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Text Content

Product

Automated AI Tagging

Precision NLP feedback clustering

Chat

Ask direct questions about your feedback

Competitor Analysis

Analyze your competitor's feedback

Custom Dashboards

Create personalized dashboards for analysis

AI-Generated Summaries

Get concise summaries of your feedback


Notifications

Real-time feedback alerts in email and Slack

Survey Analysis

NPS, CSAT and survey analysis

Semantic Search

All your feedback, one simple search

Actionable Insights

Uncover key insights from your feedback

Survey Creation

Design and distribute surveys easily


Industries

Banking & Finance

Improve your banking services with customer review insights

Retail

Build better shopping experiences from customer feedback

Travel

Enhance travel services based on customer feedback.


Marketplaces

Quickly adapt to buyer and seller insights and trends

Ecommerce

Optimize online sales by analyzing customer satisfaction metrics

Government

Utilize feedback to improve key services


Industries

Marketplaces

View Marketplaces use cases

eCommerce

View eCommerce use cases


Banking

View Banking use cases

Retail

View Retail use cases


Resources

Blog

Read Anecdote resources

Integrations

Connect with 230+ sources

Customer stories

See which companies use us

Community

Learn about Anecdote use-cases

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Pricing

LoginBook Demo

For customer-centric teams at B2C companies


COLLECT, ANALYZE AND ACT ON YOUR CUSTOMER FEEDBACK WITH AI

An easy-to-use platform that brings all your customer feedback sources into one
place for detailed AI analysis and insights.
Book DemoTry for free


Trusted by Product and CX Teams at

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2:18
●●●●●●●●●
Introduction to Anecdote
Overview of Anecdote Features
Actionable Insights and Alerts
Real-time Updates and Alerts
Discover Tab and Chat Feature
Analytics Section and Filters
Bugs Dashboard and Prioritization
Flexible Dashboards for Different Teams
Foundation to Customer Understanding










YOUR FEEDBACK TAGGED WITH UNMATCHED PRECISION

Our proprietary Natural Language Processing Engine delivers up to 93% accuracy
on text based semantics, supported by secure on-prem processing to guarantee the
safety of customer data.


WHAT OUR CUSTOMERS SAY

The go-to feedback solution for Product, Customer Experience, and Engineering
teams

Anecdote’s level of insight and analysis has been a pivotal factor in driving
many of our quarterly product roadmap decisions

Alex Motto
Director of Product Operations

Our product team saves 10 hours per week tagging tickets - logging in and seeing
all our feedback in one dashboard is amazing

Luke Chircop
Product Director

Being on high alert for bugs highlighted by our customers with the Slack
integration allowed us to decrease response times to issues by a margin

Moayed Almoayed
Co-founder

Anecdote's ability to analyze feedback in multiple languages, particularly
Arabic, has been a game-changer for us. It's allowed us to really understand a
wider range of customers, making our services more accessible

Ledi Lapaj
Director of Customer Experience






TURN COMPETITOR FEEDBACK INTO ACTION

Analyze what customers are saying about others in your market. Our system makes
it simple to find the alpha in your competitors’ feedback, helping your team
shape your product roadmap. Use what you learn to lead the way in your market.




INTEGRATE WITH OVER 230+ FEEDBACK SOURCES


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CONNECT YOUR TECH STACK



FEEDBACK ALERTS STRAIGHT TO YOUR TEAM

Enable real-time notifications for key customer feedback insights and anecdotes
sent straight to your Slack
channels or team email addresses. Simply set the frequency and search term.




ANECDOTE'S ROI 🎯
*ON AVERAGE

1.8%
Reduction in churn
17%
Reduction in support tickets
47%
Faster bug resolution time
5 Days
per month saved tagging tickets


INSTANTLY SEARCH THROUGH YOUR DATA

Discover insights in a snap: Our search tool sifts through all your customer
feedback, from support to reviews, to find exactly what you're looking for.
Perfect for product research and validating hypotheses.


COLLECT, UNDERSTAND AND ACTION YOUR NPS, CSAT AND SURVEY RESPONSES

Our NLP engine analyzes your survey, NPS, and customer feedback data to reveal
key themes, trends, and insights. This enables you to truly understand customer
sentiment and critical pain points.



Join Uber, Grubhub and Dropbox in scaling your customer experience strategy


START YOUR FREE TRIAL

No matter your role - from Product to Engineering to CX - Anecdote provides
tailored plans for your entire customer-centric team.

Book a quick demoOnboard for free


UNLOCK YOUR FEEDBACK POTENTIAL

Finding the right CX software shouldn't be hard. Our guide simplifies the
decision process so you can confidently choose the platform that best aligns to
your needs.


OTHER SOFTWARE


WITH ANECDOTE

Inability to search through all data instantly
Semantic search for product research
No survey creation, sending and analysis feature
Create, send and analyze surveys with AI
Higher data breach risks without on-prem processing
On-premise data processing enabling security and control
No integrations with Project Management Tools
Send feature requests and issues to Asana, Jira and Linear
Limited or no custom tag taxonomy
Build custom taxonomy with ML model trained on your data
Limited dashboard analysis with AI
Create AI dashboards and export them elsewhere


FREQUENTLY ASKED QUESTIONS


HOW ACCURATELY DOES ANECDOTE EXTRACT INSIGHTS FROM CUSTOMER FEEDBACK DATA?

Our proprietary NLP engine and machine learning models enable Anecdote to
pinpoint insights with acute, personalized accuracy - significantly higher than
competitors. With premium you secure custom taxonomy and your own model trained
on your data.




CAN NON-TECHNICAL USERS EASILY ACT ON ANECDOTE’S INSIGHTS?

Yes, our dashboard summarizes actionable findings into simple, interactive
visualizations for quick consumption.




HOW MANY LANGUAGES DOES ANECDOTE UNDERSTAND?

Anecdote is Polyglot. It is equally strong in English, Arabic (including
dialects), Spanish, Portuguese, Chinese, and the top-40 other most popular
languages worldwide.




WHAT KIND OF SOURCES CAN ANECDOTE ANALYZE FOR FEEDBACK?

Anecdote seamlessly integrates with surveys, review sites, community forums,
social channels, and 200+ other sources to uncover insights.




IS MY DATA SECURE WITH ANECDOTE?

Absolutely. We understand data security is critical. Anecdote is SOC 2 certified
and undertakes regular 3rd party penetration tests and audits to validate our
strict security practices. We encrypt all data in transit and at rest, and
leverage zero-trust access controls across our cloud infrastructure. You can
feel confident entrusting your data to our platform. Data is stored in Encrypted
S3 bucket and Elastic Search.




WE ALREADY USE MEDALLIA/QUALTRICS. WHY SHOULD WE ADD ANECDOTE?

This is a marriage made in heaven. Anecdote complements your existing platforms
by extracting 10-20% more actionable insights from feedback using AI - enabling
you to prevent churn among disappointed customers, eliminate key pain points
impacting NPS, and quantify emotional sentiment around new products to determine
launch readiness.




DOWNLOAD YOUR FREE APP REPORT 🚀

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UNCOVER A GOLDMINE OF CUSTOMER INSIGHTS YOU DIDN'T EVEN KNOW EXISTED.

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