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Effective URL: https://www.olg.ca/en/privacy-and-cookie-policy.html
Submission: On November 01 via api from CA — Scanned from CA
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OLG PRIVACY AND COOKIE POLICY
CONTENTS
Policy Statement
Statutory Authority
Regarding Children and Minors
What is Personal Information?
Why Does OLG Collect Personal Information?
Does OLG Disclose Personal Information?
How is Personal Information Retained and Secured?
How is the Personal Information of OLG’s Internet Gaming Customers Processed?
Your Rights
Cookies & Website Log Data
Third Party Links
Changes to this Policy
Contacting OLG
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POLICY STATEMENT
The Ontario Lottery and Gaming Corporation (OLG) is committed to protecting the
personal information entrusted to us by our players. We protect your personal
information in accordance with all applicable law, including Ontario’s Freedom
of Information and Protection of Privacy Act (“FIPPA”), Canada’s Anti-Spam
Legislation (“CASL”) and other applicable laws (collectively the “Acts”).
This OLG Privacy and Cookie Policy (hereafter, the “Policy”) is incorporated
into and forms part of the OLG.ca Player Agreement (the “Player Agreement”). Any
conflict of inconsistency between this Policy and the terms of
the Player Agreement shall be resolved in accordance with Section 3 of
the Player Agreement.
This Policy governs the collection, use, disclosure, retention and other
processing of personal information by OLG through our products, services, and
offerings through OLG’s websites and online applications (“Internet Gaming”). It
explains what type of personal information is collected from our customers, how
it may be used, and how you can ask us questions about our privacy practices.”
STATUTORY AUTHORITY
Any personal information collected by or on behalf of OLG is collected pursuant
to the Ontario Lottery and Gaming Corporation Act, 1999.
REGARDING CHILDREN AND MINORS
Our website, applications and the services offered on our website and
applications are not directed to individuals under the age of 18. We will not
knowingly collect personal information about individuals under the age of 18. We
do not allow individuals under the age of 18 to create accounts, make purchases
or enter contests or promotions.
WHAT IS PERSONAL INFORMATION?
Under FIPPA, “personal information” means recorded information about an
identifiable individual. In general, OLG collects the following types of
personal information, although different types of information may be collected
depending on the purpose of collection or if the collection is required by law:
* Identity information (such as your full name, Driver’s Licence number or
other official ID number, etc.);
* Demographic information (such as your age or gender);
* Contact information (such as your email address or phone number);
* Location information (such as your address or the location of a device you
use to access our website or applications);
* Professional information (such as your occupation or industry of employment);
* Banking or financial information (such as payment or withdrawal account
information); and
* Transaction information (such as play or payment history, customer service
history, or other information related to transactions between you and OLG);
WHY DOES OLG COLLECT PERSONAL INFORMATION?
OLG uses the personal information it collects for a variety of purposes in the
course of carrying out its objects under the Ontario Lottery and Gaming
Corporation Act, 1999. When we collect personal information from patrons, we
provide a ‘“Notice of ’Collection” which explains the specific purposes of
collection for a given program, service, or offering. In general, the most
common purposes for OLG’s collection of personal information can be organized
into three main categories:
A. For program, service, or product administration – in order to provide you
with service you have requested or to administer your participation in a
particular program, we may use personal information. That may include using
personal information for the following purposes:
* Uniquely identifying and authenticating patrons to provide them access to
their account and to be sure prizes, payments, or other features of a service
are properly administered;
* To deliver marketing and promotional material, including offerings (in
accordance with the Acts) tailored to the recipient;
* To administer loyalty or responsible gambling programs;
* To provide customer service, facilitate payments and awarding prizes, and
otherwise respond to patron requests, inquiries, comments, and concerns;
* To customize the presentation of our products, services, webpages, and
applications to individual users; and
* As otherwise described in a Notice of Collection and/or permitted under the
Acts.
B. To analyze and improve upon our products, services, programs, offerings, and
processes – in addition to day to day administration of the services you engage
with, we may also use personal information to assist us in evaluating and
improving our products, services, programs, offerings, and processes. That may
include using personal information for purposes such as:
* To research the operational effectiveness and business viability of current
and prospective products, programs, campaigns, and services;
* To better understand the interests of current and prospective customers;
* To tailor or personalize offers and information (in accordance with the
Acts) to receiving patrons; and
* To engage in responsible gambling research.
