www.zalando.co.uk
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95.100.135.201
Public Scan
Submitted URL: https://zalando.co.uk/faq/My-Account/Inactive-accounts.html
Effective URL: https://www.zalando.co.uk/faq/My-Account/Inactive-accounts.html
Submission: On September 23 via api from US — Scanned from DE
Effective URL: https://www.zalando.co.uk/faq/My-Account/Inactive-accounts.html
Submission: On September 23 via api from US — Scanned from DE
Form analysis 3 forms found in the DOM
<form class="S3xARh" role="search">
<style>
#header-search-input::placeholder {
color: #66676E;
}
@media screen and (min-width: 1024px) {
#header-search-input {
font-size: 14px;
}
}
#header-search-dropdown {
max-width: inherit;
@media screen and (min-width: 1024px) {
max-height: calc(100vh - 140px);
max-width: inherit;
border-bottom-width: 1px;
border-left-width: 1px;
border-right-width: 1px;
overflow-y: auto;
}
}
@media screen and (min-width: 1024px) {
#header-search-container>form>div:nth-of-type(1)>div {
max-height: 44px;
}
}
@media screen and (max-width: 1023px) {
#header-search-container>form>div:nth-of-type(1)>div {
box-shadow: none;
border-width: var(--border-width-s);
border-color: var(--deprecated-color-n250);
border-style: solid;
border-bottom: none;
border-left: none;
}
}
@media screen and (min-width: 1024px) {
#header-search-container {
margin-bottom: -1px
}
}
@media screen and (max-width: 1023px) {
#header-search-container>form {
width: 100%;
}
}
@media screen and (min-width: 1024px) {
#header-search-container>form {
width: 260px;
max-width: 260px;
}
}
@media screen and (min-width: 1024px) {
.desktopHeaderSearchTransition {
transition: top .25s linear, transform .25s ease, -webkit-transform .25s ease;
}
.desktopHeaderSearchAnimation {
transform: translateX(-50vw) translateX(calc(580px/2)) translateX(calc(var(--grid-margin) - var(--grid-gutter)/2)) translateX(8px);
}
}
@media screen and (min-width: 1280px) {
.desktopHeaderSearchAnimation {
transform: translateX(-50vw) translateX(calc(580px/2)) translateX(calc(50vw - var(--grid-max-width)/2 + var(--grid-margin)*2/2)) translateX(8px);
}
}
@media screen and (max-width: 1023px) {
.mWebHeaderSearchAnimation {
animation: mWebHeaderSearchSlideUp .25s ease-in;
transform: translateY(-62px);
}
@keyframes mWebHeaderSearchSlideUp {
/* iOS Safari fix: hiding caret not translating during animation */
0% {
transform: translateY(0);
caret-color: transparent;
}
100% {
transform: translateY(-62px);
caret-color: transparent;
}
}
}
</style>
<div class="_0xLoFW _78xIQ-">
<div class="_-aiFW JT3_zV _0xLoFW MMd_43 gcK-9K">
<div class="_0xLoFW uEg2FS K82if3 FCIprz q84f1m snL7ze ODGSbs"><span class="w5w9i_ l_QGWg CzGCn5"><svg viewBox="0 0 24 24" width="1em" height="1em" fill="currentColor" class="zds-icon RC794g X9n9TI DlJ4rT _5Yd-hZ HlZ_Tf I_qHp3"
focusable="false" aria-hidden="true" style="font-size: 20px;">
<path d="m23.03 21.97-7.164-7.164A8.969 8.969 0 0 0 18 9a9 9 0 1 0-9 9 8.969 8.969 0 0 0 5.806-2.134l7.164 7.164a.748.748 0 0 0 1.06 0 .75.75 0 0 0 0-1.06zM1.5 9A7.5 7.5 0 0 1 9 1.5 7.509 7.509 0 0 1 16.5 9a7.5 7.5 0 1 1-15 0z"></path>
</svg></span></div><input class="-On4D_ WXyJLQ sDq_FX _2kjxJ6 FxZV-M bsVOrE mo6ZnF dUMFv9 K82if3 LyRfpJ yhE5OJ NN8L-8 _3laWWw Vn-7c-" id="header-search-input" type="text" name="q" autocomplete="off" spellcheck="false" placeholder="Search"
