered to Cloud Search
customers on a periodic basis for informational purposes only. Features
or updates on the Cloud Search Product Roadmap are not guaranteed and
Google is not obligated to provide them as part of the Services. Customer
may provide feedback or feature requests for Google's consideration,
which Google may in its sole discretion consider adding to the future
iterations of the Cloud Search Product Roadmap. Google is not obligated
to implement any feedback or feature request, whether or not it is added
to the Cloud Search Product Roadmap.
3. 4.3 Additional Definitions.
1. "Cloud Search Product Roadmap" means a document containing planned
product features and updates to Cloud Search.
2. "Item" or "Document" means any piece of digital content that Cloud
Search can index, including, if applicable, DOCS, XLS, PPT, and PDF
files, a row in a database, unique URLs or any of the supported file
types.
3. "Search Query" means a request sent by Customer to Google using Cloud
Search to retrieve information or a set of results.
4. "Search Application" means a configuration of Cloud Search created and
managed by Customer or their designee to enable a specific business
use case, such as searching across documents in an intranet portal or
Customer's support tool.
5. 5. Cloud Identity Services. The following terms apply only to Cloud Identity
Services:
1. 5.1 Governing Agreement. If this Agreement and a separate Google Cloud
Platform agreement both apply to Customer’s use of Cloud Identity
Services under the Account, then (a) this Agreement will govern those
Cloud Identity Services for as long as it remains in force; (b) if
Customer’s Google Cloud Platform agreement remains in force when this
Agreement expires or terminates, then that Google Cloud Platform
agreement will govern Customer’s continued use of those Cloud Identity
Services under the Account; and (c) if Customer’s Google Cloud Platform
agreement is no longer in force when this Agreement expires or
terminates, then the terms at https://cloud.google.com/terms/identity
will govern Customer’s continued use of the Cloud Identity Services under
the Account. This section will survive expiry or termination of this
Agreement.
2. 5.2 Additional definitions.
1. “Google Cloud Platform” means the then-current services described at
https://cloud.google.com/terms/services.
6. 6. Pre-General Availability Offerings Terms. Google may make available to
Customer pre-general availability Google Workspace features, services, or
software that are identified as "Early Access," "Alpha," "Beta," "Preview,"
"Experimental," or a similar designation in the Services Summary, related
documentation or materials, or a Test Application (as defined below)
(collectively, "Pre-GA Offerings" ). While Pre-GA Offerings are not
Services, Customer's use of Pre-GA Offerings is subject to the terms of the
Agreement applicable to Services, as amended by this Section 6.
1. 6.1 Access to and Use of Pre-GA Offerings.
1. (a) Test Applications. Customer may apply to be a test user of one or
more Pre-GA Offerings by submitting the application(s) available via
the Admin Console or otherwise from Google ("Test Application(s)"). If
Google accepts Customer as a test user of any Pre-GA Offering (based
on Google's then-current domain level requirements for test users),
Google will make that Pre-GA Offering available for use by Customer
subject to the terms of this Section 6. Additional terms ("Specific
Test Terms") may apply to that Pre-GA Offering and, if applicable,
will be provided by Google via the Test Application or otherwise in
writing before any use by Customer of the Pre-GA Offering. The Test
Application and any Specific Test Terms are incorporated into this
Section 6.
2. (b) Use of Customer Test Data. Subject to Section 6(d) (Use
Restriction for Government Customers) of this Section 6, Google may,
and Customer will (including by collecting or providing any required
consents or notices) ensure that Google may use any Customer Data
(including Customer Personal Data) submitted, stored, sent or received
via any Pre-GA Offerings by Customer or its End Users ("Customer Test
Data") to provide, test, analyze, develop and improve those Pre-GA
Offerings and any Google products and services used with them without
any restriction or obligation to Customer, any End User or any third
party, other than as stated in the Agreement's confidentiality
provisions and below.
