Submitted URL: https://em.intercom.com/MjU4LUNMVy0zNDQAAAGGlyWQ2AfQPr24yZ3PRzt7mSHlR16pBfX05RgxOK5m3sIO-fXtwHswOy-owtn-hPTtK7aQ_io=
Effective URL: https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5Kmo...
Submission: On September 01 via manual from IN — Scanned from DE

Summary

This website contacted 20 IPs in 5 countries across 15 domains to perform 66 HTTP transactions. The main IP is 108.138.17.22, located in United States and belongs to AMAZON-02, US. The main domain is www.intercom.com. The Cisco Umbrella rank of the primary domain is 202439.
TLS certificate: Issued by Amazon on March 16th 2022. Valid for: a year.
This is the only time www.intercom.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 104.17.72.206 13335 (CLOUDFLAR...)
1 108.138.17.22 16509 (AMAZON-02)
28 143.204.89.61 16509 (AMAZON-02)
1 18.135.91.108 16509 (AMAZON-02)
1 2600:9000:223... 16509 (AMAZON-02)
1 104.17.99.130 13335 (CLOUDFLAR...)
2 192.0.76.3 2635 (AUTOMATTIC)
1 2a00:1450:400... 15169 (GOOGLE)
9 104.16.95.80 13335 (CLOUDFLAR...)
4 52.54.102.49 14618 (AMAZON-AES)
4 2a00:1450:400... 15169 (GOOGLE)
1 2a00:1450:400... 15169 (GOOGLE)
1 2a00:1450:400... 15169 (GOOGLE)
1 2a00:1450:400... 15169 (GOOGLE)
1 18.66.122.23 16509 (AMAZON-02)
2 2600:9000:223... 16509 (AMAZON-02)
1 151.101.194.137 54113 (FASTLY)
1 1 108.138.17.127 16509 (AMAZON-02)
4 18.66.147.43 16509 (AMAZON-02)
1 162.247.241.14 23467 (NEWRELIC-...)
1 75.2.88.188 16509 (AMAZON-02)
66 20
Apex Domain
Subdomains
Transfer
28 intercomassets.com
blog.intercomassets.com
745 KB
10 marketo.com
app-sjqe.marketo.com — Cisco Umbrella Rank: 121062
app-ab27.marketo.com — Cisco Umbrella Rank: 292357
309 KB
7 intercomcdn.com
marketing.intercomcdn.com
fonts.intercomcdn.com — Cisco Umbrella Rank: 41221
js.intercomcdn.com — Cisco Umbrella Rank: 2049
295 KB
6 intercom.com
em.intercom.com
www.intercom.com — Cisco Umbrella Rank: 202439
api-visitor-analytics.intercom.com — Cisco Umbrella Rank: 282285
53 KB
4 google-analytics.com
www.google-analytics.com — Cisco Umbrella Rank: 37
20 KB
2 intercom.io
widget.intercom.io — Cisco Umbrella Rank: 2015
api-iam.intercom.io — Cisco Umbrella Rank: 2415
7 KB
2 wp.com
stats.wp.com — Cisco Umbrella Rank: 2517
pixel.wp.com — Cisco Umbrella Rank: 2428
3 KB
1 nr-data.net
bam.nr-data.net — Cisco Umbrella Rank: 227
625 B
1 newrelic.com
js-agent.newrelic.com — Cisco Umbrella Rank: 318
14 KB
1 google.de
www.google.de — Cisco Umbrella Rank: 6487
501 B
1 google.com