style="padding-left:0" aria-label="Search '' in the 'All' category." value="">
<div class="_0xLoFW uEg2FS K82if3 FCIprz q84f1m snL7ze CzGCn5"><span class="_0xLoFW CnXaXt"><svg viewBox="0 0 24 24" width="1em" height="1em" fill="currentColor" class="zds-icon RC794g X9n9TI DlJ4rT _5Yd-hZ HlZ_Tf I_qHp3" focusable="false"
aria-hidden="true">
<path d="m23.03 21.97-7.164-7.164A8.969 8.969 0 0 0 18 9a9 9 0 1 0-9 9 8.969 8.969 0 0 0 5.806-2.134l7.164 7.164a.748.748 0 0 0 1.06 0 .75.75 0 0 0 0-1.06zM1.5 9A7.5 7.5 0 0 1 9 1.5 7.509 7.509 0 0 1 16.5 9a7.5 7.5 0 1 1-15 0z"></path>
</svg></span></div>
</div>
</div>
</form><form class="abTEo1">
<div class="I7OI1O C3wGFf">
<div class="L5YdXz _0xLoFW _7ckuOK mROyo1">
<div class="_5qdMrS _2hG8pA abTEo1">
<div class="_0xLoFW _78xIQ-"><label for="email-input" class="sDq_FX goVnUa FxZV-M Q1UH4S wYGQO3 _2sk4iC _8D09HN _99qBVG n4kyHD _9bx9k9 xEnSvs e5GQII X9zxwl XHUzwQ yhE5OJ DcVjqF MMd_43">Your email address</label>
<div class="_-aiFW JT3_zV _0xLoFW MMd_43 gcK-9K"><input class="-On4D_ WXyJLQ sDq_FX _2kjxJ6 FxZV-M bsVOrE mo6ZnF dUMFv9 K82if3 LyRfpJ yhE5OJ NN8L-8 _3laWWw Vn-7c-" id="email-input" type="email" value=""></div>
</div>
</div>
<div class="_5qdMrS _2hG8pA rceRmQ">
<p class="sDq_FX _2kjxJ6 dgII7d HlZ_Tf">Manage your preferences</p>
<p class="FtrEr_ _2kjxJ6 FxZV-M HlZ_Tf">What are you mostly interested in?</p>
</div>
<div class="_5qdMrS _2hG8pA rceRmQ Wn-EjT _6sX1Gm">
<div class="_0xLoFW _7ckuOK _78xIQ-">
<div class="Gw_rF0 _99qBVG xlsKrm FGFFn7 _2ZBgf" role="presentation"><input type="radio" tabindex="0" id="category-1" class="Hw9Kim Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ" name="category" value="WOMEN">
<div class="P96xoK _0xLoFW JT3_zV" data-indicator="checkbox"><label class="sjPORp sDq_FX _2kjxJ6 FxZV-M JT3_zV _5Yd-hZ yhE5OJ RKlRH1" for="category-1"><span class="">Women’s fashion</span></label></div>
</div>
<div class="Gw_rF0 _99qBVG xlsKrm FGFFn7 _2ZBgf" role="presentation"><input type="radio" tabindex="0" id="category-2" class="Hw9Kim Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ" name="category" value="MEN">
<div class="P96xoK _0xLoFW JT3_zV" data-indicator="checkbox"><label class="sjPORp sDq_FX _2kjxJ6 FxZV-M JT3_zV _5Yd-hZ yhE5OJ RKlRH1" for="category-2"><span class="">Men’s fashion</span></label></div>
</div>
</div>
</div>
<div class="_5qdMrS _2hG8pA">
<div class="QsQR-j NN8L-8 JT3_zV _8sTSoF Wn-EjT">
<h3 class="heWLCX"><button class="_ZDS_REF_SCOPE_ SX0LGY DJxzzA u9KIT8 uEg2FS U_OhzR ZkIJC- Vn-7c- FCIprz heWLCX Wu1CzW Md_Vex NN8L-8 _d3F40 P3OKTW mo6ZnF K82if3 VWL_Ot HlZ_Tf _13ipK_ LyRfpJ Z1Xqqm _8xiD-i sKmkSN pMa0tB" type="button"
tabindex="0" aria-label="Content options" aria-expanded="false"><span class="JCuRr_"><span class="_0xLoFW _78xIQ- P3OKTW"><span class="sDq_FX _2kjxJ6 FxZV-M">Content options</span></span></span><svg viewBox="0 0 24 24" width="1em"
height="1em" fill="currentColor" class="zds-icon RC794g X9n9TI DlJ4rT _5Yd-hZ _4GmiZN nXkCf3 I_qHp3" focusable="false" aria-hidden="true">
<path d="M2.859 7.475a.75.75 0 0 1 1.06 0l7.55 7.55a.751.751 0 0 0 1.06 0l7.551-7.55a.75.75 0 1 1 1.061 1.06l-7.55 7.55a2.252 2.252 0 0 1-3.182 0l-7.55-7.55a.748.748 0 0 1 0-1.06z"></path>
</svg></button></h3>
<div class="ZDZONQ ZkIJC- i8_8W0" style="max-height:0">
