www.arco.co.uk
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Submitted URL: https://track.arco.co.uk/optiext/optiextension.dll?ID=SopSlLPkVW6WfzD2nuhujDDxDh4NlntA_CIH7nJ6zClYqc28Lzfi5lBDp25HgFeOsg8...
Effective URL: https://www.arco.co.uk/legal/privacy-policy?utm_source=Selligent&utm_medium=email&utm_campaign=arcoresponsiblehivis&utm...
Submission: On October 12 via manual from IN — Scanned from DE
Effective URL: https://www.arco.co.uk/legal/privacy-policy?utm_source=Selligent&utm_medium=email&utm_campaign=arcoresponsiblehivis&utm...
Submission: On October 12 via manual from IN — Scanned from DE
Form analysis 6 forms found in the DOM
Name: search_form_SearchBox — GET /search/;jsessionid=046DADC9383A311BBF75CB8F2B7E940D
<form name="search_form_SearchBox" method="get" action="/search/;jsessionid=046DADC9383A311BBF75CB8F2B7E940D">
<div class="input-group arco-search-input">
<input tabindex="2" type="text" class="form-control js-site-search-input header-search-input predictive-search-input searchFont" name="text" value="" maxlength="100" placeholder="Search for products, brands or categories" autocomplete="off"
data-options="{"autocompleteUrl" : "/search/autocomplete/SearchBox;jsessionid=046DADC9383A311BBF75CB8F2B7E940D","minCharactersBeforeRequest" : "3","waitTimeBeforeRequest" : "500","displayProductImages" : true,"maxSuggestionStaticTerms":6}">
<span class="input-group-btn">
<button class="glyphicon glyphicon-search" type="submit" tabindex="3"></button>
</span>
<i class="fa fa-times-circle-o js-clear-search-input" aria-hidden="true"></i>
</div>
</form>POST /j_spring_security_check
<form action="/j_spring_security_check" method="post" id="userLoginFormHeader" class="loginFormClassHeader">
<div class="row">
<div class="col-md-6">
<label class="font-weight-bold"> Sign in</label>
</div>
<div class="col-md-6 text-right">
<a title="Register" href=" /b2bregister;jsessionid=046DADC9383A311BBF75CB8F2B7E940D">
Register now</a>
</div>
</div>
<div class="form-group">
<label class="control-label " for="loginHeaderUsername"> Username</label>
<div id="email-error"></div>
<input id="loginHeaderUsername" name="j_username" class="loginusernameHeader form-control" placeholder="Username" aria-label="Username" type="text" value="">
</div>
<div class="form-group">
<label class="control-label " for="loginHeaderPassword"> Password</label>
<div id="password-error"></div>
<input id="loginHeaderPassword" name="j_password" class="form-control loginpasswordHeader" placeholder="Password" aria-label="password" type="password" value="">
</div>
<div class="row signInBtnBottomMargin">
<div class="form-group col-md-12">
<button type="submit" class="btn btn-primary btn-block" id="continueLoginBtnHeader"> Sign in</button>
</div>
</div>
<div class="row">
<div class="forgotten-link col-md-6">
<a href="/login/username/request;jsessionid=046DADC9383A311BBF75CB8F2B7E940D" class="js-username-forgotten underline" title="Forgotten username" data-cbox-title="Forgotten Username">
Forgotten username</a>
</div>
<div class="forgotten-link col-md-6">
<a href="/login/pw/request;jsessionid=046DADC9383A311BBF75CB8F2B7E940D" class="js-password-forgotten underline" title="Forgotten password" data-cbox-title="Forgotten Password">
Forgotten password</a>
</div>
</div>
</form>Name: search_form_SearchBox — GET /search/;jsessionid=046DADC9383A311BBF75CB8F2B7E940D
<form name="search_form_SearchBox" method="get" action="/search/;jsessionid=046DADC9383A311BBF75CB8F2B7E940D">
<div class="input-group arco-search-input">
<input tabindex="2" type="text" class="form-control js-site-search-input header-search-input predictive-search-input searchFont" name="text" value="" maxlength="100" placeholder="Search for products, brands or categories" autocomplete="off"