www.google.com — Cisco Umbrella Rank: 2
501 B
1 doubleclick.net
stats.g.doubleclick.net — Cisco Umbrella Rank: 85
443 B
1 googletagmanager.com
www.googletagmanager.com — Cisco Umbrella Rank: 66
101 KB
1 cloudfront.net
dp3rct5vic41c.cloudfront.net
97 KB
1 clearbit.com
reveal.clearbit.com — Cisco Umbrella Rank: 22827
2 KB
66 15
Domain Requested by
28 blog.intercomassets.com www.intercom.com
blog.intercomassets.com
9 app-ab27.marketo.com app-sjqe.marketo.com
blog.intercomassets.com
app-ab27.marketo.com
4 js.intercomcdn.com widget.intercom.io
js.intercomcdn.com
4 www.google-analytics.com www.googletagmanager.com
www.intercom.com
4 api-visitor-analytics.intercom.com dp3rct5vic41c.cloudfront.net
2 fonts.intercomcdn.com www.intercom.com
1 api-iam.intercom.io js.intercomcdn.com
1 bam.nr-data.net js-agent.newrelic.com
1 widget.intercom.io 1 redirects
1 js-agent.newrelic.com www.intercom.com
1 marketing.intercomcdn.com www.intercom.com
1 www.google.de www.intercom.com
1 www.google.com www.intercom.com
1 stats.g.doubleclick.net www.google-analytics.com
1 pixel.wp.com www.intercom.com
1 www.googletagmanager.com www.intercom.com
1 stats.wp.com www.intercom.com
1 app-sjqe.marketo.com www.intercom.com
1 dp3rct5vic41c.cloudfront.net www.intercom.com
1 reveal.clearbit.com www.intercom.com
1 www.intercom.com em.intercom.com
1 em.intercom.com
66 22
Subject Issuer Validity Valid
em.intercom.com
Cloudflare Inc ECC CA-3
2022-05-05 -
2023-05-05
a year crt.sh
*.intercom.com
Amazon
2022-03-16 -
2023-04-14
a year crt.sh
blog.intercomassets.com
Amazon
2022-05-27 -
2023-06-25
a year crt.sh
clearbit.com
Amazon
2022-07-28 -
2023-08-26
a year crt.sh
*.cloudfront.net
Amazon
2022-02-01 -
2023-01-31
a year crt.sh
app-sjqe.marketo.com
Cloudflare Inc ECC CA-3
2021-10-08 -
2022-10-07
a year crt.sh
*.wp.com
Sectigo RSA Domain Validation Secure Server CA
2022-06-11 -
2023-07-12
a year crt.sh
*.google-analytics.com
GTS CA 1C3
2022-08-15 -
2022-11-07
3 months crt.sh
app-ab27.marketo.com
Cloudflare Inc ECC CA-3
2022-05-03 -
2023-05-03
a year crt.sh
*.g.doubleclick.net
GTS CA 1C3
2022-08-08 -
2022-10-31
3 months crt.sh
www.google.com
GTS CA 1C3
2022-08-15 -
2022-11-07
3 months crt.sh
www.google.de
GTS CA 1C3
2022-08-15 -
2022-11-07
3 months crt.sh
*.intercomcdn.com
Amazon
2022-01-30 -
2023-02-28
a year crt.sh
js-agent.newrelic.com
GlobalSign Atlas R3 DV TLS CA 2022 Q2
2022-07-10 -
2023-08-11
a year crt.sh
*.nr-data.net
DigiCert TLS RSA SHA256 2020 CA1
2022-01-10 -
2023-02-10
a year crt.sh