<div class="Z1Xqqm sb1S7G sKmkSN pMa0tB">
<div class="I7OI1O C3wGFf">
<div class="L5YdXz _0xLoFW _7ckuOK mROyo1">
<div class="siph_M JT3_zV xlsKrm _5qdMrS _2hG8pA rceRmQ Wn-EjT" role="presentation" data-is-selected="true"><input type="checkbox" tabindex="0" id="item_alerts" class="_50vUE5 Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ"
checked="">
<div class="yVbqiG _0xLoFW JT3_zV" data-indicator="checkbox"><label class="RyEgWR sDq_FX _2kjxJ6 FxZV-M r1svAh JT3_zV _5Yd-hZ yhE5OJ IxoCOT" for="item_alerts"><span class="">Item alerts</span></label></div>
</div>
<div class="siph_M JT3_zV xlsKrm _5qdMrS _2hG8pA rceRmQ Wn-EjT" role="presentation" data-is-selected="true"><input type="checkbox" tabindex="0" id="recommendations" class="_50vUE5 Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ"
checked="">
<div class="yVbqiG _0xLoFW JT3_zV" data-indicator="checkbox"><label class="RyEgWR sDq_FX _2kjxJ6 FxZV-M r1svAh JT3_zV _5Yd-hZ yhE5OJ IxoCOT" for="recommendations"><span class="">Recommendations</span></label></div>
</div>
<div class="siph_M JT3_zV xlsKrm _5qdMrS _2hG8pA rceRmQ Wn-EjT" role="presentation" data-is-selected="true"><input type="checkbox" tabindex="0" id="follow_brand" class="_50vUE5 Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ"
checked="">
<div class="yVbqiG _0xLoFW JT3_zV" data-indicator="checkbox"><label class="RyEgWR sDq_FX _2kjxJ6 FxZV-M r1svAh JT3_zV _5Yd-hZ yhE5OJ IxoCOT" for="follow_brand"><span class="">Your brands and creators</span></label></div>
</div>
<div class="siph_M JT3_zV xlsKrm _5qdMrS _2hG8pA rceRmQ Wn-EjT" role="presentation" data-is-selected="true"><input type="checkbox" tabindex="0" id="subscription_confirmations"
class="_50vUE5 Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ" checked="">
<div class="yVbqiG _0xLoFW JT3_zV" data-indicator="checkbox"><label class="RyEgWR sDq_FX _2kjxJ6 FxZV-M r1svAh JT3_zV _5Yd-hZ yhE5OJ IxoCOT" for="subscription_confirmations"><span class="">Size Reminder Confirmation</span></label>
</div>
</div>
<div class="siph_M JT3_zV xlsKrm _5qdMrS _2hG8pA rceRmQ Wn-EjT" role="presentation" data-is-selected="true"><input type="checkbox" tabindex="0" id="stories" class="_50vUE5 Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ"
checked="">
<div class="yVbqiG _0xLoFW JT3_zV" data-indicator="checkbox"><label class="RyEgWR sDq_FX _2kjxJ6 FxZV-M r1svAh JT3_zV _5Yd-hZ yhE5OJ IxoCOT" for="stories"><span class="">Stories</span></label></div>
</div>
<div class="siph_M JT3_zV xlsKrm _5qdMrS _2hG8pA rceRmQ Wn-EjT" role="presentation" data-is-selected="true"><input type="checkbox" tabindex="0" id="fashion_fix" class="_50vUE5 Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ"
checked="">
<div class="yVbqiG _0xLoFW JT3_zV" data-indicator="checkbox"><label class="RyEgWR sDq_FX _2kjxJ6 FxZV-M r1svAh JT3_zV _5Yd-hZ yhE5OJ IxoCOT" for="fashion_fix"><span class="">Fashion updates</span></label></div>
</div>
<div class="siph_M JT3_zV xlsKrm _5qdMrS _2hG8pA rceRmQ Wn-EjT" role="presentation" data-is-selected="true"><input type="checkbox" tabindex="0" id="offers_sales" class="_50vUE5 Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ"
checked="">
<div class="yVbqiG _0xLoFW JT3_zV" data-indicator="checkbox"><label class="RyEgWR sDq_FX _2kjxJ6 FxZV-M r1svAh JT3_zV _5Yd-hZ yhE5OJ IxoCOT" for="offers_sales"><span class="">Offers and sales</span></label></div>
