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 1. Home
 2. Privacy Policy


PRIVACY POLICY

PRIVACY POLICY




ASCOTT PERSONAL DATA PROTECTION POLICY

Personal Data Protection is important to us

Protection of your Personal Data is important to us. This Ascott Personal Data
Protection Policy (“Policy”) outlines how we manage the Personal Data we hold.
The Policy applies to all departments and business units across the Ascott Group
(Data controller). The Ascott Limited (Reg. No.197900881N), and/or its related
corporations and affiliates (referred to hereunder as “Ascott”, the “Ascott
Group”, “we”, “us” or “our”) collectively or singularly as the context requires,
recognise the importance of protecting Personal Data.

We respect the confidentiality of Personal Data and privacy of individuals and
are committed to complying with the Singapore Personal Data Protection Act (Act
26 of 2012) (“PDPA”) and other applicable data protection laws, including the
European Union (“EU”) General Data Protection Regulation (“GDPR”) Law on
Information Technology and Freedom (France) (accessible at http://www.cnil.fr),
Australia Privacy Act 1988 (Cth), Cybersecurity law of China,  California
Consumer Privacy Act of 2018 (“CCPA”), Electronic Information and Transactions
Indonesia and Malaysia Personal Data Protection Act (PDPA) of 2010) where
applicable. Please read this Policy so that you know and understand the purposes
for which we collect, use and disclose your Personal Data.

We adopt a pragmatic“Data-light, Data-tight”approach in our business conduct.

“Data-light” means that we collect Personal Data only for what is required in
business or in activities conducted by our organisation and will properly
destroy the Personal Data once there is no business or legal purpose. We do not
collect Personal Data randomly or indiscriminately without purpose.

“Data-tight” means that we do not disclose your Personal Data unless prior
consent has been obtained and we have administrative, physical and Information
Technology (IT) security measures to protect your Personal Data.

This Policy supplements but does not supersede nor replace any other consents
you may have previously provided to us in respect of your Personal Data, and
your consents herein are additional to any rights which any member of the Ascott
Group may have at law to collect, use or disclose your Personal Data. This
Policy does not affect any rights which we may have at law in connection with
the collection, use or disclosure of your Personal Data.

For the avoidance of doubt, to the maximum extent permitted under applicable
law, nothing in this Policy establishes any joint and several liability on the
part of the Ascott Group members.

 

1.    Your Personal Data 

1.1.    “Personal Data” refers to any data or information about you from which
you can be identified either (a) from that data alone; or (b) from that data
combined with other information. Examples of such Personal Data which you may
provide us include (depending on the nature of your interaction with us):

a)    your name, NRIC number, passport number or other identification number,
telephone number(s), mailing address, email address and any other information
relating to you which you have provided us in any form you may have submitted to
us, or in other forms of interaction with you;
b)    information about your use of our websites and services, including
cookies, IP addresses, subscription account details and membership details; and
c)    your payment related information, such as your bank account or credit card
information, and your credit history.

In addition, if you make a reservation to be a resident at one of our serviced
apartments or hotels, you may also be asked to provide further information
including photo identification about yourself and your family members, such as
the dates of your arrival and departure. In order to provide you with better
service, we may also collect your preferences, e.g. smoking or non-smoking room,
the preferred location of your apartment (low floor, high floor, etc.), type of
bed, preferred newspaper etc. All those additional information will be collected
in compliance with local laws and regulations.

1.2.    In addition, if your Personal Data has been collected, used or disclosed
by us in a particular jurisdiction which has specific requirements or exceptions
to the definition of Personal Data, including sensitive Personal Data, we will
comply with those requirements under the applicable data protection regulations
in that jurisdiction.


