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 * FAQ

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Demo account
About us
FAQ
Login Sign up
العربية বাংলা English Español فارسی Filipino Français हिन्दी Indonesian 日本語
Malay Português Русский ไทย Türkçe Українська Tiếng Việt 中文

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Unfortunately, Quotex is currently not available in your region. (Germany)

If you think you're seeing this message by mistake, please contact
support@qxbroker.com
Unfortunately, Quotex is currently not available in your region. (Germany)
If you think you're seeing this message by mistake, please contact
support@qxbroker.com

 * FAQ
 * General questions
 * Financial questions
 * Verification

 * About us
 * Contacts

 * More
 * Demo account
 * Affiliate program

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 * Regulations

 * Privacy policy
 * Service agreement
 * Risk disclosure
 * Rules of trading operations
 * Non-trading operations regulations
 * Payment policy

ON SPOT LLC GROUP. Address: Main Street, P.O. Box 625, Charlestown, St. Kitts
and Nevis.


The website services are not available in a number of countries, including USA,
Canada, Hong Kong, EEA countries, Israel, Russia as well as for persons under 18
years of age.


Risk Warning: Trading Forex and Leveraged Financial Instruments involves
significant risk and can result in the loss of your invested capital. You should
not invest more than you can afford to lose and should ensure that you fully
understand the risks involved. Trading leveraged products may not be suitable
for all investors. Trading non-leveraged products such as stocks also involves
risk as the value of a stock can fall as well as rise, which could mean getting
back less than you originally put in. Past performance is no guarantee of future
results. Before trading, please take into consideration your level of
experience, investment objectives and seek independent financial advice if
necessary. It is the responsibility of the Client to ascertain whether he/she is
permitted to use the services of the Quotex brand based on the legal
requirements in his/her country of residence.



ON SPOT LLC GROUP is the owner of the qxbroker.com domain.

Copyright © 2024 Quotex. All rights reserved

Account closed - why and what to do?
There are several reasons why an account may become closed:

1. No activity.
The most common reason is that the account was closed for being inactive (no
logins/activity) for a long period of time – from 3 moths and more. Such
accounts get deleted, if there are no funds on the balance, and they cannot be
restored. You are free to register a new account. (provided there are no other
active accounts registered by you on the Platform)

* The email cannot be reused. You would need to use a different email address.

2. Deleted by the owner.
If there are no funds on the balance, such accounts cannot be restored. As in
previous case, you can simply make sure there are no other active accounts
registered by you on the Platform, and create a new one.)

* If you have deleted your account yourself by mistake, and there are funds on
its balance – please contact support for details (using the «Contacts» form on
the main page of the website). The operators will check and see if the account
can be restored.


If it’s possible to restore the account, you will be asked to provide


 * A high-resolution photo of yourself (selfie) on which you are holding your
   document for identification (your passport or national ID will do) along with
   a sheet of paper with the name «QUOTEX» written on it by hand, current date
   and your signature. Your face, body and both arms must be visible. The
   details of the document should be clear and readable.
 * Screenshots of the receipts for deposits in that account (a bank statement or
   detailed receipts from the payment system you used for depositing will do).


3. Duplicated accounts.
It’s only allowed to have one active account on the Platform. If other accounts
registered by the same person are detected they may be deleted with no warning
(c 1.30 of the Service Agreement).

4. Deleted for violation of the Service Agreement.
The owner gets notified on the details of violation, and the possibility of
refund, and if applicable, is asked to provide the required documents.)

* In case of automatic detection of violations (e.g. using automated trading
software) – the Company reserves the right not to notify the owner in advance.
(You may contact support via the “Contacts” form at the bottom of the website’s
front page for details and refund (if applicable). We remind you that all
statutory documents (Service Agreement and its annexes) are publicly available
and can be revisited at any time on the Company’s website.
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