3. If Customer has accepted or the parties have otherwise agreed to
Google's then-current terms describing data protection and processing
obligations with respect to Customer Data as stated at
https://cloud.google.com/terms/data-processing-addendum (the "Cloud
Data Processing Addendum" or "CDPA" ), the CDPA will apply to Pre-GA
Offerings as "Services" for purposes of the CDPA and, for clarity,
this Section 6 will form part of the "Agreement" referred to in
Section 5.2.1 (Customer's Instructions) of the CDPA, subject to the
following amendments:
1. (i) Pre-GA Offerings are not "Audited Services" under the CDPA;
2. (ii) Customer acknowledges that, for purposes of Section 6.1
(Deletion by Customer) of the CDPA and to the extent permitted by
applicable law, the functionality of the Pre-GA Offerings may not
allow deletion of Customer Test Data during the period during which
Customer is permitted to use the Pre-GA Offering ("Pre-GA Term"),
but that Customer Test Data will be deleted upon expiration of the
Term in accordance with Section 6.2 (Return or Deletion When Term
Ends) of the CDPA;
3. (iii) Unless stated otherwise in the applicable Test Application:
(A) information about Subprocessors (as defined in the CDPA)
engaged in relation to Pre-GA Offerings, including their functions
and locations, will be made available in writing by Google upon
request from Customer; and (B) Google will inform Customer of the
engagement during the Pre-GA Term of any New Third Party
Subprocessor in relation to Pre-GA Offerings (including the name
and location of the Subprocessor and its activities) by sending an
email to the Notification Email Address before the Subprocessor
starts processing any Customer Test Data. Customer may, as its sole
and exclusive remedy if Customer objects to the Subprocessor, cease
using the applicable Pre-GA Offering.
4. (c) No Data Location or Access Transparency. Customer Test Data
processed under this Section 6 will not be subject to any data
location or access transparency requirements (which can be found at
https://cloud.google.com/access-transparency/ and
https://workspace.google.com/terms/service-terms).
5. (d) Use Restriction for Government Customers. Unless authorized in
writing by Google, the following Customers may only use test or
experimental data with Pre-GA Offerings and are prohibited from using
any "live" or production data in connection with Pre-GA Offerings:
U.S. or other government customers, including federal, national,
state, provincial, or local government or regulatory entities or
agencies and excluding Customers that are educational institutions.
6. (e) Feedback. Customer may provide feedback and suggestions about the
Pre-GA Offerings to Google, and Google and its Affiliates may use any
feedback or suggestions provided without restriction and without
obligation to Customer.
2. 6.2 Other Terms. PRE-GA OFFERINGS ARE PROVIDED "AS IS" WITHOUT ANY
EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS OF ANY KIND. Pre-GA
Offerings (a) may be changed, suspended or discontinued at any time
without prior notice to Customer and (b) are not covered by any SLA or
Google indemnity. Except as otherwise expressly indicated in a Test
Application or other documentation or materials for a given Pre-GA
Offering, (i) Pre-GA Offerings may not be covered by TSS and (ii)
Customer may not use Pre-GA Offerings to process protected health
information as defined in HIPAA. With respect to Pre-GA Offerings, Google
will not be liable for any amounts in excess of the lesser of (A) the
limitation on the amount of liability stated in the Agreement or (B)
$25,000. Nothing in the preceding sentence will affect exclusions from
any limitation of liability in the Agreement with respect to the
following: (1) death or personal injury resulting from negligence, (2)
fraud or fraudulent misrepresentation, (3) infringement of the other
party’s Intellectual Property Rights, or (4) matters for which liability
cannot be excluded or limited under applicable law. Google may terminate
Customer's use of a Pre-GA Offering at any time with written notice to
Customer.
7. 7. Verification Using Domain Email Address.The following additional terms
apply only when a Domain Email Address (rather than a Domain Name) is
verified to use the Services:
1. 7.1 Inviting End Users. Customer may invite other users with a Domain
Email Address to use the Services. If those users accept Customer's
invitation to use the Services, they will be considered Customer's End
Users under the Agreement.
2. 7.2 Domain Name Verification.