 

2.    Collection of Personal Data

2.1.    We collect your Personal Data in the following ways:

a)    when you make a reservation (for example through our global reservation
team over the phone or online);
b)    when you submit forms, information or feedback relating to any of our
products or services (including by use of our interactive IT touch screens such
as iPads/Tablets), or submit any online queries;
c)    when you register for or use any of our services on websites or apps owned
or operated by us or when you register as a member of websites owned and/or
operated by us;
d)    when you interact with our customer service officers or any of our staff,
for example, via face-to-face meetings, telephone calls, letters, online forms
(such as any “Contact Us” forms on our websites), reservation chat, social media
platforms and emails;
e)    when you use or purchase our services or products;
f)    when you establish any online accounts with us (such as Ascott Star Reward
accounts);
g)    when you request that we contact you;
h)    when you respond to our request for additional Personal Data;
i)    when you ask to be included in an email or other mailing list;
j)    when you respond to our promotions and other initiatives;
k)    when you respond to our market surveys;
l)    when we receive references from business partners, online travel agents
and third parties, for example, where you have been referred by them;
m)    when you submit your Personal Data to us for any other reason; and
n)    when you browse our website after giving your consent for cookies to run.
Please refer to paragraph 8 (Cookie Policy) for more information.

We may supervise or record phone calls and customer-facing interactions for
quality assurance, employee training and performance evaluation, identity
verification purposes, feedback, respond to your queries and requests and
resolve complaints and other related purposes. Such monitoring or recording will
be in accordance with applicable law, including obtaining explicit consent where
required.

2.2.    If you provide Personal Data of a third party (e.g. information of your
dependent, spouse, children and/or parents) to us, you represent and warrant
that the collection, use and disclosure of that Personal Data to us, as well as
the further processing of that Personal Data by us for the purposes set out
below, is lawful.

2.3.    We disclose Personal Data and other data to any legal entity which
operates an Ascott Group’s Franchised Property (the “Franchisee”). The
Franchisee may use these data for the sole purpose of operating the franchised
property (“Franchised Property”) and therefore qualifies as an independent Data
Controller, as defined in article 4 of the GDPR, for the following duties:

a)    managing and coordinating the stay at the Franchised Property that the
Franchisee operates; and
b)    compliance with legal and contractual obligations, including where
applicable maintaining guest registration books and transactional records.

2.4.   Each Franchised Property will have its own Data Protection Officer (DPO)
who will be an employee or representative of the Franchisee at the property
level.  

2.5.   In respect of our activities in the EU, CapitaLand Investment (the parent
entity of The Ascott Limited), The Ascott Limited, Citadines SA (a wholly owned
subsidiary of The Ascott Limited) and Quest Apartment Hotels (a subsidiary of
The Ascott Limited) are the ultimate primary data controllers for processing of
the Personal Data, and the respective contact details are as follows:  

CapitaLand Investment (Registration Number 198900036N)
Registered Address: 168 Robinson Road #30-01 Capital Tower Singapore 068912
Contact Email Address: data.protection@the-ascott.com
Contact Phone Number: +33141057879

CapitaLand International 
Registered Address: 168 Robinson Road #30-01 Capital Tower Singapore 068912
Contact Email Address: data.protection@the-ascott.com
Contact Phone Number: +33141057879

The Ascott Limited
Registered Address: 168 Robinson Road #30-01 Capital Tower Singapore 068912
Contact Email Address: data.protection@the-ascott.com
Contact Phone Number: +33141057879

Citadines SA
Registered Address: 120 rue jean jaurès F-92532 Levallois-Perret CEDEX France
Contact Email Address: data.protection@the-ascott.com
Contact Phone Number: +33141057879

Quest Apartment Hotels (Quest Serviced Apartments Pty Ltd (ACN 119 523 483))
Contact Address: Level 21, 390 St Kilda Road, Melbourne, Victoria, 3004,
Australia
Contact Email Address: privacy@questapartments.com.au
Contact Phone Number: +61 3 8699 1500


CapitaLand Investment and its related corporations and affiliates are referred
to hereunder as the “CapitaLand Group”.




3.    Use and Disclosure of Personal Data

3.1.    Our business is to understand and meet your needs and provide you with
the products and services that you require. To do this effectively, we need to
collect a range of Personal Data about you as described in paragraph 1 above.

