www.samsung.com Open in urlscan Pro
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IMPORTANT NOTICE REGARDING CUSTOMER INFORMATION

September 2, 2022
At Samsung, security is a top priority. We recently discovered a cybersecurity
incident that affected some customer information.
In late July 2022, an unauthorized third party acquired information from some of
Samsung’s U.S. systems. On or around August 4, 2022, we determined through our
ongoing investigation that personal information of certain customers was
affected. We have taken actions to secure the affected systems, and have engaged
a leading outside cybersecurity firm and are coordinating with law enforcement.
We want to assure our customers that the issue did not impact Social Security
numbers or credit and debit card numbers, but in some cases, may have affected
information such as name, contact and demographic information, date of birth,
and product registration information. The information affected for each relevant
customer may vary. We are notifying customers to make them aware of this matter.
At Samsung, we value the trust our customers place in our products and services
– trust that we have built up over many years. By working with industry-leading
experts, we will further enhance the security of our systems – and our
customers’ personal information – and work to maintain the trust our customers
have put into the Samsung brand for more than 40 years.
Below are FAQs about the incident and additional recommended actions our
customers can take to help protect their information. If you’d like to check
your credit report, you are entitled under U.S. law to one free credit report
annually from each of the three major nationwide credit reporting agencies.
We regret any inconvenience this may cause our valued customers and appreciate
their trust in us.
To order your free credit report, visit www.annualcreditreport.com or call
toll-free at 1-877-322-8228
 * Equifax
 * www.equifax.com
 * 1-800-525-6285
 * Equifax Information Services LLC
 * P.O. Box 740241
 * Atlanta, GA 30374

 * Experian
 * www.experian.com
 * 1-800-397-3742
 * Experian Inc.
 * P.O. Box 9554
 * Allen, TX 75013

 * TransUnion
 * www.transunion.com
 * 1-800-680-7289
 * TransUnion LLC
 * P.O. Box 2000
 * Chester, PA 19016


FREQUENTLY ASKED QUESTIONS


CAN YOU TELL US MORE ABOUT WHAT SPECIFICALLY HAPPENED?

In late July 2022, an unauthorized third party acquired information from some of
Samsung’s U.S. systems. On or around August 4, 2022, we determined through our
ongoing investigation that personal information of certain customers was
affected. We have taken action to secure the affected systems, and have engaged
a leading outside cybersecurity firm and are coordinating with law enforcement.


WHAT DATA WAS IMPACTED?

We want to assure our customers that the issue did not impact Social Security
numbers or credit and debit card numbers, but in some cases, may have affected
information such as name, contact and demographic information, date of birth,
and product registration information. The information affected for each relevant
customer may vary.


WHY DOES SAMSUNG HAVE MY DATA?

We collect information necessary to help deliver the best experience possible
with our products and services. We know how important privacy is to our
customers, and we provide information about how we're planning to use customer
data, in strict compliance with relevant privacy laws. You may visit the U.S.
Privacy Policy section of our website for more details on how we may obtain data
and for what purposes: https://www.samsung.com/us/account/privacy-policy/.


WHAT DOES IT MEAN IF I DID NOT RECEIVE AN EMAIL?

We have communicated directly with certain customers we identified as affected
by this issue to make them aware of the matter. We value the trust of our
customers and, should we determine through our investigation that the incident
requires further notification, we will contact you accordingly.


WHAT ACTIONS SHOULD I TAKE?

Based on our ongoing investigation, there is no immediate action necessary for
any of Samsung’s platforms. We still recommend that you:

 * Remain cautious of any unsolicited communications that ask for your personal
   information or refer you to a web page asking for personal information
 * Avoid clicking on links or downloading attachments from suspicious emails
 * Review your accounts for suspicious activity 


ARE MY DEVICES AT RISK?

Consumer devices were not affected in connection with this incident, and you can
continue to use our products and services as usual.


WHAT IS SAMSUNG DOING TO PREVENT SIMILAR TYPES OF INCIDENTS IN THE FUTURE?

We are committed to protecting the security and privacy of our customers. We
have engaged leading cybersecurity experts and are coordinating with law
enforcement. We will continue to work diligently to develop and implement
immediate and longer-term next steps to further enhance the security across our
systems.


Samsung Electronics America, Inc.
85 Challenger Road, Ridgefield Park, NJ 07660
You may also contact us through E-Mail (seainfo@email.support.samsung.com) with
questions regarding this matter. Please note that this page highlights the very
latest information.



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