influx.com Open in urlscan Pro
172.67.71.54 Public Scan

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Submitted URL:
https://influx-cx.com/
Effective URL:
https://influx.com/
Submission: On December 03 via api (December 3rd 2024, 11:06:41 am UTC) from US — Scanned from US

Form analysis
7 forms found in the DOM

#

<form action="#" class="lead_form" id="lead_form" data-hs-cf-bound="true">
  <input name="page" type="hidden" value="get_a_quote">
  <input name="url" type="hidden" value="/">
  <div class="fields row collapse-small">
    <div class="field_input">
      <input name="email" placeholder="Your work email" required="" type="email">
    </div>
    <div class="field_btn">
      <input class="button button--branded button--stretch" type="submit" value="Get a quote →">
    </div>
  </div>
</form>

#

<form action="#" class="lead_form" id="lead_form" data-hs-cf-bound="true">
  <input name="page" type="hidden" value="get_a_quote">
  <input name="url" type="hidden" value="/">
  <div class="fields row collapse-small">
    <div class="field_input">
      <input name="email" placeholder="Your work email" required="" type="email">
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    <div class="field_btn">
      <input class="button button--branded button--stretch" type="submit" value="Get a quote →">
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</form>

#

<form action="#" id="lead_form_mobile1" style="display:none" class="lead_form_mobile lead_form_inputs" data-hs-cf-bound="true">
  <input name="page" type="hidden" value="get_a_quote_more">
  <input name="email" type="hidden">
  <div>
    <p style="margin-bottom: 0.5rem"> Do you have an existing support team? </p>
    <div style="display: flex; gap: 50px;">
      <div class="checkbox" style="margin-bottom: 0">
        <input type="radio" id="existing_support_team_true" name="have_existing_support_team" value="true">
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    </div>
    <p style="margin-bottom: 0.5rem">How many support tickets do you have per week?</p>
    <div class="checkbox">
      <input type="radio" name="est_tickets_per_week" id="est_tickets_per_week_less_than_200" value="less_than_200">
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      <input type="radio" name="est_tickets_per_week" id="est_tickets_per_week_200-to-1000" value="200 to 1000">
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    <p style="margin-bottom: 0.5rem">Which services are you looking for?</p>
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      <input type="checkbox" name="looking_for[email]" id="looking_for_email" value="email">
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      <label for="looking_for_voice"> Voice support </label>
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    <div class="checkbox">
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    <div class="actions align-right" style="margin-top:1rem">
      <input type="submit" value="Next →" class="button button--branded">
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</form>

#

<form action="#" id="lead_form_mobile2" style="display:none" class="lead_form_mobile lead_form_inputs" data-hs-cf-bound="true">
  <input name="page" type="hidden" value="get_a_quote_more">
  <input name="email" type="hidden">
  <p style="margin-top:0;">How would you describe your business?</p>
  <div class="business_type">
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      <div class="checkbox business_type">
        <input type="checkbox" id="business_type_ecommerce" name="business_type[ecommerce]" value="ecommerce">
        <label for="business_type_ecommerce"> eCommerce </label>
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      <div class="checkbox business_type">
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        <label for="business_type_health"> Health </label>
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      <div class="checkbox business_type">
        <input type="checkbox" id="business_type_saas" name="business_type[saas]" value="saas">
        <label for="business_type_saas"> SaaS </label>
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      <div class="checkbox business_type">
        <input type="checkbox" id="business_type_tech" name="business_type[tech]" value="tech">
        <label for="business_type_tech"> Tech </label>
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    <div class="business_type_column">
      <div class="checkbox business_type">
        <input type="checkbox" id="business_type_finance" name="business_type[finance]" value="finance">
        <label for="business_type_finance"> Finance </label>
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      <div class="checkbox business_type">
        <input type="checkbox" id="business_type_logistics_or_delivery" name="business_type[logistics_or_delivery]" value="logistics_or_delivery">
        <label for="business_type_logistics_or_delivery"> Logistics/Delivery </label>
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      <div class="checkbox business_type">
        <input type="checkbox" id="business_type_startup" name="business_type[startup]" value="startup">
        <label for="business_type_startup"> Startup </label>
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      <div class="checkbox business_type">
        <input type="checkbox" id="business_type_other" name="business_type[other]" value="other">
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  <p class="other_business_description">
    <input type="text" name="other_business_description" placeholder="Please specify" autofocus="">
  </p>
  <br>
  <div>
    <p>Tell us what you need</p>
    <div class="field has-value">
      <textarea autofocus="true" name="business_need" placeholder="Eg. Looking for an extension to our internal team to help with spikes and extending support hours. Email and chat, Monday - Friday." rows="10"
        style="height:200px;resize: none;"></textarea>
      <small class="invalid_message">This field is required.</small>
    </div>
  </div>
  <div class="actions align-right" style="margin-top:3rem">
    <input type="submit" value="Next →" class="button button--branded">
  </div>
</form>

