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Submitted URL:
https://links.gong.io/MTg1LVZDUi02ODIAAAGV4t9c_rr8-GkTdk2qDzRiJsJc7W5aXvO5l86pUj5wGYB6-tnXwJ6KsMbszmilnjwmSQHEoHc=
Effective URL:
https://visioneers.gong.io/community?mkt_tok=MTg1LVZDUi02ODIAAAGV4t9c_n4ZvXyF45E-Nt9nZuqBuFk01YRb4O6ItES6M8_IpBV6gzrVedhiQc...
Submission: On September 30 via api (September 30th 2024, 5:23:32 pm UTC) from US — Scanned from DE

Form analysis
4 forms found in the DOM

GET /search/index

<form method="get" action="/search/index">
  <div class="searchbox searchbox--large qa-search-area">
    <div class="searchbox__input algolia-search--forum qa-menu-search-input">
      <div class="search-and-filter-wrapper"><span>
          <div class="algolia-search-container" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-1-label">
            <div class="algolia-search-container--empty-input">
              <div class="search-box"><button type="submit" aria-label="Enter" class="search-box__submit" data-toggle="button"><svg width="22" height="22" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" class="">
                    <circle cx="11" cy="11" r="7" stroke="currentColor" stroke-width="1.4" stroke-linecap="round"></circle>
                    <path d="M16 16L20 20" stroke="currentColor" stroke-width="1.4" stroke-linecap="round"></path>
                  </svg></button><input aria-label="Search" type="search" placeholder="Search for anything in the Community, Academy, or Help Center" autocomplete="off" autocorrect="off" autocapitalize="off" class="search-box__input"
                  aria-autocomplete="list" aria-labelledby="downshift-1-label" id="downshift-1-input"><button type="reset" aria-label="Clear search" class="search-box__reset" data-toggle="button" style="display: none;"><svg width="18" height="18"
                    viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" class="">
                    <path d="M19 6.41L17.59 5L12 10.59L6.41 5L5 6.41L10.59 12L5 17.59L6.41 19L12 13.41L17.59 19L19 17.59L13.41 12L19 6.41Z" fill="currentColor"></path>
                  </svg></button>
                <div class="search-box__input-open-shortcut" hidden=""></div>
              </div>
            </div>
          </div>
        </span></div>
    </div>
  </div>
</form>

Name: register — POST /member/register

<form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate" data-mn="ItemView" data-mn-app="frontend">
  <div class="js-notification " data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label required" for="register_user_username"> Username * </label>
    </div>
    <div class="second">
      <input type="text" id="register_user_username" name="register[user][username]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label required" for="register_user_email"> E-mail address * </label>
    </div>
    <div class="second">
      <input type="email" id="register_user_email" name="register[user][email]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label" for="register_customfield_10"> First Name * </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_10" name="register[customfield][10]" data-minchar="" data-maxchar="1000" placeholder=""
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_11"> Last Name <div data-view="Tooltip"
          class="tooltip tooltip--day text--normal" data-mn="ItemView" data-mn-app="frontend">
          <span class="text--meta tooltip-trigger js-tooltip-trigger" aria-haspopup="true">(Private)</span>
          <div class="tooltip__content tooltip__content--profile js-tooltip-content"><i class="arrow"></i> Only you and moderators can see this information </div>
        </div> * </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_11" name="register[customfield][11]" data-minchar="" data-maxchar="1000" placeholder=""
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="" class="label" for="register_customfield_6"> Job Title </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_6" name="register[customfield][6]" data-minchar="" data-maxchar="1000" placeholder=""
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label" for="register_customfield_5"> Company * </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_5" name="register[customfield][5]" data-minchar="" data-maxchar="1000" placeholder=""
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="" class="label" for="register_customfield_9"> Department </label>
    </div>
    <div class="second">
      <select id="register_customfield_9" name="register[customfield][9]" class="userProfileFieldSelect">
        <option value=""></option>
        <option value="sales">Sales</option>
        <option value="marketing">Marketing</option>
        <option value="customer_success">Customer Success</option>
        <option value="product">Product</option>
        <option value="other">Other</option>
      </select>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="" class="label" for="register_customfield_3"> City </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_3" name="register[customfield][3]" data-minchar="" data-maxchar="1000" placeholder=""
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="" class="label" for="register_customfield_4"> Country </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_4" name="register[customfield][4]" data-minchar="" data-maxchar="1000" placeholder=""
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label required" for="register_user_password"> Password * </label>
    </div>
    <div class="second">
      <input type="password" id="register_user_password" name="register[user][password]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first choices--stacked fancyselect">
      <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1">
      <label for="register_terms" class="required"> I have read and agree to the <a href="https://community.gong.io/getting-started-in-the-community-33/gong-community-guidelines-87">Gong Community Guidelines</a> and
        <a href="https://www.gong.io/privacy-policy/">Privacy Policy</a>
      </label>
    </div>
  </div>
  <div class="email_repeat" style="display: none;">
    <div class="form__row">
      <div class="first">
        <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label>
      </div>
      <div class="second">
        <input type="text" id="register_email_repeat" name="register[email_repeat]">
      </div>
    </div>
  </div>
  <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register <div class="loader"></div></button>
  <input type="hidden" id="register_is_invite" name="register[is_invite]">
  <input type="hidden" id="register__token" name="register[_token]" value="Z7tWaVwpNzulyCyBAOjXc_lK6AC9j22QT7XSijdo55w">
</form>

