www.klarna.com Open in urlscan Pro
2600:9000:2250:3200:c:51ac:89c0:93a1  Public Scan

Form analysis
3 forms found in the DOM

<form novalidate="" class="form">
  <div class="site-width" style="max-width:1440px">
    <div class="search-and-filter-controls">
      <div class="search-and-filter-controls__search-wrap">
        <div class="form-field search-and-filter-controls__search">
          <div class="form-field--Text">
            <div style="box-sizing:border-box;display:flex;align-items:stretch;flex-direction:column;flex-shrink:1;border-style:solid;border-width:0;position:relative;z-index:0;min-height:0;min-width:0;flex-grow:1"><label
                for="withAutofillProps(Branch)-3f8dd52a-c591-423e-8974-501bc24fa3d5">
                <div
                  style="box-sizing:border-box;display:flex;align-items:stretch;flex-direction:row;flex-shrink:0;border-style:solid;border-width:0;position:relative;z-index:0;min-height:0;min-width:0;border-bottom-width:1px;height:60px;justify-content:space-between;background-color:rgba(255, 255, 255, 0);border-bottom-color:rgba(209, 209, 208, 1)">
                  <div style="box-sizing:border-box;display:flex;align-items:stretch;flex-direction:column;flex-shrink:1;border-style:solid;border-width:0;position:relative;z-index:0;min-height:0;min-width:0;flex-grow:0;width:100%">
                    <div
                      style="box-sizing:border-box;display:flex;align-items:stretch;flex-direction:column;flex-shrink:0;border-style:solid;border-width:0;position:relative;z-index:0;min-height:0;min-width:0;background-color:rgba(255, 255, 255, 0);opacity:1;pointer-events:none;width:100%;transform:translateY(14px)">
                      <span
                        style="max-width:100%;color:rgba(120, 116, 113, 1);font-family:'Klarna Text', 'Klarna Sans', Helvetica, Arial, sans-serif;font-weight:400;font-size:16px;line-height:30px;overflow:hidden;text-align:left;text-overflow:ellipsis;transition:color 0.2s ease;white-space:nowrap;width:100%;font-smoothing:antialiased;text-rendering:geometricPrecision;text-size-adjust:none">Search</span>
                    </div><input
                      style="background-color:transparent;border:none;box-sizing:border-box;outline:none;width:100%;box-shadow:none;caret-color:rgba(110, 152, 150, 1);color:rgba(23, 18, 15, 1);font-family:'Klarna Text', 'Klarna Sans', Helvetica, Arial, sans-serif;font-weight:500;font-size:16px;height:60px;opacity:1;overflow:hidden;padding-left:0;position:absolute;text-overflow:ellipsis;top:0;transition:color 0.2s ease;white-space:nowrap;font-smoothing:antialiased;text-rendering:geometricPrecision;line-height:40px;transform:translateY(9px)"
                      id="withAutofillProps(Branch)-3f8dd52a-c591-423e-8974-501bc24fa3d5" name="withAutofillProps(Branch)-3f8dd52a-c591-423e-8974-501bc24fa3d5" value="" maxlength="255">
                  </div>
                </div>
              </label></div>
          </div>
        </div>
        <div class="form-submit  search-and-filter-controls__submit"><button
            style="padding: 0px; margin: 0px; background-color: rgba(255, 255, 255, 0); border: none; cursor: pointer; outline: none; -webkit-tap-highlight-color: rgba(255, 255, 255, 0);">
            <div
              style="box-sizing: border-box; display: flex; align-items: stretch; flex-direction: column; flex-shrink: 0; border-style: solid; border-width: 1px; position: relative; z-index: 0; min-height: 0px; min-width: 0px; background-color: rgb(23, 18, 15); border-color: rgb(23, 18, 15); border-radius: 0px; height: 50px; padding: 4px; transition: background-color 0.2s ease 0s, border-color 0.2s ease 0s;">
              <div
                style="box-sizing: border-box; display: flex; align-items: stretch; flex-direction: column; flex-shrink: 0; border-style: solid; border-width: 0px; position: absolute; z-index: 1; min-height: 0px; min-width: 0px; background-color: rgba(255, 255, 255, 0); border-radius: 0px; inset: -1px; opacity: 1; transition: background-color 0.2s ease 0s, opacity 0.2s ease 0s;">
              </div>
              <div
                style="box-sizing: border-box; display: flex; align-items: stretch; flex-direction: row; flex-shrink: 0; border-style: solid; border-width: 0px; position: relative; z-index: 2; min-height: 0px; min-width: 0px; background-color: rgba(255, 255, 255, 0); border-radius: 0px; justify-content: center; padding: 15px 20px; transition: background-color 0.2s ease 0s, border-color 0.2s ease 0s, color 0.2s ease 0s;">
                <div
                  style="box-sizing: border-box; display: flex; align-items: stretch; flex-direction: column; flex-shrink: 0; border-style: solid; border-width: 0px; position: relative; z-index: 0; min-height: 0px; min-width: 0px; background-color: rgba(0, 0, 0, 0);">
                  <div
                    style="box-sizing: border-box; display: flex; align-items: stretch; flex-direction: column; flex-shrink: 0; border-style: solid; border-width: 0px; position: relative; z-index: 0; min-height: 0px; min-width: 0px; padding-top: 0px; margin-top: -5px; margin-bottom: -6px;">
                    <span
                      style="max-width: 100%; color: rgb(255, 255, 255); font-family: &quot;Klarna Text&quot;, &quot;Klarna Sans&quot;, Helvetica, Arial, sans-serif; font-weight: 500; font-size: 16px; opacity: 1; line-height: 20px; transition: color 0.2s ease 0s; visibility: visible; -webkit-font-smoothing: antialiased; text-rendering: geometricprecision; text-size-adjust: none;">Search</span>
                  </div>
                </div>
              </div>
            </div>
          </button></div>
      </div>
    </div>
  </div>
</form>