3.2.    We will, subject to applicable law, process your Personal Data for the
following purposes:

Data subject Purpose Legal basis Everyone provide you with the products or
services you have requested; Contract help us review, develop, improve, manage
the delivery of and – to the extent this requires the use of Personal Data –
enhance our products and services, including analysing future customer needs,
conducting market research, customer satisfaction surveys and data analytics for
example to enable us to understand and determine customer location, preferences
and demographics (which does not involve automated profiling or result in
automated decision-making activity which is regulated under the GDPR);

Legitimate interest (enhancing the Ascott Group’s products or services) or
consent (Germany) communicate with you and respond to your queries, requests and
complaints; Contract provide ongoing information about our products and services
which may be of interest to you; Consent handle disputes and conduct and
facilitate investigations and proceedings; Legitimate interest (to defend the
Ascott Group’s rights) protect and enforce our contractual and legal rights and
obligations (including repayment obligations) and for credit and internal risk
management; Contract prevent, detect and investigate crime, including fraud and
money-laundering, and to analyse and manage other commercial risks; Legal
obligation If you are a Customer and GDPR applies provide services and extend
benefits to you, including promotions, loyalty and reward programmes, send you
industry market updates (e.g. in real estate), newsletters (e.g. on property)
and other information on our products, services, offers or promotions which may
be of interest to you and conduct market research to develop special offers,
promotional and/or marketing programmes; and Consent administer contests,
competitions and conduct lucky draws, including, where necessary, announcing the
results of these contests, competitions and lucky draws and identifying and
contacting the winners. Consent If you are a Customer when you visit our
reservation website to make a reservation at one of our serviced residences or
hotels, we process your Personal Data such as name, email address and credit
card information which are necessary for the performance of the contract between
you and us and to allow us to comply with our legal obligations. If you do not
provide such Personal Data, we may not be in a position to continue to provide
our products or services to you; Contract when you provide Personal Data such as
name and email address through customer feedback or enquiry forms, we process
the Personal Data based on our legitimate interests, or when applicable, your
consent. The legitimate interests would be to manage Ascott Group’s relationship
with you and to facilitate internal business purposes and administrative
purposes of the CapitaLand Group. legitimate interests (managing of your
relationship with the Ascott Group or the CapitaLand Group) or consent (EU) If
you are a Customer with a membership account with us (for example as a member of
Ascott Star Rewards) process your application for the account; Contract maintain
your account with us; Contract verify your personal particulars and process
payment requests in relation to provision of the services which you may be
entitled to or which you may have requested for; Contract provide you with the
goods and services which you have signed up for; Contract communicate with you
of changes and development to our policies, terms and conditions and other
administrative information, including for the purposes of servicing you in
relation to products and services offered to you; Contract resolve complaints
and handle requests and enquiries; Legitimate interest (to defend the Ascott
Group’s rights) conduct market research for statistical, and statistical
analysis for the improvement of services provided to you; Legitimate interest
(enhancing the Ascott Group’s products or services) or consent (Germany) provide
membership services to you Contract If you download or use any of our mobile
applications (apps) process your application for subscription services if they
are provided in the apps; Contract maintain your account with us; Contract
verify and process your personal particulars and process payment requests in
relation to provision of goods and services connected to the app; Contract
provide you with the goods and services which you have signed up for; Contract
communicate with you changes and development to our policies, terms and
conditions and other administrative information, including for the purposes of
servicing you in relation to products and services offered to you; Contract
resolve complaints and handling requests and enquiries; Legitimate interest (to
defend the Ascott Group’s rights) conduct market research for statistical,
business analysis, and statistical analysis for the improvement of services
provided to you Legitimate interest (enhancing the Ascott Group’s products or
services) or consent (Germany) If you are a shareholder or Stapled
Securityholder of our shares (including units in Ascott Residence Trust)
administer the relationship, including the verification of your identity and/or
the identity of your proxy (as may be applicable); Contract inform you of our
performance and the products and services that we provide to our customers
through the sending of circulars, reports, newsletters and communications;
Contract communicate with you changes and development to our policies, terms and
conditions and other administrative information; and Contract If you are a
vendor, a prospective vendor or a contractor evaluate your proposal and to
conduct background checks on you; Contract communicate with your deployed staff,
after award of contract, who are in our properties to carry out work or
services, and for any emergency or/and security concerns; and Contract

 

3.3.    Depending on the nature of your relationship with us (for example, if
you are a member of Ascott Star Rewards), we may collect, use and disclose your
Personal Data for additional purposes which you will be notified of or for which
your consent would be sought, where required, in accordance with any applicable
terms and conditions and applicable laws, regulations and guidelines that govern
personal data protection.

