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B2B Survey Specialists



ECOMMERCE DELIVERY AND RETURNS TRENDS 2024

Join 25,000+

Insight Lab survey responders

Kenneth Hull

Director of Compliance

Arrive Logistics

Blaine Olmsted

Sr. Director, Supply Chain Operations

United Health Services (UHS)

Marine de Valon

Executive Director eCommerce and Digital transformation 

 Clarins

This survey is sponsored by



Recognized by



 Clients Include




1 of 13. In your role within the company, which of the following functions do
you have influence over?
Supply Chain

Carrier Management

Logistics

Operations

None


2 of 13. How would you rate the importance of optimizing your ecommerce delivery
and returns processes at your company?

Very low LowNeutralHighVery high






3 of 13. How concerned are you about your overall shipping expense?

Not concernedA little concernedNeutralConcernedVery concerned





4 of 13. What percentage of your customers live in FedEx and UPS delivery area
surcharge zip codes?
Less than 10%

10-20%

More than 20%

Don’t know
5 of 13. The average ecommerce return rate is 18.1%. How does your returns rate
compare?
Higher

Lower

About the same
6 of 13. What is the average weight of your typical shipment?
Less than 1 pound

1 - 6 pounds

6 - 10 pounds

More than 10 pounds
7 of 13. On average, what is the volume of packages your organization ships on a
daily basis?
Less than 250

More than 250
8 of 13. What is the average retail value per order ($)?

9 of 13. Which of the following shipping carrier(s) do you currently rely
on?(Select all that apply)
FedEx


UPS


DHL


USPS


Other (please specify)



10 of 13. How satisfied are you with your current carrier management process for
ecommerce shipments?

Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied





11 of 13. When selecting carriers for your ecommerce operations, which factors
are most important to you? (Select all that apply)
Cost-effectiveness


Reliability and on-time delivery


Scalability and capacity


Geographic coverage


Technology integration and tracking capabilities


Customer service and support


Sustainability and environmental impact


Other (please specify)


12 of 13. Are there any specific areas in your ecommerce operations where you
are seeking potential improvements or considering alternative solutions?
Yes, we are actively pursuing carrier upgrades.

We’re exploring multicarrier strategies

No, our current carriers are meeting our needs effectively.
13 of 13. What are your time frames in evaluating alternative carrier options
for your ecommerce operations?
0 - 3 month: we’re actively looking

3 - 6 months: we’re evaluating our options

6 - 12 months: we’d like to know our options


OUR SPONSOR, PITNEY BOWES GLOBAL ECOMMERCE, MAKES LOGISTICS EASIER FOR ECOMMERCE
COMPANIES WITH DELIVERY, RETURNS, FULFILLMENT, AND CROSS-BORDER SOLUTIONS THAT
ARE PURPOSE-BUILT AND DESIGNED TO MEET THE SCALE OF YOUR DEMAND. WANT TO KNOW
MORE? LET'S SCHEDULE A 15-MIN TIME SLOT.
(PLEASE CHOOSE A DATE AND TIME WITHIN NEXT TWO WEEKS, MONDAY – FRIDAY, 9AM – 5PM
ET)


10:00 AM10:30 AM11:00 AM11:30 AM01:30 PM02:00 PM02:30 PM03:00 PM03:30 PM04:00
PMChoose your Time
Which areas of ecommerce logistics operations would you like our Domain Expert
to focus on? (The goal is to make the Discovery Call most beneficial for you)







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