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 3. UK’s largest medical billing service for independent healthcare providers

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CIVICA MEDICAL BILLING AND COLLECTION

UK’s largest medical billing service for independent healthcare providers

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HELPING YOU FOCUS ON PATIENT CARE AND GROWING YOUR PRACTICE, WHILE WE TAKE CARE
OF YOUR MEDICAL BILLING SERVICE

Partnering with Civica (formerly MBC) allows clinicians in the private sector to
focus on their patients by effectively managing all aspects of the billing and
payment collection required in medical practice. Our service is built on a solid
foundation of dedicated account management, we put both the needs of the
practice and your patients at the core of everything we do.

Our bespoke billing software caters to all your medical billing needs to help
provide exceptional service delivery. It means that we can tailor our service to
the needs of your practice, allowing you to prioritise the clinical relationship
with your patient free from commercial concerns.

Using our service, consultants significantly streamline their billing process by
improving cash flow and reduces outstanding debts. We have robust procedures
that are proven to efficiently manage billing and minimise issues that can lead
to delays in payment. Using our premium medical billing service, practitioners
can get all the support they need to meet their medical billing needs.

With over 30 years’ experience we are amongst the largest medical billing
services in the United Kingdom and a trusted partner to more than 2,000 private
consultants, groups, clinics and hospitals delivery a bespoke, efficient and
secure service.

Download brochure

OUR BILLING SERVICE IMPROVES THE PATIENT EXPERIENCE BY OFFERING A RANGE OF
SIMPLE AND SECURE PAYMENT PATHWAYS.

This includes:

 * E-billing of private medical insurers and patients
 * 24/7 payment collection via our card portal
 * Collection of payments pre and post treatment.
 * Collection on the day via our client self-pay module
 * Ability to settle multiple invoices at the same time.

 

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WHY CHOOSE CIVICA MEDICAL BILLING AND COLLECTION?

 
0.5%
Average bad debt rate
 
 
+25%
Increase in net income
 
 
24/7
Online access to your data
 


HOW DO CIVICA MEDICAL BILLING AND COLLECTION ACHIEVE THIS?

Dedicated account management

Every practice is allocated their own dedicated account manager who is
responsible for managing all aspects of the revenue cycle for the practice. By
putting the practice at the centre of what we do has made us the preferred
choice of the medical professional. Our ‘intensive care’ onboarding process
ensures that we understand the nuances of your practice allowing us to work in
partnership with you to deliver a seamless service to your patients. Our
experienced account managers will ensure a smooth transition of your practice to
Civica’s Medical Billing and Collection service and provide continuity to your
patients.

Minimise debt

For many practices our bad debt rate is as low as 0.3%. This is achieved through
a combination of our expertise in account management alongside robust chase
procedures. We provide the full range of payment pathways a modern practice
needs, which leads to not only vastly improved cashflow but greatly reduced bad
debts.

We are happy to take on any outstanding debt and have collected over £750
million for our clients.

Maximise billing revenue

We can increase your net income by up to 25% through our expertise in maximising
your billing revenue. This is achieved by optimising the billing of your
clinic/theatre data in line with the relevant coding rules and price tariffs
that are applicable. We will also provide a benchmark of your fees. Many
practices see a significant increase in revenue from increased patient footfall
as their team is freed up to focus on new enquiries and improved communication
with existing patients.

Where appropriate we will liaise with Insurers to obtain the appropriate
contribution for complex procedures in both a pre and post operative situation.

24/7 access to your data

Our market leading dashboard reporting module provides 24/7 online access to a
wide range of financial and management data relating to the practice. It
combines an overview of the practice in a simple to read dashboard format
covering all the major practice KPIs alongside a range of reporting at both the
summary and granular level. Reporting available includes:

 * Billing and Payment analysis
 * Aged Debt reports
 * Bank Reconciliation reports
 * Patient Activity data
 * Referral, Location, Payment company and Fee analysis.

Reports can be run based on a range of criteria and the data can be displayed in
a range of formats or exported in csv and excel format.

