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2 forms found in the DOM

GET https://www.ibm.com/Search/

<form id="ibm-search-form" action="https://www.ibm.com/Search/" method="get" aria-labelledby="ibm-masthead">
  <p>
    <label for="q">IBM</label>
    <input aria-label="Search" id="q" name="q" placeholder="Search" value="" maxlength="100" type="text" autocomplete="off" role="combobox" aria-autocomplete="list" aria-expanded="false" aria-owns="ibm-search-typeahead-container"><input name="lnk"
      type="hidden" value="mhsrch">
    <input type="hidden" value="18" name="v">
    <input type="hidden" value="utf" name="en">
    <input type="hidden" value="en" name="lang">
    <input type="hidden" value="us" name="cc">
    <button role="button" type="submit" id="ibm-search" class="ibm-search-link" value="Submit"><span class="ibm-access">Submit</span></button>
  </p>
</form>

GET https://www.ibm.com/search

<form class="ibm-hide" id="ibm-default-scope-form" action="https://www.ibm.com/search" method="get"><input name="lang" type="hidden" value="en"><input name="cc" type="hidden" value="us"><input name="tabType[0]" type="hidden" value="Products"><input
    name="q" type="text" value=""><input name="lnk" type="hidden" value="mhmpsrch"></form>

Text Content

IBM®
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 * My IBM
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business



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 * 


 * PASSPORT ADVANTAGE
   
    * Overview
    * Passport Advantage
    * Passport Advantage Express
    * Agreements
    * Contacts, roles and responsibilities
    * Enroll
    * Migrate from Passport Advantage Express to PA


 * PASSPORT ADVANTAGE ONLINE
   
    * Overview
    * PAO for customers
    * PAO for Business Partners
    * Download software and request media (SDMA)
    * Purchase & Renew
    * Reporting
    * Entitlements
    * Account managment


 * LICENSING
   
    * Overview
    * Common license metrics
    * Eligible public cloud BYOSL policy
    * IBM Container Licenses
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    * Renewal
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 * PRODUCTS & SOLUTIONS
   
    * The essentials
    * Top products & platforms
    * Industries
    * Artificial intelligence
    * Automation
    * Blockchain
    * Business operations
    * Cloud computing
    * Data & Analytics
    * IT infrastructure
    * Security
    * Supply chain
    * View all products


 * CONSULTING & SERVICES
   
    * IBM Consulting
    * Business consulting services
    * Design & business strategy
    * Hybrid multicloud services
    * Talent management services
    * Application services
    * IBM Garage
    * Security services
    * Technology Support Services
    * Payment plans for Services & Consulting
    * View all services


 * LEARN & SUPPORT
   
    * Support
    * Documentation
    * Developer education
    * Training
    * Resources
    * What is...


 * EXPLORE MORE
   
    * Partner with us
    * IBM Research
    * About IBM
    * COVID-19


 * Passport Advantage
   * Overview
   * Passport Advantage
   * Passport Advantage Express
   * Agreements
   * Contacts, roles and responsibilities
   * Enroll
   * Migrate from Passport Advantage Express to PA
 * Passport Advantage Online
   * Overview
   * PAO for customers
   * PAO for Business Partners
   * Download software and request media (SDMA)
   * Purchase & Renew
   * Reporting
   * Entitlements
   * Account managment
 * Licensing
   * Overview
   * Common license metrics
   * Eligible public cloud BYOSL policy
   * IBM Container Licenses
   * Processor Value Units (PVUs)
   * Sub-Capacity
   * Term Licenses
 * Software subscription & support
   * Overview
   * Benefits & value
   * End of support
   * Renewal
   * Upgrading
   * What's new


ACCOUNT
MANAGEMENT


 * Overview
 * Contact Updates
 * Manage access
 * Approve Requests
 * Add new user

Account Management is used by your Primary Contact and designated Secondary
Contacts to grant PAO access and assign roles, application permission and use
privileges for your Passport Advantage Site.

Use the links above to learn more about key Account Management tasks.


OVERVIEW

Account management is used by the Site Primary Contact and designated Secondary
Contacts to

 * Update contacts – helping to ensure user names, email addresses, phone
   numbers, and roles remain up-to-date.
 * Manage access – enabling Primary and Secondary contacts to add and delete
   users, grant or deny user requests for access, and update individual user’s
   tool access and use privileges.

