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POST /us/en/SearchResults.page

<form id="ups-header_search" class="header-search" role="search" method="post" action="/us/en/SearchResults.page">
  <div class="input-group dropdown"><label id="search-label" for="ups-mainNav-search" class="sr-only">Track a package or search</label><span class="icon ups-icon-search" aria-hidden="true"></span><input id="ups-mainNav-search" type="search"
      class="search-field" name="q" autocomplete="off" placeholder="Track a package or search" data-toggle="dropdown">
    <div class="dropdown-menu suggestion-menu" aria-labelledby="popular-searches">
      <div class="dropdown-header" id="popular-searches">Popular Topics</div>
      <a aria-label="Popular Term shipping discounts" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/business-solutions/open-an-account.page" data-utg-internal-search="Y">shipping discounts</a><a aria-label="Popular Term supplies" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/shipping/order-supplies.page" data-utg-internal-search="Y">supplies</a><a aria-label="Popular Term customer service" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/contact-us.page" data-utg-internal-search="Y">customer service</a><a aria-label="Popular Term change delivery" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/tracking-support/change-delivery-options.page" data-utg-internal-search="Y">change delivery</a><a aria-label="Popular Term claim" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/file-a-claim.page" data-utg-internal-search="Y">claim</a><a class="dropdown-item popular-search ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Search Term" data-utg-on-site-search-assist-src="Popular Terms" data-utg-on-site-search-assist="my choice" href="#" data-search="my choice" aria-label="Search for my choice" data-utg-internal-search="Y"><span class="icon ups-icon-search" aria-hidden="true"></span> my choice</a><a aria-label="Popular Term pick up" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/business-solutions/pickup-dropoff-options.page" data-utg-internal-search="Y">pick up</a><a aria-label="Popular Term tracking" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/tracking-support.page" data-utg-internal-search="Y">tracking</a><a aria-label="Popular Term jobs" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.jobs-ups.com/" data-utg-internal-search="Y">jobs</a><a aria-label="Popular Term returns" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/us/en/support/shipping-support/print-shipping-labels/how-to-write-address/how-to-return-a-package.page " data-utg-internal-search="Y">returns</a>
    </div>
  </div><button class="ups-cta ups-cta-primary search-submit-btn" type="submit">Search<span class="icon ups-icon-right-arrow" aria-hidden="true"></span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button"><span
      class="icon ups-icon-close" aria-hidden="true"></span><span class="sr-only">Close</span></button>
</form>

Text Content

 * UPS Location Near
   
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 * United States - English
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    * Estados Unidos - Español
   
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 * About UPSOpen the link in a new window

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 * About UPSOpen the link in a new window
 * United States - English
    * United States - English
    * Estados Unidos - Español
   
   Select Another Country or Territory

 * Shipping
   
   
   SHIPPING
   
    * Create a Shipment
    * Calculate Shipping Cost
    * Schedule a Pickup
    * View Shipping History
    * Batch File Shipping
    * Order Supplies
    * Manage Customer Orders
      Marketplace Shipping
    * Open an Account
      Save up to 74% on Shipping
   
    * Shipping Services
    * How to Return a Package
    * How To Ship a Package
    * International Shipping Guide
    * Go to Shipping Support

 * Tracking
   
   
   TRACKING
   
    * Track a Package
    * Change a Delivery
    * Go to Tracking Support
   
    * View Your Home Deliveries
      UPS My Choice®
    * Manage Business Shipments
      UPS My Choice® for Business
    * Shipments for Large Businesses
      Quantum View®

 * Products & Services
   
   
   PRODUCTS & SERVICES
   
    * Open an Account
      Save up to 74%
    * Business Shipping Tools
    * Shipping Services
    * View and Control Your Shipments
      UPS My Choice® for Business
    * Manage Shipments for Large Enterprises
      Quantum View®
    * Pay Bill
    * File a Claim
   
    * Start or Grow Your Business
    * Expand Your Online Business
    * Pickup and Drop-off Options
    * Simplify Returns

 * The UPS Store
   
   
   THE UPS STORE
   
    * Pack and Ship
    * Printing Solutions
    * In-Store Services
      Notary, Passport and Supplies
   
    * Open a Mailbox
    * View All Services

Track a package or search
Popular Topics
shipping discountssuppliescustomer servicechange deliveryclaim my choicepick
uptrackingjobsreturns
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 1. Home
 2. Contact Us


CONTACT US





HOW CAN WE HELP?

 * Where’s My Package?
 * Lost or Damaged Packages
 * How Do I Change a Delivery?
 * I Need Help With My Bill
 * Additional Contacts


HOW TO GET THE LATEST INFO ON A PACKAGE’S LOCATION

 * Tracking your package on UPS.com will give you the most up-to-date
   information about the status of your shipment. Not sure what your tracking
   status means? Here’s a list of common tracking statuses.
 * Typically, our drivers can deliver as late as 9 p.m. During the holiday
   season, our drivers may deliver even later. If we're unable to deliver a
   package that shows a status of "out for delivery," we’ll try another delivery
   on the next business day.


