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SAAS CUSTOMER EXPERIENCES ARE GARBAGE. LETS FIX YOURS TODAY!

Customer support automation for software and product companies. Our
conversational AI handles up to 70% of your customer requests. Instantly,
consistently and 24/7.

Request Access


Increasing customer retention rates by 5% increases company profits by 25-95%

Fred Reichheld Creator of the Net Promoter Score®


WHY AURALIS?

Providing a superior, consistent and round the clock support experience is no
longer
an option but a necessity in today’s competitive landscape.

Over half of your customers expect a customer service response within one hour,
even on weekends

67% of your churn can be prevented if a customer's issue was resolved at first
engagement

75% of your customers want you to offer them a fully self-service customer care
option

The cost of acquiring a new customer compared to retaining an existing one is 5
to 25 times higher



AURALIS IN ACTION

See what you can practically do with Auralis to scale your service without
scaling support costs



IN APP MESSAGING

Provide context driven support within your SaaS platforms, web or mobile apps.


SUPPORT COPILOT

An AI support center where your customers and agents can engage with your
product.


INSIGHTS DASHBOARD

Your site visitors and customers can get information and solutions round the
clock.


HELPDESK ASSISTANT

Draft replies, create tickets, get macros and handoff complex issues to human
agents.


WEBSITE CHAT

Track customers happiness and other key metrics with out-of-the-box reporting.

“Before integrating Auralis we were constantly juggling agents and time zones to
ensure 24/7 support.

 

Now our customers get instant help any time of the day and the consistency and
accuracy of our responses are unparalleled. It’s like having an elite support
team that’s always on and never tires!”



Henry Porter Managing Director



“Before integrating Auralis we were constantly juggling agents and time zones to
ensure 24/7 support.

Now our customers get instant help any time of the day and the consistency and
accuracy of our responses are unparalleled. It’s like having an elite support
team that’s always on and never tires!”



Henry Porter Managing Director


HOW IT WORKS

Leave your customers starry-eyed with these dazzling new features


ENGAGE

Our conversational AI handles 70% of customer inquiries and resolves them before
they become support tickets.

ACCURATE ANSWERS ALWAYS INSTANTLY

AVAILABLE ROUND THE CLOCK 24/7

CONSISTENT BRAND VOICE AND TONE




ENGAGE

Our conversational AI handles 70% of customer inquiries and resolves them before
they become support tickets.

ACCURATE ANSWERS ALWAYS INSTANTLY

AVAILABLE ROUND THE CLOCK 24/7

CONSISTENT BRAND VOICE AND TONE


IDENTIFY

Instantly enrich cases with sentiment and intent, then prioritize and route
based on urgency.

SEAMLESSLY TRANSFER FROM AI TO HUMAN

HIGHER AGENT PRODUCTIVITY

SLASH HANDLING TIME AND ESCALATIONS


RESOLVE

Autonomous on demand information and ticket resolution across multiple channels.

LOWER COST PER TICKET

FASTER TIME TO RESOLUTION

HAPPIER CUSTOMERS




RESOLVE

Autonomous on demand information and ticket resolution across multiple channels.

LOWER COST PER TICKET

FASTER TIME TO RESOLUTION

HAPPIER CUSTOMERS

Request Access


KEY BENEFITS


SETTING UP AND INTEGRATING AURALIS TAKES A FEW MINUTES, THESE BENEFITS LAST
FOREVER


AGENT HANDOFF

Connect directly to a human for complex issues


MULTI LINGUAL

Answer in any language your customer needs help in


24/7 SUPPORT

Have agents available round the clock, even on weekends


INCREASED CUSTOMER SATISFACTION

Better, faster responses 

create happier customers


DECREASED HANDLE TIME

Reduce wait times while increasing case deflections


CORRECT SEAMLESSLY AND INSTANTLY

Train your AI assistant on the fly and improve accuracy over time


CONVERT QUERIES TO INSIGHTS

Summarize all queries into actionable insights instantly


AMPLIFY AGENT PERFORMANCE

Offer next-best actions and 

real-time recommendations


UNFAIR SCALING ADVANTAGE

Scale your business without

scaling your support team

Request Access

“Transitioning to Auralis was a game-changer. We used to fret about training new
hires and managing peak times.