Back to top


CONTACT UPDATES

Accurate and up-to-date contact information is essential to the security and
usability of your PAO site. It helps ensure that others within your organization
receive communications that alert them to:

 * Changes to the tools, such as Passport Advantage Online, that support the
   Passport Advantage program
 * Upcoming renewal quotes for your IBM Software Subscription and Support
 * The availability of new versions or releases of your IBM Software products
   under active IBM Software Subscription and Support

Note: Only the Primary Contact and Secondary Contacts are given access to the
contact update application.

If you are the Site Primary, you may want to set a calendar reminder each month
to review this crucial information.


EXPAND TO VIEW CONTACT UPDATE INSTRUCTIONS

 * Select ‘Account Management’ then choose ‘Contact update.’

 * Review and update information (as needed) all contacts. Mandatory fields are
   marked with an asterisk.
   1. First and last name
   2. Telephone #
   3. Email
   4. Address
   5. City
   6. State / Province
   7. Postal / Zip code
 * Use checkboxes to indicate contact type
   1. Primary Contact
   2. Site Technical Contact
   3. Administrative / Proof of entitlement contact
   4. Software Subscription and Support renewal contact
   5. Software Subscription and Support media shipping contact
   6. Billing contact
 * Click Submit to save
   
   Note: Updates only take effect when you click 'save.'

Please note that making a change to the email address for any of the contacts
does not change the email address for product upgrade eNotifications. Users who
elect to subscribe to eNotifications must go to ‘Software download & media
access’ & ‘Set my preferences,’  to update their email address. 

Back to top


MANAGE ACCESS

Available from within Account Management, Manage Access allows Primary and
designated Second Contacts to:

 * Change or delete user access
 * Approve or reject user access requests
 * Add new users

Decisions made here ensure the security and the usability of your Passport
Advantage Site.

When you select ‘Manage Access’ (as a Primary or Secondary Contact), you will
land on a ‘User list”.

Here you can

 * Download a complete list of users with access to your Site
 * Select an individual user to
   * update user information or
   * delete any user who no longer requires Site access


EXPAND TO VIEW UPDATE USER ACCESS INSTRUCTIONS

 * Start with the User Information
 * Select a role
   1. Secondary Contact (up to 4) who assist the Primary with a variety of
      Account Management responsibilities Users.
   2. User. You may provide access to an unlimited number of users
 * Select applications and tools to which the user should have access and assign
   privileges.

Application & tool access Tool privileges Purchase & Download
 * None
 * Software downloads only
 * Software download and media access only
 * Software download, media access, quotes, product catalogs and license
   renewals

Reporting None | View Entitlements: Entitlement inventory and deployments None |
View | Update Entitlement Allocations None | View | Update Account Management*
Manage access None | View | Update Contact updates None | View | Update
Account related documents None | View

 * Click submit to save

Back to top


APPROVE REQUESTS

If you are the Primary Contact or a Secondary Contact with update privileges, it
is up to you to process requests for access to your PAO Site.

Click ‘Grant’ or “Deny” to the right of the requester’s name.

If you choose to Grant access, review the

 * User information for accuracy
 * Business justification. If none is provided, you may add one

If you choose to Deny access, provide a reason.

 * Requestor is unknown
 * Primary Contact has determined access is not necessary
 * Requestor has no business relationship to this Site

Click Submit to save and the user will be notified of your decision.

Back to top


ADD A NEW USER

In addition to approving requests for access, the Primary or Secondary Contact
with manage access privileges may add users without waiting for a request.
Simply click the ‘Add New User’ button on the Manage Access screen and follow
the onscreen prompts


EXPAND TO VIEW ADD A NEW USER ACCESS INSTRUCTIONS

 * Enter the new user’s IBM ID and email address. In most instances, they will
   be the same.
 * Click the User check to confirm
 * Provide a Business Justification
 * Select a Role: Secondary Contact or User
   Note: We recommend the Primary adds at least one Secondary Contact to help
   update contact information and Site manage access
 * Assign Application / Tool access and use privileges
 * Submit

The new user will receive a Welcome to IBM Passport Advantage email

Back to top

Need Assistance? Contact your local eCustomer Care team

Contact eCare
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