#

<form action="#" id="lead_form_mobile3" style="display:none" class="lead_form_mobile lead_form_inputs" data-hs-cf-bound="true">
  <input name="page" type="hidden" value="get_a_quote_more">
  <input name="email" type="hidden">
  <div>
    <p class="lead">One final step for your custom solution</p>
    <div class="field">
      <label for="name">Your name</label>
      <input type="text" id="name" name="name" placeholder="Your name *" autofocus="" required="">
      <small class="invalid_message">This field is required.</small>
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    <div class="field">
      <label for="business">Business</label>
      <input type="text" id="business" name="business" placeholder="Business name *" required="">
      <small class="invalid_message">This field is required.</small>
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    <div class="field">
      <label for="phone">Company website</label>
      <input type="text" id="website" name="website" placeholder="Company website *" required="">
      <small class="invalid_message">This field is required.</small>
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    <div class="actions align-right" style="margin-top:1rem">
      <input type="submit" value="Submit" class="button button--branded">
    </div>
  </div>
</form>

#

<form action="#" id="lead_form_more" style="display:none" class="lead_form_inputs" data-hs-cf-bound="true">
  <input name="page" type="hidden" value="get_a_quote_more">
  <input name="email" type="hidden">
  <div>
    <p class="lead">Tell us more to help us get started.</p>
    <div class="field">
      <label for="name">Your name</label>
      <input type="text" id="name" name="name" placeholder="Your name *" autofocus="" required="">
      <small class="invalid_message">This field is required.</small>
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    <div class="field">
      <label for="business">Business</label>
      <input type="text" id="business" name="business" placeholder="Business name">
      <!-- <small class="invalid_message">This field is required.</small> -->
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    <!-- <div class="field">
    <label for="job_title">Job title</label>
    <input type="text" id="job_title" name="job_title" placeholder="Job title *"  required />
    <small class="invalid_message">This field is required.</small>
  </div> -->
    <div class="field">
      <label for="phone">Phone</label>
      <input type="tel" id="phone" name="phone" placeholder="Phone number">
      <!-- <small class="invalid_message">This field is required.</small> -->
    </div>
    <div class="field">
      <label for="phone">Company website</label>
      <input type="text" id="website" name="website" placeholder="Company website">
      <!-- <small class="invalid_message">This field is required.</small>  -->
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  </div>
  <div>
    <p style="margin-bottom: 0.5rem"> Do you have an existing support team? </p>
    <div style="display: flex; gap: 50px;">
      <div class="checkbox" style="margin-bottom: 0">
        <input type="radio" id="existing_support_team_true" name="have_existing_support_team" value="true">
        <label for="existing_support_team_true"> Yes </label>
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      <div class="checkbox" style="margin-bottom: 0">
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        <label for="existing_support_team_false"> No </label>
      </div>
    </div>
    <p style="margin-bottom: 0.5rem">How many support tickets do you have per week?</p>
    <div class="checkbox">
      <input type="radio" name="est_tickets_per_week" id="est_tickets_per_week_less_than_200" value="less_than_200">
      <label for="est_tickets_per_week_less_than_200"> Less than 200 </label>
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    <div class="checkbox">
      <input type="radio" name="est_tickets_per_week" id="est_tickets_per_week_200-to-1000" value="200 to 1000">
      <label for="est_tickets_per_week_200-to-1000"> 200 - 1000 </label>
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    <div class="checkbox">
      <input type="radio" name="est_tickets_per_week" id="est_tickets_per_week_1000-to-2000" value="1000 to 2000">
      <label for="est_tickets_per_week_1000-to-2000"> 1000 - 2000 </label>
    </div>
    <div class="checkbox">
      <input type="radio" name="est_tickets_per_week" id="est_tickets_per_week_over-2000" value="over 2000">
      <label for="est_tickets_per_week_over-2000"> 2000 + </label>
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    <div class="actions align-right" style="margin-top:1rem">
      <input type="submit" value="Next →" class="button button--branded">
    </div>
  </div>
</form>

