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   Edge Boost
   
   Streamline efficiency for frontline Support Agents in Zendesk or Service
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   Gain insight into customer trends for Support Executives in AptEdge
   
   
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AUTOMATE YOUR SUPPORT WORKFLOWS WITH AI-POWERED SUPPORTOPS






CREATE A SUPPORT EXPERIENCE THAT SCALES

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Trusted By The World's Best Support Teams




SUPPORT TICKET VOLUMES ARE RISING AND BECOMING MORE COMPLEX





Too many tickets

Support teams receive hundreds to thousands of tickets every day but have to
manually tag, sift through, and sort them to keep organized. You need a way to
automatically detect emerging trends and group similar tickets that have already
been solved.
Lack of visibility
Support agents must dig through isolated knowledge bases, Slack channels,
spreadsheets, or rely on tribal knowledge. Duplicated efforts add up and don’t
scale. You need smart suggestions embedded within your existing support
workflow.

No Priorities

Support analytics are reactive by nature, lack the full picture, and are
difficult to connect to business outcomes. You need predictive insights that
tell you which tickets are at risk of escalation, which customers are likely to
churn, and what the revenue impact is.



AUTOMATE AND STREAMLINE YOUR SUPPORT WORKFLOWS

Detect and correlate ticket trends in real-time, instantly find solutions to
customer issues, and get the predictive analytics you need to prioritize tickets
based on revenue impact and churn risk.




All within your existing support tools.


AUTOMATE AWAY THE BOTTLENECKS

Easily resolve support tickets fast. AptEdge analyzes tickets in real-time to
detect and group tickets by trends, giving you the information you need, right
when you need it. Automate repetitive tasks so you can focus on helping
customers instead of crawling through your checklist.

Workflow Automation





FIND SOLUTIONS FROM ANY SOURCE

Deliver contextualized knowledge to your frontline agents within their existing
customer support workflow. Uncover the insights you need to resolve customer
issues from related tickets, knowledge articles, and emerging trends and present
them within the ticketing system you are already using.

Contextual Search




PREVENT ESCALATIONS WITH ISSUE PRIORITIZATION

Detect and track trending issues with predictive analytics to prevent
escalations from overburdening your escalation managers. Prioritize tickets by
product category, revenue impact, or customer sentiment ensuring your agents are
protecting your revenue while providing the best possible customer experience.

Predictive Analytics




Learn how Everbridge reached 99.99% CSAT with AptEdge

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