data-options="{"autocompleteUrl" : "/search/autocomplete/SearchBox;jsessionid=046DADC9383A311BBF75CB8F2B7E940D","minCharactersBeforeRequest" : "3","waitTimeBeforeRequest" : "500","displayProductImages" : true,"maxSuggestionStaticTerms":6}">
<span class="input-group-btn">
<button class="glyphicon glyphicon-search" type="submit" tabindex="3"></button>
</span>
<i class="fa fa-times-circle-o js-clear-search-input" aria-hidden="true"></i>
</div>
</form>POST /quickOrder/file
<form id="quickOrderFormFile" action="/quickOrder/file" method="post">
<div class="marginSpace">
<br>
<p class="global-validate redColor"></p>
<textarea name="quickOrderCSV" rows="10" id="quickOrderCSVData" class="quickorder-csv form-control" placeholder=""></textarea>
</div>
<div class="modal-footer skuFooter marginTop10">
<div class="col-sm-2"></div>
<div class="col-sm-10 footerSkuButtons quickOrder">
<a href="#" data-dismiss="modal" class="cancelSku">Cancel</a>
<button type="submit" class="skuSingleAddToBasket js-quick-order-submit disabled" disabled="disabled">Add to Basket</button>
</div>
</div>
<div>
<input type="hidden" name="CSRFToken" value="67295d28-c9a7-4964-8088-cfa25c2bf98d">
</div>
</form>POST /quickOrder/multi
<form id="quickOrderForm" action="/quickOrder/multi" method="post">
<div class="multi-wrapper-block">
<div class="multi-field-wrapper marginSpace scrollbar">
<div class="multi-field js-quick-order-multi-field">
<div class="row top-space marginSpaceProduct reduceSpaceProdQty">
<div class="col-xs-7">
<h3>Product Code</h3>
</div>
<div class="col-xs-3 hidden-sm quantityTitleMarginMargin marginSpaceQuantity">
<h3>Quantity</h3>
</div>
<div class="col-xs-1">
</div>
</div>
<div class="row quickOrderProducts">
<div class="add-field-more reduceMarginBtm">
<div class="col-sm-12 col-md-7 col-lg-7 product-code-block prdCodInFieldWidth">
<input type="text" name="productCodes[0]" class="productcode quickOrderProductCode">
<span class="error"></span>
<div class="varientsErrorBlock">
<p class="quickProductErrorMsg"></p>
<span class="quickProductQuantityErrorMsg0 quickOrderError"></span>
<span class="quickProductQuantityIntervalErrorMsg0 quickOrderError redColor"></span>
<span class="quickProductQuantityInvalidFormatMsg0 quickOrderError redColor"></span>
</div>
<input type="hidden" class="errFlag" name="errFlag-0" value="0">
</div>
<div class="col-xs-12 hidden-lg hidden-md quantityTitleMarginMargin">
<h3>Quantity</h3>
</div>
<div class="col-sm-2 product-quan-block leftMarginZero">
<div class="quantity quickOrder">
<input type="tel" name="productQtys[0]" aria-label="Product Quantity" data-code="0" placeholder="Qty" value="0" data-addition-type="Quick Order"
class="productqty form-control padding2 prodQtyHeight gtm-cart-qty-addition-input-with-type">
<span class="error"></span>
<div class="qtyMeasures">
<span class="quickQtyPlus gtm-cart-qty-addition-plus-with-type" data-addition-type="Quick Order"></span>
<span class="quickQtyMinus gtm-cart-qty-addition-minus-with-type" data-addition-type="Quick Order"></span>
</div>
</div>
</div>
<div class="col-sm-2 alighnRemoveToLft">
<button type="button" class="remove-field btn btn-danger"> Remove</button>
</div>
<div class="row quantityError">
<div class="row left-margin-space">
<div class="col-sm-12 error-text-align">
<div class="has-error displayNone" id="div-quickOrder-0">
<span id="msg-quickOrder-0" class="error-text-msg"> </span>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="row quickOrderProducts">
<div class="add-field-more reduceMarginBtm">
<div class="col-sm-12 col-md-7 col-lg-7 product-code-block prdCodInFieldWidth">
<input type="text" name="productCodes[1]" class="productcode quickOrderProductCode">
<span class="error"></span>
<div class="varientsErrorBlock">
<p class="quickProductErrorMsg"></p>
<span class="quickProductQuantityErrorMsg1 quickOrderError"></span>
<span class="quickProductQuantityIntervalErrorMsg1 quickOrderError redColor"></span>
