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CX VIBE


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TRANFORMING


CUSTOMER EXPERIENCE

HOW IT WORKS

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STRATEGY

Define a Community Engagement strategy to deliver on the Brand's business
goals.  Key activities are:



 * Develop Community (e)Xchange Roadmap including aspects of the people, process
   & technology

 * Create the solution blueprint

 * Define the scope of the Transformation Plan and the associated desired
   business outcomes

 

Not sure where to start?  No worry, click the "Free CX Transformation Consult"
and we will schedule an hour dedicated to developing your storyboard for
transformation.

ENGAGE

Harness Community Members to deliver on the Brand's business goal.  Key
activities include:



 * Baseline metrics

 * Prototype engagements and prioritize quick wins

 * Understand and influence the "vibe of your tribe



Once your Community is thriving, CX Vibe can assist your service needs...  We
manage Community (e)Xchange behind the scenes so you can focus on the business
of bringing value to your Community.

MEASURE

Connect with the vibe of your Tribe and track the value of the CX Services you
use



Your Brand Leaders are connected to your Community Engagement Measurements
making it easy to track engagement, sentiment and results on your:

- Appointments      - Marketing Material

- Automation          - Partner Marketing

- Forums                - Surveys

- Event Marketing. - Training

- How To Support  - Workflow                        

Measurements directly tie to our service fees so you pay for what you use, not
headcount.



Free CX Tranformation Consult

ABOUT US

OUR STORY

We help transform your Community to deliver on your Brand's desired business
outcomes.  Our team brings strong facilitation and change management skills to
align your enterprise on all aspects – people, process and technology – of the
transformation




OUR VISION

Businesses are successful when they have highly engaged customers, as well as,
employees. What's the vibe of your tribe? Work with us to find out! Whether you
are launching a new engagement strategy or making a tweak to existing
procedures.... we will help you harness the power of your Community Members to
deliver on your business goals.

TECHNOLOGY




Sometimes the path to achieving an active-happy community is challenged by
overwhelming options of media, messages and time! With CX Vibe we make your
journey easy by charting an IT Investment plan tailored to the business results
you seek and leveraging the investments you've already made.  Independent
transformation leadership and consulting giving you confidence that
recommendations are not influenced by external vendor ties or incentives. 



 

 


SERVICES

 

TRANSFORMATION THOUGHT LEADERSHIP



Let us  chart your course for IT investment to harnesses the power of Big Data,
Internet of Things, Social, Mobile, Analytics, Robotic Process Automation and
Cloud technologies to deliver transformational change.  Independent
transformation leadership and consulting giving you confidence that
recommendations are not influenced by external vendor ties or incentives.  Over
40 years of combined leader experience in communication & collaboration ensures
your success.



Cx Vibe is led by Loretta T. Garcia a transformation leader with strong
facilitation and communication skills.  She has executed large scale customer
care and IT service delivery transformations on behalf of Hewlett Packard
Enterprise and Sabre Airline Solutions.


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CONTACT US

SOCIAL

info@cxvibe.com



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CALL OR TEXT

+1 646-883-1514

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© 2016  The information contained herein is subject to change without notice.