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Text Content

INSPIRED ELEARNING SUPPORT


Table of Contents Table of Contents Toggle navigation
 * Main Site
 * System Status
 * Release Notes
 * Contact Us
   
 * 1-800-631-2078
 * 

 * 

 * Home
 * Glossary
 * Release Notes
   * Monthly Updates: All Products
 * Pre-Deployment
   * Minimum System Requirements
   * Pre-Deployment Action items for iLMS
   * Pre-Deployment Action Items for Phishproof
 * iLMS Learner FAQ
   * Forgotten or Lost Password
   * System Requirements
   * Course will not launch (pop-up blocked)
   * Course launches, but video will not play
 * iLMS Setup
   * TimeZone
   * Password Policies
   * Fields and Unique Identifier
   * Logo for Learner Center, Login Page, and Certificate
   * System Email Header
   * Login Page Customization
   * Learner Center Customization
   * Themes
   * Additional Pages
   * Login Page Notification
   * Pilot Testing Recommendations
   * Training Announcement
 * iLMS Users
   * User Provisioning
     * Individual User
     * Bulk Update Users (CSV)
     * Automated User Bulk Update (CSV)
     * Bulk Update Log
     * Active Directory User Integration with LDAP
     * Azure Active Directory User Sync
     * Just-in-Time Provisioning with SAML Single-SignOn
     * Passwordless Login
   * User Management
     * Search and Filter
     * User Hierarchy
     * Roles
     * Roles - Permissions
     * Roles - User and Course Realms
     * Profile and Transcript
     * Bulk Update Transcript
     * Admin Log
   * User Groups
     * Creating and Editing Groups
     * Group Email Notifications
     * Group Enrollment
 * iLMS Emails
   * Email Notification Levels
   * Global Notification Settings
   * System Email Header
   * Automatic Reminders
   * Group Notification Settings
   * Course-Level Notification Settings
   * User Notification Settings
   * Notification Types, Enable Location, and Triggers
   * Editing Email Templates
   * Mass Email Notifications
   * User Email Logs
   * Email Notifications and Passwordless Login
 * iLMS Courses
   * Enrollment Methods
     * Summary of All Methods
     * Learning Path
     * Individual User
     * Individual Course
     * Curriculum
     * Group
     * Bulk by Spreadsheet
     * User Self Enrollment
   * Course Management
     * Upload and Update Options
     * Bulk Update Transcript
     * Catalog in Learner Center
     * Due Dates
     * Copy Courses
     * Resetting a user that has failed their course
     * Un-Enrollment rules
     * Policy Management
 * iLMS Reporting
   * Reporting Options
   * Security First Dashboard
   * Quick Reports
   * Summary & Analytics
   * Automated Export (FTP)
 * iLMS Integrations
   * Active Directory sync using LDAP
   * Entra ID User Sync
   * Automated User Update (CSV) via FTP Connection
   * Single Sign-On with SAML 2.0
   * Single Sign-On Generic Setup Steps
   * Single Sign-On with AD FS
   * Single Sign-On with Entra
   * Single Sign-On with Okta
   * Single Sign-On with GSuite
 * Phishproof Initial Setup
   * Timezone
   * Logo and Contact Info
   * Course Assignment and Rules
   * PhishHook Outlook Add-in
   * Reporting Emails with Phishhook
   * Pilot Testing
   * Click Filter
   * PhishHook Gmail Add-on Admin Guide
   * PhishHook Gmail Add-on End-User Guide: Activate Add-on
   * PhishHook Gmail Add-on End-User Guide: Report Emails via Add-on
 * Phishproof Campaigns
   * Campaign Types
   * Email Template Types
   * Difficulty Levels
   * Email and Landing Page Customization
   * Email Campaign
   * USB Baiting Campaign
 * Phishproof Reporting
   * Campaign Details
   * Susceptible Users
   * Global Reporting
 * Phishhook Add-In
   * PhishHook Outlook Add-in
   * Centralized Group Deployment through MS Office 365 Admin Console
   * Single Deployment through MS Office 365 Outlook Web Application (OWA)
   * Phishhook: Administrator Settings
   * Reporting Emails with Phishhook
   * PhishHook Gmail Add-on Admin Guide
   * PhishHook Gmail Add-on End-User Guide: Activate Add-on
   * PhishHook Gmail Add-on End-User Guide: Report Emails via Add-on
 * StatZen Reporting
   * Dashboard Overview
   * Org Reports
   * Exporting Reports
   * Scheduling Reports
   * Creating Custom Reports
   * Filtering Reports
   * Modifying Graphs
   * Add/Removing Fields on Tables
   * Custom Column Labels in Tables
 * API Documentation
   * iLMS API Documentation


