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 * Products
    * Visual Contact Centers
    * Visual Field Services
    * Visual Self-Service
    * Visual Intelligence
    * Visual Engagement Platform

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   BY INDUSTRIES
   
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DELIGHT YOUR CUSTOMERS WITH VISUAL AI



Apply the power of Computer Vision and Augmented Reality to transform your
Customer Experience and dramatically improve your business outcomes

REQUEST DEMO




VISUAL ENGAGEMENT AT EVERY TOUCHPOINT



CONTACT CENTERS

Increase agent productivity and serve your customers more effectively with
Intelligent Visual Assistance.
Read More

FIELD SERVICES

Drive technician enablement with remote Visual Assistance and an interactive
visual AR assistant.
Read More

SELF SERVICE

Transform your self-service channel into a visual, interactive and personalized
experience with a live AR assistant.
Read More
REQUEST DEMO


SIMPLIFY ASSISTANCE TO YOUR CUSTOMERS AND TECHNICIANS



With TechSee’s patented technology, your users can instantly stream their mobile
device camera or screen via web connection, for real-time, interactive visual
engagement.

SEE HOW IT WORKS



SEE HOW WE CAN HELP YOU ACHIEVE YOUR GOALS


Reduce Operational Costs
Enhance CX
Improve Contact Center Efficiency
Enhance Self Service
Drive Technician Enablement
Reduce Operational Costs

Improve the bottom line through dramatic cost reductions:

TECHNICIAN DISPATCHES

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NFF PRODUCT RETURNS

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MACHINE DOWNTIME

0 %

NFF TECH DISPATCHES

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See how much you can save
Enhance CX

Reduce customer effort and increase brand loyalty with visual engagement:

NET PROMOTER SCORE

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CUSTOMER EFFORT SCORE

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CSAT

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ESAT

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Learn more
Improve Contact Center Efficiency
Increase productivity and boost agent engagement:
 

FIRST CALL RESOLUTION

0 %

AVERAGE HANDLE TIME

0 %

ESCALATION RATE

0 %

NEXT ISSUE AVOIDANCE

0 %
See how much you can save
Enhance Self Service
Deliver visual, interactive and personalized self-service with a live AR
assistant:
 

CALL VOLUME

0 %

CALL DEFLECTION RATE

0 %

SELF-SERVICE CONTAINMENT RATE

0 %

COST PER CONTACT

0 %
Learn more
Drive Technician Enablement
Improve productivity in the field and reduce technician training time:
 

FIRST TIME FIX RATE

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REMOTE RESOLUTION RATE

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MACHINE DOWNTIME

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TRAINING TIME

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Learn more


TRANSFORM YOUR CX WITH COMPUTER VISION AI



Using patented technology, we teach machines to recognize physical products,
their issues and suggest resolutions, to redefine self-service and achieve
automation across your organization.



