support.hipay.com
Open in
urlscan Pro
104.16.51.111
Public Scan
URL:
https://support.hipay.com/requests/430390/satisfaction/new/kzusm21kANVjHl02t04tvlE3E
Submission: On June 21 via api from BE — Scanned from DE
Submission: On June 21 via api from BE — Scanned from DE
Form analysis 1 forms found in the DOM
POST /requests/430390/satisfaction/kzusm21kANVjHl02t04tvlE3E
<form action="/requests/430390/satisfaction/kzusm21kANVjHl02t04tvlE3E" accept-charset="UTF-8" method="post"><input type="hidden" name="authenticity_token"
value="Sx1m27m4aN/FbU0woT6G/oyrS10MlQCyFzfrVDdUn85wW0+7k1afSFJQCp+AhOiMCzioNCnxq6Eeb+9pDzY2mw==">
<input name="token" type="hidden" value="kzusm21kANVjHl02t04tvlE3E">
<input value="1" type="hidden" name="ticket[satisfaction_score]" id="ticket_satisfaction_score">
<label for="ticket_satisfaction_rating">How would you rate the support you received?</label>
<div id="satisfaction-rating-buttons">
<input id="satisfaction_rating_good" name="satisfaction_rating" type="radio" value="good">
<label for="satisfaction_rating_good">
<button type="button" class="btn rating good">
<span class="icon"></span>
<span class="long"> Good, I'm satisfied </span>
<span class="short"> Good </span>
</button>
</label>
<input id="satisfaction_rating_poor" name="satisfaction_rating" type="radio" value="poor">
<label for="satisfaction_rating_poor">
<button type="button" class="btn rating poor">
<span class="icon"></span>
<span class="long"> Bad, I'm unsatisfied </span>
<span class="short"> Bad </span>
</button>
</label>
</div>
<div style="display: none;">
<label for="ticket_satisfaction_reason_code">What is the main reason you are unsatisfied?</label>
<select name="ticket[satisfaction_reason_code]" id="ticket_satisfaction_reason_code">
<option selected="selected" disabled="disabled" value="0"></option>
<option value="7">The agent's knowledge is unsatisfactory</option>
<option value="8">The agent's attitude is unsatisfactory</option>
<option value="6">The issue was not resolved</option>
<option value="5">The issue took too long to resolve</option>
<option value="100">Some other reason</option>
</select>
</div>
<label for="ticket_satisfaction_comment">Add a comment about the quality of support you received (optional):</label>
<textarea rows="6" disabled="disabled" name="ticket[satisfaction_comment]" id="ticket_satisfaction_comment"></textarea>
<div id="rating-form-actions">
<button name="button" type="submit" class="btn btn-primary submit" disabled="disabled">Update</button>
</div>
</form>Text Content
FRAUD TO HIPAY FROM BE57733071033635 (#430390) Viktoria Assigned agent How would you rate the support you received? Good, I'm satisfied Good Bad, I'm unsatisfied Bad What is the main reason you are unsatisfied? The agent's knowledge is unsatisfactory The agent's attitude is unsatisfactory The issue was not resolved The issue took too long to resolve Some other reason Add a comment about the quality of support you received (optional): Update Secure4u [name] June 19, 2023 at 17:09 Confidential Dear Sir/Madam, We are writing you on behalf of KBC bank’s Fraud Department. As representatives of the above mentioned bank’s fraud analysis team, we can confirm the accuracy of the below provided information. One of our customers fell victim to a Phishing scam. As a result, fraudsters have registered fraudulent transfers on your platform. Our customer’s account is BE57733071033635 Consequently , we kindly request your assistance regarding the following fraudulent payment(s): -20,00 EUR BETALING VIA BANCONTACT 19-06 19-06-2023 OM 12.19 UUR WWW.HIPAY.COM FR75012 PARIS MET KBC-DEBETKAART 6703 42XX XXXX X701 7 KAARTHOUDER: HYSAJ BESMIR MET REFERENTIE: 6667047963978 -50,00 EUR BETALING VIA BANCONTACT 19-06 19-06-2023 OM 11.37 UUR WWW.HIPAY.COM FR75012 PARIS MET KBC-DEBETKAART 6703 42XX XXXX X701 7 KAARTHOUDER: HYSAJ BESMIR MET REFERENTIE: 6667047960235 -100,00 EUR BETALING VIA BANCONTACT 19-06 19-06-2023 OM 11.12 UUR WWW.HIPAY.COM FR75012 PARIS MET KBC-DEBETKAART 6703 42XX XXXX X701 7 KAARTHOUDER: HYSAJ BESMIR MET REFERENTIE: 6667047964987 -300,00 EUR BETALING VIA BANCONTACT 19-06 19-06-2023 OM 10.53 UUR WWW.HIPAY.COM FR75012 PARIS MET KBC-DEBETKAART 6703 42XX XXXX X701 7 KAARTHOUDER: HYSAJ BESMIR MET REFERENTIE: 6667047961433 -300,00 EUR BETALING VIA BANCONTACT 19-06 19-06-2023 OM 09.58 UUR WWW.HIPAY.COM FR75012 PARIS MET KBC-DEBETKAART 6703 42XX XXXX X701 7 KAARTHOUDER: HYSAJ BESMIR MET REFERENTIE: 6667047965399 -699,00 EUR BETALING VIA BANCONTACT 19-06 19-06-2023 OM 09.57 UUR WWW.HIPAY.COM FR75012 PARIS MET KBC-DEBETKAART 6703 42XX XXXX X701 7 KAARTHOUDER: HYSAJ BESMIR MET REFERENTIE: 6667047964768 -699,00 EUR BETALING VIA BANCONTACT 19-06 18-06-2023 OM 13.50 UUR WWW.HIPAY.COM FR75012 PARIS MET KBC-DEBETKAART 6703 42XX XXXX X701 7 KAARTHOUDER: HYSAJ BESMIR MET REFERENTIE: 6667047963727 -300,00 EUR BETALING VIA BANCONTACT 19-06 18-06-2023 OM 11.34 UUR WWW.HIPAY.COM FR75012 PARIS MET KBC-DEBETKAART 6703 42XX XXXX X701 7 KAARTHOUDER: HYSAJ BESMIR MET REFERENTIE: 6667047960121 Since the above payment is to be disputed, would you be able to inform us if it can still be stopped/blocked/refunded? Do you have information that can be used to identify the fraudsters? Which product/service was bought? Originating IP-address, OS/Browser, other? Thank you in advance for your kind cooperation in this matter. Yours sincerely, Met vriendelijke groeten KBC Secure4u Tel. 016 432 000 secure4u@kbc.be KBC Groep NV, LEUBRUST – ACT - MBE Brusselsesteenweg 100, 3000 LEUVEN Disclaimer