www.medallia.com Open in urlscan Pro
2a05:d014:275:cb00:ce75:162:d945:5f34 Public Scan

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URL:
https://www.medallia.com/platform/
Submission: On January 24 via api (January 24th 2023, 8:03:19 pm UTC) from US — Scanned from DE

Form analysis
4 forms found in the DOM

<form __bizdiag="0" __biza="W___"><input id="search-input" class="st-default-search-input" autocomplete="off" autocorrect="off" autocapitalize="off"></form>

<form id="mktoForm_1018" class="c-medallia-form__form c-medallia-form__form--main-bottom mktoForm mktoHasWidth mktoLayoutAbove" __bizdiag="196351624" __biza="W___" data-di-form-track="" data-di-form-id="Schedule a Consultation"
  novalidate="novalidate" data-styles-ready="true">
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      border: 1px solid #999;
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      background-image: linear-gradient(to bottom, #dfdfdf, #f5f5f5);
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  <div class="mktoFormRow medallia-form__row medallia-form__firstname medallia-form__text FirstName">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="FirstName" id="LblFirstName" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>First Name:
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        <div class="mktoGutter mktoHasWidth"></div><input id="FirstName" name="FirstName" maxlength="100" aria-labelledby="LblFirstName InstructFirstName" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="First Name"><span id="InstructFirstName" tabindex="-1" class="mktoInstruction"></span>
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      <div class="mktoClear"></div>
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    <div class="mktoClear"></div>
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  <div class="mktoFormRow medallia-form__row medallia-form__lastname medallia-form__text LastName">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="LastName" id="LblLastName" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Last Name:
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        <div class="mktoGutter mktoHasWidth"></div><input id="LastName" name="LastName" maxlength="100" aria-labelledby="LblLastName InstructLastName" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="Last Name"><span id="InstructLastName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
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      <div class="mktoClear"></div>
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  <div class="mktoFormRow medallia-form__row medallia-form__email medallia-form__text Email">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Email" id="LblEmail" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Business Email Address:
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        <div class="mktoGutter mktoHasWidth"></div><input id="Email" name="Email" maxlength="100" aria-labelledby="LblEmail InstructEmail" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="Business Email Address"><span id="InstructEmail" tabindex="-1" class="mktoInstruction"></span>
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      <div class="mktoClear"></div>
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    <div class="mktoClear"></div>
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  <div class="mktoFormRow medallia-form__row medallia-form__phone medallia-form__tel Phone">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Phone" id="LblPhone" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Phone Number:
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        <div class="mktoGutter mktoHasWidth"></div><input id="Phone" name="Phone" maxlength="255" aria-labelledby="LblPhone InstructPhone" type="tel" class="mktoField mktoTelField mktoHasWidth mktoRequired" aria-required="true"
          placeholder="Phone Number"><span id="InstructPhone" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
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      <div class="mktoClear"></div>
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    <div class="mktoClear"></div>
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  <div class="mktoFormRow medallia-form__row medallia-form__title medallia-form__text Title">
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      <div class="mktoFieldWrap mktoRequiredField"><label for="Title" id="LblTitle" class="mktoLabel mktoHasWidth" style="display: none;">
          <div class="mktoAsterix">*</div>Title:
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        <div class="mktoClear"></div>
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      <div class="mktoClear"></div>
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    <div class="mktoClear"></div>
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  <div class="mktoFormRow medallia-form__row medallia-form__job_role__c medallia-form__select Job_Role__c">
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      <div class="mktoFieldWrap mktoRequiredField"><label for="Job_Role__c" id="LblJob_Role__c" class="mktoLabel mktoHasWidth" style="display: none;">