<span class="quickProductQuantityInvalidFormatMsg1 quickOrderError redColor"></span>
</div>
<input type="hidden" class="errFlag" name="errFlag-1" value="0">
</div>
<div class="col-xs-12 hidden-lg hidden-md quantityTitleMarginMargin">
<h3>Quantity</h3>
</div>
<div class="col-sm-2 product-quan-block leftMarginZero">
<div class="quantity quickOrder">
<input type="tel" name="productQtys[1]" aria-label="Product Quantity" data-code="1" placeholder="Qty" value="0" data-addition-type="Quick Order"
class="productqty form-control padding2 prodQtyHeight gtm-cart-qty-addition-input-with-type">
<span class="error"></span>
<div class="qtyMeasures">
<span class="quickQtyPlus gtm-cart-qty-addition-plus-with-type" data-addition-type="Quick Order"></span>
<span class="quickQtyMinus gtm-cart-qty-addition-minus-with-type" data-addition-type="Quick Order"></span>
</div>
</div>
</div>
<div class="col-sm-2 alighnRemoveToLft">
<button type="button" class="remove-field btn btn-danger"> Remove</button>
</div>
<div class="row quantityError">
<div class="row left-margin-space">
<div class="col-sm-12 error-text-align">
<div class="has-error displayNone" id="div-quickOrder-1">
<span id="msg-quickOrder-1" class="error-text-msg"> </span>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="row quickOrderProducts">
<div class="add-field-more reduceMarginBtm">
<div class="col-sm-12 col-md-7 col-lg-7 product-code-block prdCodInFieldWidth">
<input type="text" name="productCodes[2]" class="productcode quickOrderProductCode">
<span class="error"></span>
<div class="varientsErrorBlock">
<p class="quickProductErrorMsg"></p>
<span class="quickProductQuantityErrorMsg2 quickOrderError"></span>
<span class="quickProductQuantityIntervalErrorMsg2 quickOrderError redColor"></span>
<span class="quickProductQuantityInvalidFormatMsg2 quickOrderError redColor"></span>
</div>
<input type="hidden" class="errFlag" name="errFlag-2" value="0">
</div>
<div class="col-xs-12 hidden-lg hidden-md quantityTitleMarginMargin">
<h3>Quantity</h3>
</div>
<div class="col-sm-2 product-quan-block leftMarginZero">
<div class="quantity quickOrder">
<input type="tel" name="productQtys[2]" aria-label="Product Quantity" data-code="2" placeholder="Qty" value="0" data-addition-type="Quick Order"
class="productqty form-control padding2 prodQtyHeight gtm-cart-qty-addition-input-with-type">
<span class="error"></span>
<div class="qtyMeasures">
<span class="quickQtyPlus gtm-cart-qty-addition-plus-with-type" data-addition-type="Quick Order"></span>
<span class="quickQtyMinus gtm-cart-qty-addition-minus-with-type" data-addition-type="Quick Order"></span>
</div>
</div>
</div>
<div class="col-sm-2 alighnRemoveToLft">
<button type="button" class="remove-field btn btn-danger"> Remove</button>
</div>
<div class="row quantityError">
<div class="row left-margin-space">
<div class="col-sm-12 error-text-align">
<div class="has-error displayNone" id="div-quickOrder-2">
<span id="msg-quickOrder-2" class="error-text-msg"> </span>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="row quickOrderProducts">
<div class="add-field-more reduceMarginBtm">
<div class="col-sm-12 col-md-7 col-lg-7 product-code-block prdCodInFieldWidth">
<input type="text" name="productCodes[3]" class="productcode quickOrderProductCode">
<span class="error"></span>
<div class="varientsErrorBlock">
<p class="quickProductErrorMsg"></p>
<span class="quickProductQuantityErrorMsg3 quickOrderError"></span>
<span class="quickProductQuantityIntervalErrorMsg3 quickOrderError redColor"></span>
<span class="quickProductQuantityInvalidFormatMsg3 quickOrderError redColor"></span>
</div>
<input type="hidden" class="errFlag" name="errFlag-3" value="0">
</div>
<div class="col-xs-12 hidden-lg hidden-md quantityTitleMarginMargin">
<h3>Quantity</h3>
</div>
<div class="col-sm-2 product-quan-block leftMarginZero">