3.4.    Where you have provided us with specific consent, we may also use and
disclose your Personal Data for the following purposes:

a)    providing services and extending benefits to you, including promotions,
loyalty and reward programmes, sending you industry market updates (e.g. in real
estate), newsletters (e.g. on property) and other information on our products,
services, offers or promotions which may be of interest to you and conducting
market research to develop special offers, promotional and/or marketing
programmes; and
b)    administering contests, competitions and conducting lucky draws,
including, where necessary, announcing the results of these contests,
competitions and lucky draws and identifying and contacting the winners.

3.5.    When you apply for or hold a co-brand product which is offered jointly
by us and our co-brand partner(s), we may also collect, use and disclose your
Personal Data for the purpose of sharing your Personal Data with the co-brand
partners for offering, marketing and promoting to you any products, services,
offers or events which the co-brand partner thinks may be of interest to you, in
accordance with applicable law, including obtaining consent where required.  We
will only share your Personal Data with the co-brand partners where permitted by
applicable law or if we have collected your consent.

3.6.    The Personal Data collected for the purposes mentioned in paragraphs
3.2, 3.3 and 3.4 of this Policy will be collected, used and disclosed by
relevant members of the Ascott Group and may be shared with relevant members of
the CapitaLand Group where necessary for such purposes. In relation to personal
data protection in Quest Apartment Hotels, please refer to its Privacy Policy at
https://www.questapartments.com.au/privacy. For Quest properties in UK, please
refer to its UK Quest Privacy policy
at https://www.questapartments.co.uk/privacy.

For avoidance of doubt, Personal Data collected by third party brand operators
of our properties is not covered by this Policy. Third party brand operators
refer to operators who are not members of the Ascott Group. These third party
brand operators operate their business on these properties independently of the
Ascott Group and the Personal Data of individuals such as guests and vendors are
collected by the third party brand operators for themselves. The Ascott Group
does not have access to such Personal Data. Individuals should check directly
with the third party brand operators on their data rights.

3.7.    Your Personal Data will be protected and kept confidential, but subject
to the provisions of any applicable law, your Personal Data may, depending on
the products or services concerned, be disclosed to third parties set out below.
Such disclosure may be subject to additional legal requirements under applicable
law, depending on the nature of such transfer to third parties. Your Personal
Data will, in each case, only be disclosed to the extent necessary and
proportionate.

The third parties are:  

a)    other divisions or entities within the CapitaLand Group;
b)    our joint venture/ alliance partners;
c)    our agents, contractors, third party service providers and specialist
advisers who have been contracted to provide us with administrative, financial,
research, operational or other services in pursuance of the purposes set out in
this Policy, such as telecommunications, information technology, payment,
processing, market research, storage and archival;  
d)    any third party business partners who offer goods and services or sponsor
contests or other promotional programmes, whether in conjunction with us or not,
and where permitted by applicable laws;
e)    insurers or insurance investigators and credit providers;
f)    the Credit Bureau, or in the event of default or disputes, any debt
collection agencies or dispute resolution centres;
g)    any business partner, investor, assignee or transferee (actual or
prospective) to facilitate business asset transactions (which may extend to any
merger, acquisition or asset sale) involving the CapitaLand Group;
h)    our professional advisors such as our auditors and lawyers;
i)    relevant government regulators or authority or law enforcement agency to
comply with any laws or rules and regulations imposed by any governmental
authority;
j)    anyone to whom we transfer or may transfer our rights and obligations,
including, for example, where we obtain the services of a third party
organisation to handle any aspect of the processing of your Personal Data for
the purposes notified to you in accordance with this Policy;
k)    banks, credit card companies and their respective service providers; and
l)    any other party as may be consented to by you, as specified by you or as
may be notified to you by us in subsequent notices.

