help2.line.me Open in urlscan Pro
2.19.216.38  Public Scan

Form analysis
1 forms found in the DOM

POST /line/android/pc?lang=en

<form id="searchInputForm" action="/line/android/pc?lang=en" method="post">
  <input type="text" id="searchQuery" name="q" value="" autocomplete="off" placeholder="How can we help?">
  <i class="md02SearchIcon" id="searchIcon"></i>
  <i class="md02Cancel" id="deleteSearchQueryBtn" style="display: none;"></i>
</form>

Text Content

LINE


HELP CENTER

ENGLISH
 * ENGLISH
 * 日本語
 * 한국어
 * 中文(简体)
 * 中文(繁體)
 * ภาษาไทย
 * Indonesia

 * Android
 * iOS
 * Windows
 * Mac
 * Chrome
 * iPad


SEARCH HELP ARTICLES




ANNOUNCEMENTS

END OF SUPPORT FOR NEW ACCOUNT SIGN-UPS USING PHONE NUMBERS

Important: This announcement does not apply to potential new account sign-ups in
Hong Kong, Japan, Korea, Taiwan, and Thailand.


As of November 15, 2023, you are no longer able to sign up for a new LINE
account using a phone number.


Going forward, the only verification methods available to sign up for a new LINE
account are with an Apple ID (on iOS) or a Google account (on Android).


If you're using a LINE account created by November 14, 2023, we recommend
linking a Facebook account, Apple ID, or Google account beforehand in case you
want to transfer your LINE account in the future.


If you change to a Hong Kong, Japanese, Korean, Taiwanese, or Thai phone number,
please register an email address beforehand.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

IMPORTANT ANNOUNCEMENTS

LINE Out has ended LINE Out was discontinued at 5 pm on Wednesday, May 31, 2023
(UTC+9).

For information about refunds for unused Call Credit, please check the Notices
page on the LINE Out official website.
LINE Avatar has ended LINE Avatar is no longer available on all versions of LINE
for both iOS and Android as of Wednesday, June 7, 2023.

See the following notice for more details about the closing of the LINE Avatar
feature.

Closing of Avatar Feature on LINE Messenger
Agreeing to the combined Privacy Policy Due to the reorganization of our group
companies, LINE Corporation became LY Corporation, and with that, our privacy
policies were combined on October 1, 2023. To continue using LINE in the future,
you'll need to agree to the combined Privacy Policy.

A notice about the combined Privacy Policy will be displayed in the LINE app. If
you choose Skip for now, this notice will appear again after a certain amount of
time.

Also, after a certain period of time, your consent will be required to use the
service. If you choose not to agree, the LINE app will become unusable until we
receive your agreement.

See the LINE Corporation and Yahoo Japan Corporation combined privacy policy
details for more information. (Only available in Japanese.)
LINE VOOM Service Ends Note: The following information does not apply to users
of the LINE VOOM service in Hong Kong, Indonesia, Japan, Taiwan, and Thailand.

Refer to the following schedule (as of September 7, 2023) for important dates
related to the end of the LINE VOOM service.

Effective January 16, 2024, all data including posts will be deleted.
Note: Exact dates are subject to change. We will notify users in advance if
there are changes to any of the dates mentioned in this Help article.

Please note that you'll be able to apply to back up your own LINE VOOM posts on
this website from August 7, 2023, to October 23, 2023.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK


FAQS

HOW TO CONTACT US IF YOU'RE HAVING PROBLEMS WITH LINE

We've prepared tools to help you solve the issues you're having with LINE.


You can solve many questions and issues by making use of our Help articles. Be
sure to give them a look before contacting us.


To check our Help articles:
LINE Help center


Our Help articles are like a user guide for LINE. They answer questions about
not only configuring LINE settings, but also about solving issues in an
easy-to-understand manner.


To make the answers you're looking for easy to find, we have FAQs that answer
common inquiries and a search box at the top of the page to enter your questions
or relevant keywords and bring up potential answers.


To ask a question via our Inquiry Forms:
Inquiry Form for the LINE app
Inquiry Form for services other than the LINE app (e.g. LINE Official Account)
Note: If you can't log in to your LINE account, select Continue without logging
in.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

IMPORTANT: MAKE SURE YOUR CURRENT PHONE NUMBER IS REGISTERED TO LINE

If the phone number you registered to LINE isn't the same as the one you're
currently contracted with, you may suddenly become unable to use LINE.


E.g.
You register phone number A to LINE, but then cancel or change it.
　　　▼
You continue using LINE with the canceled phone number A still registered to it.
　　　▼
A certain amount of time passes, and someone else makes a new contract with
phone number A.
　　　▼
The person newly contracted with phone number A registers it to LINE.
　　　▼
Phone number A is removed from your LINE account, which then becomes
inaccessible.