LEARN MORE



WHAT OUR CUSTOMERS ARE SAYING


“Being able to take an efficiency that makes your people more productive, to
make their job satisfaction even higher is what this technology has brought.”
Pat O’Donnell SVP & General Manager
“TechSee helps us by reducing the cost of processing because we can handle the
claim first time. The agent can see the damage, estimate the cost and help the
customer there and then.”
Rudi Thuis Change & Development Manager, Achmea
“When we saw TechSee it was simple but at the same time it was transformative.
We saw enormous cost savings in customer site visits and first-time resolutions.
Agents and customers were happier.”
Paresh Modi Head of Innovation, Vodafone Group
“TechSee helps with the ABB sustainability culture as we are reducing the amount
of miles by over 2,000 a month in the UK alone. We are not having to send
engineers out on site on jobs which are simple fixes while proactively
diagnosing problems and improving FTF rate.”
Rob Breedon UK & Ire Field Service Manager
“With TechSee it is possible for us to book home inspections, but these can now
be done by the supervisor from home or in the office, bringing efficiencies by
eliminating travel time and fuel costs.”
Oliver Cox
Business Partner Neighbourhoods & Customer Service
“With the pandemic people are very concerned… to be able to use TechSee to
virtually enter someone’s home and still alleviate their concerns about their
health has been something we can’t replace.”
Tristan Yeats
Technical Support Lead
“The ability for us to deploy something like TechSee with a virtual component
and alleviate [customer] concerns of having somebody come into their homes,
there’s a certain level of appreciation and unbelievably positive satisfaction.”
Omeed Kazemi
Director of Business Operations
“TechSee empowers our agents to provide a more effective and efficient service
and a better customer experience to our clients.”
Agustin Martin Mayo
Technical Assistance & Provisioning Director
“With TechSee, we are able to resolve a significant number of customer issues
remotely, together with the customer, without having to send technicians.”
George De Visser
Director Customer Care
“Being able to take an efficiency that makes your people more productive, to
make their job satisfaction even higher is what this technology has brought.”
Pat O’Donnell SVP & General Manager
“TechSee helps us by reducing the cost of processing because we can handle the
claim first time. The agent can see the damage, estimate the cost and help the
customer there and then.”
Rudi Thuis Change & Development Manager, Achmea
“When we saw TechSee it was simple but at the same time it was transformative.
We saw enormous cost savings in customer site visits and first-time resolutions.
Agents and customers were happier.”
Paresh Modi Head of Innovation, Vodafone Group
“TechSee helps with the ABB sustainability culture as we are reducing the amount
of miles by over 2,000 a month in the UK alone. We are not having to send
engineers out on site on jobs which are simple fixes while proactively
diagnosing problems and improving FTF rate.”
Rob Breedon UK & Ire Field Service Manager
“With TechSee it is possible for us to book home inspections, but these can now
be done by the supervisor from home or in the office, bringing efficiencies by
eliminating travel time and fuel costs.”
Oliver Cox
Business Partner Neighbourhoods & Customer Service
“With the pandemic people are very concerned… to be able to use TechSee to
virtually enter someone’s home and still alleviate their concerns about their
health has been something we can’t replace.”
Tristan Yeats
Technical Support Lead
“The ability for us to deploy something like TechSee with a virtual component
and alleviate [customer] concerns of having somebody come into their homes,
there’s a certain level of appreciation and unbelievably positive satisfaction.”
Omeed Kazemi
Director of Business Operations
“TechSee empowers our agents to provide a more effective and efficient service
and a better customer experience to our clients.”
Agustin Martin Mayo
Technical Assistance & Provisioning Director
“With TechSee, we are able to resolve a significant number of customer issues
remotely, together with the customer, without having to send technicians.”
George De Visser
Director Customer Care
“Being able to take an efficiency that makes your people more productive, to
make their job satisfaction even higher is what this technology has brought.”
Pat O’Donnell SVP & General Manager
“TechSee helps us by reducing the cost of processing because we can handle the
claim first time. The agent can see the damage, estimate the cost and help the
customer there and then.”
Rudi Thuis Change & Development Manager, Achmea
“When we saw TechSee it was simple but at the same time it was transformative.
We saw enormous cost savings in customer site visits and first-time resolutions.
Agents and customers were happier.”
Paresh Modi Head of Innovation, Vodafone Group

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RESOURCES


Report

FIELD SERVICE VISION 2023 REPORT

Economic uncertainty and rising customer expectations are pushing field service
leaders to look for new, innovative solutions to today’s market challenges. This
report explores how today’s leading innovators are using a new class of
technologies to meet their 2023 and 2024 efficiency and performance objectives.

Learn More
Case Study

TOP TELCO IMPROVES TECHNICIAN WORK QUALITY WITH COMPUTER VISION AI

Top U.S. telecom company faced a labor intensive fiber network rollout. With
huge technician dispatch numbers country-wide, the company wanted to ensure
quality across all jobs performed.

Learn More
Report

2022 STATE OF CUSTOMER LOYALTY AND CHURN SURVEY REPORT

The days of product-dependent brand loyalty are over. Today, consumer stickiness
is impacted mostly by customer experience. With 80% of customers churning due to
dissatisfaction with service quality, this is not something brands can ignore.

Learn More
All Resources


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All posts


WE BELIEVE THAT SHOWING
IS BETTER THAN TELLING.

SCHEDULE YOUR LIVE DEMO TODAY

PRODUCTS

 * Live Contact Centers
 * Live Field Services
 * Visual Self-Service
 * Visual Engagement Platform
 * Pricing

INDUSTRIES

 * Telecom
 * Consumer Electronics
 * Insurance
 * Manufacturing
 * Retail
 * Utilities
 * BPOs

COMPANY

 * About Us
 * Integrations
 * Partners
 * Customer Success
 * Press
 * Events & Awards
 * Life at TechSee
 * Careers
 * Customer Support
 * Contact Us

KNOWLEDGE

 * Resources
 * Videos
 * Blog
 * Webinars

REQUEST A DEMO
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