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        <div class="mktoGutter mktoHasWidth"></div><select id="Job_Role__c" name="Job_Role__c" aria-labelledby="LblJob_Role__c InstructJob_Role__c" class="mktoField mktoHasWidth mktoRequired .mktoField--placehold-color" aria-required="true">
          <option value="">Job Role</option>
          <option value="Account Management">Account Management</option>
          <option value="Customer Experience">Customer Experience</option>
          <option value="Customer Success">Customer Success</option>
          <option value="Contact Center">Contact Center</option>
          <option value="Digital &amp; eCommerce">Digital &amp; eCommerce</option>
          <option value="Finance">Finance</option>
          <option value="Government">Government</option>
          <option value="Marketing &amp; Operations">Marketing &amp; Operations</option>
          <option value="People &amp; Culture">People &amp; Culture</option>
          <option value="Research &amp; Insights">Research &amp; Insights</option>
          <option value="Retail/Front-Line Operations">Retail/Front-Line Operations</option>
          <option value="UX &amp; Product">UX &amp; Product</option>
          <option value="Other">Other</option>
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        <div class="mktoClear"></div>
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      <div class="mktoClear"></div>
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    <div class="mktoClear"></div>
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  <div class="mktoFormRow medallia-form__row medallia-form__company medallia-form__text Company">
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      <div class="mktoFieldWrap mktoRequiredField"><label for="Company" id="LblCompany" class="mktoLabel mktoHasWidth" style="display: none;">
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  <div class="mktoFormRow medallia-form__row medallia-form__country medallia-form__select Country">
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      <div class="mktoFieldWrap mktoRequiredField"><label for="Country" id="LblCountry" class="mktoLabel mktoHasWidth" style="display: none;">
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          <option value="United States">United States</option>
          <option value="Afghanistan">Afghanistan</option>
          <option value="Albania">Albania</option>
          <option value="Algeria">Algeria</option>
          <option value="Andorra">Andorra</option>
          <option value="Angola">Angola</option>
          <option value="Antigua &amp; Barbuda">Antigua &amp; Barbuda</option>
          <option value="Argentina">Argentina</option>
          <option value="Armenia">Armenia</option>
          <option value="Australia">Australia</option>
          <option value="Austria">Austria</option>
          <option value="Azerbaijan">Azerbaijan</option>
          <option value="Bahamas">Bahamas</option>
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          <option value="Barbados">Barbados</option>
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          <option value="Belize">Belize</option>
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          <option value="Botswana">Botswana</option>
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          <option value="Brunei">Brunei</option>
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          <option value="Burkina Faso">Burkina Faso</option>
          <option value="Burundi">Burundi</option>
          <option value="Cambodia">Cambodia</option>
          <option value="Cameroon">Cameroon</option>
          <option value="Canada">Canada</option>
          <option value="Cape Verde">Cape Verde</option>
          <option value="Central African Republic">Central African Republic</option>
          <option value="Chad">Chad</option>
          <option value="Chile">Chile</option>
          <option value="China">China</option>
          <option value="Colombia">Colombia</option>
          <option value="Comoros">Comoros</option>
          <option value="Congo Democratic Republic">Congo Democratic Republic</option>
          <option value="Congo">Congo</option>
          <option value="Costa Rica">Costa Rica</option>
          <option value="Cote d'Ivoire">Cote d'Ivoire</option>
          <option value="Croatia">Croatia</option>
          <option value="Cuba">Cuba</option>
          <option value="Cyprus">Cyprus</option>
          <option value="Czech Republic">Czech Republic</option>
          <option value="Denmark">Denmark</option>
          <option value="Djibouti">Djibouti</option>
          <option value="Dominica">Dominica</option>
          <option value="Dominican Republic">Dominican Republic</option>
          <option value="East Timor">East Timor</option>
          <option value="Ecuador">Ecuador</option>
          <option value="Egypt">Egypt</option>
          <option value="El Salvador">El Salvador</option>
          <option value="Equatorial Guinea">Equatorial Guinea</option>
          <option value="Eritrea">Eritrea</option>
          <option value="Estonia">Estonia</option>
          <option value="Ethiopia">Ethiopia</option>
          <option value="Fiji">Fiji</option>
