www.egain.com Open in urlscan Pro
13.82.107.234  Public Scan

Form analysis
2 forms found in the DOM

GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="header-searchform">
  <input type="search" name="s" autocomplete="off" value="" placeholder="Type then hit enter to search...">
</form>

GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="mobile-searchform">
  <input type="search" name="s" autocomplete="off" placeholder="Search">
  <button type="submit" class="searchform-submit">
    <i class="icon icon-magnifier"></i>
  </button>
</form>

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 * Products
   * COLLABORATION
     * eGain Conversation Hub
     * eGain CallTrack
     * eGain Chat
     * eGain Virtual Assistant
     * eGain ClicktoCall
     * eGain Cobrowse
     * eGain Mail
     * eGain Notify
     * eGain Offers
     * eGain Social
   * INSIGHT
     * eGain Analytics Hub
     * eGain IVR Analytics
   * KNOWLEDGE + AI
     * eGain Knowledge Hub
     * eGain Knowledge for Contact Centers
     * eGain Knowledge for Self-Service
     * eGain Virtual Assistant
     * eGain Virtual Assistant for Agents
     * eGain Sales Advisor
   * SERVICES
     * eGain Consulting
     * eGain University
   * MORE
     * eGain Cloud AlwaysOn
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Apple Business Chat
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
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     * Financial Services
     * Government
     * Healthcare
     * Health Insurance
     * P&C Insurance
     * Outsourcers
     * Retail
     * Tech Industry
     * Telecom
     * Travel & Hospitality
     * Utilities
   * ORGANIZATIONS
     * Contact Centers
     * eCommerce
     * eService
     * Helpdesks
     * IT
     * Marketing
   * EDITIONS
     * eGain SmartIVR
     * eGain Telehealth
     * eGain Virtual Financial Coach
 * Resources
   * LIBRARY
     * Articles
     * Blogs
     * Research
     * Videos
     * White Papers
     * Customer Success
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
   * DEVELOPER COMMUNITY
     * eGain Developer Central
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Marketplace
   * TOPICS
     * Chat
     * Cloud Software
     * Customer Service Software
     * Digital Transformation
     * Digital CX
     * Knowledge Management
     * Knowledge Management System
 * Success
   * CUSTOMERS
     * Customer Success
   * AWARDS
     * Analyst Recognition
     * Awards
 * Support
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain Managed Services
 * Partners
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Community
     * Partner Locator
     * Partner Deal Registration Form
     * eGain Marketplace
   * SOLUTIONS
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
 * Company
   * MANAGEMENT
     * Board of Directors
     * Executive Team
   * INVESTOR RELATIONS
     * Investors
     * Annual Reports
   * CAREERS & CONTACT
     * Careers
     * Locations
     * Contact Us
   * RECOGNITION
     * Analyst Recognition
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 * eGain Knowledge Hub receives ServiceNow Built on Now certification

HOME


EGAIN KNOWLEDGE HUB RECEIVES SERVICENOW BUILT ON NOW CERTIFICATION


TOP-RATED KNOWLEDGE MANAGEMENT SOLUTION INTEGRATES WITH SERVICENOW TO ENABLE
PROACTIVE, GUIDED EXPERIENCES

Sunnyvale, CA (February 03, 2022): eGain Corporation (NASDAQ: EGAN), a leading
cloud platform provider for customer engagement automation, today announced that
the integration of eGain Knowledge Hub™, its award-winning solution for modern
knowledge management, with ServiceNow has received ServiceNow Built On Now
certification.

The highest technical designation and certification for a ServiceNow Technology
Partners application, a Built on Now application is natively built on the
ServiceNow Platform. These applications are enterprise-built and are designed
and tested for fast, agile, resilient, secure, human, connected digital
transformation.

According to Gartner, a whopping 84% of contact center agents do not find tools
helpful in handling customer issues and only 12% say tools simplify their
day-to-day work.

Available on the ServiceNow Store, eGain Knowledge Hub for ServiceNow™ empowers
agents of all experience levels to solve omnichannel queries with personalized
answers powered by conversational AI guidance served inside the ServiceNow®
Agent Workspace, slashing training needs and ensuring compliance.

The hub federates knowledge from multiple sources and guides agents using AI
reasoning based on the context, agent experience level, and the interaction
channel. Embedded machine learning enables intent inference and rich analytics
provide actionable insights to optimize knowledge adoption, response relevance,
and operational performance.

“Proactive, guided knowledge turns all service agents into super agents. It is
no wonder that Knowledge Management is Gartner’s #1 technology recommendation
for customer service leaders in 2022,” said Ashu Roy, eGain CEO. “We are excited
about offering our top-rated knowledge solution in the ServiceNow ecosystem.”


MORE INFORMATION

 * eGain Knowledge Hub listing in the ServiceNow Store: https://bit.ly/3fIlSgt
 * eGain Knowledge Hub for ServiceNow:
   https://www.egain.com/egain-for-servicenow/
 * eGain Knowledge Hub:
   https://www.egain.com/products/knowledge-management-software/
 * eGain Suite: https://www.egain.com/products
 * eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/


ABOUT EGAIN

Our knowledge-powered customer engagement software automates digital-first,
omnichannel experiences for global brands. Infused with AI and analytics,
eGain’s top-rated cloud platform enables effortless customer journeys with
virtual assistance, customer self-service, and modern agent tools. To learn
more, visit www.eGain.com.

# # #

eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Corp. in the United States and/or
other countries. All other company names and products mentioned in this release
may be trademarks or registered trademarks of the respective companies.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks
are trademarks and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries.

# # #


EGAIN MEDIA CONTACT

Michael Messner
Email: press@egain.com
Phone: 408-636-4514




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