 

Now we handle high demand with ease, ensuring each customer feels heard &
helped. It’s as if we supercharged our support without the overhead of a massive
team!”


Morgan Mudge Vice President


PRODUCT HIGHLIGHTS

See Auralis in action to understand how your customer inquiries can be addressed
seamlessly


CONNECTS WITH YOUR EXISTING HELP DESK SOFTWARE

INTEGRATES WITH ALL MODERN SYSTEMS

INSTANT ACCESS AVAILABLE 24/7/365

SYNCS WITH MULTI-FORMAT DATA SOURCES


SUPPORT CUSTOMERS REAL-TIME, REGIONALLY AND RELEVANTLY

NATIVE SUPPORT FOR 100+ LANGUAGES

SERVE ALL COUNTRIES AND TIME ZONES

CONSISTENT BRAND VOICE AND TONE




INGEST AND USE YOUR EXISTING CONTENT AND VIDEOS

DELIVER QUALITY ANSWERS FROM MULTIPLE SOURCES

DATA IS ALWAYS IN SYNC AND UP TO DATE

CORRECT ANSWERS ON THE FLY TO IMPROVE ACCURACY


ANALYZE CUSTOMER
QUERIES TO BETTER
ADDRESS COMPLAINTS

IDENTIFY WHY CUSTOMERS ARE UNHAPPY

ANALYZE SENTIMENT, INTENT, AND TONE

BE BETTER PREPARED WHILE RESPONDING




SEAMLESS HUMAN HANDOFF

TRANSFER TO A HUMAN ON DEMAND WHEN AVAILABLE

COLLECTS EMAILS AND CREATES HELP DESK TICKETS

SLASH HANDLING TIME AND ESCALATIONS


PRICING

PAY ONLY WHEN WE ACHIEVE THE OUTCOME YOU AND YOUR CUSTOMERS CARE ABOUT MOST -
RESOLVED CONVERSATIONS.


RECOMMENDED


STANDARD


$1


PER SUCCESSFULLY RESOLVED CONVERSATION

 * Unlimited responses but pay for only resolved tickets
 * Works with any helpdesk you already use
 * Train our AI with your knowledgebase, web data, documents and more
 * Customized prompts and templating tailored for your use cases
 * Support via Email


DESIGNED FOR SMALL AND MEDIUM-SIZED COMPANIES THAT REQUIRE FEATURES LIKE
HELPDESK INTEGRATION AND ISSUE TRIAGING.

Request Access


CUSTOM

FROM


$1    


PER SUCCESSFULLY RESOLVED CONVERSATION

 + One time setup and training fee

 * Everything in the Standard plan
 * Integrates with any CRM system you use to track, segment and sync leads
 * Additionally ingest videos, past helpdesk tickets and other custom data
   sources
 * Advanced features like intelligent triage and agent cherry picking
 * Priority support via email & live chat


TAILORED FOR LARGER BUSINESSES WITH EXTENSIVE FEATURES AND TOP-TIER
CUSTOMIZATION OPTIONS

Contact Us

TAILORED FOR ENTERPRISES, THIS PLAN OFFERS EXTENSIVE FEATURES AND TOP-TIER
CUSTOMIZATION AND AN OPTION FOR ON-PREMISE DEPLOYMENT.

ENTERPRISE

Contact Us
 * Engineering and templating support
 * Real-time, advanced dashboard
 * 24/7 priority support with dedicated account manager
 * Continuous MLOps - every 24 hours

 * Agent cherrypicking
 * SSO/SAML
 * Enterprise level governance
 * On-premise option



“In the past, diving into support analytics was a chore, requiring multiple
tools and manual cross-referencing.

 

 Auralis transformed that landscape for us. Now our support is cost-effective
and the insights we gain are golden, helping us refine our products and better
serve our customers.”