</div>
<div class="siph_M JT3_zV xlsKrm _5qdMrS _2hG8pA rceRmQ Wn-EjT" role="presentation" data-is-selected="true"><input type="checkbox" tabindex="0" id="survey" class="_50vUE5 Nx0a9q KVKCn3 t0RGt4 _9QaS6n _MmCDa heWLCX rUECvJ"
checked="">
<div class="yVbqiG _0xLoFW JT3_zV" data-indicator="checkbox"><label class="RyEgWR sDq_FX _2kjxJ6 FxZV-M r1svAh JT3_zV _5Yd-hZ yhE5OJ IxoCOT" for="survey"><span class="">Surveys</span></label></div>
</div>
<div class="_5qdMrS _2hG8pA jPxjo2 Wn-EjT"><a tabindex="0" class="_ZDS_REF_SCOPE_ dEnX-X l9TUOd CKDt_l LyRfpJ JT3_zV _5Yd-hZ" href="/messages" rel=""><span class="_ZDS_REF_SCOPE_ x6xs1j">See more (you’ll need to sign in)</span></a>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="_5qdMrS _2hG8pA"><button class="_ZDS_REF_SCOPE_ _4HcdR8 DJxzzA u9KIT8 uEg2FS U_OhzR ZkIJC- Vn-7c- FCIprz heWLCX LyRfpJ Md_Vex NN8L-8 EmWJce EvwuKo VWL_Ot _13ipK_ gcK-9K EKabf7 aX2-iv r9BRio _2wi8M3 Wy3rmK" type="submit"
style="margin-top:25px;width:100%"><svg viewBox="0 0 24 24" width="1em" height="1em" fill="currentColor" class="zds-icon RC794g X9n9TI DlJ4rT _5Yd-hZ iXbgaG nXkCf3 DlJ4rT _9l1hln _65i7kZ fzejeK I_qHp3" focusable="false" aria-hidden="true">
<path
d="M21 3H3a3.004 3.004 0 0 0-3 3v12a3.004 3.004 0 0 0 3 3h18a3.004 3.004 0 0 0 3-3V6a3.004 3.004 0 0 0-3-3zm0 1.5c.318 0 .597.122.84.291l-8.816 8.229a1.505 1.505 0 0 1-2.048 0L2.16 4.79c.243-.17.522-.29.84-.291h18zm0 15H3A1.5 1.5 0 0 1 1.5 18V6.225l8.454 7.89A2.988 2.988 0 0 0 12 14.92a2.987 2.987 0 0 0 2.046-.804l8.454-7.89V18a1.5 1.5 0 0 1-1.5 1.5z">
</path>
</svg><span class="heWLCX ZkIJC- r9BRio qXofat sDq_FX _2kjxJ6 dgII7d">Sign me up</span></button></div>
</div>
</div>
</form>POST
<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>Text Content
Help and contactFree standard delivery over £35.00 & free returns*100-day return policy Skip to main content * Women * Men * Kids Zalando Your account Your account Wish list Your bag YOUR BAG IS EMPTY Go. Go fill it up with all your fashion hopes and dreams. DON’T KNOW WHERE TO START? See what’s new * Clothing * Shoes * Accessories * Sports * Designer * Brands * Sale burger-menu-left Faq * Help & Contact * My Account INACTIVE ACCOUNTS Why am I receiving this email? This email is sent to customers who have not placed orders over the last 5 years and haven't visited any of Zalando's websites in the last 13 months. It is one of the measures we take to treat your data responsibly and comply with GDPR. I am also a Zalando Lounge customer. Can I delete only one of my accounts? All of Zalando's shops use the same account, so by deleting your account, you will not be able to access any of them. Can I delete only my web or app account? No. The account used in the web and in the application is the same. Can I register again after deleting my account? Yes, you can create a new account, using the same email address. I don’t want my account deleted, what should I do? You can simply click on the link in the email you received. Logging into your account will also signal that we should keep your data. I’ve changed my mind, can I get my account recovered? If the date indicated in the email has not yet come, yes, you can let us know via the link in the message and we will keep your account. Unfortunately, after