          <option value="Finland">Finland</option>
          <option value="France">France</option>
          <option value="Gabon">Gabon</option>
          <option value="Gambia">Gambia</option>
          <option value="Georgia">Georgia</option>
          <option value="Germany">Germany</option>
          <option value="Ghana">Ghana</option>
          <option value="Gibraltar">Gibraltar</option>
          <option value="Greece">Greece</option>
          <option value="Grenada">Grenada</option>
          <option value="Guatemala">Guatemala</option>
          <option value="Guinea-Bissau">Guinea-Bissau</option>
          <option value="Guinea">Guinea</option>
          <option value="Guyana">Guyana</option>
          <option value="Haiti">Haiti</option>
          <option value="Honduras">Honduras</option>
          <option value="Hong Kong">Hong Kong</option>
          <option value="Hungary">Hungary</option>
          <option value="Iceland">Iceland</option>
          <option value="India">India</option>
          <option value="Indonesia">Indonesia</option>
          <option value="Iran">Iran</option>
          <option value="Iraq">Iraq</option>
          <option value="Ireland">Ireland</option>
          <option value="Isle of Man">Isle of Man</option>
          <option value="Israel">Israel</option>
          <option value="Italy">Italy</option>
          <option value="Jamaica">Jamaica</option>
          <option value="Japan">Japan</option>
          <option value="Jordan">Jordan</option>
          <option value="Kazakhstan">Kazakhstan</option>
          <option value="Kenya">Kenya</option>
          <option value="Kiribati">Kiribati</option>
          <option value="Kosovo">Kosovo</option>
          <option value="Kuwait">Kuwait</option>
          <option value="Kyrgyzstan">Kyrgyzstan</option>
          <option value="Laos">Laos</option>
          <option value="Latvia">Latvia</option>
          <option value="Lebanon">Lebanon</option>
          <option value="Lesotho">Lesotho</option>
          <option value="Liberia">Liberia</option>
          <option value="Libya">Libya</option>
          <option value="Liechtenstein">Liechtenstein</option>
          <option value="Lithuania">Lithuania</option>
          <option value="Luxembourg">Luxembourg</option>
          <option value="Macedonia">Macedonia</option>
          <option value="Madagascar">Madagascar</option>
          <option value="Malawi">Malawi</option>
          <option value="Malaysia">Malaysia</option>
          <option value="Maldives">Maldives</option>
          <option value="Mali">Mali</option>
          <option value="Malta">Malta</option>
          <option value="Marshall Islands">Marshall Islands</option>
          <option value="Mauritania">Mauritania</option>
          <option value="Mauritius">Mauritius</option>
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          <option value="Micronesia">Micronesia</option>
          <option value="Moldova">Moldova</option>
          <option value="Monaco">Monaco</option>
          <option value="Mongolia">Mongolia</option>
          <option value="Montenegro">Montenegro</option>
          <option value="Morocco">Morocco</option>
          <option value="Mozambique">Mozambique</option>
          <option value="Myanmar (Burma)">Myanmar (Burma)</option>
          <option value="Namibia">Namibia</option>
          <option value="Nauru">Nauru</option>
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          <option value="New Zealand">New Zealand</option>
          <option value="Nicaragua">Nicaragua</option>
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          <option value="Panama">Panama</option>
          <option value="Papua New Guinea">Papua New Guinea</option>
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          <option value="Poland">Poland</option>
          <option value="Portugal">Portugal</option>
          <option value="Qatar">Qatar</option>
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          <option value="St. Kitts &amp; Nevis">St. Kitts &amp; Nevis</option>
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    <div class="mktoClear"></div>
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  <div class="mktoFormRow row-hidden medallia-form__row medallia-form__main_product_interest__c medallia-form__select Main_Product_Interest__c">
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          <option value="">Product of Interest</option>
          <option value="Medallia Experience Cloud">Medallia Experience Cloud</option>
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          <option value="Medallia Video">Medallia Video</option>
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            for="mktoCheckbox_45165_0" id="LblmktoCheckbox_45165_0">By checking this box, I agree to receive information and promotional material about Medallia solutions. </label></div><span id="InstructemailOptIn" tabindex="-1"
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  <div class="mktoFormRow medallia-form__row medallia-form__mktocheckbox_45160_0 medallia-form__checkbox termsandConditions">
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   Turn signals into action with the #1 Experience Platform
   