1. (a) Any person or entity may verify the Domain Name corresponding to
the Domain Email Address at any time ("Verifying Party").
2. (b) The Verifying Party will take ownership and control of End User
Accounts corresponding with the Domain Name and all associated data
within such End User Accounts immediately after verifying the Domain
Name.
3. (c) Customer and all End Users will be notified when the Domain Name
is verified.
4. (d) Administration After Domain Name Verification. The Verifying Party
will be able to do the following with respect to Customer's Account
and all such End User Accounts: (i) access, monitor, use, modify,
withhold, or disclose Customer Data; (ii) control account settings
(including changing account passwords); (iii) control access to and
use of the Services; (iv) restrict ability to access information or
settings; (v) restrict the ability to disassociate Customer's Account
and all End User Account (including Customer Data and data within
Customer's Account and all End User Account) from Verifying Party;
(vi) remove or disable any Services, Additional Products or other
services/products enabled, used, downloaded, or installed using
Customer's Account or any End User Account corresponding with the
Domain Name; and (vii) suspend or terminate use of the Services.
3. 7.3 Data Deletion. In a manner consistent with the functionality and
administration of the Services, and unless use of the Services has been
Suspended in accordance with the Agreement, at any time before the
Verifying Party takes ownership and control of Domain Name and all
associated End User Accounts (including Customer's Account), Customer or
its End Users can delete or export Customer Data and/or delete its End
User Account(s). After the Verifying Party takes ownership and control of
Domain Name and all associated End User Accounts (including Customer's
Account), Customer or its End Users may not be able to delete End User
Account(s) and may not be able to delete or export any Customer Data
depending on the administration of the Services.
4. 7.4 Data Processing Instruction. If no action to delete or export any
Customer Data before the Verifying Party takes ownership and control of
Domain Name and all associated End User Accounts (including Customer's
Account), then, notwithstanding any term to the contrary in the CDPA (if
applicable), Customer acknowledges that these Service Specific Terms form
part of the Agreement and, as such, document Customer's specific
instructions to Google to: (a) retain after termination of the Agreement
as described in Section 7.6 (Termination After Domain Verification) all
Customer Data that has not been deleted by Customer prior to such
termination; and (b) make all such retained Customer Data available to
the Verifying Party.
5. 7.5 Consent to Administration. Where applicable, Customer agrees to
allow: (a) the Verifying Party to have the access and capabilities
described in the Agreement; and (b) Google to provide the Verifying Party
with the access and capabilities described in the Agreement.
6. 7.6 Termination After Domain Verification. Where the Verifying Party is a
third party, this Agreement will automatically terminate when the
Verifying Party takes ownership and control of the Domain Name and all
associated End User Accounts (including Customer's Account). For clarity,
this section does not affect any end user rights which may be granted by
the Verifying Party under its own (separate) Google Workspace agreement.
7. 7.7 Services Limitations. Some Services, features and functionality, may
not be available unless and until the Domain Name is verified.
8. 8. Google Telephony Services. The following terms apply only to (i) Google
Voice and (ii) use of Google Meet to perform outbound dialing and accept
inbound calls ("Google Meet Telephony"), as applicable (and for the purposes
of this Section 8, Google Voice and Google Meet Telephony are collectively
referred to as "Google Telephony Services"). THESE TERMS CONTAIN IMPORTANT
INFORMATION ABOUT EMERGENCY SERVICES LIMITATIONS. PLEASE READ CAREFULLY:
1. 8.1 Google Telephony Services Parties and Contract Structure.
1. (a) Google Telephony Services Provider. Subject to Section 8.1(d),
the applicable Google Affiliate listed in the applicable Service and
Telephony Provider List (such Affiliate in each case, the "Google
Telephony Service Provider" or "GTSP") will provide the applicable
Google Telephony Services to Customer, as described in Section 8.1(b)
(Google Telephony Agreement Structure).