<div class="quantity quickOrder">
<input type="tel" name="productQtys[3]" aria-label="Product Quantity" data-code="3" placeholder="Qty" value="0" data-addition-type="Quick Order"
class="productqty form-control padding2 prodQtyHeight gtm-cart-qty-addition-input-with-type">
<span class="error"></span>
<div class="qtyMeasures">
<span class="quickQtyPlus gtm-cart-qty-addition-plus-with-type" data-addition-type="Quick Order"></span>
<span class="quickQtyMinus gtm-cart-qty-addition-minus-with-type" data-addition-type="Quick Order"></span>
</div>
</div>
</div>
<div class="col-sm-2 alighnRemoveToLft">
<button type="button" class="remove-field btn btn-danger"> Remove</button>
</div>
<div class="row quantityError">
<div class="row left-margin-space">
<div class="col-sm-12 error-text-align">
<div class="has-error displayNone" id="div-quickOrder-3">
<span id="msg-quickOrder-3" class="error-text-msg"> </span>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="row quickOrderProducts">
<div class="add-field-more reduceMarginBtm">
<div class="col-sm-12 col-md-7 col-lg-7 product-code-block prdCodInFieldWidth">
<input type="text" name="productCodes[4]" class="productcode quickOrderProductCode">
<span class="error"></span>
<div class="varientsErrorBlock">
<p class="quickProductErrorMsg"></p>
<span class="quickProductQuantityErrorMsg4 quickOrderError"></span>
<span class="quickProductQuantityIntervalErrorMsg4 quickOrderError redColor"></span>
<span class="quickProductQuantityInvalidFormatMsg4 quickOrderError redColor"></span>
</div>
<input type="hidden" class="errFlag" name="errFlag-4" value="0">
</div>
<div class="col-xs-12 hidden-lg hidden-md quantityTitleMarginMargin">
<h3>Quantity</h3>
</div>
<div class="col-sm-2 product-quan-block leftMarginZero">
<div class="quantity quickOrder">
<input type="tel" name="productQtys[4]" aria-label="Product Quantity" data-code="4" placeholder="Qty" value="0" data-addition-type="Quick Order"
class="productqty form-control padding2 prodQtyHeight gtm-cart-qty-addition-input-with-type">
<span class="error"></span>
<div class="qtyMeasures">
<span class="quickQtyPlus gtm-cart-qty-addition-plus-with-type" data-addition-type="Quick Order"></span>
<span class="quickQtyMinus gtm-cart-qty-addition-minus-with-type" data-addition-type="Quick Order"></span>
</div>
</div>
</div>
<div class="col-sm-2 alighnRemoveToLft">
<button type="button" class="remove-field btn btn-danger"> Remove</button>
</div>
<div class="row quantityError">
<div class="row left-margin-space">
<div class="col-sm-12 error-text-align">
<div class="has-error displayNone" id="div-quickOrder-4">
<span id="msg-quickOrder-4" class="error-text-msg"> </span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<button type="button" class="add-moreItems top-space-medium add-field">
<span class="glyphicon glyphicon-plus plus-glyphicon"></span> Add another</button>
</div>
<p class="global-validate marginSpace"></p>
<div class="modal-footer skuFooter">
<div class="col-sm-2"></div>
<div class="col-sm-10 footerSkuButtons quickOrder">
<a data-dismiss="modal" class="cursorPointer cancelSku">
Cancel</a>
<button type="submit" class="skuSingleAddToBasket js-quick-order-submit disabled" disabled=""> Add to Basket</button>
</div>
</div>
</div>
<div class="invalid-qty-msg"> Please enter valid quantity.</div>
<div>
<input type="hidden" name="CSRFToken" value="67295d28-c9a7-4964-8088-cfa25c2bf98d">
</div>
</form>Name: accessiblityForm —
<form name="accessiblityForm">
<input type="hidden" id="accesibility_refreshScreenReaderBufferField" name="accesibility_refreshScreenReaderBufferField" value="">
</form>Text Content
* Menu
* Products
* Brands
* Brands
* Expert Advice
* Expert Advice
* Sustainability
* Sustainability
* About Arco
* About Arco
* Clearance
* Clearance
* Quick Order
* Store Locator
* Purchase Lists
* Contact Us
* FAQ/Help
* VAT Incl. Ex.