In the event that your Personal Data is shared with a third party that acts with
a member of the Ascott Group as joint controllers under GDPR, we will, to the
extent required by law, provide you with additional information on the
responsibilities of each joint controller, any particular means by which you can
enforce your rights and the primary contact person for such requests in relation
to your rights.

We do not monetise your personal data.  We are not aware of any monetarisation
of your personal data by third party advertisers or social networking platform
without your consent.  For the purposes of the California Consumer Privacy Act
of 2018, please note therefore that there is no need for you to request to
opt-out of the sale of your personal information to third parties since no-sale
is the default and only position applicable.

3.8.    We require that organisations outside the Ascott Group which handle or
obtain Personal Data as service providers to us acknowledge the confidentiality
of this data, undertake to respect any individual's right to privacy and comply
with the PDPA, GDPR, CCPA and any other applicable data protection laws. As a
requirement under these laws, we may be required to have specific agreements in
place with such third parties to regulate and safeguard your data protection
rights. We also require that these organisations use this information only for
our purposes and follow our directions with respect to this information.



3.9    Conditions on Personal Data applicable to Intermediaries: In particular,
travel agents and other parties who submit Personal Data of other individuals
through our website in connection with reservations or bookings at properties
owned or managed by us ("Intermediaries") agree with and undertake to us that in
doing so they (1) shall comply with all applicable data protection laws to the
extent relevant, (2) shall ensure that such submission and disclosure is
permitted under applicable data protection laws, and further represent and
warrant that the necessary and appropriate consents from the individuals to whom
the Personal Data relates have been obtained (directly or indirectly), in
compliance with applicable data protection laws, so as to enable such Personal
Data to be disclosed to, collected, used and otherwise processed by us (and our
agents and service providers) for purposes of the reservations or bookings and
related purposes (and where Intermediaries have consented on behalf of other
individuals to the receiving of marketing and promotional materials, the
foregoing representation and warranty on consents extends to such additional
purposes), in compliance with applicable data protection laws, (3) shall keep
and maintain complete and proper records of the consents obtained and upon our
request shall provide copies of such consents, and (4) have read, understood and
agreed to this Ascott Personal Data Protection Policy. 

 

4.    Transfer of Personal Data

4.1.    Your Personal Data may be stored in external servers located overseas.
In addition, as described above, in carrying out our business, it may be
necessary to share information about you with and between our related
corporations and third party service providers, some of which may be located in
countries outside your country of residence. Such countries may not afford a
standard of protection similar to those in your country of residence. However,
we will take reasonable steps to ensure that your Personal Data transferred
outside of your country of residence is adequately protected. In addition, we
will ensure that such transfers comply with the requirements of the applicable
data protection laws. If you would like further information relating to transfer
of your Personal Data, please contact the relevant Data Protection Officers at
the contact details provided in paragraph 10.1. below. 

4.2.    In respect of our activities in EU, where your Personal Data is
transferred to locations outside the European Economic Area, we have entered
into a special type of contract (called European Commission Standard Contractual
Clauses) with the recipients of your Personal Data to ensure that they will
provide adequate levels of protection for your Personal Data. Moreover, a Data
Protection Agreement have been signed between all our entities to ensure
compliance with data protection laws and regulations.  If you wish, you may
request for more information about the transfers of your Personal Data and/or a
copy of the European Commission Standard Contractual Clauses by contacting the
relevant Data Protection Officer at the contact details provided in paragraph
10.1. below.

 

5.    Retention of Personal Data

We may retain your Personal Data for as long as it is necessary for the purposes
it has been collected, in accordance with local laws and regulations. You may
request for more information about the data retention of your Personal Data by
contacting the relevant Data Protection Officer at the contact details provided
in paragraph 10 below. Where we no longer require your Personal Data for those
purposes, we will delete and therefore cease to retain such Personal Data in
accordance with our internal retention policy.