Name: login — POST /member/login

<form name="login" method="post" action="/member/login" class="form js-ajax-form--login" data-mn="ItemView" data-mn-app="frontend">
  <div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="login_usernameOrEmail"> Username or Email </label>
    </div>
    <div class="second">
      <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="login_password"> Password </label>
    </div>
    <div class="second">
      <input type="password" id="login_password" name="login[password]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first choices--stacked fancyselect">
      <input type="checkbox" id="login_remember" name="login[remember]" value="1">
      <label for="login_remember"> Remember me </label>
    </div>
  </div>
  <button type="submit" id="login_submit" name="login[submit]" class="btn btn--cta btn--full-width"> Non-Customer Login <div class="loader"></div></button>
  <div class="box__pad box--note box--blend">
    <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1" data-mn="ItemView" data-mn-app="frontend">Forgot password?</a>
  </div>
  <input type="hidden" id="login__token" name="login[_token]" value="fpRDQdLxfNTv2rjbPms4OKX3i5V8A-52QOsEuIUconE">
</form>

Name: forgotPassword — POST /member/forgotPassword

<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__174155269" data-mn="ItemView" data-mn-app="frontend">
  <div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
    </div>
    <div class="second">
      <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
    </div>
  </div>
  <div class="form-row first">
    <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send <div class="loader"></div></button>
    <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
  </div>
  <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="yiie9sKZhTVy42Wrf_swpUdZi9iAxxCDGE7rn2ePdOg">
</form>

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I’m here to help you dive into deal boards and how to customize them. Listen to
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https://www.loom.com/share/a999d6b6dcb34552b7bdcee9ea54a281 The top 5 takeaways
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630
 * Recently active
 * Trending questions

E
Eugene SkinderskisNew Member
asked in INTEGRATIONS
Late arriving data fromDateTime


I’m sending a request to v2/calls/extensive? and trying to fetch data for the
previous UTC hour. Request body: {'filter': {'fromDateTime':
'2024-09-23T19:58:59Z', 'toDateTime': '2024-09-23T20:59:02Z'}} I’m receiving
some records, but when I rerun the same request later, I get many more
additional records. What could be the reason for this behavior, and is there a
way to fix it?

01

5 days ago
D
DLNATLCommunity Newbie
asked in INTEGRATIONS
Gong --> ChatGPT --> SFDC Integration


Just curious if anyone has done any of the integrations like this: Take the
transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized
question(s); and then put the results of that into SFDC on the associated
account. The use case is to do some analysis on a call beyond what Gong’s
current AI can do and append the SFDC record with that analysis. I currently use
Zapier which integrates to all three tools; but curious if anyone has any
experience doing this.

01

5 days ago
J
James Bouchard
asked in Developers
Icons Next to Activity Have Reversed


It seems with a recent update the purple icon that would show as activity when
you call or email a prospect has now changed to red and the red icon that would
show when the prospect would respond or interact with your activity is now
purple. Did anyone else see this swap occur? I feel the red was a good alert to
show when there was interactivity happened and would draw my attention, now I am
just drawn to a bunch of my own stuff.

01

5 days ago
J
Jennifer WuCommunity Newbie
asked in Sales Enablement
API call: /v2/calls/manual-crm-associations'


I’m having issues with the Gong integrations API via python. Here are my steps:
I integrated HubSpot with Gong. I manually associated Gong calls with HubSpot
accounts via Gong UI (I can see the associations in the UI) My application calls
the API: /v2/calls/manual-crm-associations However, I get a 404 error: No
manually associated calls with CRM data found. Has anyone been able to get this
API (in beta presumably) to work? Thanks!