* Back
* Personal Protective Equipment
* Clothing
* Footwear
* Gloves
* Cleaning and Hygiene
* First Aid
* Workplace Safety
* Signs
* Hose, Ducting & Fittings
* Storage & Materials Handling
* Tools, Maintenance & Facility Supplies
* Personal Protective Equipment
* View All
* Clothing
* View All
* Footwear
* View All
* Gloves
* View All
* Cleaning and Hygiene
* View All
* First Aid
* View All
* Workplace Safety
* View All
* Signs
* View All
* Hose, Ducting & Fittings
* View All
* Storage & Materials Handling
* View All
* Tools, Maintenance & Facility Supplies
* View All
Back to Top
Skip to content Skip to navigation menu
* Contact Us
* Help
* Purchasing List
* Inc. VAT
Ex. VAT
Quick Order
Store Locator
My Account Register | Sign In
* Sign in
Register now
Username
Password
Sign in
Forgotten username
Forgotten password
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Welcome to Arco Limited's privacy notice. We respect your privacy and are
committed to protecting your personal data. This privacy notice will inform you
as to how we look after your personal data when you visit our website
(regardless of where you visit it from) and tell you about your privacy rights
and how the law protects you.
1. IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how Arco Limited, collects
and processes your personal data through your use of this website, including any
data you may provide through this website when you sign up to our newsletter,
purchase a product or service or take part in a competition.
It is important that you read this privacy notice together with any other
privacy notice or fair processing notice we may provide on specific occasions
when we are collecting or processing personal data about you so that you are
fully aware of how and why we are using your data. This privacy notice
supplements the other notices and is not intended to override them.
CONTROLLER
We are the controller and responsible for your personal data (collectively
referred to as, "we", "us" or "our" in this privacy notice).
Arco Limited is made up of different legal entities. This privacy notice is
issued on behalf of the Arco Group so when we mention, "we", "us" or "our" in
this privacy notice, we are referring to the relevant company in the
organisation within the Group responsible for processing your data. We will let
you know which entity will be the controller for your data when you purchase a
product or service with us. Each organisation is the controller and responsible
for their website.
We have appointed a data protection officer (DPO) who is responsible for
overseeing questions in relation to this privacy notice. If you have any
questions about this privacy notice, including any requests to exercise your
legal rights, please contact the DPO using the details set out below.
CONTACT DETAILS
Arco Limited Data Protection Officer, PO Box 21, 1 Blackfriargate, Hull, HU1
1BH, Email GDPR@arco.co.uk
You have the right to make a complaint at any time to the Information
Commissioner's Office (ICO), the UK supervisory authority for data protection
issues ico.org.uk. We would, however, appreciate the chance to deal with your
concerns before you approach the ICO so please contact us in the first instance.
THIRD-PARTY LINKS
Our website may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections may allow
third parties to collect or share data about you. We do not control these
third-party websites and are not responsible for their privacy statements. When
you leave our website, we encourage you to read the privacy notice of every
website you visit.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an
individual from which that person can be identified. We may collect, use, store
and transfer different kinds of personal data about you which we have grouped
together follows:
Identity Data includes first name, maiden name, last name, username or similar
identifier, marital status, title, date of birth and gender. Contact Data
includes address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details. Transaction Data
includes details about payments to and from you and other details of products
and services you have purchased from us. Technical Data includes internet
protocol (IP) address, your login data, browser type and version, time zone
setting and location, browser plug-in types and versions, operating system and
platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by
you, your interests, preferences, feedback and survey responses. Usage Data
includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving
marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or
demographic data for any purpose. Aggregated Data may be derived from your
personal data but is not considered personal data in law as this data does not
directly or indirectly reveal your identity. For example, we may aggregate your
Usage Data to calculate the percentage of users accessing a specific website
feature.
We do not collect any Special Categories of Personal Data about you this
includes details about your race or ethnicity, religious or philosophical
beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data. Nor do
we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract
we have with you and you fail to provide that data when requested, we may not be
able to perform the contract we have or are trying to enter with you for
example, to provide you with goods or services. In this case, we may have to
cancel a product or service you have with us but we will notify you if this is
the case at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data
by filling in forms or by corresponding with us by post, phone, email or
otherwise. This includes personal data you provide when you:
apply for our products or services; create an account on our website; subscribe
to our service or publications; request marketing to be sent to you; enter a
competition, promotion or survey; or give us some feedback.
Automated technologies or interactions. As you interact with our website, we may
automatically collect Technical Data about your equipment, browsing actions and
patterns. This could also include recording mouse clicks and monitoring page
scrolling and text held to web site forms. We collect this personal data by
using cookies, server logs and other similar technologies. We may also receive
Technical Data about you if you visit other websites employing our cookies.