This page contains 3 frames:

Primary Page: https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA
Frame ID: 9B349B876B70FF3EFC077449E07A5908
Requests: 58 HTTP requests in this frame

Frame: https://app-ab27.marketo.com/index.php/form/XDFrame
Frame ID: 0DD2B32870F9F3376CB958EACAAC7213
Requests: 2 HTTP requests in this frame

Frame: https://js.intercomcdn.com/frame-modern.a5410f74.js
Frame ID: C0D019494B81CC1C5B247A562C48B751
Requests: 4 HTTP requests in this frame

Screenshot

Page Title

Customer Support: Bridge the expectation gap in 2022Close iconIntercom Topbar SearchTwitterLinkedInInstagramYouTubeTwitterLinkedInClose iconTwitterLinkedInInstagramYouTube

Page URL History Show full URLs

  1. https://em.intercom.com/MjU4LUNMVy0zNDQAAAGGlyWQ2AfQPr24yZ3PRzt7mSHlR16pBfX05RgxOK5m3sIO-fXtwHswOy-o... Page URL
  2. https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ... Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <link rel=["']stylesheet["'] [^>]+/wp-(?:content|includes)/
  • /wp-(?:content|includes)/

Overall confidence: 100%
Detected patterns
  • reveal\.clearbit\.com/v[(0-9)]/

Overall confidence: 100%
Detected patterns
  • google-analytics\.com/(?:ga|urchin|analytics)\.js

Overall confidence: 100%
Detected patterns
  • googletagmanager\.com/gtm\.js

Overall confidence: 100%
Detected patterns
  • marketo\.\w+/js/forms(?:[\d.]+)/js/forms([\d.]+)\.min\.js

Page Statistics

66
Requests

98 %
HTTPS

33 %
IPv6

15
Domains

22
Subdomains

20
IPs

5
Countries

1648 kB
Transfer

3427 kB
Size

12
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://em.intercom.com/MjU4LUNMVy0zNDQAAAGGlyWQ2AfQPr24yZ3PRzt7mSHlR16pBfX05RgxOK5m3sIO-fXtwHswOy-owtn-hPTtK7aQ_io= Page URL
  2. https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 59
  • https://widget.intercom.io/widget/tx2p130c HTTP 302
  • https://js.intercomcdn.com/shim.latest.js

66 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
MjU4LUNMVy0zNDQAAAGGlyWQ2AfQPr24yZ3PRzt7mSHlR16pBfX05RgxOK5m3sIO-fXtwHswOy-owtn-hPTtK7aQ_io=
em.intercom.com/
561 B
1 KB
Document
General
Full URL
https://em.intercom.com/MjU4LUNMVy0zNDQAAAGGlyWQ2AfQPr24yZ3PRzt7mSHlR16pBfX05RgxOK5m3sIO-fXtwHswOy-owtn-hPTtK7aQ_io=
Protocol
H2
Security
TLS 1.2, ECDHE_ECDSA, AES_128_GCM
Server
104.17.72.206 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
Security Headers
Name Value
Content-Security-Policy default-src 'self'; img-src 'self';script-src 'self' 'sha256-jJylqQr/Oh7bPhV5bXFMLcxSNtw+748A90Z/x38YNiA=';object-src 'none';form-action:'none';frame-src:'none'
X-Frame-Options SAMEORIGIN

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.5195.52 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

cache-control
private, no-cache, no-store, max-age=0
cf-cache-status
DYNAMIC
cf-ray
743ce8ef1beb694c-FRA
content-security-policy
default-src 'self'; img-src 'self';script-src 'self' 'sha256-jJylqQr/Oh7bPhV5bXFMLcxSNtw+748A90Z/x38YNiA=';object-src 'none';form-action:'none';frame-src:'none'
content-type
text/html;charset=UTF-8
date
Thu, 01 Sep 2022 09:16:55 GMT
referrer-policy
strict-origin
server
cloudflare
x-frame-options
SAMEORIGIN
x-request-id
96e837b69cb9958b
Primary Request /
www.intercom.com/blog/meeting-customer-support-expectations/
156 KB
45 KB
Document
General
Full URL
https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA
Requested by
Host: em.intercom.com
URL: https://em.intercom.com/MjU4LUNMVy0zNDQAAAGGlyWQ2AfQPr24yZ3PRzt7mSHlR16pBfX05RgxOK5m3sIO-fXtwHswOy-owtn-hPTtK7aQ_io=
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
108.138.17.22 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-108-138-17-22.fra56.r.cloudfront.net
Software
Pagely-ARES/1.10.14 /
Resource Hash
b0008490c91ce8b09a5624b1a334a9cc1bd45d26359732af1393aac40243ed70
Security Headers
Name Value
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://em.intercom.com/
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.5195.52 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

