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Afrikaans አማርኛ العربية English Harshen Hausa Igbo Sesotho Kiswahili Yorùbá Zulu
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SASSA STATUS CHECK APPEAL

Lodge an Appeal or Check an SASSA Appeal Status

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If your application be declined, you will have the right to appeal the SASSA
decision by lodging an appeal with the Department of Social Development for each
month your application was declined.


SASSA SOCIAL RELIEF OF DISTRESS GRANT: HOW TO APPEAL A REJECTED APPLICATION

The South African Social Security Agency (SASSA) extends multiple social
assistance grants to eligible individuals and families. Among these grants is
the Social Relief of Distress (SRD) grant, designed to offer financial aid to
those impacted by poverty and unemployment. While the application process for
the SRD grant is straightforward, there might be instances where applications
face rejection. In such situations, individuals have the option to appeal the
decision.


THINGS TO CONSIDER BEFORE APPEALING FOR SASSA SRD GRANT

Before initiating the appeal process, it’s crucial to comprehend the valid
reasons for doing so. These reasons encompass:

1. Insufficient Information: Ensure the provision of accurate and complete
information in your application.
2. Alternative Income Source: Confirm that your regular income does not surpass
R595 per month.
3. Existing SASSA Grant: It is not permissible to receive multiple SASSA grants
simultaneously.
4. Identity Verification Issues: Double-check the accuracy of your ID number,
name, and surname.
5. Other Government Benefits: Assess your eligibility for other government
benefits.
6. Age Limitations: Adhere to the age requirements (18-60) for SRD grant
eligibility.
7. Fraudulent Activity: Avoid engaging in activities that may be perceived as
fraudulent.
8. Employment and Income Tax Contributions: Be mindful that income tax
contributions could impact eligibility.
9. Discrepancies with Department of Home Affairs’ Records: Ensure that your
details align with Home Affairs records.
10. Current Recipient of Another Social Grant: Ineligibility may apply if you
are already receiving another social grant.
11. Deceased Status on Home Affairs Database: Verify your status on the Home
Affairs database to avoid complications.


WHO TO APPEAL SASSA GRANTS?

To initiate an appeal for an unfavorable decision on your SRD grant application,
follow these steps:

1. Visit the official SASSA appeals website.
2. Input your South African ID number and the phone number used during the
initial application.
3. Request a PIN, which will be sent to your registered phone number. Enter the
PIN to proceed.
4. Choose the specific month for which you intend to appeal the SRD grant
application decision.
5. Clearly articulate the reason for your appeal, citing factors such as
incomplete or inaccurate information, technical errors, or a change in
circumstances.
6. Submit your reconsideration request after providing all necessary details. A
confirmation message will be displayed upon successful submission.
7. Await the outcome of your appeal. SASSA will review your request along with
supporting documentation, and you will be notified of their decision.


PROCESS & TIMELINE FOR SASSA APPEALS

To enhance the likelihood of a successful appeal, adhere to these crucial
timelines:

1. File your appeal within 30 days of receiving the rejection notification from
SASSA.
2. Exercise patience, as the appeal process may take up to 90 days for
processing.

During this waiting period, numerous applicants have experienced positive
outcomes with their appeals, leading to the reinstatement of their SRD grant
payments.


SUBMITE RECONSIDERATION REQUEST EACH REJECTED MONTH

If your SRD grant application faces rejection for multiple months, SASSA
recommends submitting distinct reconsideration requests for each month you
believe was unfairly denied. It is crucial to meticulously review each instance
of rejection and explore the potential eligibility for the grant in each
applicable month. SASSA encourages applicants to persist in filing
reconsideration requests, even if they have already submitted one for a previous
month. This proactive approach significantly boosts the chances of securing
grant payments for all eligible months.


HOW TO CHECK THE ONLINE STATUS OF SASSA APPEALS?

To check the status of your SASSA appeal, you can use one of the following
methods:

1. Appeal Status Check Online for SASSA:
– Visit the SASSA SRD Grant website and navigate to the “Appeals” section.
– Create an account or log in using your ID number and the mobile number
registered with SASSA.
– Select the “Check Appeal Status” option.
– Enter your ID number and the phone number used during the application process.
– Your current appeal status will be displayed on the screen.

2. Contact SASSA Call Center:
– If you encounter difficulties checking your appeal status online, contact the
SASSA call center.
– Provide your ID number and the phone number used during the application
process.
– A SASSA representative will assist you in checking your appeal status.

If your SRD grant application is rejected, you possess the right to appeal the
decision. Ensure compliance with the valid grounds for appeal and follow the
steps outlined by SASSA. By pursuing reconsideration for each rejected month and
regularly checking the appeal status, you enhance the likelihood of securing the
SRD grant payments.

Dear SRD applicant,

 * Have you applied to SASSA for the Covid-19 SRD on their electronic platform,
 * Did you get a notification that your application was rejected?
 * Do you disagree with that decision?

