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CUSTOMER SERVICE


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PRIVACY

How We Collect, Share and Protect Your Information

Effective Date: July 1, 2001
Revised Date: February 1, 2020



This page last updated March 12, 2021.

PLEASE READ OUR NOTICE OF PRIVACY PRACTICES REGARDING MEDICAL INFORMATION

Blue Cross and Blue Shield of Louisiana along with HMO Louisiana, Inc. and
Southern National Life Insurance Company, Inc., know that our customers expect
us to keep their personal and financial information safe and private.

This notice will tell you about how we get, use, protect and share your personal
information. We will share this with you when you become our customer and
purchase certain insurance products. If we update this notice in the future, we
will share the new version with you.

WHAT DO WE COLLECT AND HOW DO WE GET IT?

We collect your name, address, Social Security number, health and financial
information. We get these facts from forms you fill out, phone calls or in
person. We may get information from your claims, payment history and other
records. We may also get information about you from your agent, companies we own
and other companies.

WHAT DO WE SHARE AND WHOM DO WE SHARE IT WITH?

We may share your information with companies we own, your agent, and companies
or financial institutions that we do business with to serve you. Examples
include businesses we have hired to help us with marketing, benefit
administration and claims processing. We may share your information after you
are no longer our customer. We may also share your information as permitted or
required by law.

HOW DO WE KEEP YOUR INFORMATION SAFE?

Our employees who need your information to serve you are the only ones who can
get to it. We keep physical, electronic and procedural safeguards in place that
follow all laws to protect your information.

We share this information with you to meet the Gramm-Leach-Bliley Act. To learn
more about our privacy practices and policies, please read the Notice of Privacy
Practices Regarding Medical Information.

Blue Cross and Blue Shield of Louisiana [BCBSLA] and its subsidiaries are
committed to protecting the information you provide to us over the phone, in
person or through the mail. We also respect the privacy of all individuals who
visit our website. This is how we handle information we learn about you from
your visit to our website:

IF YOU VISIT OUR SITE TO READ OR DOWNLOAD INFORMATION:

BCBSLA routinely gathers data on website usage, such as how many people visit
the site, the sections they visit, what time they visit, how long they stay,
etc. Please know that site visitor data is collected on an aggregate, anonymous
basis. That means no personal information is associated with this data unless
you voluntarily provide it to us.

We collect and store the following information: the name of the domain from
which you access the Internet [for example, yahoo.com if you are connecting from
a Yahoo account]; the browser version from which you access our site; the date
and time you access our site; and the Internet address of the website from which
you linked directly to our site. We use this information to measure the number
of visitors to different sections of our site and to help us make our site more
useful to visitors.

If you access some sections of our website (for example, if you apply for a job)
we use COOKIES. A cookie is a small text file that is stored on a user’s
computer for record-keeping purposes. We use cookies on our sites to identify
and track visitors, their usage of our websites, and their website access
preferences across multiple requests and visits. We link the information we
store in cookies to personally identifiable information you submit while on our
site.

We use both session ID cookies and persistent cookies. A session ID cookie
expires when you close your browser. A persistent cookie remains on your hard
drive for an extended period of time. You can remove persistent cookies by
following directions provided in your Internet browser’s “help” directory. If
you reject cookies, you may still use our site, but the functionality of some
areas of our site will be limited.

We understand the importance of protecting children's privacy, especially in an
Internet environment. It is our policy never to knowingly collect or maintain
information from children by way of the Internet. We also do not collect
information for distribution to third parties via your visit to our website.

IF YOU IDENTIFY YOURSELF BY SENDING AN E-MAIL:

WE CANNOT GUARANTEE THE CONFIDENTIALITY OF PERSONAL INFORMATION TRANSMITTED TO
US BY E-MAIL.

Please use your own best judgment when sending information via the Internet to
an e-mail address. E-mail sent via the Internet may pass through private and
public networks with varying levels of security. Some networks may have taken
steps to maintain the security of e-mail transmissions while others have not,
thereby compromising the privacy and integrity of your e-mail. An e-mail may be
copied, altered or destroyed by anyone who is able to access it.

If you have personal or confidential information to relay to our company, please
call the appropriate customer service phone number that you will find on our
Member Services Contact Us section.

If you send us e-mail to ask a question, we will use the information you provide
to answer your request. If you do provide personal information, such as an
e-mail address, telephone or fax number, or other identifying information, we
will not disclose it to third parties except as provided in our Privacy Notice,
above. We will preserve the content of your e-mail, your e-mail address and our
response so that we can efficiently respond to questions you might have. We also
do this in an effort to meet legal and regulatory requirements.

IF YOU RESPOND TO AN ONLINE SURVEY OR COMPLETE AN ONLINE FORM:

You may have an opportunity to provide information to us through online surveys
and forms. We use this information to better understand health care needs and to
provide quality products, service and other opportunities.

BCBSLA wants your visit to our website to be informative and enjoyable. We plan
to use any information we obtain from you to help us continually improve the
content, functionality and overall usefulness of our website.

UPDATES TO THIS PRIVACY NOTICE:

We recognize and respect your desire for privacy when it comes to your personal
and health care affairs. We protect online information according to established
company security standards and practices, and we continually evaluate new
technologies for safeguarding information.

Evolving technology will continue to provide us with new and better ways to
collect and use information so that we may better serve your health coverage
needs. We may revise or update this BCBSLA Privacy Notice in the future to
reflect these technological advances, and we encourage you to return to this
page from time to time for any updates.

COPYRIGHT 2021, ALL RIGHTS RESERVED.
BLUE CROSS AND BLUE SHIELD OF LOUISIANA,
INCORPORATED AS LOUISIANA HEALTH SERVICE & INDEMNITY COMPANY
AN INDEPENDENT LICENSEE OF THE BLUE CROSS AND BLUE SHIELD ASSOCIATION

LOUISIANA HEALTH INSURANCE

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--------------------------------------------------------------------------------

Blue Cross and Blue Shield of Louisiana is an independent licensee of the Blue
Cross and Blue Shield Association and incorporated as Louisiana Health Service &
Indemnity Company. Copyright © 2022 Blue Cross and Blue Shield of Louisiana.
Blue Cross and Blue Shield of Louisiana is licensed to sell products only in the
state of Louisiana.

External links open in new windows to websites Blue Cross and Blue Shield of
Louisiana does not control.

Blue Cross and Blue Shield of Louisiana and its subsidiaries, HMO Louisiana,
Inc. and Southern National Life Insurance Company, Inc., comply with applicable
federal civil rights laws and do not exclude people or treat them differently on
the basis of race, color, national origin, age, disability or sex. More
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