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DUKE ENERGY APP


GET THE DUKE ENERGY APP

Manage your account on the go.

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EASIER ACCOUNT ACCESS FOR YOU.

We’ve made it easier to access and manage your account and billing. Through the
Duke Energy app, you can stay on top of your energy usage and your bill. You can
also take advantage of our energy- and money-saving products and services. Don’t
wait – get easy access in just a few seconds.

Ready to download? Sign in to the Duke Energy app using the same username and
password as your existing profile. Don't have a profile? Click here to register,
then use the same credentials for the app.



DOWNLOAD THE APP FROM YOUR SMARTPHONE TODAY




Or text MOBILE to 578-02 to download.
Message and data rates may apply.

Terms of Use      Privacy Policy


WHAT YOU CAN DO:


 * PAY AND VIEW YOUR BILL
   
   Access and pay your bill on the go. You can also view your billing history.


 * REPORT AN OUTAGE
   
   Inform us if your power is out and get updates on when it is estimated to be
   restored.


 * TRACK ENERGY USAGE
   
   View your past and recent energy use so you can better manage it and get more
   detailed information.


 * SET UP BILL REMINDERS
   
   Stay on top of your bill so you know when to pay.


 * OFFERS
   
   Take advantage of our energy- and money-saving offers.


 * CONTACT US
   
   You can reach our customer support if you ever have questions about your
   service or your account.




FREQUENTLY ASKED QUESTIONS


 * HOW DO I DOWNLOAD THE APP?
   
   The Duke Energy app is available on both the App and Google Play stores. To
   download the Android version, visit here. To download the iOS version, visit
   here.


 * HOW DO I LOG IN TO THE DUKE ENERGY APP?
   
   Sign in to the Duke Energy app with the same credentials you use to access
   your existing profile. You can then choose to use face or fingerprint
   recognition like TouchID® or FaceID® for future logins. Don't have a profile?
   You can do this either from the app or by registering here.


 * IS THERE A CHARGE TO PURCHASE THE DUKE ENERGY APP?
   
   No, the Duke Energy app is free! However, you should check with your wireless
   carrier to review the terms of their data or wireless service costs.


 * WHAT IF I FORGOT MY PASSWORD?
   
   If you forgot your password, simply tap “Can’t Sign In?” on the Home Screen
   to reset your password via Email or Text. Note: You will need to reset your
   biometrics once you change your password.


 * CAN I USE THE APP IF I HAVE MORE THAN ONE ACCOUNT?
   
   Yes, if you have more than one account, you can toggle between them by
   selecting “More” from the bottom navigation. From there, simply tap “Switch
   Account” and select the account you’d like to view. Note: Our Small and
   Medium Business Customers can use the app if they have three or fewer
   business accounts on their profile.


 * WHAT FEATURES DOES THE APP HAVE?
   
   Current features include: 
   
    * Billing and payment (bill pay and billing history)
    * View energy usage
    * Report an outage (including natural gas in Ohio and Kentucky)
    * Product and service offers
    * Customer service

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OUR COMPANYOUR COMPANY

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PARTNER WITH USPARTNER WITH US

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SAFETY AND PREPAREDNESSSAFETY AND PREPAREDNESS

 * Storm Safety
 * High Water and Dam Safety
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 * Overhead Power Lines
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 * Identifying Our Employees
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 * Call Before You Dig


COMMUNITYCOMMUNITY

 * Duke Energy Foundation
 * Employee Engagement
 * Special Assistance
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 * Alumni Network
 * Energy Education

 * Customer Service
 * Home Services
 * Duke Energy Sustainable Solutions
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 * Duke Energy One

 * Privacy
 * California Consumer Privacy Statement
 * Do Not Sell or Share My Personal Information (CA)
 * Terms of Use
 * Accessibility

© Duke Energy Corporation. All Rights Reserved.

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DUKE ENERGY APP




DO NOT SELL OR SHARE MY PERSONAL INFORMATION (CA)

Thank you for contacting Duke Energy. Because this right is available only to
California residents, we will not be able to complete your request. For
additional information about Duke Energy’s privacy practices, please review the
Duke Energy Digital Privacy Policy.
Duke Energy Privacy Policy


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These cookies do not store any personally identifiable information.

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