 

Once a certain amount of time passes after canceling your phone number, it can
be contracted to and used by someone else.

If your phone number has changed, be sure to register the one you're currently
contracted with to LINE. You can confirm and change your registered phone number
from the Account screen.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

I SUDDENLY BECAME UNABLE TO USE A FEATURE

If your use of the service may have been suspended for violating (or being
suspected of violating) the Terms and Conditions of Use, read the following Help
articles and check the details of the suspended accounts.


I suddenly became unable to use OpenChat
I suddenly became unable to send messages
I get an error when creating/deleting/inviting others to groups

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

THE ERROR MESSAGE "UNABLE TO USE ACCOUNT" SUDDENLY APPEARED

Important: The contents of this article only apply to LINE accounts created with
LINE versions earlier than 13.11.0.


If a screen saying "Unable to use account" suddenly appeared, please check the
information for each of the three scenarios below, in order.


You haven't registered your currently contracted phone number to LINE
If the phone number you registered to LINE isn't the same as the one you are
currently contracted with, you may suddenly become unable to use LINE.


Once a certain amount of time passes after canceling your phone number, it can
be contracted to and used by someone else.


If the new contract holder of the phone number registers it to LINE, the LINE
account it had been registered to becomes unavailable.


Related Help article:
Important: Make sure your current phone number is registered to LINE


The other person cannot access your LINE data (such as your friends or chat
history) and your account has not been stolen.


To prevent the same situation from occurring in the future, be sure to register
your latest phone number to LINE if it changes.


As there is no way to transfer your previous LINE account, we ask that you
create a new LINE account with the phone number you're currently contracted
with.


We may be able to transfer some paid items after looking into the matter.


The following can be transferred:
• Stickers, themes, and emoji (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point
balances
• Your Credit balance added on LINE STORE


If you'd like us to look into your paid items, please contact us via this
Inquiry Form.


You entered and verified the same phone number with LINE on another device
The same phone number being registered to (verified with) more than one LINE
account is causing the issue.
Note: With the smartphone version of LINE, the same account cannot be used on
multiple devices.


You can only verify the app on one device per phone number or email address. If
you verify your LINE account with the same phone number on a different device,
the account on your previous device will automatically be deleted and you will
no longer be able to use it.


Please keep using the account you can currently use, or create a new one.


As there is no way to transfer your previous LINE account, we ask that you
create a new LINE account with the phone number you're currently contracted
with.


We may be able to transfer some paid items after looking into the matter.


The following can be transferred:
• Stickers, themes, and emoji (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point
balances
• Your Credit balance added on LINE STORE


If you'd like us to look into your paid items, please contact us via this
Inquiry Form.


Someone else entered your information (e.g. verification code, phone number,
password, account transfer code) on another device
If you don't think the scenarios above apply to your situation, it's possible
someone else used your information and performed an unauthorized login on/stole
your LINE account.


Please send us the details via this Inquiry Form so we can look into the matter.


If we confirm an unauthorized login as the result of our investigation, we will
transfer your items.


The following can be transferred:
• The right to use your paid items such as your LINE stickers and themes
(including those received as gifts)
• Your item purchase history and Coin balance
• Your Credit balance added on LINE STORE

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

CHECKING/CHANGING YOUR PASSWORD

There is no way to directly check the password you need to transfer your LINE
account. If you forgot your password, refer to either of the following steps and
change it.

Note: Be sure to write your new password down so you don’t forget it.


If you still have your old device 1. Tap the Home tab > Settings > Account.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have
configured on your device, such as your passcode or biometric identification
(e.g. fingerprint, face). Do not use the password registered to your LINE
account.
3. Enter your new password twice, then tap Change password.

Important: Your password must contain 8-20 non-repeating half-width characters,
and be a combination of at least three of the following types (for more
information, refer to Setting a secure password):
- Uppercase letters
- Lower case letters
- Numbers
- Symbols

Go to your Account settings (in the LINE smartphone app)

If you don't have your old device Important:
- The following information only applies to LINE accounts created with LINE
versions earlier than 13.11.0.
- You will not be able to reset your password if you haven't registered an email
address to your LINE account.

To change your password:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with phone number.
3. Check the Terms and Conditions of Use and Privacy Policy, then enter your
phone number and tap the arrow > OK or Send.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically.
In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous
number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap Send.
8. Rest your password by following the email that was sent to the email address
you entered.

Important: Your password must contain 8-20 non-repeating half-width characters,
and be a combination of at least three of the following types (for more
information, refer to Setting a secure password):
- Uppercase letters
- Lower case letters
- Numbers
- Symbols


Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

USING LINE FOR PC

To use LINE for PC, you need to register an email address on the smartphone
version of LINE. See this Help article for the steps to register an email
address.