MY DRIVER HASN'T DELIVERED MY PACKAGE

 * If your driver left a UPS Delivery Notice, it's because their first attempt
   at delivering or picking up your package was unsuccessful. Here’s what to do
   next with your delivery notice. If they didn't leave a delivery notice, it's
   because they need more information on how to deliver it. You can log into UPS
   My Choice® to provide them the info they need to get your package to you.


MY PACKAGE SAYS IT'S BEEN DELIVERED, BUT I CAN'T FIND IT

 * Your driver will try to leave your package out of plain sight to protect it.
   Check exterior doors and places like porches, back patios or garages. Also
   check with anyone who may have picked up your package, like a neighbor. If
   you still can’t find it, contact the seller to start a claim.


FILING A LOSS OR DAMAGE CLAIM

 * If you're having an issue with a lost or damaged package, you can provide us
   with the details and our team will see it through that we make things right.
 * You’ll have up to 60 days from the scheduled delivery date to start a claim
   for packages that have been lost or damaged, or if a collect on delivery
   (C.O.D) payment has not been received.
 * All claims will require some form of supporting documentation to help us
   locate a missing package or provide an accurate resolution to a damage claim.
   During a damage claim, photo documentation will be required and a physical
   inspection at a UPS-approved location may be needed as well. Without enough
   supporting documentation, the processing of your claim could be delayed or
   denied altogether.


I NEED TO CHANGE A DELIVERY I’M RECEIVING

You can reroute or reschedule packages* online when you create a UPS.com profile
and enable UPS My Choice. Changing a delivery can be done in three easy steps:

 1. Open Your Dashboard: Log into My Choice to view your dashboard.
 2. Select Your Package: Click on “Delivery Options.” If you don’t see “Delivery
    Options,” that means the shipper has restricted this option*.
 3. Follow the Prompts: Reroute your package to a different location or change
    the delivery date.

Don't have My Choice? Sign up for free.

*Sometimes, shippers restrict change delivery options based on package contents.


I WON’T BE HOME AND I NEED TO PUT A HOLD ON MY DELIVERIES

You can use My Choice to request a hold on your deliveries in a few different
ways:

 * We can hold onto your package and deliver it once you’re back in town.
 * You can request we leave your package with a neighbor.
 * We can reroute your package to another address, in certain cases.
 * You can request we hold onto your package for you to pick up at a UPS
   location.


I NEED TO CHANGE A DELIVERY THAT I’VE SENT

Using UPS Delivery Intercept, you can request delivery changes for a package you
sent before we try and make the first delivery attempt. Delivery intercept
offers a few different options to have the delivery updated:

 * Request the package be returned to you.
 * Redirect the package to another address.
 * Reschedule the delivery for another day.
 * Request the package be held for pickup by the recipient.

Please note: A UPS intercept request can be canceled or changed before it’s been
completed. Fees may apply for all types of requests, however, you’ll only be
charged if the request is completed.


I’M HAVING TROUBLE PAYING MY BILL THROUGH THE UPS BILLING CENTER

 * If you have (A) a 10-digit temporary account number or (B) a Trade Direct
   invoice, you won’t be able to pay your bill in the UPS Billing Center. Please
   call the number on your invoice to pay your bill over the phone.


I NEED TO DISPUTE A CHARGE ON MY BILL

 * The most efficient way to dispute charges is by logging into the UPS Billing
   Center and selecting “Help and Support Center” for detailed instructions. If
   you have a paper bill or a 10-digit account number, call the phone number on
   your invoice. If you don’t have an invoice, call 1-800-811-1648 for domestic
   billing support or 1-866-493-7140 for import billing support.

Customer Service
Hours: 7 Days/Week, 6 a.m. - 1 a.m. EST
1-800-742-5877

International Shipping
Hours: 24/7
1-800-782-7892

Technical Support
Hours: M - F, 7:30 a.m. - 9 p.m. EST
Weekends, 9 a.m. - 8 p.m. EST
1-877-289-6418

Freight Support
Less Than Truckload (more than 150 lbs): 1-800-333-7400
Truckload (more than 12,000 lbs): 1-888-682-4652
Air Freight (more than 150 lbs): 1-800-443-6379
Ocean Freight: 1-800-350-8440

TTY/TDD Access
For the Hearing Impaired: 1-800-833-0056


NEED MORE HELP?

If you have a non-urgent request, we can dig into it for you. If you need
immediate help, use our Virtual Assistant at the top of this page.

Contact UPS


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 * Tracking
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 * Contact Us
 * Communication Preferences

Other UPS Sites
 * About UPSOpen the link in a new window
 * Recognize a UPS EmployeeOpen the link in a new window
 * Supply Chain SolutionsOpen the link in a new window
 * The UPS StoreOpen the link in a new window
 * UPS JobsOpen the link in a new window
 * UPS Developer PortalOpen the link in a new window

Connect with Us
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 * Website Terms of Use
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 * Privacy Notice
 * Cookie Settings
 * Do Not Sell or Share My Personal Information


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reserved.

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