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Text Content

ANNOUNCEMENT: Regal Raises $40M for AI Agents
ANNOUNCEMENT: Regal Raises $40M for AI Agents
Product
Product Overview
Explore all Regal products

Integrations
Connect your apps with Regal

Enterprise
Built for complex enterprises

SEE HOW AI CAN TRANSFORM EVERY CUSTOMER CONVERSATION.


AI
Generative AI for contact centers

AI Phone Agents

AI SMS Agents
REGAL AI
CUSTOMER DATA
Connect all of your customer data
Unified Customer Profile

Analytics & Reporting
CUSTOMER-CENTRIC 
AUTOMATION
Tailor your outbound and inbound flows

Journey Builder

IVR
SUPER-HUMAN AGENTS
AI and tools to empower your team

Sales Dialer

Branded Caller ID

Spam Remediation

Unified Agent Desktop
SUPER MANAGERS
The control center

Conversation Intelligence
Live dashboards
Solutions
BY USE CASE
Support

Create loyalty with high-touch customer support

Acquisition

Grow your pipeline to acquire more customers

Sales

Empower Sales teams to boost conversions

Retention

Personalize across channels to drive retention rates

Winback

Use data to inform successful winback strategies

BY INDUSTRY
Healthcare

Power HIPAA-compliant, personalized outreach

Financial Services

Streamline and manage complex financial journeys

Local Services

Secure more bookings and streamline onboarding

Education

Get more applicants and engage current students

AI VOICE AGENTS VS AI COPILOTS, WHICH SHOULD YOU BET ON?

Customers
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Dive into our top reads

Outbound Contact Center Podcast

The #1 place to hear from B2C sales leaders

15 Minute Founder Podcast

Lessons learned from high-growth startup founders

ROI Calculator

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SEE HOW AI CAN TRANSFORM EVERY CUSTOMER CONVERSATION.

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PODCASTS  •  OUTBOUND CONTACT CENTER PODCAST


EPISODE 11: TECH STACK ADVISING

LISTEN NOW ON:




IN THIS EPISODE:

Adam Saad, Founder and CTO at Tech Stack Advising, and Alex Levin delve into the
evolving landscape of outbound dialing and AI in contact centers. They explore
how traditional outbound methods are becoming obsolete and how personalized,
data-driven approaches are crucial for success. Saad emphasizes the importance
of integrating data effectively with contact center technology to optimize
performance, while Levin highlights the role of contact center expertise in
managing AI agents. They discuss the need for continuous testing and adaptation,
stressing that AI agents require ongoing training and refinement, similar to
human agents.

‍


Key Takeaways
1
Traditional outbound dialing methods, such as large-scale cold calling, are
becoming ineffective, and businesses must adopt more personalized, data-driven
strategies.

2
Integrating data from various sources into contact center technology is
essential for optimizing outbound dialing and improving conversion rates.

3
AI agents should be viewed as dynamic entities that require ongoing training and
refinement, similar to human contact center agents.

4
Contact center managers possess a unique skill set that will be increasingly
valuable in managing and optimizing AI agents.

5
Successful implementation of AI agents involves continuous testing, adaptation,
and leveraging insights from real-world interactions to enhance performance.




MEET THE SPEAKERS

Adam Saad
CTO and Founder, Tech Stack Advising
Alex Levin
CEO and Co-Founder, Regal.io




MORE EPISODES

EPISODE 10: ETHOS

In this podcast episode, Alex Levin interviews James Hummer, VP of Sales at
Ethos, discussing the evolution of contact centers and the integration of AI.

EPISODE 9: HOMEBREW

In this podcast episode, Alex Levin, co-founder and CEO of Regal.io, interviews
Satya Patel, co-founder of Homebrew, discussing their investment philosophy, the
evolution of AI in business, and the future of venture capital.


TREAT YOUR CUSTOMERS LIKE ROYALTY

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