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MEDALLIA EXPERIENCE CLOUD


TURN SIGNALS INTO ACTION WITH THE #1 EXPERIENCE PLATFORM

The leading experience management platform used by companies around the world to
deliver exceptional experiences

Product Tour

MEDALLIA EXPERIENCE CLOUD


TURN SIGNALS INTO ACTION WITH THE #1 EXPERIENCE PLATFORM

The leading experience management platform used by companies around the world to
deliver exceptional experiences

Product Tour



COMPLETE & MODERN LISTENING

Broadest feedback collection in the market powering complete and continuous
insights - all in one place

Learn More


ACTION-ORIENTED ANALYTICS

AI & ML based-approach that prioritizes actions and predicts behavior at massive
scale

Learn More


ACT, LEARN, & TRANSFORM

The right insights to the right place at the right time to drive accountability
and action across your business 

Learn More


ONE EXPERIENCE PLATFORM TO ALIGN YOUR ENTIRE BUSINESS




DRIVE LOYALTY AT EVERY POINT ALONG THE CUSTOMER JOURNEY

Customer Experience Solutions >



DELIVER ENGAGING OMNICHANNEL JOURNEYS AT SCALE 

Digital Solutions >



EMPOWER AGENTS AND REDUCE SUPPORT COSTS 

Contact Center Solutions >



HUMANIZE THE WORKPLACE AND RETAIN HIGHLY ENGAGED EMPLOYEES

Employee Experience Solutions >






MAKE EVERY EXPERIENCE MATTER WITH MEDALLIA

The leading experience management platform helps you focus on outcomes leading
to more revenue, cost savings, and happier employees.

Quickly identified problems and activated fixes to improve the customer
experiences resulting in billions of dollars of transactions per year

Learn More



Customer and employee experience synergy drives highest-ever customer NPS and
$45 billion in total revenue

Learn More



Drove growth and improved the customer experience by taking action on feedback

Learn more



Increased new sales by 50% with a global and holistic Voice of the Client
operational program



Learn More



Quickly identified problems and activated fixes to improve the customer
experiences resulting in billions of dollars of transactions per year

Learn More



Customer and employee experience synergy drives highest-ever customer NPS and
$45 billion in total revenue

Learn More



Drove growth and improved the customer experience by taking action on feedback

Learn more



Increased new sales by 50% with a global and holistic Voice of the Client
operational program



Learn More



Quickly identified problems and activated fixes to improve the customer
experiences resulting in billions of dollars of transactions per year

Learn More



COMPLETE & MODERN LISTENING


HEAR EVERY VOICE ACROSS EVERY MOMENT 




Get 360° visibility into your customers and employees in one platform with our
comprehensive feedback management capabilities that capture every interaction,
from survey feedback to contact center transcripts to online behavior tracking.

Learn more


REAL-TIME, CONTINUOUS FEEDBACK

Gather feedback anytime, anywhere:  email, website, apps, mobile messaging, IoT
connected devices, software applications, calls, chat, social review sites, and
more.

INSIGHTS FROM EVERY DIGITAL INTERACTION

Understand exactly what every customer is experiencing online and uncover hidden
opportunities with digital journey tracking and analytics

A SINGLE AND COMPLETE VIEW 

No more switching between systems. Medallia organizes cross-channel data,
blending digital behavior with direct feedback, social, and operational insights
for a single, complete view.

ACTION-ORIENTED ANALYTICS


AUTOMATICALLY SURFACE MEANINGFUL INSIGHTS 




A broad funnel of feedback demands world-class analytics to understand what
really matters, anticipate who needs attention, and prioritize what you can do
to have the biggest impact on your brand. 

Learn More

GLOBAL MEASUREMENT, INDIVIDUALIZED INSIGHTS

Ensure a holistic aggregate view of what’s happening across every touchpoint
while also giving individuals the pertinent information they need

UNCOVER TRENDS BEFORE THEY’RE TRENDING

Make sense of your high volume and messy data to parse out sentiment, key topics
and themes and monitor the subtle shifts in loyalty and satisfaction. 

IDENTIFY HIGHEST IMPACT MEASURES

Our predictive and prescriptive AI models identify and predict those in need of
attention so you can increase sales and reduce churn.