2. (b) Google Telephony Agreement Structure. Subject to Section 8.1(d)
and in relation only to the applicable Google Telephony Services, the
Google Workspace Entity is a duly authorised agent of GTSP and
contracts on behalf of GTSP. Accordingly:
1. (i) If Customer chooses to order any Google Telephony Services in
addition to the other Services ordered by Customer under the
Agreement, this Section 8.1 together with the other terms of the
Agreement (including the CDPA and all limitations of liability)
will form a separate agreement (the “Google Telephony Agreement”)
entered into by the applicable GTSP (via the Google Workspace
Entity as its duly authorised agent) and Customer with respect to
such Google Telephony Services only, subject to the remaining
terms of this Section 8.1.
2. (ii) The Google Telephony Agreement will take effect as of the
effective date of Customer's initial order of Google Telephony
Services and, subject to earlier termination in accordance with
its terms, will continue until the earliest to occur of (A)
termination of the Google Telephony Agreement in accordance with
its terms; or (B) termination or expiration of the Agreement. The
Google Telephony Agreement will supersede the Agreement only with
respect to the Google Telephony Services.
3. (iii) For the purposes of the Google Telephony Agreement, all
references (excluding those in the Services Summary and this
Section 8 of these Service Specific Terms) to "Agreement" are
replaced with "Google Telephony Agreement"; to the entity "Google"
are replaced with "GTSP"; and to "Services" or "Core Services" are
replaced with "Google Telephony Services."
4. (iv) Customer may enforce rights and benefits under the Google
Telephony Agreement against GTSP only, not the Google Workspace
Entity, and will owe obligations under the Google Telephony
Agreement (including obligations to pay all applicable Fees) to
GTSP only, not the Google Workspace Entity.
5. (v) Notwithstanding anything to the contrary in the Agreement, in
the event of a conflict between this Section 8.1 and any other
term of the Google Telephony Agreement (including the “Conflicting
Terms” section of the Agreement and the “Precedence” section of
the CDPA), the terms of this Section 8.1 will prevail.
6. (vi) Either party may terminate the Google Telephony Agreement
separately from the Agreement as set out in the “Term and
Termination” section of the Agreement. If Customer terminates its
use of Google Voice as described in Section 8.10 (Termination of
Google Voice by Customer), such termination will automatically
terminate the Google Telephony Agreement.
3. (c) Regional Terms. The Regional Terms are incorporated into the
Google Telephony Agreement and apply to the extent an End User uses
Google Voice in a country described in the Regional Terms.
4. (d) Applicability. For Customers with a billing address in Canada,
France, or Italy: (i) Section 8.1(a) (Google Telephony Services
Provider) and Section 8.1(b) (Google Telephony Agreement Structure)
do not apply with respect to Google Voice; (ii) Google will provide
Google Voice to Customer; and (iii) with respect to Google Voice, all
references to the "Google Telephony Service Provider" or "GTSP" in
these Service Specific Terms mean Google.
2. 8.2 Provision of Google Telephony Services.
1. (a) Data Use.
1. (i) Data Collection and Use. GTSP will collect and use Customer
Data in accordance with the Google Telephony Services Privacy
Disclosure provided at
https://workspace.google.com/terms/service-terms/voice/privacy_disclosure.html.
2. (ii) Subscriber Directory. GTSP will not provide Customer's or its
End Users' Google Voice numbers to directory services unless
requested to do so by Customer or otherwise required by law.
2. (b) Telephony Providers.
1. (i) Affiliate Providers. GTSP may use its Affiliates to provide
Google Telephony Services as described in the Service and
Telephony Provider List.
2. (ii) Non-Affiliate Telephony Providers. GTSP and its Affiliates
use non-Google third party subcontractors ("Telephony Providers")
to route inbound and outbound telephone calls, as applicable, via
the public switched telephone network (PSTN). Telephony Providers
and their locations are identified in the Service and Telephony
Provider List. By using Google Telephony Services, Customer
instructs GTSP to engage, and to have its Affiliates engage,
Telephony Providers to:
1. (1) route outbound and inbound telephone calls, as applicable;
and
2. (2) process Customer Data as independent controllers in the
countries in which they are located:
1. a) to the minimum extent required for such routing; and
2. b) in accordance with applicable laws (including European
data protection laws and telecommunications regulations).