#

<form action="#" id="lead_form_last" style="display:none" class="lead_form_inputs" data-hs-cf-bound="true">
  <input name="page" type="hidden" value="get_a_quote_more">
  <div>
    <p class="lead">Perfect! Two final questions...</p>
    <p>Tell us what you need *</p>
    <div class="field has-value">
      <textarea autofocus="true" name="business_need" required="" placeholder="Eg. Looking for an extension to our internal team to help with spikes and extending support hours. Email and chat, Monday - Friday." rows="10"
        style="resize: none;"></textarea>
      <small class="invalid_message">This field is required.</small>
    </div>
  </div>
  <div class="shaded">
    <p style="margin-top:0;">How would you describe your business?</p>
    <div class="business_type">
      <div class="business_type_column">
        <div class="checkbox business_type">
          <input type="checkbox" id="business_type_ecommerce" name="business_type[ecommerce]" value="ecommerce">
          <label for="business_type_ecommerce"> eCommerce </label>
        </div>
        <div class="checkbox business_type">
          <input type="checkbox" id="business_type_health" name="business_type[health]" value="health">
          <label for="business_type_health"> Health </label>
        </div>
        <div class="checkbox business_type">
          <input type="checkbox" id="business_type_saas" name="business_type[saas]" value="saas">
          <label for="business_type_saas"> SaaS </label>
        </div>
        <div class="checkbox business_type">
          <input type="checkbox" id="business_type_tech" name="business_type[tech]" value="tech">
          <label for="business_type_tech"> Tech </label>
        </div>
      </div>
      <div class="business_type_column">
        <div class="checkbox business_type">
          <input type="checkbox" id="business_type_finance" name="business_type[finance]" value="finance">
          <label for="business_type_finance"> Finance </label>
        </div>
        <div class="checkbox business_type">
          <input type="checkbox" id="business_type_logistics_or_delivery" name="business_type[logistics_or_delivery]" value="logistics_or_delivery">
          <label for="business_type_logistics_or_delivery"> Logistics/Delivery </label>
        </div>
        <div class="checkbox business_type">
          <input type="checkbox" id="business_type_startup" name="business_type[startup]" value="startup">
          <label for="business_type_startup"> Startup </label>
        </div>
        <div class="checkbox business_type">
          <input type="checkbox" id="business_type_other" name="business_type[other]" value="other">
          <label for="business_type_other"> Other </label>
        </div>
      </div>
    </div>
    <p class="other_business_description">
      <input type="text" name="other_business_description" placeholder="Please specify" autofocus="">
    </p>
    <div class="actions align-right" style="margin-top:3rem">
      <input class="button button--branded" type="submit" value="Submit">
    </div>
  </div>
</form>

Text Content

Launch your holiday CX team with brand-first customer support, ready in 1 week.
Learn more →

×
Solutions
Customer support Operational support Technical support Sales support Full-cycle
sales teams Call centers

Support as a Service Part time agents Full time agents & teams Large scale
operations

Custom CX All solutions
Industries
eCommerce / Retail Mobile apps / Gaming SaaS / Software Fintech / Payments
Events / Ticketing Startup / Pre-launch Technical / IT
CX for brands
Partner case studies

24/7 coverage Seasonal scale ups Get more 5 star reviews Call centers with 94%
CSAT 2-minute resolutions Sales teams closing $1.6m

Partner testimonials Influx blog
How it works Pricing
Sign in Contact sales

Sign in
Dashboard Contact sales



CUSTOMER SUPPORT, DONE.

