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 1. Applications
 2. Customer Experience


ORACLE COMMERCE

Oracle Commerce is a comprehensive platform that empowers both B2C and B2B
businesses by seamlessly connecting customer, sales, and back-office data with
financial and operational data. Through a unified digital buying channel,
businesses can offer personalized, flexible, and collaborative buying
experiences that make it easier to do business with the brand.

Take a product tour
Request a demo




EXPLORE ORACLE COMMERCE

B2B Commerce B2C Commerce Digital Buying Channels
 * B2B Commerce
 * B2C Commerce
 * Digital Buying Channels


B2B COMMERCE


TRANSFORMING THE WAY BUSINESSES BUY AND SELL

Streamline B2B transactions and enhance buyer satisfaction with integrated
digital buying channels. Optimize your sales processes and elevate customer
experiences across every touchpoint, all within a unified platform.

UNIFIED DIGITAL BUYING CHANNELS

Accelerate your B2B growth by leveraging Oracle’s unified digital buying
channel. Streamline the buying process by providing your customers with
self-service access to quotes, orders, and account details from a single
platform. Simplify deal management and enhance buyer satisfaction with a
seamless, end-to-end buying experience.

ENHANCED BUYER ENGAGEMENT

Utilize Oracle Commerce’s new digital buying features to improve how you connect
with B2B buyers. Engage with buyers through shared account-based self-service,
assisted buying experiences, and full-service sales interactions—all designed to
meet diverse needs and improve efficiency across the sales cycle.

FLEXIBLE BUYING OPTIONS

Offer a range of buying options tailored to your B2B customers with Oracle’s
latest Commerce Cloud enhancements. Featuring self-service portals and
personalized sales support, our platform adapts to various buyer preferences for
a smoother, more responsive purchasing experience that drives growth and
customer loyalty.

AI-DRIVEN SALES EFFICIENCY

Boost your sales efficiency with the generative AI capabilities embedded in the
Oracle Commerce suite. Automate routine tasks, draft key communications, and
generate insights to optimize your sales strategies while maintaining a cohesive
digital buying experience that aligns with your growth objectives.

Take a B2B commerce tour

 


B2C COMMERCE


FLEXIBLE DEPLOYMENT OPTIONS

Oracle Commerce offers a cloud native solution, engineered as an API-first
service with full REST support. Whether you want to leverage the provided
storefront, go fully headless, or take a hybrid approach, you can choose the
deployment option that’s right for your business.

OPEN STOREFRONT FRAMEWORK

Open Storefront Framework allows you to go even further with a modern approach
that delivers efficient design, better reuse of components, and enhanced
extensibility—without sacrificing expert business control. You can continue to
optimize the digital experience that keeps your customers engaged and grows your
business.

BUSINESS USER TOOLING

ONontechnical business users can easily manage many daily tasks. Drag-and-drop
tools and other intuitive UI features make traditionally complex IT tasks
accessible to any business user. Meanwhile, developers can continue to create
experiences on a platform built with React, enabling them to work with the
systems they know best.

INTUITIVE USER INTERFACES

Leverage unified admin tools, simplifying management and consolidating
activities into a single interface. Oracle Commerce features different “studios”
for developers and business users, with a drag-and-drop UI that makes it easier
to complete everyday tasks.

SIMPLIFIED INTEGRATIONS

The API and webhooks framework allow for faster, cheaper, less-complex
integrations to Oracle, third-party, and homegrown solutions. Oracle Commerce
features an adapter for Oracle Integration Cloud (OIC) for drag-and-drop
integrations and data mapping between Oracle and third-party applications.

See a B2C commerce tour (2:16)


DIGITAL BUYING CHANNELS


FULL-STACK ENTERPRISE CONNECTEDNESS

Oracle Commerce, built entirely on Oracle Cloud Infrastructure (OCI), is
integrated seamlessly with the revenue transformation suite for B2B. This
unified approach combines advanced security, governance, and Oracle Cloud
applications, offering a comprehensive ecommerce solution to support efficient
revenue management and business growth.

CONFIGURE, PRICE, QUOTE (CPQ) INTEGRATION

Maximize efficiency and accuracy in your sales processes via Oracle Commerce’s
seamless integration with Oracle Configure, Price, Quote (CPQ). This connection
helps ensure that your CPQ capabilities are fully aligned with your ecommerce
platform, enabling streamlined order-to-cash cycles, precise quoting, and
enhanced customer satisfaction—backed by the full-stack capabilities of the
revenue transformation suite.

SUBSCRIPTION MANAGEMENT SYNERGY

Elevate your subscription-based revenue models with Oracle Commerce and Oracle
Subscription Management. This synergy automates invoicing and billing, enhances
revenue recognition, and accelerates customer payments. Connecting these
capabilities with your ecommerce platform can help establish a unified, seamless
experience for managing subscriptions and scaling your business efficiently.

SHARED ACCOUNT-BASED SELF-SERVICE

Enhance how organizations engage with B2B buyer groups through Oracle Commerce’s
shared account-based self-service. This feature offers shared access to quotes,
orders, account and contact profiles, subscriptions, and renewals, facilitating
more effective interactions and streamlined management of buyer relationships
across your ecommerce platform.

GENERATIVE AI FOR SELLERS

Boost your sales efficiency with Oracle Commerce’s integration of generative AI
for sellers. By drafting emails, activity summaries, and executive briefings,
this capability can help your sales team quickly capitalize on opportunities and
engage more effectively with buyers. As a result, you can drive further account
expansion and close deals faster while leveraging the comprehensive features of
the revenue transformation suite.