3. For clarity, Telephony Providers are not Subprocessors (as defined in
the CDPA).
3. 8.3 Additional Payment Terms.
1. (a) Google Telephony Services Invoices. Applicable Fees and other
costs arising from Customer's or End Users' use of Google Telephony
Services are invoiced separately from other Google Workspace
Services, and are subject to the payment terms of the Google
Telephony Agreement.
2. (b) Calling Rates. In addition to the Fees, Customer will pay GTSP
for calls based on usage, if applicable. These usage costs are
calculated using the then-current applicable Calling Rates.
3. (c) Taxes. Notwithstanding anything to the contrary in the Google
Telephony Agreement, Customer will pay applicable Taxes regardless of
any tax exemption certificates. Invoiced Taxes may include Taxes
associated with an End User's use of Google Telephony Services
outside of the country in which the End User is using Google
Telephony Services.
4. 8.4 Google Voice Requirements; GTSP Disclaimer.
1. (a) Google Voice Requirements. This Section 8.4(a) applies only to
Google Voice and NOT to Google Meet Telephony. Use of Google Voice
may require a separate broadband or mobile data connection and an End
User device compatible with certain minimum technical requirements.
GTSP will make available to Customer a description of any minimum
device requirements. Out-of-country or other roaming usage of Google
Voice may incur higher costs to End Users from their mobile network
operators.
2. (b) GTSP Disclaimer. GTSP is not responsible for any disruption or
failure of Google Telephony Services due to delays, outages, or
disruptions in: (i) Customer's data connection, (ii) Telephony
Providers' networks, or (iii) the operation of Customer or End User
devices. Using Google Telephony Services on mobile devices may use
End Users' voice or data allowances purchased from their mobile
network operators.
5. 8.5 Google Voice Capabilities. This Section 8.5 applies only to Google
Voice and NOT to Google Meet Telephony.
1. (a) Number Assignment and Availability. Where Google Voice permits
assignment of phone numbers, the following will apply:
1. (i) number activation may require collection by GTSP of
information required by applicable telecommunications regulations,
including Customer's service address and tax ID;
2. (ii) in some countries, the service address must match the area
covered by the number to be assigned;
3. (iii) number activation may not be instantaneous upon request; and
4. (iv) inactive numbers may be removed from Customer’s account.
2. (b) Number Porting. Customer may port existing numbers from other
service providers to Google Voice, to the extent Google Voice offers
number assignment, and may request that assigned phone numbers be
released to another service provider, subject to Sections
8.5(b)(i)-(iv) below.
1. (i) Inbound Porting. To transfer a number from another service
provider, Customer must follow the process described at
support.google.com/a/go/voice-porting, as that site may be updated
from time to time. Customer may only port in numbers to an active
account. Inbound number porting may not be available in all
locations where Google Voice is offered.
2. (ii) Outbound Porting. To transfer an assigned number to another
service provider, Customer must follow that service provider's
porting process. GTSP will process the porting request upon
notification from Customer's new service provider that Customer
has submitted a porting request. GTSP is not responsible for any
delays or disruptions in service caused by the number port out
process, inaccurate or erroneous porting requests made by Customer
or Customer's new service provider, or fraudulent porting requests
made by third parties.
3. (iii) Customer Obligations. Customer is responsible for (A) the
accuracy of information provided to GTSP associated with a porting
request; (B) fees associated with porting a number, including fees
associated with remaining numbers and plans; and (C) any Fees owed
to GTSP associated with a number up to when the number is
successfully ported, to the extent permitted by applicable laws.
4. (iv) Service Termination. GTSP may release any Google Voice number
after termination or expiration of the applicable End User license
if Customer does not port the number to another service provider
prior to such termination or expiration.