ACT, LEARN, & TRANSFORM


DRIVE ACCOUNTABILITY AND ACTION ACROSS YOUR BUSINESS




With the highest adoption rates in the industry, our platform is known for being
embedded in organizations.

Dynamic dashboards and a wide range of analytics and insights provide visibility
into customer needs, employee frustrations, and operational improvements.

Learn more


CREATE A CULTURE OF EMPOWERMENT

Comprehensive workflow and escalation capabilities ensure accountability for
customer and employee issues

TAKE ACTION FROM ANYWHERE

Use our modern apps, intuitive web views or access insights in your already
adopted tools like Salesforce, Adobe, and ServiceNow

OPERATIONAL CASE MANAGEMENT

Capture systemic root cause issues across different channels, so you can
identify and prioritize where to focus experience improvements


BUILT FOR CONTROL, DESIGNED FOR AGILITY WITH SELF-SERVICE




Create experience programs that adapt to your evolving business needs with our
self-service capabilities, including survey program creation, change management,
role-based reporting and alerts, data imports, user access controls, release
management controls and more.

Learn More



SINGLE AND COMPLETE VIEW OF YOUR CUSTOMERS




Our Total Experience (TX) Profiles bring together data from every experience to
create a complete timeline of every interaction a customer has with your company
- whether online, by phone, via chat, or in person.



Now your teams can provide personalized service, orchestrate better omni-channel
programs, and create  more relevant campaigns powered by experience-based
segmentation

Learn More


BRING ALL YOUR DATA TOGETHER SEAMLESSLY




We make it easy to bring all your data in or share your data out. Combine
operational data with experience data to construct a full picture of every
customer and employee experience. 



Our proven partnerships with Salesforce, Adobe, and ServiceNow share relevant
data in the systems your teams already use. 

Learn More



START ANYWHERE, GROW EVERYWHERE




Our technology and services scale across your enterprise. Grow from a single
department to a global, organization-wide program with hundreds of thousands of
users.


ENTERPRISE-GRADE SECURITY FOR ALL 

Protect your data at every layer and interaction with enterprise-grade controls
to govern data access and the security of data across the Medallia platform. For
a full list of our security certifications, visit medallia.com/security. 

 * 
 * 
 * 
 * 
 * 


TOP RATED BY ANALYSTS

Report

2021 GARTNER MAGIC QUADRANT

Learn why Medallia received the highest placement for completeness of vision out
of 14 vendors evaluated. 

LEARN MORE

Report

2022 FORRESTER WAVE

Learn why leading analyst firm, Forrester, named Medallia a leader in text
analytics.

LEARN MORE

Report

IDC ROI STUDY

The independent analysis calculates the financial impact related to Medallia
Experience Cloud.

LEARN MORE

View All Resources


WANT TO LEARN MORE?

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BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia
& HerzegovinaBotswanaBrazilBruneiBulgariaBurkina
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RepublicChadChileChinaColombiaComorosCongo Democratic RepublicCongoCosta
RicaCote d'IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican
RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial
GuineaEritreaEstoniaEthiopiaFijiFinlandFranceGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGrenadaGuatemalaGuinea-BissauGuineaGuyanaHaitiHondurasHong
KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of
ManIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall
IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmar
(Burma)NamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorth
KoreaNorwayOmanPakistanPalauPalestinian StatePanamaPapua New
GuineaParaguayPeruPhilippinesPolandPortugalQatarRomaniaRussiaRwandaSamoaSan
MarinoSao Tome & PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra
LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth
SudanSpainSri LankaSt. Kitts & NevisSt. LuciaSt. Vincent & The
GrenadinesSudanSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad
& TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited
KingdomUruguayUzbekistanVanuatuVatican City (Holy
See)VenezuelaVietnamYemenZambiaZimbabwe



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Product of Interest:

Product of InterestMedallia Experience CloudContact Center SuiteCustomer
Experience SuiteDigital Experience SuiteEmployee Experience SuiteMarket Research
SuiteCheckMarketDigital Experience AnalyticsMedallia Agent ConnectMedallia
ConciergeMedallia Experience OrchestrationMedallia IdeasMedallia
VideoMindfulSense360



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