C. To help OLG comply with applicable law and to maintain the integrity of
OLG’s operations – in certain circumstances, OLG may be permitted or required
to collect, use or disclose personal information so that it can comply with
applicable law, or to maintain the integrity of its business. That could include
using personal information for purposes such as:
* Ensuring that players are eligible to participate in lottery schemes or to
claim a prize;
* Publicizing the information of lottery prize winners where permitted or
required by law or regulation;
* Maintaining the physical security of OLG premises, such as through use of
video surveillance or by checking patron identification;
* Collecting, organizing, and assessing patron information and transaction data
to meet record keeping, patron monitoring, risk mitigation and reporting
requirements under applicable law, including the Proceeds of Crime (Money
Laundering) and Terrorist Financing Act;
* Administering responsible gambling programs; and
* As otherwise required or permitted under applicable law, regulation or as
detailed in a Notice of Collection.
DOES OLG DISCLOSE PERSONAL INFORMATION?
From time to time, OLG may disclose personal information to service providers or
vendors acting on its behalf to enable them to perform specific types of
processing and other specialized services.
For example, OLG may partner with third parties to offer contest entrants a
prize, and those third parties may require personal information in order to
deliver that prize to the rightful contest winners. Service providers and
vendors may collect, use, and disclose personal information on OLG’s behalf as
described in this policy. Service providers and vendors who process personal
information on behalf of OLG are contractually obliged to protect the privacy of
OLG customers and to only process personal information for the specific
purpose(s) for which OLG provides instruction or permission.
Additionally, OLG may disclose personal information to law enforcement,
regulators, and other third parties where permitted or required by law.
HOW IS PERSONAL INFORMATION RETAINED AND SECURED?
Personal information collected by OLG is retained in accordance with applicable
law and OLG’s records retention policies. After the applicable retention period
for records containing personal information has elapsed, the records are
securely disposed of in accordance with OLG information security
policies. Throughout the retention period, OLG will make reasonable efforts to
ensure personal information in our custody or under our control is kept
accurate, complete, and up to date. Please contact the OLG Support Centre to
advise OLG of any updates or corrections you would like to make regarding your
personal information.
OLG has implemented physical, procedural, and technological security measures to
protect the personal information in its custody and under its control. Access to
personal information at OLG is restricted to individuals who require such access
to perform their duties. Furthermore, OLG imposes information security
requirements on third party vendors and service providers to whom personal
information is disclosed. However, no method of transmission over the Internet,
or method of electronic storage, is 100% secure. OLG therefore does not warrant,
represent, or guarantee the absolute security personal information in our
custody or under our control.
HOW IS THE PERSONAL INFORMATION OF OLG’S INTERNET GAMING CUSTOMERS PROCESSED?
OLG may collect the following types of information through your use of Internet
Gaming:
* Name
* Date of Birth
* Full Home Address
* Email Address and Phone Number
* Transaction and Play History
* Supporting Documents to Verify Identity
* Device Information and connection IP address
* Payment Information
* Withdrawal Account Information
* Language and Marketing Preferences
* Device Location
* Supporting Documents to Confirm Withdrawal Account Ownership
* Responsible Gambling Settings/Limits
* Username and Password
* Security Questions and Answers
* Occupation and Industry
* Customer Service Records
* Player ID (assigned by OLG)
In general, and in addition to other processing as described throughout this
Policy, the processing of personal information for administering Internet Gaming
accounts can be organized into four main phases:
A. Registration & Account Activation – when you choose to register for an
account, OLG will collect certain identity, demographic, employment, and contact
information. This information will be used to administer your account throughout
your use of the Internet Gaming service, to confirm your eligibility for
registration, and for anti-fraud and legal compliance purposes. Additionally,
OLG will seek to confirm that the device you use to register is located in
Ontario, as OLG’s Internet Gaming service is only available to persons residing
in Ontario and who use the service while physically located in Ontario.
Prior to account activation, OLG will seek to verify the identity of a
registering individual. To confirm your identity, OLG shares some of the
information you provide at registration with a third party identity verification
service(s). If your identity cannot be verified with the information you
provided at registration, we may require that you submit additional information
or proof of identity prior to the completion of registration. Access to this
additional information will only be provided to OLG personnel who require such
access to complete the identity verification process. The information will be
retained in a manner consistent with this Policy and OLG’s internal retention
and information security procedures.