<form novalidate="" id="33084" class="form">
  <div class="row">
    <div class="form-field form-field--description false column column--span-12">
      <div class="render-html-string"> </div>
    </div>
    <div class="form-field form-field--description false column column--span-12">
      <div class="render-html-string"> </div>
    </div>
  </div>
</form>

GET https://tr.snapchat.com/cm/i

<form method="GET" action="https://tr.snapchat.com/cm/i" target="snap05907740806558892" accept-charset="utf-8" style="display: none;"><iframe id="snap05907740806558892" name="snap05907740806558892"></iframe><input name="pid"><input
    name="u_scsid"><input name="u_sclid"></form>

Text Content

Main menu
 * Shop
    * Shop
    * Deals
    * Trends
    * Klarna stores
    * Browser extension
    * In-store
    * Rewards club
    * Virtual Shopping
    * Categories
      
       * Auto
       * Beauty
       * Black owned businesses
       * Clothes & fashion
       * Electronics
       * Home
       * Luxury
       * Toys & entertainment
       * View all
   
    * Featured stores
      
       * Bed Bath & Beyond
       * Macy's
       * Sephora
       * H&M
       * View all
   
    * Loyalty cards

 * How it works
 * Pay with Klarna
    * Pay with Klarna
    * Ways to pay
    * Pay in 4

 * The shopping app
 * Klarna Card
 * Help
    * Help
    * Customer support
    * Business support
    * Operational status

Log in


 * PRIVATE LOGIN
   
   Sign in
   Web version
   Private login


 * BUSINESS LOGIN
   
   Log in to manage your orders, payout reports, store statistics, and general
   settings.
   
   Go to portal
   Business login

Chat with us



SUPPORT.



What do you need help with?



Search
Search


CATEGORIES




PAYMENTS

Make & manage payments | Payment issues



MAKE & MANAGE PAYMENTS


 * How can I pay?
   
 * How can I extend my due date?
   
 * When is my payment due?
   
 * What happens if I can’t pay on time?
   
 * How do I change the card for a purchase?
   

PAYMENT ISSUES


 * Why was the first installment of my payment plan higher?
   
 * When will the authorization hold be released?
   
 * If the store only confirms part of my order will my payment plan be adjusted?
   
 * Where can I find my payment plan?
   
 * I received an error message when trying to pay, what can I do?
   
 * Why do I see two orders in the app when I only placed one?
   
 * Why is my debt in collection?
   
 * Why was I charged a late fee?
   


REFUNDS

Manage refunds



MANAGE REFUNDS


 * How long do refunds take?
   
 * What happens if my purchase is for a different amount than my One-time card?
   
 * What if I never use the One-time card and want to cancel it?
   
 * When will I receive my Klarna Card refund?
   


DELIVERY & RETURNS

Returns | Deliveries | Cancellations | Problem resolution



RETURNS


 * How do I return my order?
   
 * What happens when I report a return?
   
 * How long does it take for my return to be registered?
   
 * My return hasn’t been registered, what should I do?
   
 * What’s the status of the investigation of my return?
   
 * Can I change my return after it's been reported?
   
 * Why was the investigation of my return closed, even though my return hasn't
   been registered yet?
   
 * Why did I receive a reminder after returning my order?
   

DELIVERIES


 * I haven’t received my order. Do I have to pay?
   
 * There’s something wrong with my order. Do I have to pay?
   
 * When will my order be delivered?
   
 * How can I enable or disable delivery tracking for my orders?
   
 * Why don’t I get delivery updates for my order?
   

CANCELLATIONS


 * How do I cancel my order?
   
 * My order was cancelled, why am I still being charged?
   

PROBLEM RESOLUTION


 * What happens after I‘ve reported my problem?
   
 * What’s the status of the investigation into my problem?
   
