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Previous
Your one-stop tennis shopFree Shipping On Orders $50+!*NEW Name | Same People |
Same GREAT ServiceYour one-stop tennis shopFree Shipping On Orders $50+!*NEW
Name | Same People | Same GREAT ServiceYour one-stop tennis shop
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Customer Care Hours (EST)
Toll-Free: 800-334-4580
Local or International: 513-956-4900
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Monday-Friday: 9:00am - 6:00pm EST
Saturday: 10:00am - 2:00pm EST
Sunday: Closed

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SHIPPING AND INTERNATIONAL FAQ





PLEASE NOTE: Delivery of all UPS orders will be during the business week
Monday-Friday ONLY.





Estimated Ground transit times from Tennis-Point (ZIP Code 45241)







PLEASE NOTE: Delivery of all US Postal orders will be during the business week
Monday-Saturday ONLY.






Continental US Ground $6.95 per order. Free on orders over $49.99 (**see
exceptions below)
*Saturday and Sunday are NOT business days. Eco-Friendly $6.95 per order. Free
on orders over $49.99 (**see exceptions below)
Due to the overwhelming response from our customers, we are offering an
Eco-Friendly Shipping option. This option allows us and our shipping partners to
do a better job consolidating freight and filling trucks and airplanes. This
increases fuel efficiency which is better for our planet. Packages typically
arrive in 4-5 business days. If you can wait a little bit longer for your gear,
please give this option a try. 2nd Day Shipping $12.95 on orders under $50
Free 2 day shipping on orders over $50
Valid in the 48 Contiguous US States only
Limited time offer. Applies to in-stock items. Not valid on backorders, drop
ship items, oversized or heavy items (cases of balls, court equipment, etc).
Delivery in 2 Business Days*.
*Saturday and Sunday are NOT business days. UPS 1 Day Shipping $19.95 (+$5.00
per each additional item over 1 lbs). Delivery in 1 Business Day. Order must be
received by 12:00pm EST to ship out the same day.
*Saturday and Sunday are NOT UPS business days.

--------------------------------------------------------------------------------

HI, AK, GU, PR, VI,
APO, FPO U.S. Postal Priority Mail $20.95 (APO/FPO $8.95) (+$3.00 for each item
over 1 lb).
Delivery in 5-7 business days.

--------------------------------------------------------------------------------

Canada Canada Express $44.00 (+$3.00 for each item over 1 lb). Includes
insurance and tracking.
Delivery in 5-7 business days typically.
Please Note: Transit times will vary depending on time spent in customs and
province to which package is shipping. Also, delivery costs do not include
possible additional cost which will likely be incurred due to customs
fees/duties.
* For more information regarding this topic please See Below.

--------------------------------------------------------------------------------

International International Express $54.00 (+$9.00 for each item over 1 lb).
Includes insurance and tracking.
Delivery in 1-2 weeks typically.
Please Note: Transit times may vary by country and do not include possible
delays which may be encountered due to customs processing. Also, delivery costs
do not include possible additional cost which will likely be incurred due to
customs fees/duties.
*For more information regarding this topic please See Below.



PLEASE NOTE: Delivery of all US Postal orders will be during the business week
Monday-Saturday ONLY.



Free Shipping and Return Rules

Offer NOT valid on oversized items such as cases of balls, stringing/ball
machines, and court equipment.

Offer cannot be used in conjunction with any other offer, promotion, or price
match.

Offer not retroactive on prior purchases.

Offer not valid on demo racquets.

FREE GROUND shipping on orders of $50 or more valid in the continental 48 United
States only. Limited time offer.

Orders must have an actual or dimensional weight of 12 pounds or less.

Tennis-Point reserves the right to restrict free shipping and free returns for
customers exceeding our internal return value threshold.

Items with Special Shipping Rules

- Several products (Heavy Court Equipment, Stringing and Ball Machines, and
Cases of Balls) are restricted to UPS Ground within the continental US only.
These items have a flat, per item charge for shipping that replaces the base
$10.95 shipping charge usually charged for Ground. The Product page for any of
these items, displays the correct shipping amount.

- Orders containing larger bags are restricted to Ground/Green shipping within
the continental US. Please contact customer service if you need a quicker
shipping option.

- Additional charges may be required to ship to some locations. Customer service
will contact you to confirm the amount before the order is charged and shipped.