 

6.    Your Rights

6.1.    You have the following rights, under applicable data protection laws
(except where the exercise of these are restricted under applicable laws – for
example, due to judicial proceedings or the carrying out of investigations),
which can be exercised by contacting the relevant Data Protection Officer at the
contact details provided in paragraph 10.1. below:

a)    you have the right to obtain from us confirmation as to whether or not
your Personal Data is being processed, request a copy of your information and
certain information regarding the processing of your Personal Data as stipulated
under applicable data protection laws;
b)    you are entitled to rectification of your Personal Data. We endeavour to
ensure that all Personal Data we have about you is accurate and up-to-date. We
understand that this information changes frequently with changes of address and
other personal circumstances. We encourage you to contact us as soon as possible
to enable us to update any Personal Data we have about you. Incomplete or
outdated Personal Data may result in our inability to provide you with products
and services you have requested;
c)    where the processing of your Personal Data is based on consent or on a
contract and is carried out by automated means, you have the right to receive
your Personal Data you have provided us in a structured, commonly used and
machine-readable format or to demand transmission to another controller;
d)    in certain circumstances, you have the right to request to have your
Personal Data deleted or the processing of which restricted;
e)    where we use your data for direct marketing purposes, you can always
object using the unsubscribe link in such communications or by contacting us at
the details provided in paragraph 10.1. below;
f)    to prevent any processing of Personal Data that is causing or is likely to
cause unwarranted and substantial damage or distress to you or another
individual;
g)    to be informed about any use of your Personal Data to make automated
decisions about you where such decisions produce legal effects or have similarly
significant effects on you, and to obtain meaningful information about the logic
involved, as well as the significance and the envisaged consequences of this
processing; and
h)    to lodge a complaint about the way in which your Personal Data is being
used to a supervisory authority. If you are located in the European Union, as a
rule, you can contact the supervisory authority for your habitual residence or
place of work or our registered offices.

6.2.    Where we rely on your consent to use your Personal Data, you have the
right to withdraw that consent at any time. This withdrawal will however not
affect the lawfulness of processing based on your consent before your
withdrawal.
If you withdraw your consent to any or all purposes and depending on the nature
of your request, we may not be in a position to continue to provide our products
or services to you. Please note, however, that if you have provided us consent
in respect of the use of your Singapore telephone number(s) for receiving
marketing or promotional information, any such consent provided will not be
affected by your withdrawal of your other consent in accordance with the terms
set out in this Policy.  If you do not wish for your Singapore telephone
number(s) to be used for receiving marketing or promotional information, please
contact the relevant Data Protection Officer and specify that you wish to
withdraw your consent for such purpose.

6.3.    Where we process your Personal Data based on the legitimate interests
explained in paragraph 3 above, you can object to this processing in certain
circumstances. In such cases, we will cease processing your information unless
we have compelling legitimate grounds to continue processing or where it is
necessary for legal reasons.

6.4.    Where mandated under the applicable data protection laws, your exercise
of the rights described or referred to above shall be free of charge. In all
other situations, we may charge a fee to cover the cost of verifying the request
and locating, retrieving and copying any material requested.

6.5.    If you want to exercise any of your rights or if you wish to raise a
complaint on how Ascott Group has handled your Personal Data, you may contact
the relevant Data Protection Officer at the contact details provided in
paragraph 10.1. below.

 

7.    Management and Security

7.1.    We have appointed Data Protection Officers (as detailed in section 10)
to oversee our management of your Personal Data in accordance with this Policy
and the applicable data protections laws. We train our employees who handle your
Personal Data to respect the confidentiality of your Personal Data, and we
regard breaches of all applicable data protection laws very seriously.

7.2.    As part of our data protection measures against fraudulent activities,
please be aware of the following:

a)    our staff will not be requesting for your confidential or sensitive
personal information (including passwords and credit card details) over the
phone; or email
b)    if you receive any call or message, please check the display name, company
name and email address or telephone number; and
c)    please call or email the property you stay with us immediately if you wish
to verify the authenticity of the request. Alternatively, you can contact the
Data Protection Officers (as detailed in section 10).