the deletion is triggered, we have no way to recover the account and you will need to create a new one. All associated data is also deleted automatically. Was this answer helpful? -------------------------------------------------------------------------------- Can't find the answer you are looking for? Contact us directly Chat with us The quickest way to check on your orders, returns, refunds, and more Start chat Send us an email It may take us 1-2 days to answer your email. Send emailarrow-right * My Account * Orders * Delivery * Payments * Returns & Refunds * Vouchers * Zalando Partner * Sizing YOUR INBOX BUT MAKE IT FASHION Sign up for the latest style inspiration from zalando.co.uk Your email address Manage your preferences What are you mostly interested in? Women’s fashion Men’s fashion CONTENT OPTIONS Item alerts Recommendations Your brands and creators Size Reminder Confirmation Stories Fashion updates Offers and sales Surveys See more (you’ll need to sign in) Sign me up To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs. GO TO TOParrow_up HELPHELP AND CONTACTHELP AND CONTACT HELPHELP AND CONTACTHELP AND CONTACT See all help topics Track your parcel Report a damaged item Delivery information Return an order Find the right size How to reset your password Subscribe to our newsletter Report a vulnerability GIFT_CARDGIFT CARDSGIFT CARDS GIFT_CARDGIFT CARDSGIFT CARDS Buy Gift Cards About gift cards and vouchers Redeem a Gift Card Corporate Gift Cards Subscribe to newsletter ZALANDO_LOGO_OUTLINEDABOUT USABOUT US ZALANDO_LOGO_OUTLINEDABOUT USABOUT US Visit our corporate site Zalando careers Newsroom Investor Relations TRUCKOUR PARTNERSOUR PARTNERS TRUCKOUR PARTNERSOUR PARTNERS myhermesdhlexpressdoddle CREDIT_CARDOUR PAYMENT METHODSOUR PAYMENT METHODS CREDIT_CARDOUR PAYMENT METHODSOUR PAYMENT METHODS mastercardvisavisa electronpaypalmaestroamex SHOPPING_BAG_FULLOUR PROMISESOUR PROMISES SHOPPING_BAG_FULLOUR PROMISESOUR PROMISES Free Delivery* 100 days return policy Free Returns ZALANDO_LOGO_OUTLINEDOUR SERVICESOUR SERVICES ZALANDO_LOGO_OUTLINEDOUR SERVICESOUR SERVICES Connected Retail Marketing Services Learn more * Tech Blog * Legal Notice * Terms & Conditions * Privacy Notice * Data preferences ZALANDO APPS: * appstore en * playstore en YOU CAN ALSO FIND US ON * twitter * facebook * instagram * pinterest Live chat:Chat with an Expert We’ll tailor your experience Zalando, Zalando Lounge, Zalon, Zircle and Outlets use cookies and other technologies to keep our sites reliable and secure, to measure their performance, to deliver a personalised shopping experience and personalised advertising. To do this, we collect information about users, their behaviour, and their devices. If you select “That’s OK”, you accept this and agree that we may share this information with third parties, such as our marketing partners. This may mean that your data is processed in the USA and China. If you deny we will use only the essential cookies and, unfortunately, you will not receive any personalised content. Select “Set preferences” for further details and to manage your options. You can adjust your preferences at any time. For more information, please read our privacy notice. Only essential That’s OK Set preferences Powered by Usercentrics Consent Management Platform Logo