Third parties or publicly available sources. We may receive personal data about
you from various third parties [and public sources] as set out below: Technical
Data from the following parties: analytics providers such as Google based
outside the EU, SesionCam Limited. Advertising networks; and search information
providers.
Contact, Financial and Transaction Data from providers of technical, payment and
delivery services
Identity and Contact Data from data brokers or aggregators
Identity and Contact Data from publicly availably sources such as Companies
House and the Electoral Register.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we
will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into, or have
entered into with you.
Where it is necessary for our legitimate interests (or those of a third party)
and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation, generally, we do
not rely on consent as a legal basis for processing your personal data other
than in relation to sending third party direct marketing communications to you
via email or text message. You have the right to withdraw consent to marketing
at any time by contacting us. Purposes for which we will use your personal data
We have set out in a table format in the Appendix, a description of all the ways
we plan to use your personal data, and which of the legal bases we rely on to do
so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground
depending on the specific purpose for which we are using your data. Please
contact us if you need details about the specific legal ground we are relying on
to process your personal data where more than one ground has been set out in the
table below.
MARKETING
We strive to provide you with choices regarding certain personal data uses,
particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a
view on what we think you may want or need, or what may be of interest to you.
This is how we decide which products, services and offers may be relevant for
you (we call this marketing).
You will receive marketing communications from us if you have requested
information from us or purchased goods or services from us or if you provided us
with your details when you entered a competition or registered for a promotion
and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with
any company outside the Arco Group of companies for marketing purposes.
OPTING OUT
You can ask us to stop sending you marketing messages at any time by logging
into the website and checking or unchecking relevant boxes to adjust your
marketing preferences or by following the opt-out links on any marketing message
sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to
personal data provided to us as a result of a product/service purchase, warranty
registration, product/service experience or other transactions.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it,
unless we reasonably consider that we need to use it for another reason and that
reason is compatible with the original purpose. If you wish to get an
explanation as to how the processing for the new purpose is compatible with the
original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify
you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or
consent, in compliance with the above rules, where this is required or permitted
by law.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the
purposes set out in the table in paragraph 4 above.
Third parties to whom we may choose to sell, transfer, or merge parts of our
business or our assets. Alternatively, we may seek to acquire other businesses
or merge with them. If a change happens to our business, then the new owners may
use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and
to treat it in accordance with the law. We do not allow our third-party service
providers to use your personal data for their own purposes and only permit them
to process your personal data for specified purposes and in accordance with our
instructions.
6. INTERNATIONAL TRANSFERS
We may share your personal data within the Arco Group. This may involve
transferring your data outside the European Economic Area (EEA). We ensure your
personal data is protected by requiring all our group companies to follow the
same rules when processing your personal data. These rules are called "binding
corporate rules".
We will only transfer your personal data to countries that have been deemed to
provide an adequate level of protection for personal data by the European
Commission. For further details, see European Commission: Adequacy of the
protection of personal data in non-EU countries.
Where we use providers based in the US, we may transfer data to them if they are
part of the Privacy Shield which requires them to provide similar protection to
personal data shared between the Europe and the US.
Please contact us if you want further information on the specific mechanism used
by us when transferring your personal data out of the EEA.
7. DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the
amount, nature, and sensitivity of the personal data, the potential risk of harm
from unauthorised use or disclosure of your personal data, the purposes for
which we process your personal data and whether we can achieve those purposes
through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are
[available in our retention policy which you can request from us by contacting
us OR set out in the table in paragraph 4 above.
By law we have to keep basic information about our customers including Contact,
Identity, Financial and Transaction Data for six years after they cease being
customers for tax purposes. In some circumstances, you can ask us to delete your
data: see [Request erasure] below for further information.
In some circumstances, we may anonymise your personal data (so that it can no
longer be associated with you) for research or statistical purposes in which
case we may use this information indefinitely without further notice to you.
8. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in
relation to your personal data. Please click on the links below to find out more
about these rights:
Request access to your personal data, Request correction of your personal data,
Request erasure of your personal data, Object to processing of your personal
data, Request restriction of processing your personal data, Request transfer of
your personal data.
If you wish to exercise any of the rights set out above, please contact us
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any
of the other rights). However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. Alternatively, we may refuse to
comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to exercise any
of your other rights). This is a security measure to ensure that personal data
is not disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your request to
speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it
may take us longer than a month if your request is particularly complex or you
have made a number of requests. In this case, we will notify you and keep you
updated.