Daniel Amos CEO


“In the past, diving into support analytics was a chore, requiring multiple
tools and manual cross-referencing.

 

Auralis has transformed that landscape for us. Now our support is more
cost-effective and the insights we gain are gold, helping us refine our products
and better serve our customers.”



Daniel Amos CEO


SAVINGS CALCULATOR

Compare your customer support costs and calculate how much you can save with
Auralis
 * Average hourly cost of your agent
   
   $20
   
   $1$100
 * Number of queries resolved hourly
   
   5
   
   160
 * Number of agents
   
   4
   
   150

 * Current cost per ticket
   
   $2.00

 * Average cost with Auralis
   
   $0.50

 * Monthly savings with Auralis
   
   $900


FAQ

LOOKING FOR DETAILS TO HELP YOU DECIDE? HERE'S WHY AURALIS HELP YOU START SAVING
TODAY!

What is a resolved ticket?

A resolved ticket is counted when the customer confirms the answer provided is
satisfactory (hard resolution) or exits the conversation without requesting
further assistance (soft resolution).

Customers can confirm an answer is satisfactory by:

– Pressing the “Thanks – that helps” quick reply.
– Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc.
– Rating the response 4 stars or more


Customers can request further assistance by:

– Pressing the Talk to a human quick reply.
– Entering a response that suggests their query is unresolved.
– This includes asking clarifying questions or asking to speak to human support.

Does Auralis AI support multiple languages?
Auralis AI leverages the multilingual capabilities of GPT, enabling it to
comprehend and respond in various languages found across the internet. This
means that even if your customer support content or data is primarily in
English, Auralis AI can interact and provide assistance in the language your
customers use. However, it’s important to note that querying in a language
different from your primary content language might impact the effectiveness
slightly. The AI is currently more adept at finding the most relevant context
and responses in the language in which it has been predominantly trained. We’re
continuously enhancing Auralis AI’s multilingual functionality to deliver more
accurate and contextually relevant support across diverse languages. Customers
can confirm an answer is satisfactory by: – Pressing the “Thanks – that helps”
quick reply. – Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’
etc. – Rating the response 4 stars or more Customers can request further
assistance by: – Pressing the Talk to a human quick reply. – Entering a response
that suggests their query is unresolved. – This includes asking clarifying
questions or asking to speak to human support.
Can Auralis support human customer service agents?
Absolutely! Auralis AI is designed to complement and support human agents by
handling routine inquiries and filtering out complex issues that require human
intervention and passing them off to humans. This collaboration ensures that
support agents can focus on more challenging tasks, thereby improving efficiency
and job satisfaction.
How does Auralis Zap improve customer service?

Auralis Zap improves customer service by using AI-powered customer service
tools, such as AI chatbots and intelligent automation. These tools can handle a
vast array of customer queries instantly, providing answers that customers
expect with speed and accuracy, thus improving overall satisfaction.

Is Auralis Zap secure and reliable?

Yes, Auralis AI prioritizes security and reliability. It employs
state-of-the-art AES256 encryption encryption and security practices to
safeguard all interactions and data. Continuous updates and monitoring also
ensure that the system remains robust against evolving threats and challenges in
the AI landscape. We generally don’t store PII unless you specifically upload
it, or a user provides it in a question to your bots. We store queries and
responses in our database to be able to provide and improve on the service.
Queries and responses also pass through OpenAI and are subject to their privacy
policy as well.

Which AI models does Auralis use?

Auralis is uses multiple AI models in the background and chooses the best one
depending on your request. We have custom agents for text generation, image
generation, data visualization etc. We are constantly fine tuning models and
tweaking them with reinforcement learning. This is how Auralis gets better over
time and the more you use it.

What role does NLP play in Auralis?

Natural Language Processing (NLP) is at the core of Auralis. It enables the
system to understand, interpret, and respond to customer queries in a natural,
human-like manner. This capability ensures that interactions are smooth and
intuitive, enhancing the customer experience significantly. We combine NLP with
GPT to provide cutting edge customer support in natural languages. 

Why not just use ChatGPT?

Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It
internally routes requests to OpenAI when it feels the output will be the best
there. It also can send requests to other AI engines and software like
MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT
for a fraction of the price for your whole team with Auralis.

How does Auralis AI handle a surge in customer questions?

Auralis AI, using AI-powered chatbots and automated responses, is well-equipped
to manage high volumes of customer questions simultaneously. This capacity
ensures consistent customer support, even during peak times or unexpected
surges, safeguarding the customer experience.

How is this different than ChatGPT?

Auralis has all the features of ChatGPT along with capabilities to access the
internet, execute code and use other apps, access multiple finetuned AI models
and access tools you already use everyday. Think of it as ChatGPT + AutoGPT +
Powerful Custom Agents

Can you add my own data source to Auralis?

Yes – we write both custom connectors as well as integrations to other apps and
tools you use everyday. Please feel free to reach out to us on this form here.
Click here

I want an additional feature or tool on Auralis

We’d love to hear more ! Please feel free to reach out to us on this form click
here. We listen to our users attentively to make sure we’re adding features that
will be gamechanging for your team’s workflows.

Is my data safe with Auralis, how is my privacy protected?

You data is completly secure with auralis, we use pseudo randomizers internally
as well as externally and we don’t store or use PII unless you specifically
upload it, or a user provides it in a question to your Auralis. Its safer for
your data to use an AI service via Auralis as opposed to directly using that
service in most cases.


WHAT IS A RESOLVED TICKET?

A resolved ticket is counted when the customer confirms the answer provided is
satisfactory (hard resolution) or exits the conversation without requesting
further assistance (soft resolution). Customers can confirm an answer is
satisfactory by: – Pressing the “Thanks – that helps” quick reply. – Entering an
affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc. – Rating the response
4 stars or more Customers can request further assistance by: – Pressing the Talk
to a human quick reply. – Entering a response that suggests their query is
unresolved. – This includes asking clarifying questions or asking to speak to
human support.


DOES AURALIS AI SUPPORT MULTIPLE LANGUAGES?

Auralis AI leverages the multilingual capabilities of GPT, enabling it to
comprehend and respond in various languages found across the internet. This
means that even if your customer support content or data is primarily in
English, Auralis AI can interact and provide assistance in the language your
customers use. However, it’s important to note that querying in a language
different from your primary content language might impact the effectiveness
slightly. The AI is currently more adept at finding the most relevant context
and responses in the language in which it has been predominantly trained. We’re
continuously enhancing Auralis AI’s multilingual functionality to deliver more
accurate and contextually relevant support across diverse languages. Customers
can confirm an answer is satisfactory by: – Pressing the “Thanks – that helps”
quick reply. – Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’
etc. – Rating the response 4 stars or more Customers can request further
assistance by: – Pressing the Talk to a human quick reply. – Entering a response
that suggests their query is unresolved. – This includes asking clarifying
questions or asking to speak to human support.


CAN AURALIS SUPPORT HUMAN CUSTOMER SERVICE AGENTS?

Absolutely! Auralis AI is designed to complement and support human agents by
handling routine inquiries and filtering out complex issues that require human
intervention and passing them off to humans. This collaboration ensures that
support agents can focus on more challenging tasks, thereby improving efficiency
and job satisfaction.


HOW DOES AURALIS ZAP IMPROVE CUSTOMER SERVICE?

Auralis Zap improves customer service by using AI-powered customer service
tools, such as AI chatbots and intelligent automation. These tools can handle a
vast array of customer queries instantly, providing answers that customers
expect with speed and accuracy, thus improving overall satisfaction.


IS AURALIS ZAP SECURE AND RELIABLE?

Yes, Auralis AI prioritizes security and reliability. It employs
state-of-the-art AES256 encryption encryption and security practices to
safeguard all interactions and data. Continuous updates and monitoring also
ensure that the system remains robust against evolving threats and challenges in
the AI landscape. We generally don’t store PII unless you specifically upload
it, or a user provides it in a question to your bots. We store queries and
responses in our database to be able to provide and improve on the service.
Queries and responses also pass through OpenAI and are subject to their privacy
policy as well.