B. Use of the Service - after registration and account activation, you will be
able to securely log into OLG’s Internet Gaming service. When you log in, OLG
will seek to confirm that the device you are using is located in Ontario, as
OLG’s Internet Gaming service is only available to persons residing in Ontario
and who use the service while physically located in Ontario. Additionally,
information about your use, such as transaction data, responsible gambling
settings, and play history will be retained and used to provide you access to
your overall account history, for responsible gambling purposes including
monitoring, analyzing and communicating with you about your use of the Internet
Gaming service, and for purposes as otherwise described throughout this Policy.
C. Purchasing and Withdrawals – while logged in to your Internet Gaming account,
you will have the option to purchase certain OLG products and services. Should
you choose to do so, OLG will collect payment card information and payment
through its third party secure payment providers. Transaction information will
be processed to provide you access to a history of your transactions, for
anti-fraud purposes, for compliance with applicable law and regulation, and as
otherwise described throughout this Policy.
Should you choose to withdraw funds from your Internet Gaming account, OLG will
collect bank account information from you to process your withdrawal requests.
This information will be shared with OLG’s partner financial institution to
process your withdrawal request. Where permitted or required for compliance with
applicable law, including the Proceeds of Crime (Money Laundering) and Terrorist
Financing Act, OLG may collect additional information a third party identity
verification service.
In addition, you will be required to upload supporting documentation to confirm
your withdrawal information. Access to uploaded supporting documentation will
only be provided to OLG personnel who require such access to complete the
withdrawal process. The documentation will be retained in a manner consistent
with this Policy and OLG’s internal retention and information security
procedures.
D. Inactivity & Deletion –in certain circumstances as described in the Player
Agreement, your account may be deemed inactive or dormant. In such
circumstances, personal information will be retained in accordance with
applicable law and OLG’s records retention policies. After the applicable
retention period for records containing personal information has elapsed, the
records are securely disposed of in accordance with OLG information security
policies.
In addition to the processing as described above, your personal
information associated with your Internet Gaming account may be processed in
circumstances unique to you. Examples of such processing include:
* Customer Service – additional personal information may be collected and
processed to assist you with your customer service inquiries.
* Prize Winner Publication – should you win a qualifying prize, your personal
information may be published as described in the Player Agreement and where
permitted or required by law.
To provide Internet Gaming products, offerings and services, your personal
information may be disclosed to third party service providers assisting OLG in
the provision and administration of Internet Gaming. Examples of such third
parties include:
* Identity Verification Services – to prevent fraudulent activity and for
compliance with applicable law, OLG shares your name, date of birth, and
address with a third party identity verification service at registration or
in the course of administering active Internet Gaming accounts;
* Content Providers – to provide casino games and sports wagering, OLG shares
your language preferences and a unique alphanumeric identifier assigned by
OLG to your Internet Gaming account with third party content providers.;
* Address Verification – to confirm your address is entered correctly at
registration, OLG shares the address with an address verification service.
The other information you provide OLG is not shared for address verification;
* Payment Provider – to facilitate payment, your payment card information is
collected and processed by OLG’s secure payment provider. Your full payment
card information is retained by the secure payment provider, and is not
shared with or stored by OLG;
* Banking Provider – to facilitate your requests for withdrawals of funds, the
bank account information you provide is shared with OLG’s partner financial
institution. This information is used to ensure your withdrawals are
deposited into your account;
* Geo-location Provider – the OLG Internet Gaming service is only available to
eligible individuals who are physically located in Ontario. Accordingly, your
connection information and the location of the device you use to access the
Internet Gaming service may be shared with OLG’s third party geo-location
service; and
* Responsible Gambling Researchers – from time to time, OLG shares
de-identified play data with responsible gambling researchers. Should you
choose to self-exclude, such data is only shared with your consent.
Any Personal Information collected, used or disclosed in the course of providing
and administering the Internet Gaming service may be stored by OLG or its third
party service providers outside the Province of Ontario or Canada and is
retained in accordance with its records retention policies.
YOUR RIGHTS
If you have an account, you may log in to access and update certain personal
information stored with your account. For assistance, please contact the OLG
Support Centre at 1-800-387-0098.