Support excellence that helps growing brands scale with fast, flexible, 24/7
customer service. The best agents answering tickets for you on simple month to
month plans.



Extend your support operation with teams built for growth.
Our Support as a Service, part time or full time solutions include:



INFLUX IS A TRUSTED SERVICE PARTNER FOR BRANDS FROM STARTUP TO SCALE

"We're able to scale service without sacrificing quality."

"They are more than a vendor. They are great people."

"Influx allows us to scale with confidence."

"Partnering with Influx has been a game changer!"

"We continue to get rave reviews from our customers!"



BRAND-FIRST CUSTOMER SUPPORT


HIRE A SUPPORT OPERATION THAT CAN GROW WITH YOU

Strengthen your existing team, clear the backlog or launch an operation at
scale. Customer support isn’t one-size-fits-all, our service is flexible and
ready to grow with you.

See how pricing works →

ANA, CUSTOMER SUPPORT, 2 YRS WITH INFLUX



FULLY MANAGED


IMPROVE AUTONOMOUSLY WITH FULLY MANAGED SUPPORT

We’re a complete operation on demand. Through three levels of management we get
to know your organisation inside out, so you can scale up without compromising
quality.

How we learn your business →

LARA, CUSTOMER SUPPORT, 2 YRS WITH INFLUX



FAST ONBOARDING


START IN ONE WEEK

Start as early as next week with no lock-in commitments. Agents are pre-trained
and ready to go so you can focus on growth.

Let’s chat →

MONIFA, TEAM LEADER, 4 YRS WITH INFLUX




INFLUX IN ACTION


Previous
Building a remote support team with consistent culture, standards, and
performance

View case study →
After-hours coverage with dedicated agents for 142% ticket increase via live
chat and email

View case study →
Improved first response time by 10x while experiencing 16,954% growth via 24/7
support

View case study →
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions

View case study →
Reduced 48hr response time by 6x while growing 300+% with dedicated agents

View case study →
24/7 support and burst coverage for 20,000 tickets via 30 dedicated agents

View case study →
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+
customer growth

View case study →
Building a remote support team with consistent culture, standards, and
performance

View case study →
After-hours coverage with dedicated agents for 142% ticket increase via live
chat and email

View case study →
Improved first response time by 10x while experiencing 16,954% growth via 24/7
support

View case study →
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions

View case study →
Reduced 48hr response time by 6x while growing 300+% with dedicated agents

View case study →
24/7 support and burst coverage for 20,000 tickets via 30 dedicated agents

View case study →
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+
customer growth

View case study →
Building a remote support team with consistent culture, standards, and
performance

View case study →
After-hours coverage with dedicated agents for 142% ticket increase via live
chat and email

View case study →
Improved first response time by 10x while experiencing 16,954% growth via 24/7
support

View case study →
Next

See what clients are saying →


FLEXIBLE SUPPORT TEAM BENEFITS

See how companies work with Influx to deliver flexibility and scale.

SCALE FAST

Support your growing customer base as your business scales 3x, 5x or 10x. Our
team expands organically, only as you need us. Learn more about how it works or
read client growth stories.

LAUNCH NEW CHANNELS

Resolve issues quickly across all channels: email, chat, social media and voice.
Promote dedicated agents to manage specific channels.

IMPROVE AUTOMATICALLY

Our service is fully managed. We use three levels of management: local,
client-specific and data-driven. This improves performance autonomously.

NO COMMITMENTS

No lock-in contracts. No upfront fees. Simple month to month pricing, and the
flexibility to scale your team up and down as you need.