WHICH AI MODELS DOES AURALIS USE?

Auralis is uses multiple AI models in the background and chooses the best one
depending on your request. We have custom agents for text generation, image
generation, data visualization etc. We are constantly fine tuning models and
tweaking them with reinforcement learning. This is how Auralis gets better over
time and the more you use it.


WHAT ROLE DOES NLP PLAY IN AURALIS?

Natural Language Processing (NLP) is at the core of Auralis. It enables the
system to understand, interpret, and respond to customer queries in a natural,
human-like manner. This capability ensures that interactions are smooth and
intuitive, enhancing the customer experience significantly. We combine NLP with
GPT to provide cutting edge customer support in natural languages.


WHY NOT JUST USE CHATGPT?

Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It
internally routes requests to OpenAI when it feels the output will be the best
there. It also can send requests to other AI engines and software like
MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT
for a fraction of the price for your whole team with Auralis.


HOW DOES AURALIS AI HANDLE A SURGE IN CUSTOMER QUESTIONS?

Auralis AI, using AI-powered chatbots and automated responses, is well-equipped
to manage high volumes of customer questions simultaneously. This capacity
ensures consistent customer support, even during peak times or unexpected
surges, safeguarding the customer experience.


HOW IS THIS DIFFERENT THAN CHATGPT?

Auralis has all the features of ChatGPT along with capabilities to access the
internet, execute code and use other apps, access multiple finetuned AI models
and access tools you already use everyday. Think of it as ChatGPT + AutoGPT +
Powerful Custom Agents


CAN YOU ADD MY OWN DATA SOURCE TO AURALIS?

Yes – we write both custom connectors as well as integrations to other apps and
tools you use everyday. Please feel free to reach out to us on this form here.
Click here


I WANT AN ADDITIONAL FEATURE OR TOOL ON AURALIS

We’d love to hear more ! Please feel free to reach out to us on this form click
here. We listen to our users attentively to make sure we’re adding features that
will be gamechanging for your team’s workflows.


IS MY DATA SAFE WITH AURALIS, HOW IS MY PRIVACY PROTECTED?

You data is completly secure with auralis, we use pseudo randomizers internally
as well as externally and we don’t store or use PII unless you specifically
upload it, or a user provides it in a question to your Auralis. Its safer for
your data to use an AI service via Auralis as opposed to directly using that
service in most cases.


WHAT IS A RESOLVED TICKET?

A resolved ticket is counted when the customer confirms the answer provided is
satisfactory (hard resolution) or exits the conversation without requesting
further assistance (soft resolution).
Customers can confirm an answer is satisfactory by:

– Pressing the “Thanks – that helps” quick reply.
– Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc.
– Rating the response 4 stars or more

Customers can request further assistance by:

– Pressing the Talk to a human quick reply.
– Entering a response that suggests their query is unresolved.
– This includes asking clarifying questions or asking to speak to human support.


DOES AURALIS AI SUPPORT MULTIPLE LANGUAGES?

Auralis AI leverages the multilingual capabilities of GPT, enabling it to
comprehend and respond in various languages found across the internet. This
means that even if your customer support content or data is primarily in
English, Auralis AI can interact and provide assistance in the language your
customers use. However, it’s important to note that querying in a language
different from your primary content language might impact the effectiveness
slightly. The AI is currently more adept at finding the most relevant context
and responses in the language in which it has been predominantly trained. We’re
continuously enhancing Auralis AI’s multilingual functionality to deliver more
accurate and contextually relevant support across diverse languages.

Customers can confirm an answer is satisfactory by: – Pressing the “Thanks –
that helps” quick reply. – Entering an affirmative response such as ‘Yes’,
‘Sure’, ‘Thanks’ etc. – Rating the response 4 stars or more.

Customers can request further assistance by: – Pressing the Talk to a human
quick reply. – Entering a response that suggests their query is unresolved. –
This includes asking clarifying questions or asking to speak to human support.


CAN AURALIS SUPPORT HUMAN CUSTOMER SERVICE AGENTS?

