tatehill.info
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Submission: On April 06 via api from US — Scanned from US
Submission: On April 06 via api from US — Scanned from US
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Tate Hill * About * Experience * Volunteering * Education * Skills * Contact Me ✕ TATE HILL IT Professional -------------------------------------------------------------------------------- Over 5 years of diverse IT experience, I serve as a dedicated Healthcare IT professional in my full-time role, excelling in infrastructure, software, and customer service. In addition to this, I contribute as a volunteer Technical Consultant in the museum sector, bringing a unique perspective to the intersection of culture and technology. Adaptable and swift in mastering new systems, I ensure optimal performance, minimal downtime, and an enhanced user experience in both healthcare and cultural institutions. My dual expertise makes me a valuable contributor to a variety of IT initiatives in different sectors. EXPERIENCE MATER HEALTH System Administrator - Digital Health Systems Brisbane, QLD, Australia December 2021 - Present RESPONSIBILITIES: * Managed the administration and optimisation of Digital Health Systems, ensuring seamless operations in a healthcare environment * Conducted system upgrades, implementing crucial updates to enhance performance and security * Collaborated with cross-functional teams to troubleshoot and resolve infrastructure issues, ensuring minimal disruptions to healthcare services * Played a key role in the deployment and maintenance of clinical applications, contributing to the efficiency of healthcare workflows EXPERIENCE: * Worked as a team in the administration of Digital Health Systems, gaining expertise in healthcare technology management * Successfully executed system upgrades, ensuring the integration of the latest advancements in the digital health landscape * Collaborated with healthcare professionals and IT teams, contributing to a holistic understanding of the intersection between technology and patient care in a clinical setting -------------------------------------------------------------------------------- MATER HEALTH Senior Digital Infrastructure Specialist Brisbane, QLD, Australia August 2022 - February 2023 RESPONSIBILITIES: * Collaborated within a team to manage critical digital infrastructure components, including vSphere, Isilon Storage, and Citrix * Contributed to Azure integration efforts and played a role in vendor collaboration for hardware replacements in enterprise server gear * Facilitated system upgrades, ensuring the smooth evolution of the digital infrastructure * Provided active support to the team, optimising performance and efficiency in the dynamic 6-month contract role EXPERIENCE: * Worked hands-on with vSphere, Isilon Storage, and Citrix, contributing to the seamless management of digital infrastructure * Participated in Azure integration initiatives, gaining exposure to cloud integration practices * Collaborated with vendors on hardware replacement projects for enterprise server gear, ensuring continuity and efficiency in system operations -------------------------------------------------------------------------------- MATER HEALTH Multi-factor Authentication and Exchange Online Project Brisbane, QLD, Australia September 2021 - December 2021 RESPONSIBILITIES: * Migrate users from Exchange On Prem to Exchange Online * Assist users with setting up Multi-factor Authentication prior to the enforcement of policies * Troubleshoot any problems related to the EXO/MFA migration * Work with vendors and consultants on changes and report back to the project manager with updates EXPERIENCE: * Understanding of Azure Active Directory and Exchange Online * Understanding of common cyber security attacks and how to work to prevent them * Working with executive staff to address concerns surrounding how the changes may affect the business -------------------------------------------------------------------------------- MATER HEALTH Application Support Officer Brisbane, QLD, Australia June 2021 - September 2021 RESPONSIBILITIES: * Investigate, troubleshoot and escalate infrastructure faults impacting applications * Work with both clinical, and business clients to ensure smooth operations * Troubleshoot and resolve application faults in a timely manner * Complete morning checks in various systems to ensure there is no performance degradation EXPERIENCE: * Exposure to Pathology and Radiology applications and workflows * Working with both the clinical and technical sides of health applications * Automated monitoring of systems and key application functions -------------------------------------------------------------------------------- MATER HEALTH Client Services Officer Brisbane, QLD, Australia September 2020 - June 2021 RESPONSIBILITIES: * Respond to incidents and requests logged by clients * Work with various teams within the Information Technology department to escalate and resolve incidents * Action access requests to various systems for end users * Assist with merging of the Mater Statewide Service Desk EXPERIENCE: * Powershell scripting, utilised to automate various day to day functions * Utilisiation of the ITIL Framework -------------------------------------------------------------------------------- MATER HEALTH IT Support Officer Rockhampton, QLD, Australia September 2019 - September 2020 RESPONSIBILITIES: * Log and respond to support requests via phone, email and online chat * Complete PC deployments and replacements * Action basic networking and systems requests, escalating where required EXPERIENCE: * Citrix Virtual Desktop and Application deployment * Active Directory management of users, computers and security groups * Management of IT assets -------------------------------------------------------------------------------- MEDICAL-OBJECTS PTY LTD. Level 2 Helpdesk Technician Maroochydore, QLD, Australia June 2018 - September 2019 RESPONSIBILITIES: * Troubleshoot and action escalated tickets from level 1 technicians * Complete server monitoring checks to ensure all services functional * Participate in after hours work and on-call arrangements * Update tickets, and all involved parties on the progress EXPERIENCE: * HL7 exposure * Experience dealing with enterprise customers * Completing and testing basic HL7 integration -------------------------------------------------------------------------------- MEDICAL-OBJECTS PTY LTD. Level 1 Helpdesk Technician Maroochydore, QLD, Australia February 2018 - June 2018 RESPONSIBILITIES: * Complete software installations remotely * Train customers on software usage remotely * Create, monitor and update tickets, ensuring all involved parties are kept updated * Escalate tickets where appropriate EXPERIENCE: * HL7 exposure * Experience dealing with medical professionals * Opportunity for professional development -------------------------------------------------------------------------------- MATER HEALTH Information Systems Assistant Rockhampton, QLD, Australia September 2017 - January 2018 RESPONSIBILITIES: * Backup and wipe data on computers which have reached end of life * Imaging of computers to be deployed * Deploying computers * Basic computer troubleshooting EXPERIENCE: * Great job in a reputable company * Working on mass PC deployments * Exposure to asset management VOLUNTEERING ROCKHAMPTON AND DISTRICT HISTORICAL SOCIETY INC. Information Technology Rockhampton, QLD, Australia September 2019 - Present I contribute to the modernisation of Rockhampton and District Historical Society's operations through strategic IT initiatives. • Orchestrated end-to-end setup of IT infrastructure, including network, servers, and software integration, enabling seamless digital operations. • Manage software packages, Active Directory, and Exchange to optimise communication and resource allocation. • Implemented Azure based solutions, enhancing data security and enabling collaborative efforts. • Developed a robust backup strategy to safeguard critical digital assets against potential data loss. • Collaborate effectively with fellow volunteers, aligning IT goals with the society's requirements. • Manage the society's digital presence through their website and various social media platforms. -------------------------------------------------------------------------------- EDUCATION * 2017CERTIFICATE II IN SKILLS FOR WORKPLACE AND VOCATIONAL PATHWAYS * 2017CERTIFICATE II IN BUSINESS * 2017ROCKHAMPTON STATE HIGH SCHOOL - YEAR 12 Queensland Certificate of Education * 2019CERTIFICATE III IN INFORMATION, DIGITAL MEDIA AND TECHNOLOGY MY SKILLS * Extensive ability to troubleshoot both software and hardware faults * Extensive knowledge of Windows, Mac and Linux Operating Systems * Ability to update and manage IT Service Requests and Incidents * Knowledge of programming practices * Ability to program in Python, Powershell and node.js * Knowledge and understanding of the Health Level Seven (HL7) standards * Excellent customer service skills * Citrix Virtual Desktop and Application Publishing * Current Open Class C Drivers License CONTACT ME To get in touch with me please fill out the form to the right, or alternatively contact me on social media below. My profiles on social media: Δ © Tate Hill 2024. All rights reserved. | Privacy Policy