If you answered “YES” to all 3 questions, you may, within a period of 30 days
but not exceeding 90 days, appeal SASSA’s decision to the Independent Tribunal
for Social Assistance Appeals (ITSAA). To do so, follow these steps:

 * Double check that the information you provided to SASSA, which is reflected
   on the SRD DSD Appeal Electronic Platform is complete and correct.
 * Where necessary, update your contact information by clicking on this link.
   This is very important in the event that your appeal is successful. If your
   appeal is successful the Independent Tribunal will direct SASSA to initiate
   the payment of the Covid-19 SRD directly to you and accordingly need to have
   your correct contact information.
 * After updating your information on the link provided, if applicable, click
   “Save” and thereafter you will be automatically redirected back to the SRD
   DSD Appeal website to continue to lodge your appeal.
 * Appellants or their proxy will have to confirm that they have read and
   accepted the clauses in the Declaration and Consent Documents.
 * Click “Submit” and look out for the confirmation message on the page that
   your application was submitted successfully.
 * Please note, an appeal application needs to be lodged in relation to each
   month where a person is rejected by SASSA, if in disagreement with the
   decision.


APPELLANTS ARE REMINDED THAT THE INCOME THRESHOLD FOR INSUFFICIENT MEANS, AS
CONTEMPLATED IN THE REGULATIONS, IS R350 PER PERSON PER MONTH

You can obtain the status of your appeal on this website. Failure to lodge an
appeal for each month that the Covid-19 SRD application was rejected by SASSA
will result in the original decision sustained.
The decision of the Independent Tribunal is the final decision and no further
internal recourse will be available. If the applicant is not satisfied with the
decision of the Independent Tribunal, the appellant may approach the High Court
for judicial review as provided for in the Promotion of Administrative Justice
Act, 2000 within a period of 180 days.


THE SOCIAL RELIEF OF DISTRESS GRANT

You can obtain the status of your appeal on this website. Failure to lodge an
appeal for each month that the Covid-19 SRD application was rejected by SASSA
will result in the original decision sustained.
The decision of the Independent Tribunal is the final decision and no further
internal recourse will be available. If the applicant is not satisfied with the
decision of the Independent Tribunal, the appellant may approach the High Court
for judicial review as provided for in the Promotion of Administrative Justice
Act, 2000 within a period of 180 days.


CONTACT SOUTH AFRICAN SOCIAL SECURITY AGENCY SASSA


PHONE NO

012 312 7727


EMAIL

grantappeals@dsd.gov.za


ADDRESS

Department of Social Development Independent Tribunal for Social Assistance
Appeals (ITSAA) Private Bag x 901, Pretoria, 0001


FAX

086 534 3124 or 086 216 371




FAQS FOR SASSA STATUS CHECK APPEALS


What is the SASSA SRD Grant?

The Social Relief of Distress (SRD) grant provided by the South African Social
Security Agency (SASSA) offers financial assistance to individuals and families
affected by poverty and unemployment.

Why might my SRD grant application be rejected?

Your application could be rejected due to various reasons such as insufficient
information provided, exceeding the income limit, receiving other SASSA grants
simultaneously, identity verification issues, and more.

What should I consider before appealing for the SRD grant?

Before appealing, make sure you understand the eligibility criteria and reasons
for rejection. Check for accuracy in the information provided, ensure compliance
with age limitations and other government benefits, and avoid any fraudulent
activity.

How do I address discrepancies in my application?

Ensure that all information provided in your application is accurate and
complete. Double-check your identity verification details, income sources, and
any existing SASSA grants you may be receiving.

What documents do I need to submit for the appeal?

The required documents for the appeal may include proof of income, identity
verification documents, and any additional information requested by SASSA.

How long does the appeal process take?

The duration of the appeal process may vary, but SASSA strives to process
appeals as quickly as possible. You can check the status of your appeal online
or by contacting SASSA directly.

Can I apply for other government benefits while appealing for the SRD grant?

Yes, you can apply for other government benefits if you meet the eligibility
criteria, but make sure to inform SASSA about any changes in your circumstances.

Can I challenge if my SRD grant application is declined?

Certainly, you can appeal if your SRD grant application is rejected.

Who can appeal SASSA grants?

Anyone whose application for a SASSA grant, such as the Social Relief of
Distress (SRD) grant, has been rejected can initiate an appeal if they believe
the decision was unfair or incorrect.

What should I do if my SRD grant application is denied for several months?

If your SRD grant application is turned down for multiple months, submit
separate reconsideration requests for each month it was rejected unfairly.

How can I check the status of my SASSA appeal?

You can easily check your SASSA appeal status online on the SASSA SRD Grant
website or by contacting the SASSA call center.

Should I submit a reconsideration request for each rejected month?

Yes, if your SRD grant application is rejected for multiple months, it is
recommended to submit distinct reconsideration requests for each month you
believe was unfairly denied. This increases the chances of securing grant
payments for all eligible months.

How long does the SASSA appeals process take?

The appeal process may take up to 90 days for processing. During this waiting
period, applicants are encouraged to exercise patience while their appeals are
reviewed.

What should I do if I encounter difficulties checking my appeal status online?

If you encounter difficulties checking your appeal status online, you can
contact the SASSA call center. Provide your ID number and the phone number used
during the application process, and a SASSA representative will assist you in
checking your appeal status.

What rights do I have if my SRD grant application is rejected?

If your SRD grant application is rejected, you have the right to appeal the
decision. Make sure to comply with the valid grounds for appeal and follow the
steps outlined by SASSA. By pursuing reconsideration for each rejected month and
regularly checking the appeal status, you increase the likelihood of securing
the SRD grant payments.

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