NOTE: Tennis-Point only ships Asics, adidas, Nike, Babolat, Head, Penn, Thorlo,
Yonex, and Wilson products to domestic addresses in the U.S. and U.S.
Territories.

WE WILL NOT ACCEPT RETURNS OF USED OR WORN MERCHANDISE.

Unused/unworn products may be returned within 30 days of receipt of order for
full refund. Any item(s) that are returned more than 30 days from date of
receipt WILL NOT BE ACCEPTED.

Returns qualify as free if the overall value of the remaining order balance
stays above $69.95. Otherwise, a $6.95 charge will be deducted when your credit
is processed.

If you do not have a printer, please request by email that a return label be
mailed to you. service@tennis-point.com

**Free returns only valid in the continental United States.

--------------------------------------------------------------------------------


FREIGHT FORWARDERS

Using a freight forwarder to ship items internationally may result in
complications not covered by Tennis-Point.

If a freight forwarding service is used to ship items internationally, the
following applies:

Tennis-Point won't be responsible for damage, defect, material difference, or
loss that occurs to goods after they're delivered to you or a freight forwarder.
This means that Tennis-Point isn't able to provide a replacement or a refund for
any shipment taken outside of the U.S. by using a freight forwarding service. If
ordering from Tennis-Point to deliver to a U.S shipping address, you should
refuse the delivery of these goods if they arrive damaged and instruct freight
forwarders to do the same. Tennis-Point accepts our shipper’s tracking
information as proof that an order has been delivered to a freight forwarder.

If you (or a freight forwarder you so designate) have a U.S. address, purchase
goods from Tennis-Point to be shipped to a U.S. location, and then subsequently
export these goods, you or the designated freight forwarder are considered the
exporter of these goods. You or the designated freight forwarder are solely
responsible for compliance with all export and import regulations, including all
U.S. export regulations and the import regulations of the destination country.
Tennis-Point must not be listed on any export documentation (e.g., export
declarations, invoices, packing lists, air waybills, etc.). It is your
responsibility to ensure the freight forwarder's most up-to-date U.S. address is
used.

Products which you export yourself or through a freight forwarder may not be
returned directly to Tennis-Point after being exported.

International return labels will not be issued for items exported through a
freight forwarder.



INTERNATIONAL FAQ


WHAT CREDIT CARD INFORMATION IS REQUIRED TO PROCESS MY ORDER?

Tennis-Point utilizes a procedure to confirm that the order has been placed by
an authorized cardholder. It is an additional security measure required by
Tennis-Point to protect, you, the cardholder, and Tennis-Point from credit card
fraud. Our apologies for any inconvenience, but the added protection outweighs
the small amount of time necessary to provide the proper information.

Required Information

 * Name, Address, and Phone Number of the bank issuing your credit card
 * A copy of your credit card billing statement
 * A copy of your personal identification card or drivers license



Additional information may be required.
Please fax this information to 513-956-4910


WILL I HAVE TO PAY ANY TAXES OR IMPORT DUTIES?

There are no U.S. taxes; however, you will be responsible for any additional
customs handling fees, duties and/or taxes. Because each country is different,
and these fees change often, we do not know these fees. Your local post/customs
office can give you this information.


WHAT HAPPENS IF I REFUSE OR ABANDON MY ORDER?

Tennis-Point cannot issue credit for international packages which are refused or
abandoned.


WHO IS RESPONSIBLE FOR IMPORT FEES, DUTIES, AND OTHER CHARGES?

You will be the importer of record and will be responsible for all levies,
duties, import fees, taxes and other charges. We strongly suggest that you check
with your local government agency to determine the extent of such charges prior
to purchase. We cannot issue credit in cases where packages are not delivered
due to non-payment of fees.

All transactions are done in USD (United States Dollar). We are not responsible
for any exchange rate differences.

--------------------------------------------------------------------------------

For an exact shipping charge quote, please email or call us with the products
you intend to purchase.

TOLL FREE: 1-800-334-4580
LOCAL: 513-956-4900
FAX: 513-956-4910
WEB: www.tennis-point.com
E-MAIL: service@tennis-point.com

STORE HOURS:
Monday - Friday: 10:00AM - 6:00PM EST
Saturday: 10:00AM - 5:00PM EST
Sunday: 11:00AM - 5:00PM EST



BUSINESS HOURS:
Monday - Friday: 9:00AM - 6:00PM
Saturday: 10:00AM - 2:00PM
Sunday: Closed
(All hours are Eastern Standard Time)

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