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VA » Veterans Benefits Administration » Accredited Representatives
 


ACCREDITED REPRESENTATIVES


WHAT IS AN ACCREDITED REPRESENTATIVE?

The Department of Veterans Affairs (VA) accredits three types of
representatives—Veterans Service Organization (VSO) representatives, attorneys,
and agents—to help ensure that claimants have access to responsible and
qualified representation on their VA benefits claims. VA-accredited
representatives must have good moral character and be capable of providing
competent representation, and VA’s Office of General Counsel is responsible for
making those determinations through its accreditation process. The accreditation
process differs depending of which type of accreditation is being sought. An
accredited VSO representative is someone who has been recommended for
accreditation by a VSO that is recognized by VA to assist on VA benefit claims.

The VSO has certified to VA that the representative possesses good character and
is fit to represent Veterans and their families as an employee or member of
their organization. An attorney is someone who is a member in good standing of
at least one State bar. When an attorney applies for VA accreditation, VA
typically presumes that the attorney possesses the good character and fitness
necessary to represent Veterans and their family members based on the attorney’s
state license to practice law. An accredited claims agent is someone who is not
an attorney but who has undergone a character review by OGC and has passed a
written examination about VA law and procedures.

Beware unaccredited individuals who prepare, present, or prosecute VA benefit
claims, or hold themselves out as being authorized to do so, are in violation of
Federal law.

The VA Office of General Counsel maintains a list of VA-recognized organizations
and VA-accredited individuals that are authorized to assist in the preparation,
presentation, and prosecution of VA benefit claims at
https://www.va.gov/ogc/apps/accreditation/index.asp.

For more information on VA accreditation, please visit
https://www.va.gov/ogc/accreditation.asp.

 


WHAT IS THE ROLE OF AN ACCREDITED REPRESENTATIVE?

A VA-accredited representative can help you understand and apply for any VA
benefits you may be entitled to including: compensation, education, Veteran
readiness and employment, home loans, life insurance, pension, health care, and
burial benefits. A VA-accredited representative may also help you request
further review of, or appeal, an adverse VA decision regarding benefits.


VA-RECOGNIZED VSOS AND THEIR VA-ACCREDITED REPRESENTATIVES

Most of the representation that is provided to claimants on initial benefit
claims is performed by VA-recognized VSOs and their accredited representatives.
Among other things, a VSO representative can help you gather any evidence needed
and submit a Fully Developed Claim on your behalf. A VSO representative can also
correspond with VA about your claim on your behalf.  VSOs always provide their
representation on VA claims free-of-charge.

In addition to assisting Veterans and their families with VA claims, many VSOs
also sponsor a range of Veteran-centric programs such as providing
transportation to and from VA medical center appointments, funds and volunteers
for disaster relief, and grants. VSOs also lobby Congress on behalf of issues
facing Veterans and help support requests for resources needed by VA to better
serve Veterans, their families, and survivors.


VA-ACCREDITED ATTORNEYS AND CLAIMS AGENTS

Typically, VA-accredited attorneys and claims agents perform most of their
representation after VA has issued an initial decision on a claimant’s
claim—this is when attorneys and claims agents are permitted to charge fees for
their representation.  At this stage of the adjudication process, an attorney or
claims agent may be helpful to you in further developing the evidence in support
of your claim and crafting persuasive and legal arguments on your behalf to
submit to VA.  In addition, an attorney or claims agent can assist you in
navigating the VA appeals process.

 


FEE FOR SERVICE

It is important to know that VA-recognized VSOs, and their representatives,
always provide their services on benefit claims free-of-charge.  Unlike VSOs,
VA-accredited attorneys and agents may charge you a fee for their representation
in appealing or requesting additional review of an adverse VA decision. Only
VA-accredited attorneys and claims agents may charge you fees for assisting in a
claim for VA benefits, and only after VA has issued an initial decision on the
claim and they have complied with the power-of-attorney and the fee agreement
requirements.

For information on what to do if you believe you were charged an unreasonable
fee by a claims agent or attorney, see the fact sheet on How to Challenge a Fee.

