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KAIZALA AND MICROSOFT TEAMS

 * Article
 * 04/24/2023
 * 5 contributors

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IN THIS ARTICLE

Important

Microsoft Kaizala will retire on August 31, 2023. We recommend moving to
Microsoft Teams for continued connection, sharing, and collaboration. After the
retirement date, access and support for Kaizala will be discontinued.

In April of 2019, we announced plans to bring Kaizala together with Microsoft
Teams. The capabilities of Kaizala complement the robust communication and
collaboration capabilities of Teams, the hub for teamwork in Microsoft 365.

Open the door to an entirely new way of doing business with Microsoft Teams.
Teams extends the capabilities of Kaizala - bringing together chat, meetings,
calling, collaboration, app integration, and file storage into a single
interface. Teams helps customers realize more value from their investments and
improves the frontline workers' day-to-day experience.

Teams improves workplace collaboration by helping organizations move from an
array of disparate apps to a single, secure hub that brings together what teams
need, including chat, meetings, and calling, all with native integration to the
Office 365 apps. Currently, organizations worldwide use Teams to collaborate
across locations, time zones, and languages.

Microsoft Teams is replacing Kaizala as the primary communication client in
Microsoft 365 for both internal employees and people in your extended networks.

Kaizala Pro capabilities are now available in Teams and include Kaizala actions
that are now available as Teams app templates, such as polls, surveys,
checklists, quizzes, and training. We've recently released the capability for
any Teams user to interact with external users through their phone numbers. For
more information, see the blog and article.

Enabling every member of an organization’s network with digital communication
and collaboration tools can transform the way work gets done. This overview
helps you start your transition from Kaizala to Microsoft Teams today.


MOVE FROM KAIZALA TO MICROSOFT TEAMS

This section provides information regarding the migration from Kaizala to
Microsoft Teams for the following entities:

 * Small and mid-size businesses (SMB) users
 * Enterprise users
 * Consumers


SMALL AND MID-SIZE BUSINESSES (SMB) USERS

Small and mid-size business (SMB) users can move from Kaizala to Teams
Essentials, a component of Microsoft Teams, by subscribing to Microsoft Teams
Essentials.

Teams Essentials is an affordable and professional meeting solution designed
with small businesses, such as restaurants, retailers, professional services,
and so on, in mind. This solution enables communication and collaboration in an
easy and reliable way. For more information on Microsoft Teams Essentials, see
Microsoft Teams Essentials QuickStart guide for small businesses.


ENTERPRISE USERS

Enterprise users can move from Kaizala to Microsoft Teams for Work by
subscribing to Microsoft Teams Built for hybrid work.

Microsoft Teams for Work provides the most productive and secure experience.
Microsoft Teams for work allows your teams to work together seamlessly from
anywhere and anytime, and to stay in the flow of your work.


CONSUMERS

Consumers can move from Kaizala to Microsoft Teams (free), a free app.

Get started with Microsoft Teams (Free), which includes built-in online meetings
and audio and video calling, seamless file sharing, and the ability to
communicate and collaborate inside and outside your organization. For more
information, see Introduction to Microsoft Teams.


FAQ


WHEN SHOULD MY ORGANIZATION MOVE FROM KAIZALA TO TEAMS?

We encourage all Microsoft 365 and Office 365 customers to start using Teams
today to take advantage of the rich capabilities it provides. These capabilities
include a simple and powerful experience for mobile users in 46 languages and
181 markets. Empower your frontline worker staff with capabilities such as shift
management, guest access, and support for custom workflows and apps with
Microsoft Flow and PowerApps. For specific Kaizala functionality that isn't yet
available in Teams, we'll be posting an updated timeline in the future.


HOW CAN I GET STARTED WITH TEAMS?

Download Teams from the app store, and then access training and resources in our
help center to get started. You can also join the Teams Tech Community to give
feedback, vote on feature requests, and engage with an awesome community.


WHAT CAN I DO TO PREPARE FOR THE TRANSITION OF KAIZALA TO TEAMS?

Start using Teams today for solutions that can empower communication across your
organization. Teams isn’t just an upgrade for Kaizala, but also a powerful tool
that opens the door to an entirely new way of doing business. Teams is uniquely
positioned for various frontline worker user scenarios, thanks to the
introduction of Teams Essentials designed for SMB and the ability to collaborate
with external users by entering the phone number or full email address with
Teams for personal use.


WILL I BE ABLE TO USE TEAMS TO COLLABORATE WITH CUSTOMERS AND PARTNERS OUTSIDE
MY ORGANIZATION USING A PHONE NUMBER?

Yes, with Teams Connect, you can invite any Teams user to chat by entering the
full email address or phone number you want to reach, and start a one-to-one or
group chat with anyone with a Microsoft personal account. No tenant switching is
required. A range of controls and tools are provided to the IT administrators
and Microsoft personal account Teams users to ensure security. View the support
page. For more information, see the blog.


NEXT STEPS



Charting your Kaizala to Teams journey






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ADDITIONAL RESOURCES






IN THIS ARTICLE



Theme
 * Light
 * Dark
 * High contrast

 * 
 * Previous Versions
 * Blog
 * Contribute
 * Privacy
 * Terms of Use
 * Trademarks
 * © Microsoft 2023