You have the right to request access to personal information retained by OLG.
Upon request, OLG will make reasonable efforts to catalogue and summarize the
personal information related to you that is in its custody or under its control.
You have the right to request the correction of any personal information in
OLG’s custody or under its control. If, in OLG’s sole and absolute
discretion, the correction cannot be made, you may require that a statement of
disagreement be attached to the information reflecting any correction that was
requested but not made.
COOKIES & WEBSITE LOG DATA
In addition to any information that you choose to submit to us, we or
selected third parties may use a variety of technologies that store or access
information already stored on your personal computer, laptop, tablet or mobile
phone (each a “device”) whenever you visit or interact with our Internet
Gaming website or applications.
A cookie is a text file placed on a device when a user visits a website. Cookies
can be temporary (i.e. session) or permanent (e.g., persistent). They can also
be first party (i.e., placed by us) or third party (i.e.., placed by a third
party advertiser or advertisements server).
Cookies that may be used to store or access information already stored by OLG on
your device include but are not limited to:
Provider
Name
Description
OLG
cookieNotification
Indicates whether the Player has viewed/accepted cookie notification popup
OLG
rememberUsername
Saves Player’s username for 3 months. Resets to an additional 3 months after
each successful login attempt
Google
Various cookies created by Google Analytics
List can be found here:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google’s free Google Analytics opt-out tool is available
at: https://support.google.com/analytics/answer/181881?hl=en
OLG uses both session cookies (used only during your visit and expire when you
close your browser) and persistent cookies (stored on your device for longer
than just your visit) on its Internet Gaming website. Cookies used by OLG
collect certain information about your device, such as its IP Address, operating
system and browser specifications, but do not collect personal information such
as your name or email address.
OLG installs First Party cookies on devices that access its websites unless the
browser used by the device has disabled the installation of cookies. The
first party cookies OLG installs ensure the website functions as intended, and
in some circumstances are necessary for OLG to provide services requested by
website visitors. For example, enabling first party cookies is required to log
in to your OLG.ca Internet Gaming account, as first party cookies are used to
support the log-in process.
OLG also installs Third party cookies on devices that access its websites unless
the browser used by the device has disabled the installation of cookies. Third
party Cookies are used by OLG to analyze and improve the performance of our
websites, offerings, and advertisements. OLG uses web analytics services,
including Google Analytics, to understand the interests of our visitors, to
market our products and services, and for other internal business purposes.
You can learn more about data collection and use via Google Analytics by
visiting https://policies.google.com/technologies/ads?hl=en-US, and can make use
of Google’s free Google Analytics opt-out tool
at https://support.google.com/analytics/answer/181881?hl=en.
You can opt out of the installation of cookies, or delete cookies that were
previously installed, by updating your settings in the browser you use to visit
OLG websites. Please note, however, that cookies allow for optimal functionality
of OLG websites, and are required for some features of our websites to
operate. By using OLG’s websites and applications, you consent to the
installation of cookies by or on behalf of OLG as described in this Policy
THIRD PARTY LINKS
In some cases, our websites provide links to other sites created and maintained
by other public and/or private sector organizations. We provide these links
solely for your information and convenience. OLG is not responsible for the
privacy practices of websites not administered by or on behalf of OLG.
CHANGES TO THIS POLICY
OLG reserves the right to modify this policy at any time, so please review it
frequently. Whenever we do so, we will post the updated version on our
websites along with the last updated date.
CONTACTING OLG
If you have any questions or concerns about this policy, please contact the OLG
Support Centre by phone at 1-800-387-0098, or by mail at:
70 Foster Drive, Suite 800
Sault Ste. Marie, On
P6A 6V2
1-800-387-0098.
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help. Call 1-866-531-2600 or go to ConnexOntario.ca
This website is for the use of adults in the Province of Ontario, Canada.
Individuals must be 18 years of age or older to participate in lottery,
charitable gaming and in-store sports betting, in Ontario. Individuals must be
19 years of age or older to visit casinos and slot facilities in Ontario, and to
participate in online casino gaming and online sports betting, in Ontario.
*While every effort is made to ensure the accuracy of the information on our
website, no warranty of accuracy or completeness is expressed or implied.
© 2023 Ontario Lottery and Gaming Corporation
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