 


HOW TO FIND A REPRESENTATIVE


ONLINE

VA’s Office of General Counsel maintains a list of VA-recognized organizations
and VA-accredited individuals that are authorized to assist in the preparation,
presentation, and prosecution of VA benefit claims at
https://www.va.gov/ogc/apps/accreditation/index.asp.

You can also find a representative of a recognized VSO, attorney, or claims
agent by state/territory, by zip code, or by the VSO's name online using
eBenefits.


AT YOUR NEAREST VA REGIONAL BENEFIT OFFICE

To find a VSO office located in  your local regional benefit office, use
our directory of VA-recognized VSOs that are co-located with VA.

 


HOW TO APPOINT A VSO OR REPRESENTATIVE


ONLINE

You may appoint a VA-recognized VSO to represent you or manage your current
representative online using eBenefits. 

It is recommended that you first speak to the VSO before you submit your online
request.


BY MAIL

You may also appoint a VA-recognized VSO by completing VA Form 21-22,
Appointment of Veterans Service Organization as Claimant's Representative. You
may appoint an attorney, claims agent, or a specific, individual VSO
representative to represent you by completing VA Form 21-22a, Appointment of
Individual as Claimant’s Representative. You should mail the completed form to:

DEPARTMENT OF VETERANS AFFAIRS
CLAIMS INTAKE CENTER
PO BOX 4444
JANESVILLE, WI 53547-4444

 


HOW TO REMOVE, OR CHANGE, REPRESENTATION?

You may discharge your attorney, claims agent, or VSO representative at any time
and for any reason by informing VA of your request in writing.  You may also
replace your representative with a new representative by filing a new VA Form
21-22, Appointment of Veterans Service Organization as Claimant's Representative
or VA Form 21-22a, Appointment of Individual as Claimant’s Representative with
VA.

In addition, if you believe that your VA-accredited representative acted
unethically or violated the law, you may file a complaint about your
representative with VA’s Office of General Counsel.  For more information on
filing a complaint, please review VA’s factsheet at
https://www.va.gov/OGC/docs/Accred/HowtoFileaComplaint.pdf.  For information on
what VA’s Office of General Counsel can do, and what it cannot do, in response
to a complaint regarding representation, please review VA’s factsheet at
https://www.va.gov/OGC/docs/Accred/EnforcementAuthority.pdf.

QUICK LINKS

 * VSO Home page
 * Manage Your Representative
 * VSOs at Regional Benefit Offices
 * VA Recognition as a Tribal Organization
 * Fully Developed Claims
 * Benefits of Working with a VSO

MEDIA &
PUBLICATIONS

 * Media and Publications
 * Videos
 * Benefit Brochures
 * Fact Sheets
 * Posters & Infographics
 * eBenefits Publications



CONNECT

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988 (Press 1)

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U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420

Last updated February 5, 2021.

Last updated: February 5, 2021.


VETERAN PROGRAMS AND SERVICES

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IN CRISIS? TALK TO SOMEONE NOW

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GET ANSWERS

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    * CALL US
      
      800-698-2411
    * TTY: 711
   
   
    * VISIT A MEDICAL CENTER OR REGIONAL OFFICE
      
      Find a VA location

 * Veteran programs and services
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    * LGBTQ+ Veterans
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    * Adaptive sports and special events
    * VA outreach events
    * National Resource Directory

 * More VA resources
    * VA forms
    * VA health care access and quality
    * Accredited claims representatives
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    * Your VA welcome kit

 * Get VA updates
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    * All VA social media


 * LANGUAGE ASSISTANCE
   
    * Español
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    * Other languages


LANGUAGE ASSISTANCE

 * Español
 * Tagalog
 * Other languages


 * Accessibility
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 * Plain language
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 * VA Privacy Service
 * No FEAR Act Data
 * USA.gov
 * VA performance dashboard
 * Veterans Portrait Project


WE’RE HERE ANYTIME, DAY OR NIGHT – 24/7

If you are a Veteran in crisis or concerned about one, connect with our caring,
qualified responders for confidential help. Many of them are Veterans
themselves.

 * Call 988 and select 1
 * Text 838255
 * Start a confidential chat

 * Call TTY if you have hearing loss800-799-4889

Get more resources at VeteransCrisisLine.net.