Absolutely! Auralis AI is designed to complement and support human agents by
handling routine inquiries and filtering out complex issues that require human
intervention and passing them off to humans. This collaboration ensures that
support agents can focus on more challenging tasks, thereby improving efficiency
and job satisfaction.


HOW DOES AURALIS ZAP IMPROVE CUSTOMER SERVICE?

Auralis Zap improves customer service by using AI-powered customer service
tools, such as AI chatbots and intelligent automation. These tools can handle a
vast array of customer queries instantly, providing answers that customers
expect with speed and accuracy, thus improving overall satisfaction.


IS AURALIS ZAP SECURE AND RELIABLE?

Yes, Auralis AI prioritizes security and reliability. It employs
state-of-the-art AES256 encryption encryption and security practices to
safeguard all interactions and data. Continuous updates and monitoring also
ensure that the system remains robust against evolving threats and challenges in
the AI landscape. We generally don’t store PII unless you specifically upload
it, or a user provides it in a question to your bots. We store queries and
responses in our database to be able to provide and improve on the service.
Queries and responses also pass through OpenAI and are subject to their privacy
policy as well.


WHICH AI MODELS DOES AURALIS USE?

Auralis is uses multiple AI models in the background and chooses the best one
depending on your request. We have custom agents for text generation, image
generation, data visualization etc. We are constantly fine tuning models and
tweaking them with reinforcement learning. This is how Auralis gets better over
time and the more you use it.


WHAT ROLE DOES NLP PLAY IN AURALIS?

Natural Language Processing (NLP) is at the core of Auralis. It enables the
system to understand, interpret, and respond to customer queries in a natural,
human-like manner. This capability ensures that interactions are smooth and
intuitive, enhancing the customer experience significantly. We combine NLP with
GPT to provide cutting edge customer support in natural languages.


WHY NOT JUST USE CHATGPT?

Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It
internally routes requests to OpenAI when it feels the output will be the best
there. It also can send requests to other AI engines and software like
MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT
for a fraction of the price for your whole team with Auralis.


HOW DOES AURALIS AI HANDLE A SURGE IN CUSTOMER QUESTIONS?

Auralis AI, using AI-powered chatbots and automated responses, is well-equipped
to manage high volumes of customer questions simultaneously. This capacity
ensures consistent customer support, even during peak times or unexpected
surges, safeguarding the customer experience.


HOW IS THIS DIFFERENT THAN CHATGPT?

Auralis has all the features of ChatGPT along with capabilities to access the
internet, execute code and use other apps, access multiple finetuned AI models
and access tools you already use everyday. Think of it as ChatGPT + AutoGPT +
Powerful Custom Agents


CAN YOU ADD MY OWN DATA SOURCE TO AURALIS?

Yes – we write both custom connectors as well as integrations to other apps and
tools you use everyday. Please feel free to reach out to us on this form
here. Click here


I WANT AN ADDITIONAL FEATURE OR TOOL ON AURALIS

We’d love to hear more ! Please feel free to reach out to us on this form click
here. We listen to our users attentively to make sure we’re adding features that
will be gamechanging for your team’s workflows.


IS MY DATA SAFE WITH AURALIS, HOW IS MY PRIVACY PROTECTED?

You data is completly secure with auralis, we use pseudo randomizers internally
as well as externally and we don’t store or use PII unless you specifically
upload it, or a user provides it in a question to your Auralis. Its safer for
your data to use an AI service via Auralis as opposed to directly using that
service in most cases.

“I’ve seen our support scale effortlessly during peak demands, ensuring that
every customer gets the same accurate answer, no matter when they reach out.

 

And the insights we’ve gained have been pivotal for our strategic decisions.
Auralis is our secret weapon!”


Devrath Vijay CEO
Increase customer satisfaction while decreasing support costs with Auralis


+28%

BETTER CSAT SCORES


+33%

FASTER HANDLE TIMES


+42%

SWIFTER AGENT RAMP

Request Access



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San Francisco,
CA 94114


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Molde, Norway


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