12
J
6 days ago
S
Shayan Mirzazadeh
asked in SUPPORT TIP OF THE WEEK
How can I add a contact to more than one flow at the same time?


Multiple flows for the same contact

01

7 days ago
S
Shaan VaidyaNew Participant
asked in INTEGRATIONS
Recovering from invalid refresh tokens


On making a refresh token request, a new refresh token is generated and the old
refresh token is invalidated. If the new refresh token is somehow lost, there’s
no way to recover. Is it possible to make the old refresh token stay valid for a
grace period after it is used in making a refresh token call?

03

7 days ago
A
Alay VakilNew Participant
asked in INTEGRATIONS
Refresh Token Expiry


Access Tokens expire periodically based on this doc -
https://help.gong.io/hc/en-us/articles/13944551222157-Create-an-app-for-Gong
Refresh tokens can be used to get new access tokens. However, when do refresh
tokens expire ? I have been getting “Refresh token code is invalid” error for an
integration whose access / refresh cycles were working for the recent past.

03
O
10 days ago
L
Leigh OxleyCommunity Newbie
posted in DATA IN GONG
Admin/Ops reporting cadence

Hi everyone! 🖐 I’m a new ops-based Gong admin, looking to report on our overall
usage of the platform. I’ve been to the Team Members page to see our license
allocation and usage, but I’m looking for a little more than that… we want to
understand how our team is using Gong and if they’re getting value from it, at
the end of the day. I asked ChatGPT and it suggested a number of dashboards and
reports that live in either Settings > Analytics or Analytics on the left side
panel, but I don’t have Analytics in my settings, nor do I have Analytics in my
left side panel either 🤷🏻I have Insights, but from there just Team,
Initiatives, Market. I’m a business and technical admin, so assume I should see
everything? I’m curious what other teams are reporting on related to usage and
engagement and how you’re leveraging that reporting to drive better usage of
Gong within your organization (and better manage your license allocation!)

26
L
11 days ago
Noga AloniCommunity Manager
published in CONFIGURING GONG
How to Use Gong to be a More Productive Sales Rep

In this three-part post, we’re delving into all of the essential steps and
resources you need to improve your productivity with Gong. Be sure to check out
the configuration checklist first if you haven’t already! Part 1: Engaging with
your open opportunities It’s essential to use the right tools to manage your
open opportunities. Here are three ways you can always be one step ahead. 1.
Review and take action on Gong’s AI To-Dos to move your deals forward Prioritize
and action your To-Dos 2. Review Call Spotlight to stay refreshed on upcoming
meetings and next steps. You can also use the Activity Timeline to get full
context of accounts and use Gong’s AI email capabilities to draft follow-up
emails. Call Spotlight Ask anything about a call Intro to the account page 3.
Review deal board to get the overview of your pipeline performance, and
strategize your approach to meet quota (e.g. need to do more prospecting, need
to multi-thread more in current opportunities, etc.) Use deal boards Pa

1130

11 days ago
Noga AloniCommunity Manager
published in CONFIGURING GONG
How to Use Gong to Increase Rep Productivity as an Admin

In this three-part post, we’re delving into all of the essential steps and
resources you need to enhance rep productivity with Gong. Be sure to check out
the configuration checklist first if you haven’t already! Part 1: Monitoring
your team’s pipeline Monitoring your pipeline regularly is key to understanding
whether your team is on track to hit their goals. Below are three actionable
tips that will help you stay on top of your pipeline performance and keep
everything moving smoothly. 1. Review deal boards and track weekly performance
(pipeline created, sales generated, renewals generated, upsell generated, etc.)
to understand whether your team will hit, miss, or exceed their goals. Using
Deal Boards Running effective pipeline reviews (Gong Academy) 2. Research and
identify risks in key opportunities using deal warnings, the account page, the
activity feed, and Gong’s Ask Anything feature. Stay on top of your deals with
warnings Intro to the account page Ask anything about a deal, acco

1130

11 days ago
Show more activity
E
Eugene SkinderskisNew Member
asked in INTEGRATIONS
Late arriving data fromDateTime


I’m sending a request to v2/calls/extensive? and trying to fetch data for the
previous UTC hour. Request body: {'filter': {'fromDateTime':
'2024-09-23T19:58:59Z', 'toDateTime': '2024-09-23T20:59:02Z'}} I’m receiving
some records, but when I rerun the same request later, I get many more
additional records. What could be the reason for this behavior, and is there a
way to fix it?

