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Home / Management & Leadership / Best Practices in Multishift Operations


AN INTENSIVE PROFESSIONAL DEVELOPMENT TRAINING COURSE ON


BEST PRACTICES IN
MULTISHIFT OPERATIONS


ACHIEVING OPERATIONAL EXCELLENCE IN MULTISHIFT MANAGEMENT

Classroom Training
18 - 22 Sep 2022
Dubai - UAE
$ 4,950
Register
14 - 18 Nov 2022
Accra - Ghana
$ 5,950
Register
09 - 13 Jan 2023
Dubai - UAE
$ 5,950
Register

Request for a
Brochure Request Now
Register


WHY CHOOSE THIS TRAINING COURSE?

For a facility to operate safely and efficiently 24/7, it is necessary to apply
best practices to shift working. Multiple-shift operation poses a challenge
because of the potential for fatigue and disconnects caused by the fact that the
personnel are changing every few hours. This can result in a significantly
increased risk of incidents and operational problems such as reduced throughput,
poor communication and increased levels of waste. What is needed is a way of
working that fosters common goals and a seamless flow of information, processes
and products throughout your operation.

This AZTech training course will reveal how the world's most successful
companies manage multiple-shift 24-hour operations. In order to succeed in
today’s highly competitive global economy, all 24-hour operations must
continuously improve to deliver world-class people and process performance. This
requires highly motivated and skilled shift supervisors and managers, who are
capable of getting the very best from all of the resources available to them,
crucially ensuring that the needs of the shift teams are met in terms of
personal well-being, the personal development of excellent operators and team
development.

This AZTech training course will feature:

 * Why 24/7 operation needs multiple shift working
 * How Shift working introduces extra challenges
 * Communication and leadership for shift working
 * Why shift working increases risk from fatigue and at a changeover
 * Development of strategies to manage shift risks and issues and become a
   world-class 24/7 operation


WHAT ARE THE GOALS?

By the end of this AZTech training course, participants will be able to:

 * Recognize and appreciate the issues associated with 24/7 shift operation
 * Identify strategies to deal with the issues
 * Benchmark your performance against that of world-class facilities and explore
   alternative shift schedules
 * Develop effective Shift Supervisors
 * Create an Action Plan for continuous improvement back at work


WHO IS THIS TRAINING COURSE FOR?

This AZTech training course is suitable to a wide range of professionals but
will greatly benefit:

 * Plant/operations personnel and managers, shift supervisors and shift team
   leaders
 * Personnel interested in Quality and Quality Assurance
 * Maintenance and Engineering Personnel
 * Training & Development Personnel
 * Personnel from Logistics or Network Support Teams
 * Personnel from Customer Service at any level
 * HR Personnel and those involved in Staff health and welfare at any level


HOW WILL THIS TRAINING COURSE BE PRESENTED?

This AZTech training course will utilise a variety of proven adult learning
techniques to ensure maximum understanding, comprehension and retention of the
information presented. This includes a combination of lecture, discussion and
group/individual activities. Delegates are encouraged to bring specific
challenges and issues they are facing to the session for group discussion. In
addition, we will discuss Best Practices currently used at participants'
companies so that delegates will have the opportunity to learn from numerous
sources. Each delegate will develop a Personal Action Plan that will help guide
future improvement efforts back at work.


THE COURSE CONTENT


DAY ONE: UNDERSTANDING THE ISSUES ASSOCIATED WITH SHIFT WORKING

 * Shift Working Self-Assessment - How does your operation measure up?
 * Communication
 * Continuity of operation and Consistency of approach
 * Benchmarking against world-class operations
 * Shift-to-shift handover
 * Fatigue and its consequences and other People issues


DAY TWO: EFFECTIVE COMMUNICATIONS, EFFECTIVE SHIFT HANDOVER & CONTINUITY OF
OPERATION

 * Deliver effective management communication to all shifts
 * Improve shift leader-team communications
 * Develop effective interfaces across shifts
 * Best practices for effective shift handover and Start of shift meetings
 * Teamwork
 * Effective standard operating procedures and Training and developing Shift
   Teams 


DAY THREE: DEVELOPING EFFECTIVE SHIFT SUPERVISORS, CONTINUOUS IMPROVEMENT/KAIZEN
IN 24-HOUR OPERATIONS

 * Evolution of the role of supervisor
 * Training and developing effective supervisors 
 * Benchmarking performance of supervisors
 * Understanding CI
 * Workplace organization, 5S and TPS
 * Management visibility/GEMBA


DAY FOUR: DEALING WITH FATIGUE, PROS AND CONS OF DIFFERENT SHIFT SYSTEMS

 * The body clock and circadian rhythms
 * Causes of fatigue & Fatigue Countermeasures
 * Ergonomics
 * History of shift working 
 * Alternative Shift Schedules
 * Analysis of delegates' shift schedules and issues 


DAY FIVE: DEALING WITH PEOPLE ISSUES ON SHIFT

 * Managing performance
 * Dealing with poor performance
 * Improving Motivation and Counseling
 * Discipline
 * Consistency of approach
 * Applying the Learning - Group Vision and Action Plan


THE CERTIFICATES

 * AZTech Certificate of Completion for delegates who attend and complete the
   training course

 


IN PARTNERSHIP WITH


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© 2022. Material published by Aztech shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination,
downloading, storing (in any medium), transmission, reproduction or reliance in
whole or any part of this course outline is prohibited and will constitute an
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© 2022. Material published by AZTech shown here is copyrighted. All rights
reserved. Any unauthorized copying, distribution, use, dissemination,
downloading, storing (in any medium), transmission, reproduction or reliance in
whole or any part of this course outline is prohibited and will constitute an
infringement of copyright.




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