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Why Medallia



Why Medallia

Learn how partnering with us can transform your business — for both customers
and employees.

Success Stories

See results from brands like yours

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

AI Leadership

Follow our AI experience innovations

Global Impact

Improve the world beyond your own

Partner Network

Access approved, localized expertise

Platform



Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions



Customer Experience

End-to-end customer experience management and orchestration



Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions



Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality



Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables



Overview

Agile Research

Consumer Intelligence

Video Research

Research Strategy & Services

Industries



Automotive

Financial Services

Healthcare

Insurance

Life Sciences

Manufacturing

Public Sector

Retail

Restaurants

Technology & Services

Telco & Media

Travel & Hospitality

Utilities

Resources



Discover

Get guidance from leading experience professionals across a variety of mediums.



Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.



Training & Certification

Medallia User Group

Experience Now

Experience 101

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.



Knowledge Center

Experts on Demand

Contact Support



EXP Now

Medallia's On-Demand Streaming Network

Watch now

Request a demo
English (US)
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語


Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers
and employees.

Success Stories

See results from brands like yours



World-Class Service

Get support for crucial operations

Enterprise-Grade Platform

Explore all features and benefits



Global Impact

Improve the world beyond your own

AI Leadership

Follow our AI experience innovations

Partner Network

Access approved, localized expertise


Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data



Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly



AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams



Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant


Solutions

Customer Experience

End-to-end customer experience management and orchestration

Customer Experience Management

Tracking & measurement to improve customer loyalty

Digital Experience

Capture & scoring for digital journeys

Experience Orchestration

Individualized customer journeys at scale

Personalized Messaging

AI-driven two-way messaging

Employee Experience

Employee listening and activation solutions

Employee Listening

Candidate to exit experience feedback

Employee Activation

Real-time feedback tied to stakeholder action

Ideas

Fast problem-solving through crowdsourcing

Contact Center

Improve agent engagement and optimize service quality

Conversation Intelligence

Automated insights from every conversation

Agent Coaching

Frontline-specific coaching

Quality Management

QM and assurance optimization

Intelligent Callback

Virtual hold and scheduling technology

Market Research

Expert research strategy, design, analytics, and deliverables

Agile Research

Pre-built surveys for quick insights

Consumer Intelligence

Competitive insights for retail & restaurants

Video Research

Online focus groups and panel studies

Research Strategy & Services

In-house experts for customized research


Industries

Industries

Explore our best-in-class experience management solutions for your industry

Automotive



Financial Services



Healthcare



Insurance

Life Sciences



Manufacturing



Public Sector

Restaurants



Retail



Technology & Services

Telecom & Media



Travel & Hospitality



Utilities


Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.

Training & Certification

Medallia User Group

Experience Now

Experience 101

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center

Experts on Demand

Contact Support

EXP Now

Medallia's On-Demand Streaming Network

Watch now

EN
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어

Request a demo



UNIQUELY THEIRS

Tailor each journey to the specific wants and needs of individuals through
intelligent personalization tools and automations

See how it works


DON'T MISS EARLY-BIRD PRICING FOR EXPERIENCE'25! MARCH 24–26 | WYNN LAS VEGAS

Register Today


THE BEST BRANDS IN THE WORLD USE MEDALLIA. 

When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



All Customer Stories

More signals.
One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech
analytics, ticketing systems, and digital behavior which is now mission
critical. 

Learn More



AI sees what you’d otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data.
Easily analyze structured and unstructured insights to uncover what people care
about, prioritize actions and predict their behavior.

Learn More

Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your
organization in real time.





INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY.

Unlock flexibility with out of the box integrations for common systems and
powerful, robust APIs and ETLs to harness all your data, work how you want, take
action, and transform experiences.

See Integrations


READY TO GET STARTED?

Get a demo


English (US)
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어



EXPERIENCE 101

 * Experience 101 Hub
 * Net Promoter Score
 * Voice of the Customer
 * CEM Software
 * Customer Experience Management
 * Customer Retention

PLATFORM

 * Text Analytics
 * Admin Suite
 * Ask Now
 * Mobile
 * Pricing

COMPANY

 * About Medallia
 * Customers
 * Services
 * Events & Virtual Experiences
 * Newsroom
 * Contact Us

RESOURCES

 * Developer Portal
 * Documentation
 * Blog
 * Medallia Leadership Team
 * Partners
 * Data Protection
 * Careers

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Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks
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