3. (c) Caller ID. Google Voice allows the display of Customer's Google
Voice number on receiving devices where technically possible. End
Users may suppress the display of the number permanently or on a call
by call basis. For technical reasons, GTSP may not be able to
suppress Google Voice numbers in all cases, including calls to
Emergency Numbers.
4. (d) Number Blocking. Upon Customer request, GTSP will block or
unblock the use of Google Voice to call specific numbers, number
ranges, or types of numbers (including value-added services) to the
extent technically feasible.
5. (e) Call Recording. Google Voice may allow End Users to record
individual telephone conversations. Customer agrees not to, and not
to allow its End Users to, record telephone conversations without
consent if such consent is required by applicable laws and
regulations.
6. 8.6 Google Telephony Services Limitations. Google Telephony Services may
not:
1. (a) include operator assisted dialing and calls to short codes
(additional fees may apply for these calls);
2. (b) support "collect" or "chargeback" calls; or
3. (c) support calls or connections to certain numbers, including, as an
example, premium rate numbers.
7. 8.7 Google Voice Use Restriction. This Section 8.7 applies only to
Google Voice and NOT to Google Meet Telephony. Customer will not
sub-assign numbers to, provide access to, or otherwise enable use of
Google Voice by, individuals under the age of legal consent as
determined by the applicable laws of the relevant jurisdiction. GTSP may
suspend or permanently disable any accounts that are used by or
provisioned to such individuals.
8. 8.8 Emergency Services. Subsection 8.8(a) applies only to Google Meet
Telephony and NOT to Google Voice. All other subsections ((b) - (f)) of
Section 8.8 apply only to Google Voice and NOT to Google Meet Telephony.
1. (a) One-way Dialing. Dialing to emergency services is not available
for one-way dialing features of Google Meet Telephony. End Users will
not be able to place or receive emergency services calls. Customer is
responsible for ensuring that End Users have access to an alternative
means of dialing emergency services.
2. (b) Two-way Dialing. Dialing to emergency services is supported by
Google Voice. IP-based telephony emergency dialing services have
certain limitations when compared to traditional emergency dialing
and will function differently from traditional emergency dialing. The
following provisions describe those limitations and differences;
additional country-specific limitations are described in the Regional
Terms. Customer hereby acknowledges and accepts the differences
between traditional telephone services and IP-based telephony calls
with respect to calls made to emergency services, as described
herein:
1. (i) Description of Emergency Dialing Service. End Users of the
two-way dialing features of Google Voice are capable of calling
and receiving calls from emergency services free of charge.
Emergency services vary depending on End User location. When an
End User calls emergency services, GTSP will provide to emergency
response operators the End User's phone number and address that
Customer has provided to Google (see Section 8.8(d) (Customer
Obligations) below). End Users may need to confirm their physical
location and call-back number because the emergency operator may
not have this information.
2. (ii) Limitations on Emergency Dialing Service. The following
limitations apply to the availability of the Google Voice
emergency dialing service: (A) the service may not be available in
the event of an Internet or power outage or disruption; (B)
emergency calls may take longer to connect to the Public Safety
Answering Point than traditional emergency services dialing, may
produce a busy signal or may not connect; (C) emergency calls may
correctly connect to the PSAP, but the End User's phone number or
location may not automatically be transmitted and the emergency
services operator may not be able to call back; (D) emergency
calls made while roaming may be routed to the local PSAP
associated with the End User's registered address (Customer will
advise End Users to use their native dialer while roaming); (E)
deaf, hard of hearing, or speech impaired End Users should call
local emergency services directly using TTY or a
telecommunications relay service, instead of 711 or a local
equivalent; (F) if End Users have multiple devices associated with
their account number (i) return calls from the PSAP may not ring
each associated device, and (ii) the emergency operator may see a
phone number that is different from the End User's personal phone
number; (G) if the End User has disabled incoming calls, the PSAP
may not be able to call back; (H) if a call fails using Google
Voice, End Users may be directed to complete emergency calls using
the native dialer on their devices; and (I) emergency calling is
not available through this calling service if (i) using the
inbound-only Google Voice service, or (ii) calls are directed
through the voice network of the user's mobile carrier, when using
the native dialer of the End User's device. In Canada and certain
other locations, the number and location provided by the emergency
caller must be verbally provided by Google's emergency operator to
the appropriate PSAP; if, however, the caller is unable to provide
their location to the operator, the caller will be routed to the
PSAP that services the caller's registered address.