 

8.    Cookie Policy

8.1.    We use cookies when you use our websites. For our Purpose, Ascott’s
brand websites have made use of a Cookie Consent Management (CCM) platform to
help our online users know which cookies are used on our websites and why they
are used. We use two types of cookies, Essential Cookies and Non-Essential
Cookies.  Please see our Cookie Policy for more details.

8.2.    Our website may contain links to other websites operated by third
parties, such as our business partners. We are not responsible for the privacy
practices of websites operated by third parties that are linked to our website.
We have explained third-party cookies and third-party social media cookies under
Cookie Provenance in the Cookie Policy.  We encourage you to learn about the
privacy policies of such third parties. Once you have left our website, you
should check the applicable privacy policy of such third parties at their
respective websites to determine how they will handle any information they
collect from you.

 

9.    Telemarketing Policy 

9.1.     This section outlines our telemarketing policy which relates only to
individual users of Singapore telephone numbers and was developed to comply with
the Do Not Call (“DNC”) provisions under the PDPA. Our telemarketing policy
applies to the Ascott Group unless we have notified you otherwise in writing.

9.2.    We aim to comply with the DNC provisions and your choices to receive
promotional and marketing messages:

a)    if you have registered your Singapore telephone number with the relevant
Singapore DNC registers, we will not send you promotional and marketing messages
via SMS, fax, calls and other means (as applicable) to your telephone number;
b)    however, if you have previously consented to our sending you such messages
to your Singapore telephone number(s), we will continue to do so until you
withdraw such consent, regardless of your DNC nominations; and
c)    if you currently have an existing, ongoing relationship with us, depending
on the nature of that relationship, we may continue to send you promotional or
marketing messages via SMS, fax or instant messaging channels about products and
services which are related to that ongoing relationship notwithstanding your
registration with the DNC Registry, unless you opt-out of receiving such
messages.

 

10.     How to contact us

10.1.      If you have any questions about this Policy or any queries relating
to your Personal Data, or you would like to obtain access and/or make
corrections to your Personal Data records, please contact the relevant Data
Protection Officers:
 
All countries (except EU, UK and Georgia)
 
Name: Dr Freddie Tan, Group Data Protection Officer, CapitaLand Investment
Email: ascottdpo@the-ascott.com
Number: +65 6713 2705

EU, UK and Georgia
 
For individuals residing in the EU (except Germany), UK and Georgia, please
contact the Data Protection Officer below:
 
Name: Stephane Mayere  (Representing the CapitaLand Group – CapitaLand
Investment, CapitaLand International, The Ascott Limited, Citadines SA and Quest
Apartment Hotels)
Email: data.protection@the-ascott.com
Number: +33 1 4105 7879

For residents residing in Germany, please contact the Data Protection Officer
below:

Name: Daniela Hartjes
Email: data.protection@the-ascott.com
Number: +33 1 4105 7881

For residents residing in USA, please contact the Data Protection Officer below:

Name: Lily Sanders

Email: lily.sanders@the-ascott.com 

Number: +1 646 854 3712

For individuals residing in Quest Apartment Hotels, please contact the Data
Protection Officer below: 

Name: Dennis Tuan-Mu

Email: dtuan-mu@questapartments.com.au

Number: +61 3 8699 1500  

 

11.    Governing Law

11.1.     This Policy and your use of this website shall be governed in all
respects by the laws of Singapore. For the avoidance of doubt, where applicable,
the processing of your Personal Data is also subject to other data protection
laws.

 

12.    Review of this Policy

12.1.     This Policy will be reviewed from time to time by us. We may also
update this Policy to take account of new laws and technology, changes to our
operations and practices and the changing business environment. If you are
unsure whether you are reading the most current version, please contact us.

12.2.     In the event of any inconsistencies between the English version and
other translations of this Policy, the English version shall prevail.




Version Published on 3 October 2022


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