PREPARE FOR THE FUTURE

Start small with Support as a Service shared services team, then expand later
into multichannel, proactive onboarding and insights.

START IN ONE WEEK

We pre-train agents to work with new clients. Get in touch with our onboarding
team to either clear the inbox now or launch a long term solution.


DELIVERING A FLEXIBLE CUSTOMER EXPERIENCE ON BRAND AND AT SCALE

Blenders Eyewear partnered with Influx to scale, flex and grow their business
fast.

Ready to try Influx? Contact sales →


OUR RESULTS

94%

Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket
seasonality burst.



Learn more →

250K

Classpass was able to resolve over 250,000 tickets in one month by partnering
with Influx.



Read the case study →

3x

Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response
times.



Learn more →


HOW IT WORKS: TECH

WE CONNECT WITH ALL TECHNOLOGIES FOR A SEAMLESS END TO END SUPPORT EXPERIENCE.



Want to learn more about how we can connect to your systems? Chat with sales →


MORE SOLUTIONS

ECOMMERCE AND RETAIL



SAAS



LIVE CHAT



ENTERPRISE CALL CENTER



HOW IT WORKS



BURST COVERAGE



AFTER HOURS



SALES TEAMS ON DEMAND

Ready to try Influx? See more solutions →


HIRE FULL-SERVICE TEAMS ON DEMAND

Make your support ops fast, flexible and ready for anything with experienced
24/7 support teams working month to month.



Influx provides consistent, high quality customer service in a simple month to
month format. Brands and tech companies work with us to make their support teams
fast and flexible, while maintaining standards. We call this support ops on
demand.

© 2024 Influx. All rights reserved.

     

 

PRODUCT

How it works

Support as a Service

Dedicated support teams

Sales assistants

Sales teams on demand

Enterprise call centers

Back office support

All solutions

COMPANY

About us

Get a quote

Pricing

Client testimonials

Referral program

Careers

Privacy policy

Terms of service

RESOURCES

Blog

Client case studies

CX tips & tutorials

Resources & guides

Help desk integrations

Support outsourcing

Partner with Influx


×

Do you have an existing support team?

Yes
No

How many support tickets do you have per week?

Less than 200
200 - 1000
1000 - 2000
2000 +

Which services are you looking for?

Email support
Chat support
Voice support
Sales


How would you describe your business?

eCommerce
Health
SaaS
Tech
Finance
Logistics/Delivery
Startup
Other




Tell us what you need

This field is required.


One final step for your custom solution

Your name This field is required.
Business This field is required.
Company website This field is required.


Tell us more to help us get started.

Your name This field is required.
Business
Phone
Company website

Do you have an existing support team?

Yes
No

How many support tickets do you have per week?

Less than 200
200 - 1000
1000 - 2000
2000 +


Perfect! Two final questions...

Tell us what you need *

This field is required.

How would you describe your business?

eCommerce
Health
SaaS
Tech
Finance
Logistics/Delivery
Startup
Other






THANKS FOR THE INTEREST!

A member of our team will be in touch shortly.

 * 93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
   
   View case study →
 * End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
   
   View case study →
 * 24/7 coverage with a fully managed support team of 8 agents across 3 regions
   
   View case study →
 * 6 dedicated agents handle 100% customer support for email, live chat, and
   voice
   
   View case study →
 * After hours support and burst coverage for seasonal backlog after 200%+
   customer growth
   
   View case study →
 * Building a remote support team with consistent culture, standards, and
   performance
   
   View case study →
 * After-hours email and live chat coverage with 70% NPS via dedicated and SaaS
   support
   
   View case study →


LET'S GET STARTED!

Ready to try Influx? Find some time with our onboarding team.

Book your call →

✕

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information see our privacy policy

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influx.com Open in urlscan Pro 172.67.71.54 Public Scan

Form analysis 7 forms found in the DOM

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Text Content

influx.com Open in urlscan Pro
172.67.71.54 Public Scan

Form analysis
7 forms found in the DOM