01

5 days ago
D
DLNATLCommunity Newbie
asked in INTEGRATIONS
Gong --> ChatGPT --> SFDC Integration


Just curious if anyone has done any of the integrations like this: Take the
transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized
question(s); and then put the results of that into SFDC on the associated
account. The use case is to do some analysis on a call beyond what Gong’s
current AI can do and append the SFDC record with that analysis. I currently use
Zapier which integrates to all three tools; but curious if anyone has any
experience doing this.

01

5 days ago
J
James Bouchard
asked in Developers
Icons Next to Activity Have Reversed


It seems with a recent update the purple icon that would show as activity when
you call or email a prospect has now changed to red and the red icon that would
show when the prospect would respond or interact with your activity is now
purple. Did anyone else see this swap occur? I feel the red was a good alert to
show when there was interactivity happened and would draw my attention, now I am
just drawn to a bunch of my own stuff.

01

5 days ago
J
Jennifer WuCommunity Newbie
asked in Sales Enablement
API call: /v2/calls/manual-crm-associations'


I’m having issues with the Gong integrations API via python. Here are my steps:
I integrated HubSpot with Gong. I manually associated Gong calls with HubSpot
accounts via Gong UI (I can see the associations in the UI) My application calls
the API: /v2/calls/manual-crm-associations However, I get a 404 error: No
manually associated calls with CRM data found. Has anyone been able to get this
API (in beta presumably) to work? Thanks!

12
J
6 days ago
S
Shayan Mirzazadeh
asked in SUPPORT TIP OF THE WEEK
How can I add a contact to more than one flow at the same time?


Multiple flows for the same contact

01

7 days ago
S
Shaan VaidyaNew Participant
asked in INTEGRATIONS
Recovering from invalid refresh tokens


On making a refresh token request, a new refresh token is generated and the old
refresh token is invalidated. If the new refresh token is somehow lost, there’s
no way to recover. Is it possible to make the old refresh token stay valid for a
grace period after it is used in making a refresh token call?

03

7 days ago
A
Alay VakilNew Participant
asked in INTEGRATIONS
Refresh Token Expiry


Access Tokens expire periodically based on this doc -
https://help.gong.io/hc/en-us/articles/13944551222157-Create-an-app-for-Gong
Refresh tokens can be used to get new access tokens. However, when do refresh
tokens expire ? I have been getting “Refresh token code is invalid” error for an
integration whose access / refresh cycles were working for the recent past.

03
O
10 days ago
E
Ed FranklinCommunity Newbie
asked in GONG RECORDINGS
Recording Hybrid meetings


Our sales team sometimes conducted demos in prospects office. In these
circumstances the sales person is present in the office and use a computer to
run a demo of the software along with a remote product expert. We’ve not yet
discovered a way to successfully use Gong for these meetings. If we run Gong on
the computer, Gong doesn’t recognize that the two people in the office are a
sales person and a prospect. And if we use the Gong Mobile App to record, it
doesn’t work well with the person dialing in on the computer. It is a similar
issue to delivering an online meeting where the prospect has multiple people in
a conference room. Has anyone else experienced this challenge and how are you
addressing it?

01

13 days ago
K
Katelyn TregoNew Participant
asked in Sales Enablement
Analyzing call trends at scale


Has anyone found a way using Gong to analyze trends across sales calls at scale?
I’ve used trackers to identify calls that match specific criteria (ex:
competitors, discovery questions, etc) but I haven’t found a way for Gong to
identify things like: most common objections faced during the sales process, top
pain points we’re hearing from our ICP or how effective is our team at executing
our sales methodology without significant manual effort digging into individual
calls. Does this type of functionality exist in Gong?

32

20 days ago
S
Sam Morris SamsaraNew Participant
asked in COACHING
Scorecard - Best practices for using AI powered answers


Does Gong have any best practices when utilizing the AI powered answers for
Scorecard questions? We would like to help scorers by giving them some
tips/tricks on how to incorporate the AI powered answers into their decision
making, without having the AI powered answer being the only answer. If there are
documents/ snippets from scorecard discussions I would love to review. Thanks!

01

1 month ago
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