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REPORT


BUSINESS AND TECHNOLOGY TRENDS, 2024: WORKERS’ COMPENSATION

Digitization initiatives in workers’ compensation have been fast-tracked, as in
other insurance lines.
Get Summary Report

 * Tim Baum

/
 * June 26, 2024

Emerging technologies, such as the Internet of Things (IoT) and wearables, are
playing a greater role in workers’ compensation, but insurers are still focusing
on replacing core claims and policy administration systems and improving agent
and policyholder portal functionality. They are also prioritizing AI, business
intelligence, predictive analytics, and document management upgrades.



This report provides an overview of workers’ compensation insurer business and
technology issues, data about the marketplace, and 13 examples of recent insurer
technology investments. It is part of a series on key business and technology
trends in specific lines of business in the U.S. insurance industry. These
reports draw from the expertise of Datos Insights’ staff, conversations with
Datos Insights’ clients and Insurance Technology Research Council members, and a
review of secondary published sources.

Clients of Datos Insights’ Property & Casualty service can download this report.

This report mentions Adriot General Agency, AF Group, AgentSync, Alaska Timber
Insurance Exchange, AmeriTrust, AmFed National Insurance Company, AmTrust,
Amynta Group, Applied Underwriters, Ascot Group, AXA XL, Clearpath Specialty
Insurance Company, CNA Financial, Copperpoint Mutual, Enstar Group, Foresight,
the Hanover, Harford Mutual, the Idaho State Insurance Fund (SIF), James River
Insurance, Jopari Solutions, Kentucky Employers’ Mutual Insurance, MEMIC,
Nationwide, Omaha National Casualty Company, One Inc., Origami Risk, PetroSure,
QBE North America, Salesforce, Sapiens, Saskatchewan Workers’ Compensation
Board, Selective Insurance Group, Sentry Insurance, Service Insurance Companies,
Shepherd, SFM Mutual Insurance Company, Silverline, Smart Communications,
StarStone, Trean, TuMeke, Voxel, and Workplace Safety and Insurance Board.

ABOUT THE AUTHOR


TIM BAUM

Tim Baum is a seasoned technology executive with a history of leading both
startups and large corporations in delivering complex strategic technology
programs for business transformation. Tim started his career in the dBase
development team at Ashton-Tate. After starting a technology services firm in
1998, Tim went on to work for several technology and financial firms, including
serving as Vice...

Read More

OTHER AUTHORS


STEVEN KAYE

Steven Kaye is Head of Knowledge Management at Datos Insights, and lead editor
of the firm’s Business and Technology Trends in Insurance series. He has
managed  a wide range of research projects since joining the firm in 2008.
Previously, Steven worked for Accenture as an insurance researcher focused on
the U.S. life and property/casualty markets. He also served in both knowledge
management...

Read More


DEB ZAWISZA

Deb Zawisza is a Senior Principal at Datos Insights. She has expertise in
insurance technology leadership and transformation with over 30 years of
experience. Prior to joining the firm, Deb was SVP/CIO for Claims/Loss Control
at Travelers Insurance, leading core system modernization, expansion of data and
analytic capabilities, Agile transformation, and digital initiatives related to
property/casualty claims across all lines...

Read More

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RELATED CONTENT

 * February 21, 2024


PROPERTY/CASUALTY INSURER IT BUDGETS AND PROJECTS, 2024


For insurers, IT investment is investment in the truest sense.
Harry Huberty |
Martina Conlon |
 * October 18, 2022


BUSINESS AND TECHNOLOGY TRENDS, 2022 WORKERS’ COMPENSATION


Eighteen examples of recent insurer technology investments are highlighted
herein.  
Datos Insights |

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CONSULTING

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 * M&A Support and Due Diligence
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 * Quantitative and Qualitative Research
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 * Vendor Selection
 * Voice of Customer Research

 * Benchmarking
 * IT Roadmaps and Platform Optimization
 * M&A Support and Due Diligence
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 * Quantitative and Qualitative Research
 * Thought Leadership
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WHO WE SERVE

 * Banks and Credit Unions
 * Insurance Carriers
 * Payment Providers and Card Issuers
 * Risk Mitigation Teams
 * Securities Firms and Wealth Management Providers
 * Technology and Service Providers

 * Banks and Credit Unions
 * Insurance Carriers
 * Payment Providers and Card Issuers
 * Risk Mitigation Teams
 * Securities Firms and Wealth Management Providers
 * Technology and Service Providers

RESOURCES

 * Awards
 * Blog
 * 日本語ブログ
 * Bulletin
 * Customer Case Studies
 * Newsroom
 * Top 10 Trends
 * Reports

 * Awards
 * Blog
 * 日本語ブログ
 * Bulletin
 * Customer Case Studies
 * Newsroom
 * Top 10 Trends
 * Reports

EVENTS

 * Datos Conferences
 * Webinars
 * Executive Councils
 * Speaking Engagements
 * Sponsorships
 * Industry Events

 * Datos Conferences
 * Webinars
 * Executive Councils
 * Speaking Engagements
 * Sponsorships
 * Industry Events

WHAT WE OFFER

INSIGHTS AND ADVISORY SUBSCRIPTIONS

 * Capital Markets
 * Commercial Banking & Payments
 * Cybersecurity
 * Fraud & AML
 * Healthcare Payments
 * Insurance
 * Retail Banking & Payments
 * Wealth Management

 * Capital Markets
 * Commercial Banking & Payments
 * Cybersecurity
 * Fraud & AML
 * Healthcare Payments
 * Insurance
 * Retail Banking & Payments
 * Wealth Management

RBR DATA SERVICES

 * Banking Automation
 * Cards and Payments
 * Consulting and Data Services
 * Retail Technology

 * Banking Automation
 * Cards and Payments
 * Consulting and Data Services
 * Retail Technology

CUSTOM PROJECTS AND CONSULTING

 * Benchmarking
 * IT Roadmaps and Platform Optimization
 * M&A Support and Due Diligence
 * Product and Go-to-Market Strategy
 * Quantitative and Qualitative Research
 * Thought Leadership
 * Vendor Selection
 * Voice of Customer Research

 * Benchmarking
 * IT Roadmaps and Platform Optimization
 * M&A Support and Due Diligence
 * Product and Go-to-Market Strategy
 * Quantitative and Qualitative Research
 * Thought Leadership
 * Vendor Selection
 * Voice of Customer Research

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