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MEET THE NEW VERIZON MOBILE PROTECT.

Device protection is getting even better. Starting April 27, 2023, you can enjoy
unlimited cracked screen repairs at no extra cost,¹ an unlimited number of
claims² and so much more.

Sign in to dashboardStart a claim


NEW BENEFITS. MORE PROTECTION. BETTER VALUE.

Starting April 27, 2023, Verizon Mobile Protect³ customers can get even more
value. From a new damage replacement deductible to an unlimited number of
claims, we’ve added a whole new set of benefits for your devices. Here’s what
you can look forward to:

$0 cracked screen repair deductible¹

$99 damage replacement deductible⁴

Unlimited number of claims²

Data recovery—even for damaged smartphones⁵




HERE ARE ALL THE WAYS YOU’RE STILL COVERED.

Certain features of Verizon Mobile Protect may be changing, but your other
benefits aren’t going anywhere.

 * Same day delivery and setup⁶

 * Fast battery replacements (for select smartphones)⁷

 * 24/7 access to tech support, digital security and privacy tools⁸

and more!


ACCESS YOUR BENEFITS USING THESE APPS—INCLUDED WITH VERIZON MOBILE PROTECT.




NEW FOR LARGER ACCOUNTS


MULTIPLE LINES? HERE’S VERIZON MOBILE PROTECT MULTI-DEVICE.

We’re removing the guesswork from device coverage. Soon, Verizon Mobile Protect
Multi-Device will be available for accounts with up to 20 lines with eligible
devices. And if the number of lines drops below four lines, you won't need to do
anything. Multi-device coverage will automatically adjust based on your account.

Sign in to dashboard




HAVE QUESTIONS?

Check out our Frequently Asked Questions, and if you still need help, call
1-866-844-0438 or take a look at the new (as of April 27, 2023) Terms and
Conditions.


WILL MY MONTHLY CHARGE CHANGE FOR ANY DEVICE PROTECTION OPTIONS AFTER APRIL 27,
2023?


ARE DEDUCTIBLES CHANGING ON APRIL 27, 2023?


WILL I HAVE UNLIMITED CLAIMS?


WHICH LINES ON MY ACCOUNT ARE ELIGIBLE FOR VERIZON MOBILE PROTECT MULTI-DEVICE?


HOW MANY REGISTRATIONS WILL I GET WITH VERIZON MOBILE PROTECT MULTI-DEVICE?


HOW DO I REGISTER A LINE WITH VERIZON MOBILE PROTECT MULTI-DEVICE?


DO CRACKED SCREEN REPAIR AND EXTENDED WARRANTY CLAIMS COUNT TOWARD MY
REGISTRATIONS WITH VERIZON MOBILE PROTECT MULTI-DEVICE?


WHAT WILL HAPPEN IF A VERIZON MOBILE PROTECT MULTI-DEVICE CUSTOMER WITH
4-20-LINE COVERAGE DROPS A LINE(S) ON THEIR ACCOUNT?


CAN CUSTOMERS WITH VERIZON MOBILE PROTECT MULTI-DEVICE ENROLL IN ADDITIONAL
COVERAGE?


WHAT’S INCLUDED IN THE DATA RECOVERY BENEFIT?


WHERE SHOULD I GO TO USE MY DATA RECOVERY BENEFIT?


WILL MY MONTHLY CHARGE CHANGE FOR ANY DEVICE PROTECTION OPTIONS AFTER APRIL 27,
2023?


WILL I HAVE UNLIMITED CLAIMS?


HOW MANY REGISTRATIONS WILL I GET WITH VERIZON MOBILE PROTECT MULTI-DEVICE?


DO CRACKED SCREEN REPAIR AND EXTENDED WARRANTY CLAIMS COUNT TOWARD MY
REGISTRATIONS WITH VERIZON MOBILE PROTECT MULTI-DEVICE?


CAN CUSTOMERS WITH VERIZON MOBILE PROTECT MULTI-DEVICE ENROLL IN ADDITIONAL
COVERAGE?


WHERE SHOULD I GO TO USE MY DATA RECOVERY BENEFIT?


ARE DEDUCTIBLES CHANGING ON APRIL 27, 2023?


WHICH LINES ON MY ACCOUNT ARE ELIGIBLE FOR VERIZON MOBILE PROTECT MULTI-DEVICE?


HOW DO I REGISTER A LINE WITH VERIZON MOBILE PROTECT MULTI-DEVICE?


WHAT WILL HAPPEN IF A VERIZON MOBILE PROTECT MULTI-DEVICE CUSTOMER WITH
4-20-LINE COVERAGE DROPS A LINE(S) ON THEIR ACCOUNT?