After registering an email address, download LINE for PC here.


Once you've downloaded LINE for PC, try logging in using the email address and
password you registered on the smartphone version of LINE.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

CREATING A NEW LINE ACCOUNT

Be advised

• If you want to transfer your previous LINE account, refer to Transferring your
LINE account.
• LINE account creation using a phone number was discontinued from LINE version
13.11.0.


To create a new account: 
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then select your
country and tap Continue with Apple or Continue with Google.
Note: Please select the country you actually live in.
3. Log in to your Apple ID or Google account.
4. Enter a name, set a profile photo, and tap the arrow.
5. Create a password and tap the arrow.
6. Choose whether to add friends from your device's contacts, then tap the
arrow.
7. Confirm the "Regarding Usage of Your Information" consent screen.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

ABOUT LETTER SEALING

Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat
messages. E2EE is a communication system designed so that messages saved on our
servers are encrypted and cannot be read by anyone except the sender and
receiver of the message.


Once the sender and receiver have both turned on Letter Sealing, they will be
able to start sending messages with added security.


The following information will be encrypted:


• Text messages (not including messages sent through other services like
YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.


If you use LINE for PC with Letter Sealing enabled on the smartphone version of
LINE, you will be required to verify your identity the first time you send a
message.


For information about verifying your identity to use Letter Sealing on LINE for
PC, see this Help article.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

TRANSFERRING YOUR LINE ACCOUNT

If you change devices, you can keep using your existing LINE account by
transferring it to your new device.


To transfer your LINE account, you need to meet one of the following
requirements.


• You can still use your previous device and log in to your LINE account.
• Your LINE account is registered with a phone number and password.
• A Facebook account, Apple ID, or Google account is linked to your LINE
account.


Before transferring your account
If you can currently use your LINE account, make sure to refer to this Help
article and prepare your account before transferring it.


Transferring your account
Once you're ready to transfer your account, you can do so using one of the
following methods.


Easy transfer QR code
Phone number
Facebook account
Apple ID
Google account


For information on backing up your account, see this Help article.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

LOGGING IN TO LINE ON YOUR IPAD OR PC USING YOUR SMARTPHONE'S UNLOCK METHOD

Important: The contents of this article only apply to LINE accounts created with
LINE versions earlier than 13.11.0.


See below for the steps to log in to LINE using your smartphone's unlock method.


When logging in to LINE with your smartphone's unlock method for the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with
smartphone.
3. Select Show verification code.
4. Start the smartphone version of LINE.
5. Select the Home tab > Settings > Account > Pair a new device.
6. Enter the verification code that appears on LINE for iPad or LINE for PC into
your smartphone.
7. Use your smartphone's unlock method when prompted to do so.


When logging in after the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with
smartphone.
3. Start the smartphone version of LINE.
4. Use your smartphone's unlock method when prompted to do so.


"Login successful!" will appear when you're logged in. The LINE official account
will also send a login notification message to you in the smartphone version of
LINE.
Note: For details about the content of this notification, see this Help article.


For more information about your smartphone's unlock method, see this Help
article.


For information on how to set up LINE so you can use your smartphone's unlock
method for logging in, see this Help article.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

END OF SUPPORT FOR NEW ACCOUNT SIGN-UPS USING PHONE NUMBERS

Important: This announcement does not apply to potential new account sign-ups in
Hong Kong, Japan, Korea, Taiwan, and Thailand.


As of November 15, 2023, you are no longer able to sign up for a new LINE
account using a phone number.


Going forward, the only verification methods available to sign up for a new LINE
account are with an Apple ID (on iOS) or a Google account (on Android).


If you're using a LINE account created by November 14, 2023, we recommend
linking a Facebook account, Apple ID, or Google account beforehand in case you
want to transfer your LINE account in the future.


If you change to a Hong Kong, Japanese, Korean, Taiwanese, or Thai phone number,
please register an email address beforehand.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

RECOMMENDED SYSTEM SPECIFICATIONS FOR LINE

Select a device below to see the recommended system specifications for LINE.

Smartphones • iOS 15.0 or later
• Android 8.0 or later



PCs • Windows 10 or later
• macOS Big Sur 11 or later
• Chrome browser version 94 or later
Note: You cannot sign up for a new account with LINE for PC.



Tablets • iPadOS 15.0 or later
• Android 12L or later (or Android 13 or later for Samsung tablets)


Smartwatches • Apple Watch: watchOS 8 or later
• Wear OS by Google (formerly Android Wear): LINE 12.3.0 or later; Wear OS 3.0
or later; Android 8 or later
Note: You cannot sign up for a new account on smartwatches.