3. (c) Texting to Emergency Services. Texting to emergency services may
not be supported by Google Voice. Any text-to-emergency-services
feature made available through Google Voice may not be supported over
a Wi-Fi network.
4. (d) Customer Obligations. With respect to Section 8.8(b) (Two-way
Dialing), Customer is responsible for the following: (i) ensuring
that the address registered within Google Voice for each End User is
the current physical address where the End User will use Google Voice
(failure to provide current addresses may cause the wrong emergency
response center to be contacted, and delay emergency response to End
Users); (ii) informing End Users that their physical addresses will
be shared with Telephony Providers; (iii) informing End Users that
they may need to provide their physical location and call-back number
to the PSAP, once connected; (iv) ensuring that End Users have access
to an alternative means of calling emergency services; and (v)
informing End Users of the limitations of the emergency dialing
services (Customer may download and print a warning label to affix to
all devices that may be used to access Google Voice at
support.google.com/voice/go/emergency-services).
5. (e) Emergency Alerts. Emergency alerts may not be received via Google
Voice if devices are set to Wi-Fi only mode, or cellular service is
not available.
6. (f) Disclaimer of Emergency Services Liability. To the fullest extent
permitted by law, neither GTSP nor any of its Affiliates will have
any liability under the Google Telephony Agreement (whether in
contract, tort (including negligence) or otherwise) for damages of
any type (including direct and indirect damages) arising under or in
connection with the use or attempted use of Google Voice to access
emergency services, including but not limited to any inability to
access such services, any delays in emergency service response,
conduct of emergency services response centers or operators, or
inaccuracy of information provided to emergency services by Telephony
Providers or other third parties engaged by GTSP or its Affiliates to
facilitate the provision of emergency services access.
9. 8.9 Suspension. In addition to the suspension rights described in the
Google Telephony Agreement, GTSP may block incoming and outgoing Google
Telephony Services calls or messages if GTSP reasonably determines that
Customer or any End User has used Google Telephony Services to engage in
the following prohibited activities:
1. (a) generating or facilitating bulk or automated messages, or
unsolicited commercial messages; or
2. (b) inflating call traffic (e.g., traffic pumping, international
revenue share fraud).
10. 8.10 Termination of Google Voice by Customer. This Section 8.10 applies
only to Google Voice and NOT to Google Meet Telephony. In addition to
any other termination rights, Customer may terminate its use of Google
Voice at any time by providing written notice to GTSP. Customer must
cease use of Google Voice immediately upon termination.
11. 8.11 Additional Definitions.
1. "Calling Rates" are the then-current dialing rates described at (i)
for Google Voice, https://voice.google.com/rates, and (ii) for Google
Meet Telephony, https://meet.google.com/u/0/tel/rates.
2. "End User" includes, (i) for the purposes of Google Voice, potential
users who may be present at the physical location where a device
connected to Google Voice is located and made available for use; and
(ii) for the purposes of Google Meet, potential users who may use the
Google Meet Telephony services to dial into or out of Google Meet
meetings.
3. "Fees" includes, with respect to Google Voice, the fees described at
https://workspace.google.com/products/voice.
4. "Google Workspace Entity" is the Google entity with which Customer
contracts for other Google Workspace Services, as defined in the
Agreement.
5. "Public Safety Answering Point" or "PSAP" means the applicable public
safety answering point based on an End User’s registered location.
6. "Regional Terms" means the terms described at
https://workspace.google.com/terms/service-terms/voice/regional_terms.html.
7. "Telephony Provider" has the meaning given in Section 8.2(b)
(Telephony Providers) of these Service Specific Terms.