WHY CHOOSE ORACLE COMMERCE?


01EMPOWER YOUR CUSTOMERS

Customers want experiences that cater to their need for self-service. With
Oracle Commerce, you can empower them to browse, build, and buy what they need
quickly and efficiently. Give them the ownership they crave with self-service
capabilities built directly in Oracle Commerce.

Explore Oracle Commerce


02MAKE DATA YOUR DIFFERENTIATOR

Commerce is vital to your customer experience, but it can’t operate in a silo.
Invest in front- to back-office integration with Oracle Commerce, Configure,
Price, Quote, and ERP to elevate the buyer-seller relationship and deliver the
right products to the right people.

Why integrating Commerce, ERP and CPQ unlocks opportunities (PDF)


03A SOLUTION THAT GROWS AS YOU DO

Ensure your commerce site can adapt to your customers and business’ needs. With
an open and scalable platform that allows for multiple deployment options, your
ability to innovate is only limited by your imagination.


04THE CLOUD’S THE LIMIT

Enjoy a commerce solution hosted exclusively on Oracle Cloud. With automatic
updates, access to countless extensions, and security and governance controls,
your commerce solution comes with a peace of mind guarantee.

A second-generation cloud (PDF)


CUSTOMER REFERENCE


DELLY'S UNCOVERS NEW MARKET OPPORTUNITY WITH ORACLE COMMERCE

Leading Brazilian food distributor fends off pandemic impact by digitizing a
historically offline business with Oracle Commerce.

Read the story


ORACLE COMMERCE CUSTOMER SUCCESSES

View more customer successes

Learn why B2B and B2C companies use the ecommerce solution from Oracle to sell
more (efficiently) and grow revenue.

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RESOURCES

Cloud readiness Documentation Cloud learning Customer community Support and
services Best practices
 * Cloud readiness
 * Documentation
 * Cloud learning
 * Customer community
 * Support and services
 * Best practices


CLOUD READINESS

BEST PRACTICES AND RESOURCES

Find best practices and useful resources that can help you make the most of your
CX products. Whether you’re a new customer or are looking for ways to optimize
or expand your implementation, you can find what you need.

Explore feature kits

OVERVIEWS AND DEMOS

 * Video: Oracle Sales and Commerce (1:53)
 * Demo: Explore Oracle Sales solutions (1:41)
 * Oracle Commerce product tours
 * Video: Ecommerce Strategies in Retail (3:10)
 * Video: Insights to implement new digital strategies in retail (4:18)


DOCUMENTATION

DOCUMENTATION

Oracle offers a wide range of documentation, videos, and tutorials that will
help you learn more about Oracle Commerce. You'll find all of these resources
and more in the Oracle Help Center.

Documentation library

ADDITIONAL DOCUMENTATION AND TUTORIALS

 * Oracle Commerce training series


CLOUD LEARNING

DEVELOP YOUR CX SKILLS

Oracle University provides a variety of learning solutions to help you build
cloud skills, validate expertise, and accelerate adoption. Learn more about the
training and certification you can rely on to ensure your organization's
success.

Browse CX training

MORE LEARNING RESOURCES

 * Free training—Oracle Commerce
 * Oracle Guided Learning
 * Oracle Commerce learning subscriptions
 * Oracle Commerce certification path


CUSTOMER COMMUNITY

CLOUD CUSTOMER CONNECT

Cloud Customer Connect is Oracle's premier online cloud community. Specifically
designed for peer collaboration, best practice sharing, and to provide needed
tools for members so they can keep pace with product strategy. In addition,
members are able to provide feedback on sales cloud, marketing cloud, and
service cloud solutions—directly to Oracle development.

Join or login

ADDITIONAL INFORMATION:

 * Request an executive briefing
 * Oracle CX LinkedIn community


SUPPORT AND SERVICES

ORACLE CLOUD MARKETPLACE

Power transformation with innovative partner applications and services. Find the
most comprehensive list of sales cloud, service cloud, and marketing cloud
applications in the Oracle Cloud Marketplace.

Browse the marketplace

CONSULTING AND PARTNER SERVICES

 * Oracle Consulting
 * Find a Partner
 * Partner with Oracle CX


BEST PRACTICES

ECOMMERCE BEST PRACTICES

Building a successful ecommerce business that grows your sales footprint and
keeps your customers coming back is challenging. Knowing the best practices will
help you build better buying experiences.

Learn more about ecommerce

ADDITIONAL BEST PRACTICES

 * What is CX?
 * What is CRM?
 * What is CRM ROI?
 * What is subscription management?
 * What is content management and content marketing?
 * What is headless commerce?


GET STARTED

 * Request a demo
 * Take a tour
 * Contact sales

RESOURCES FOR

 * Careers
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 * Researchers
 * Students and Educators

WHY ORACLE

 * Analyst Reports
 * Best cloud-based ERP
 * Cloud Economics
 * Social Impact
 * Culture and Inclusion
 * Security Practices

LEARN

 * What is cloud computing?
 * What is CRM?
 * What is Docker?
 * What is Kubernetes?
 * What is Python?
 * What is SaaS?

NEWS AND EVENTS

 * News
 * Oracle CloudWorld
 * Oracle CloudWorld Tour
 * Oracle Health Summit
 * Oracle DevLive
 * Search all events

CONTACT US

 * NL Sales +31 30 6698202
 * US Sales: +1.800.633.0738
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