Although not recommended, you can use the following versions of LINE on older
OSes.
Note: Some features cannot be used on older OSes.


iOS • iOS 14.0 to 14.8.1: Up to LINE 13.5.1
• iOS 13.0 to 13.7: Up to LINE 12.4.0
• iOS 12.0 to 12.5.6: Up to LINE 11.17.0
- You cannot use the app with iOS 11.4.1 or earlier.
- You cannot create new accounts or transfer existing accounts with versions of
LINE older than 11.15.0.
- Try updating the LINE app as well as your OS.



Android • Android OS 7.0 to 7.1.2: Up to LINE 12.18.0
• Android OS 6.0 to 6.0.1: Up to LINE 11.15.0
Note:
- You cannot use LINE with Android OS 5.1.1 or earlier.
- If your device model doesn't support Google Play, you won't be able to update
LINE. We recommended changing to one that supports Google Play.
- You cannot create new accounts or transfer existing accounts with versions of
LINE older than 11.15.0.
- Try updating the LINE app as well as your OS.



PCs • Windows 7, 8, and 8.1: Only LINE 6.7.4
Note: LINE cannot be used on Windows XP or Vista.
• macOS Mojave 10.14 to Catalina 10.15.7: Up to LINE 8.2.0
• macOS High Sierra 10.13: Only LINE 6.7.3
Note: LINE cannot be used on macOS Sierra 10.12 or earlier.



LINE is not supported on the following devices:
• iPod touch
• WALKMAN
• SmartTV BOX
• Fire OS devices such as Kindle
• PHS devices
• Simulators/emulators (virtual environments)
• Devices with a custom OS
• Chromebooks

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

"THIS MESSAGE CAN'T BE DISPLAYED" APPEARS AND I CAN'T SEE SENT/RECEIVED CHAT
MESSAGES

If you see any of the following messages after transferring your account on a
smartphone, you may not be able to view past chat messages.


- "This message can't be displayed"
- "This message wasn't backed up and restored from your previous device.
Unfortunately, there's no way to read it on your current device."
- "Unable to display message as it couldn't be decrypted."


The messages above appear when:
• You transfer your account to a device with the same OS (e.g. iOS to iOS)
without backing up and restoring your chats.
If you back up your chats on your old device before transferring your account,
you can view them on your new device. For the steps to do so, see the following
Help article.


Transferring your chat history


• You transfer your account to a device with a different OS (e.g. iOS to
Android).
Note: You cannot transfer your past chats.


• You receive chat messages while transferring your account.
Any such messages cannot be transferred to your new device. For more
information, see the following Help article.


About Letter Sealing


If any of these messages appear and you cannot view your past chat messages,
there is unfortunately no way to re-display them. In this case, please ask the
other person in the chat to send you any old messages that you need.

Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK

CHANGING YOUR PHONE NUMBER

Important: The contents of this article only apply to LINE accounts created with
LINE versions earlier than 13.11.0.

To change your phone number registered to LINE, follow the steps below.

Note: If you want to change your phone number to one from a different country,
refer to Changing your phone number to a number from a different country.


If you can receive text messages 1. Tap the Home tab > Settings > Account.
2. Tap Phone number.
3. Enter your phone number and tap Next.
4. Enter the verification code you received via text message.

Go to your Account settings (in the LINE smartphone app)

If you can't receive text messages If you can't receive text messages, you can
change your phone number with the Call me instead option.
Note: The Call me instead option is only available in some countries.

To change your phone number:
1. Tap the Home tab > Settings > Account.
2. Tap Phone number.
3. Enter your phone number and tap Next.
4. Tap Call me instead at the bottom of the verification code input screen.
5. Tap Continue.
6. After receiving the automated phone call, enter the verification code you
were given.

Go to your Account settings (in the LINE smartphone app)

Be advised

The same phone number cannot be used to create multiple LINE accounts.
Registering a phone number that was already registered to another LINE account
may make the old LINE account inaccessible.


Was this page helpful?

 * Yes
 * No

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Send

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

 * The information was hard to follow.
 * The information wasn't accurate.
 * I needed a more detailed explanation.
 * The article was too long.
 * Other

Send
 * LINE
 * TWITTER
 * FACEBOOK
 * LINK


CATEGORY

 * ISSUES

 * CREATING/TRANSFERRING A LINE ACCOUNT

 * MANAGING LINE ACCOUNT

 * PURCHASING/USING ITEMS

 * FRIENDS/GROUPS

 * CHATS/CALLS/NOTIFICATIONS

 * GET MORE OUT OF LINE

 * SECURITY/PRIVACY

 * ABOUT BUSINESS ALLIANCES

Help center
ToTop

Copied



OK