WHAT’S INCLUDED IN THE DATA RECOVERY BENEFIT?

1. Select smartphones that only have a cracked front screen are eligible for
cracked screen repair (smartphones with damage to the back glass or other
damaged components beyond front glass are not eligible for cracked screen
repair). Subject to parts availability, in select locations, which are subject
to change at any time. Repairs are performed by an Asurion-certified technician
and come with a 12-month limited warranty. Eligibility for cracked screen repair
will be determined at time of claim approval. Visit phoneclaim.com/verizon to
check current device eligibility. This benefit is provided by Wireless Phone
Protection.


2. For Verizon Mobile Protect Multi-Device (VMP MD) accounts, claims are
unlimited per registered line. This benefit is provided by Wireless Phone
Protection.


3. Verizon Mobile Protect consists of: Wireless Phone Protection, Verizon
Extended Warranty and Mobile Secure (each available separately). Lost, stolen or
damaged device replacements are provided by Wireless Phone Protection, which is
insurance coverage underwritten in Georgia by LM General Insurance Company
(Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana
by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty
Mutual Mid-Atlantic Insurance Company (Boston, MA) and in all other states,
Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company
affiliates; in Florida, Wireless Phone Protection includes coverage for
post-warranty malfunctions (device replacement deductible and claim limit
apply). Asurion Insurance Services, Inc. (in California, Agent License #OB35141;
in Iowa, Agent license #1001000131), is the Agent and provides the claims
servicing under this program. Except in Florida, repairs and replacements for
post-warranty malfunctions are provided through the Verizon Extended Warranty
program; the obligor of the Extended Warranty program is Verizon Wireless
Services, LLC.


4. The $99 damage deductible will apply for all damage that is ineligible for
cracked screen repair. The $99 damage deductible will not apply if your loss and
theft deductible is under $99. In such cases, the damage deductible will be the
same as your loss and theft deductible. This benefit is provided by Wireless
Phone Protection.


5. Data recovery services provide assistance with backing up data to your
preferred cloud service at select uBreakiFix® by Asurion or Asurion Tech Repair
& Solutionsᵀᴹ locations, subject to change. Services are available for select
eligible devices, provided such device is functional and include, but are not
limited to, downloading data from a storage backup. For select smartphones, data
recovery services may include temporary repair of damaged smartphones in order
to access limited data backup. These services do not include repair or
replacement of such smartphone, and customer’s smartphone may be returned in a
different manner if necessary to access data for transfer. Ability to access and
transfer data is not guaranteed and dependent on certain criteria, including the
ability to connect to a network, access to cloud or data storage, and condition
of device. This benefit is provided by Mobile Secure.


6. All Same Day Delivery and Setup services (a benefit of Mobile Secure) are
subject to the following: available in select locations, which are subject to
change at any time, contingent on certain criteria, including customer location,
technician availability, and inventory availability. Same Day Delivery and Setup
for new devices is only available for devices purchased on verizon.com, if
presented as an option at the time of device purchase. Same Day Delivery and
Setup for insurance replacements is available for select smartphones with
approved claims, with eligibility determined at time of claim approval.
Replacement device could be new or refurbished.


7. Replacement or repair for post-warranty malfunctions is provided under
Verizon Extended Warranty. Repairs are available in select locations, subject to
parts and technician availability. Eligibility for repair will be determined at
the point of Extended Warranty claim. If a repair option is not available for
your model smartphone, you will be offered a replacement device and the Extended
Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not
available in Florida or for Florida customers. In Florida, extended warranty
coverage is provided by the insurance program (device replacement deductible and
claim limit apply).


8. Digital Secure: Only smartphones are eligible for most features. Select
features may be accessed on tablets and computers. A smartphone is required to
download the Digital Secure app. Select features may be accessed on tablets and
computers. OS restrictions apply: Android 4.4+ and iOS 11+. Call Filter:
Compatible smartphone required; features included vary by device. Tablets, smart
watches and basic phones not supported. The following OS requirements apply:
Android 9.4.0+ and iOS 2.1.1+. High-risk spam calls are automatically blocked
and forwarded to voicemail. Download the Call Filter app to manage all settings
and access custom control.


9. Enroll in identity theft monitoring via the Digital Secure app. Verizon does
not monitor all transactions and cannot protect against all identity theft.
Customer should contact the three national credit bureaus to monitor credit
report. Security Advisor does not provide real-time notification of sensitive
data exposure; virus/malware removal; home network hacking mitigation; or data
loss management.

 * Terms of Use
 * Privacy Policy
 * Do Not Sell My Information
 * © Asurion 2023

 * 
 * 





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information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and
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