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http://integrator.unlimitedhorizon.co.uk/help/search

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Text Content

 * Horizon Integrator
 * TAPI Driver

Language (UK)▼
 * English (US)
 * English (UK)
 * Deutsch
 * Español
 * Français (France)
 * Italiano
 * Nederlands

 * Installation
 * Tray menu
 * Preview window
 * Phone window
 * Presence window
 * Call settings
 * Address Book window
 * Contact Record window
 * Call History window
 * Consult and Transfer window
 * Telephony settings
 * Interface settings
 * Dialing settings
 * Web Dialing Configuration
 * Dialing Wizard
 * API
 * Availability settings
 * Skype for Business Integration
 * Call Events settings
 * Integration settings
 * Addin Guides
 * Versions information
 * Log information
 * Salesforce Adapter Guide



Preview window



The Preview window appears when a call is made or received. It contains much of
the information from the main Phone window but in a much more compact format and
it disappears shortly after a call connects.


CLOSE BUTTON



Use this to make the Preview window disappear immediately.


CONTACT INFORMATION



The telephone number and name of the other party.

If notes are contained in the contact's record, they will also be displayed.

Click on a contact record icon to open the contact record in the corresponding
software.




CALL CONTROL ACTIONS



Use these to interact with the call. Using some of these will display the main
Phone window.

Like the Phone window, the actions at the bottom of the preview window adapt to
the state of the call. The example picture shows the actions that are available
when a connected call is in progress.

When a call is ringing, you can choose to answer the call by clicking the
"Answer" button or deflecting it (transfer it without answering it) to another
extension.

   

Deflecting a call is done in a manner similar to transferring calls. If you are
already on the phone and someone else calls you, then you can use deflect
productively to move the call to a co-worker.

It is also common to use this screen to perform a transfer of the current call
to another extension or user. To do this you must be connected to the call (as
opposed to it being on hold or ringing). To transfer a call you do NOT press the
Hold button - it has a different purpose (more about this later). Instead you
either press the Consult button or the Transfer button.

   

You choose the button according to whether you want to speak to the other person
(Consult) or not (Transfer).

You can also put calls on hold.



Depending on your telephone system configuration, this means that the other
person should hear music. When you are ready to talk to the caller again, use
the Unhold button.



Remember, the Hold button is not for transferring calls. It is purely to pause
the call. If you want to transfer a call that is on hold, then first you will
have to take the call off hold first.

When you are done talking, click the Hangup button to terminate the call.




MULTIPLE CALLS

When more than one call is in progress at the same extension, the Preview
windows are now stacked with the active call always at the front.



The hidden call is simply selected by clicking its header box (behind the active
call).


POSITIONING

The Preview window can be re-positioned in any screen quarter and this position
will be retained. Please note this is a fixed position in each quarter. To do
this, click and hold anywhere along the Preview window's header bar then drag
and drop the the mouse cursor into the screen quarter where the window should
appear. The Preview window will initially sit exactly where it was dropped until
it fades out but will reappear in the appropriate corner of the given screen
quarter from thereon.



 * Privacy Policy


 Report this page

Personal/Company details provided to us through this website regarding an
enquiry will only be used to specifically deal with that enquiry. We will not
disclose your personal information to a third party or use it for marketing
purposes without your permission. Please see our Privacy Policy for more
information.

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