9. GLOSSARY
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and
managing our business to enable us to give you the best service/product and the
best and most secure experience. We make sure we consider and balance any
potential impact on you (both positive and negative) and your rights before we
process your personal data for our legitimate interests. We do not use your
personal data for activities where our interests are overridden by the impact on
you (unless we have your consent or are otherwise required or permitted to by
law).
Performance of Contract means processing your data where it is necessary for the
performance of a contract to which you are a party or to take steps at your
request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data
where it is necessary for compliance with a legal or regulatory obligation that
we are subject to.
THIRD PARTIES
INTERNAL THIRD PARTIES
Other companies in the Group acting as joint controllers or processors who and
IT and system administration services and undertake leadership reporting.
EXTERNAL THIRD PARTIES
Service providers acting as processors based who provide IT and system
administration services.
Professional advisers acting as processors or joint controllers including
lawyers, bankers, auditors and insurers who provide consultancy, banking, legal,
insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or
joint controllers based in the United Kingdom who require reporting of
processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access
request"). This enables you to receive a copy of the personal data we hold about
you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you
to have any incomplete or inaccurate data we hold about you corrected, though we
may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or
remove personal data where there is no good reason for us continuing to process
it. You also have the right to ask us to delete or remove your personal data
where you have successfully exercised your right to object to processing (see
below), where we may have processed your information unlawfully or where we are
required to erase your personal data to comply with local law. Note, however,
that we may not always be able to comply with your request of erasure for
specific legal reasons which will be notified to you, if applicable, at the time
of your request.
Object to processing of your personal data where we are relying on a legitimate
interest (or those of a third party) and there is something about your
particular situation which makes you want to object to processing on this ground
as you feel it impacts on your fundamental rights and freedoms. You also have
the right to object where we are processing your personal data for direct
marketing purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and
freedoms.
Request restriction of processing of your personal data. This enables you to ask
us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy; (b) where our use of the
data is unlawful but you do not want us to erase it; (c) where you need us to
hold the data even if we no longer require it as you need it to establish,
exercise or defend legal claims; or (d) you have objected to our use of your
data but we need to verify whether we have overriding legitimate grounds to use
it.
Request the transfer of your personal data to you or to a third party. We will
provide to you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this right only
applies to automated information which you initially provided consent for us to
use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any processing
carried out before you withdraw your consent. If you withdraw your consent, we
may not be able to provide certain products or services to you. We will advise
you if this is the case at the time you withdraw your consent.
APPENDIX
Purpose/Activity Type of data Lawful basis for processing including basis of
legitimate interest To register you as a new customer
a. Identity
b. Contact
Performance of a contract with you To process and deliver your order including:
a. Manage payments, fees and charges
b. Collect and recover money owed to us
a. Identity
b. Contact
c. Financial
d. Transaction
e. Marketing and communications
a. Performance of a contract with you
b. Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
a. Notifying you about changes to our terms or privacy policy
b. Asking you to leave a review or take a survey
a. Identity
b. Contact
c. Profile
d. Marketing and Communications
a. Performance of a contract with you
b. Necessary to comply with a legal obligation
c. Necessary for our legitimate interests (to keep our records updated and to
study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
a. Identity
b. Contact
c. Profile
d. Usage
e. Marketing and Communications
a. Performance of a contract with you
b. Necessary for our legitimate interests (to study how customers use our
products/services, to develop them and grow our business)
To administer and protect our business and this website (including
troubleshooting, data analysis, testing, system maintenance, support, reporting
and hosting of data)
a. Identity
b. Contact
c. Technical
a. Necessary for our legitimate interests (for running our business, provision
of administration and IT services, network security, to prevent fraud and in
the context of a business reorganisation or group restructuring exercise)
b. Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or
understand the effectiveness of the advertising we serve to you
a. Identity
b. Contact
c. Profile
d. Usage
e. Marketing and Communications
f. Technical
Necessary for our legitimate interests (to study how customers use our
products/services, to develop them, to grow our business and to inform our
marketing strategy) To use data analytics to improve our website,
products/services, marketing, customer relationships and experiences
a. Technical
b. Usage
Necessary for our legitimate interests (to define types of customers for our
products and services, to keep our website updated and relevant, to develop our
business and to inform our marketing strategy) To make suggestions and
recommendations to you about goods or services that may be of interest to you
a. Identity
b. Contact
c. Technical
d. Usage
e. Profile
Necessary for our legitimate interests (to develop our products/services and
grow our business)
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