Efficient billing

We process over 500,000 invoices a year through our custom-built intuitive
software designed specifically to provide secure efficient billing. We aim to
bill the same day that we receive the clinic/theatre data which means there are
no delays. This ensures we can chase the payment in a timely manner and any
problems are quickly identified. As your dedicated billing service provider,
billing and payment collection is supported throughout the year and not
disrupted by secretarial absence for sickness or holiday.

Strengthen patient relationships

Our service ensures that you can protect the relationship between the practice
and the patient. Enabling your team to focus purely on patient care without the
complications of managing commercial concerns.

E-billing and 24/7 payment collection

Civica Medical Billing and Collection electronically bills insurance companies
providing secure data transfer, confirmation of delivery and faster payments.
Patients are invoiced by email and our invoices include a range of payment
options including a link to our payment portal providing 24/7 collection
capability.

Reconciled payments

All payments from insurance companies and patients are accurately reconciled on
our system in a timely fashion ensuring patient shortfalls and co-payments are
quickly identified and invoiced. Most major insurance companies will pay the
practice directly, and any funds paid to Civica will be transferred to the
practice bank account.

Cost effective

As our fees are charged on what we collect, rather than activity carried out, it
means our costs are always aligned to your received income. By maximising your
billing revenue, improving cash flow, and reducing bad debts our clients’
practices achieve significant financial benefits that more than cover the cost
of our service. Coupled with the fact our service fees are tax deductible means
that we are extremely cost-effective.

 


FOR PATIENTS

 



 

Click the button below to pay your medical invoice

 

Pay invoice here

 

 

 

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FOR HEALTHCARE PROVIDERS

To discuss our service and your practice fill in the enquiry form

 

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address1

 

By clicking 'SUBMIT' I understand and agree to you using my information to
respond to my enquiry and to email me further marketing communications from
Civica. You can unsubscribe or select your email preferences at any time through
our Email Preference Centre.

Privacy – At Civica we take your privacy seriously. We collect data via our web
site to operate effectively. We will use the information you provide to respond
to your enquiry, and to email you further related marketing communications from
Civica. You can read our full privacy notice here

Dr Andrew Gaya,

Consultant Clinical Oncologist

Very efficient and responsive service. They are a pleasure to deal with. My bad
debt levels have fallen significantly. It's extremely reassuring knowing this
aspect of the practice is being taken care of, leaving me more time to focus on
patient care.

Read our testimonials


HOW CIVICA MEDICAL BILLING AND COLLECTION HELPED GROW MY PRIVATE PRACTICE

Removing medical billing allows consultant cardiologist, Dr Dinos Missouris to
focus on clinical care and improve cash flow.

Read more


REDUCING PRESSURE ON MEDICAL PRACTICES

Is your medical secretary overwhelmed? Simon Brignall pinpoints the key warning
signs to watch for and offers a check list for you to assess why your practice
might need help.

Find out more

LET THE EXPERTS FIT THE BILL

Outsourcing private practice medical billing and collection is increasingly the
simplest and most effective route for consultants in private practice. Simon
Brignall examines the reasons why

Find out more

ENSURE YOU DON’T FALL BEHIND

Increased patient footfall is bringing big benefits to doctors’ private
practices – but many face challenges as a result. Simon Brignall highlights the
problems and discusses what you can do

Find out more

THE WISDOM OF FORMING GROUPS

The ways that groups differ from running your own sole practice, and why it’s
important to have the correct processes in place.

Find out more

RELEASE YOURSELF OF THE CHORE OF MEDICAL BILLING

The benefits to outsourcing medical billing and collection for private practices
of all ages and size.

Find out more

WHY DOCTORS FAIL TO GET TOP BILLING

Common medical billing and collection problems consultants’ practices share.

Find out more


HEALTH & CARE HEADLINES

News

28th May 2024

Nottinghamshire Pension Fund moves to the cloud with Civica UPM

Read Now

View Health & Care News
Insight

30th January 2024

Healthcare Transformation 2024: Civica's Paula Ridd's Insights

Read Now

View Health & Care Insights
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