8. "Service and Telephony Provider List" means the then-current list of
Service and Telephony Providers at (i) for Google Voice,
https://workspace.google.com/terms/service-terms/voice/providers.html,
and (ii) for Google Meet Telephony,
https://workspace.google.com/terms/service-terms/meet-telephony/providers.html.
*If an offline document refers to "Google Voice Service Provider" or
"GVSP," those references are deemed to be "Google Telephony Services
Provider" or "GTSP" as used in these Service Specific Terms and the
Google Telephony Agreement.
1. 9. Google SIP Link. Google SIP Link is available in the countries where
Google Voice is available (as described at
https://support.google.com/a/answer/9206529 or a successor URL) and in the
countries listed at https://support.google.com/a?p=sipcountries (or a
successor URL). Customer may use Google SIP Link to make calls with Google
Voice using Customer’s systems integrator, carrier, or other partner who
provides telephone service to Customer independent of Google Voice (“SIP
Provider”), even if Customer has not purchased Google Voice. The following
terms apply to Customer’s use of Google SIP Link:
1. (a) Porting phone numbers to Customer’s SIP Provider must be effectuated
by the SIP Provider.
2. (b) Customer acknowledges and agrees that Google may place calls to
Customer to validate Customer’s trunk configuration or verify number
ownership. Customer consents to receiving any such calls, including from
an automated system.
3. (c) Customer is responsible for ensuring that any calls to emergency
services made by a Google SIP Link user will be routed via the SIP
Provider. Further, Customer must make any updates to its location or
address for the purposes of emergency services through the SIP Provider.
4. (d) For clarity, SIP Providers are not Subprocessors (as defined in the
Cloud Data Processing Addendum).
1. 10. Google Drive. The following terms apply only to Drive:
1. 10.1 Use of Google Drive for Content Distribution. Google Drive is not
intended for use as a content distribution network and Google may
restrict Google Drive usage and access if Google, in its reasonable
discretion, determines that Google Drive is being used in violation of
the AUP or for infringing, unlawful or bulk distribution of content
including videos. Any Google Drive-hosted video that is shared publicly
outside of Customer's domain must comply with YouTube Community
Guidelines (available at
https://www.youtube.com/howyoutubeworks/policies/community-guidelines/ or
a successor URL).
1. 11. User Experience Research. If Customer enrolls in the Google Cloud User
Experience Research Program for Google Workspace, Customer’s participation
will be subject to the Google Cloud User Experience Research Panel Addendum
available at https://cloud.google.com/terms/user-experience-research.
1. 12. Client-Side encryption. Google is not responsible for any aspect of the
external encryption key management service chosen by Customer. Customer
bears sole responsibility for that service, including all encryption keys
generated by such key management service for use with Client-side
encryption. Notwithstanding any term to the contrary in the CDPA, Google
will be unable to recover any encryption key or any Customer Data encrypted
by that encryption key if the encryption key is lost, stolen, or corrupted.
Client-side encryption will become entirely unavailable for all applicable
Services if the external key management service is interrupted or becomes
inaccessible.
1. 13. Regional Terms.
1. 13.1 Japan. If Customer’s billing address is in Japan, then Gmail, Chat,
and Meet will be provided by Google Connect Asia Pacific Pte. Ltd.
("GCAP"), although invoices will still be sent by Google Asia Pacific
Pte. Ltd. In relation only to the foregoing Services, Google Asia Pacific
Pte. Ltd. is a duly authorised agent of GCAP and contracts on behalf of
GCAP.
2. 13.2 France. Customer will comply with France's General Security Policy
for Health Information Systems (PGSSI-S) to the extent applicable.
Previous Versions
January 11, 2023
October 31, 2022
October 11, 2022
September 22, 2022
September 19, 2022
July 7, 2022
March 31, 2022
March 15, 2022
February 1, 2022
September 30, 2021
June 3, 2021
April 14, 2021
December 21, 2020
October 6, 2020