 * Home


ILMS LEARNER FAQ

Last Modified on 11/16/2022 2:12 pm CST
Forgotten or Lost Password
System Requirements
Course will not launch (pop-up blocked)
Course launches, but video will not play



FORGOTTEN OR LOST PASSWORD


HOW TO RESET YOUR PASSWORD

To reset your password, please click the link highlighted in the image below on
the login portal, then input your email address as in the field that follows. If
iLMS finds your username e-mail address, you will receive an email shortly after
that will allow you to reset your password. If no email arrives, please contact
your administrator or training manager.








SYSTEM REQUIREMENTS

ILMS AND COURSES

BROWSERS

 * Chrome 75+
 * FireFox 66+
 * Edge 89+
 * Safari 13.0.2+

OTHER REQUIREMENTS

 * JavaScript must be enabled/allowed  in the browser in order for courses and
   platforms to operate.
 * Required bandwidth per host machine of 4Mbps download and .5Mbps upload is
   required 
 * iPad access is supported only for HTML5-based courses in the latest version
   of iOS with Safari
 * Courses are best viewed with a browser and OS zoom level of 100% and a
   display screen resolution between 1024 x 768 and 1920 x 1080,
 * Inspired eLearning does not officially support training taken using the
   following:
   * Mobile Web Browsers on Smartphones
   * Thin clients (Citrix/Virtual Desktops), 
   * VPN connections
   * Proxy connections




IDENTIFYING THE VERSION OF INSPIRED ELEARNING'S COURSE ENGINE

To identify the version of the Course Engine used by your course, you can launch
the course and look at the lower right-hand corner of the player.  

Shown Here:







COURSE WILL NOT LAUNCH (POP-UP BLOCKED)

In order to launch courses, pop-ups must be allowed for Inspiredlms.com. In many
cases, browsers will block pop-up windows by default.

If you've clicked launch and the course window will not display, this may be due
to pop-up blockers on the web browser.

First and foremost, check the web address bar for an icon indicating that a
pop-up has been blocked.
It may look something like this



Clicking the icon will provide options to allow the pop-up once, or to always
allow pop-ups from the current site  (recommended option).




HOW TO ADD EXCEPTIONS FOR POP-UP BLOCKERS

If there was no  icon  on the address bar that allows you to make the exception,
you can also follow the instructions for your browser to add Inspiredlms.com.
to the list of exceptions for pop-up blocker. 

Linked below are instructions for 2 of the most popular browsers:

 * Google Chrome
 * Mozilla Firefox




COURSE LAUNCHES, BUT VIDEO WILL NOT PLAY

With recent updates to Chrome and Firefox browsers, some users may experience
issues with the video content in Inspired eLearning courses playing properly. 

We have addressed this issue in an update to our course engine (As of v 5.2.0),
but if your organization is using courses obtained  prior to the update this
issue can be resolved by performing one of the following actions.

--------------------------------------------------------------------------------


USER ACTION ON COURSE PLAYER (RECOMMENDED)

The quickest option for start the course is for the user to perform one of the
following actions.

Click the Replay Button Once

OR

Click the Play Button Twice

As Shown Here:





--------------------------------------------------------------------------------

Alternatively, a user does have the option to add the LMS website to a list of
exceptions for the Autoplay rule in their browser.

--------------------------------------------------------------------------------


CHROME AUTOPLAY EXCEPTIONS

Autoplay can be enabled for specific sites in Chrome on an individual user's
machine by following the steps below.

Navigate to the menu button in the upper-right of the browser window. Usually
this appears as 3 vertical dots.

From the menu select "Settings".




From the settings Page, scroll down to the bottom and click "Advanced"  to
display more options.






In the advanced settings look for "Content Settings" click this option.


On the Content Settings Page click "Sound". 




On the sound settings Page, in the "Allow" section click the "Add" button.


This will let you input the URL for the LMS as an exception to the Autoplay
rule, allowing this particular site to automatically play sound/videos on pages.
Once you've input the URL, click "Add".
Then you are set. Now you may launch the course again.







--------------------------------------------------------------------------------


FIREFOX AUTOPLAY EXCEPTIONS

To enable autoplay for our courses in Firefox, click the blocked autoplay icon
on the address bar. Choose "Allow Audio and Video". 

Then close the course window and hit launch again for these changes to take
effect.




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