 * How long does it take for my problem to be solved?
   
 * My problem has been solved, what should I do?
   
 * Why was the investigation of my problem closed, even though my problem has
   not been solved yet?
   
 * What should I do if the store doesn’t respond?
   


DECLINED PURCHASE

Declined Purchase



DECLINED PURCHASE


 * Why can't I pay with Klarna anymore?
   
 * Can I make multiple purchases with Klarna?
   
 * Why was my purchase not approved with Klarna?
   
 * My purchase was denied, why do I still have a pending authorization hold on
   my card?
   
 * How can I get approved to pay with Klarna?
   
 * Why was my One-time card purchase declined?
   


ACCOUNT & SETTINGS

Manage account | Login



MANAGE ACCOUNT


 * How can I add, remove or change my card or bank account?
   
 * How can I change my email address?
   
 * How do I change my name?
   
 * How do I change my billing address?
   
 * How do I close my Klarna account?
   
 * How can I merge my Klarna accounts?
   

LOGIN


 * How do I log in?
   
 * I can't log in, what can I do?
   


PRODUCTS & SERVICES

How to use Klarna | Payment options | One-time card | Klarna Card



HOW TO USE KLARNA


 * Does Klarna affect my credit score?
   
 * Does Klarna perform a credit check?
   
 * Where can I use Klarna?
   
 * Who can use Klarna?
   
 * Can I pay in-store using Klarna?
   
 * Does Klarna charge an annual fee?
   
 * How can I make a formal complaint to Klarna?
   
 * How can I avoid late fees?
   
 * How much am I eligible to spend?
   

PAYMENT OPTIONS


 * Why are not all payment methods available at the checkout?
   
 * What is 'Pay later in 30 days'?
   
 * What is Financing and how does it work?
   
 * Which payment methods are accepted by Klarna?
   

ONE-TIME CARD


 * What is a One-time card and how does it work?
   
 * What happens if my purchase is for a different amount than my One-time card?
   
 * What if I never use the One-time card and want to cancel it?
   
 * Why was my One-time card purchase declined?
   

KLARNA CARD


 * When will my Klarna Card be delivered?
   
 * How do I apply for a Klarna Card?
   
 * How do I pay for my Klarna Card purchases?
   
 * Why was my Klarna Card purchase declined?
   
 * How do I block my Klarna Card?
   
 * Why was I denied a Klarna Card?
   
 * When will I receive my Klarna Card refund?
   


FRAUD & SECURITY

Report fraud | Prevent fraud | Data protection



REPORT FRAUD


 * How can I report a fraud attempt?
   
 * I don’t recognize a charge, what should I do?
   

PREVENT FRAUD


 * What is phishing and how can I identify it?
   
 * How can I protect myself against identity theft?
   

DATA PROTECTION


 * How can I request the deletion of my personal data?
   
 * Is shopping with Klarna safe?
   
 * Why do I need to verify my details when paying?
   




SOLVE YOUR PROBLEMS WITH THE KLARNA APP.



Track your delivery, handle returns and manage your payments in the Klarna app.
Get 24/7 help in our chat, come and go, you'll never miss a message.



Get the free Klarna app on your phone:




Get the Klarna app



STILL NEED HELP? CONTACT US.

WE’RE AVAILABLE 24/7.

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or Call us

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KLARNA

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CUSTOMER

Buy now pay later

Contact us via app

Customer service

Klarna stores

Shopping app

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Feedback and complaints

BUSINESS

Sell with Klarna

Payment methods

Platforms and partners

Partner program

Business login

Business support

Operational status

Monthly financing through Klarna is issued by WebBank, member FDIC. Copyright ©
2005-2022 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus,
OH 43215. Other CA resident loans made or arranged pursuant to a California
Finance Lenders Law license.

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expect it to. The information doesn't usually directly identify you, but it can
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different category headings to find out more and change our default settings.
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NECESSARY TRACKING TECHNOLOGIES

Always Active

These tracking technologies are necessary for the website to function and can’t
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about these tracking technologies, but it could result in parts of the site not
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PERFORMANCE TRACKING TECHNOLOGIES

Performance tracking technologies

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They also help us understand where our users are coming from. If these tracking
technologies are declined, no user specific information related to our site
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FUNCTIONAL/PERSONALIZATION TRACKING TECHNOLOGIES

Functional/Personalization tracking technologies

These tracking technologies enable the website to provide enhanced functionality
and personalisation to make the content of the site more specific for you as a
user. If you don’t allow these tracking technologies, all of the functions we
use to personalise the site will not function properly.

TARGETING TRACKING TECHNOLOGIES

Targeting tracking technologies

These tracking technologies may be set and used by our advertising partners to
build a profile of your interests and show you relevant adverts on other sites.
They don’t store personal data, but are based on uniquely identifying your
browser and internet device. If you don’t allow these tracking technologies, you
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