content-encoding
gzip
content-type
text/html; charset=UTF-8
date
Thu, 01 Sep 2022 09:16:56 GMT
link
<https://www.intercom.com/blog/?p=26870>; rel=shortlink
server
Pagely-ARES/1.10.14
vary
Accept-Encoding
via
1.1 0e358bffbd534852f8496b34da6ad3e4.cloudfront.net (CloudFront)
x-amz-cf-id
EuxE4Fz5-O7D1izFovhYqyCqkftGHvzGb_lPwUz9HEAru_21tZh1sA==
x-amz-cf-pop
FRA56-P7
x-cache
Miss from cloudfront
x-elasticpress-query
true
x-frame-options
SAMEORIGIN
x-gateway-cache-key
1661987798.966|standard|https|intercom-origin.pagelyapps.com|||/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA|webp
x-gateway-cache-status
MISS
x-gateway-request-id
d93d0c7f5c6f770113e7826c30ed31f6
x-gateway-skip-cache
0
TiemposText.woff2
blog.intercomassets.com/blog/wp-content/themes/inside-intercom/assets/fonts/Tiempos/
53 KB
54 KB
Font
General
Full URL
https://blog.intercomassets.com/blog/wp-content/themes/inside-intercom/assets/fonts/Tiempos/TiemposText.woff2
Requested by
Host: www.intercom.com
URL: https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
143.204.89.61 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-143-204-89-61.fra50.r.cloudfront.net
Software
Pagely-ARES/1.10.7 /
Resource Hash
4e3901f4a46c801ac51867af90506de85deff6518413adf27ab0c8e3f2c4e218

Request headers

Referer
https://www.intercom.com/
Origin
https://www.intercom.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.5195.52 Safari/537.36

Response headers

date
Tue, 02 Aug 2022 19:41:37 GMT
via
1.1 d76db2cbee553c8bb2de7fd88a960646.cloudfront.net (CloudFront), 1.1 bab8148a65b29113f79cf2725076287c.cloudfront.net (CloudFront)
age
2554519
x-cache
Hit from cloudfront
content-length
54332
x-gateway-cache-status
HIT
x-gateway-skip-cache
0
x-gateway-request-id
3d8cb8e6fc454b3c0d47fdc87e24693c
last-modified
Wed, 28 Nov 2018 18:08:48 GMT
server
Pagely-ARES/1.10.7
etag
"5bfed9b0-d43c"
access-control-allow-methods
GET, HEAD, OPTIONS
x-gateway-cache-key
1659469228.932||https|intercom-origin.pagelyapps.com||/blog/wp-content/themes/inside-intercom/assets/fonts/Tiempos/TiemposText.woff2
access-control-allow-origin
*
cache-control
max-age=2592000
x-amz-cf-pop
FRA56-P7, FRA50-C1
accept-ranges
bytes
content-type
font/woff2
x-amz-cf-id
tsoxl5P1i-2-0zAsl2ISAelUXvsIIcnxx2Ma_ZK4idnsqjRjhyZhCA==
expires
Thu, 01 Sep 2022 19:41:35 GMT
PatronWEB-Regular.woff2
blog.intercomassets.com/blog/wp-content/themes/inside-intercom/assets/fonts/Patron/
40 KB
40 KB
Font
General
Full URL
https://blog.intercomassets.com/blog/wp-content/themes/inside-intercom/assets/fonts/Patron/PatronWEB-Regular.woff2
Requested by
Host: www.intercom.com
URL: https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
143.204.89.61 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-143-204-89-61.fra50.r.cloudfront.net
Software
Pagely-ARES/1.10.7 /
Resource Hash
8c3271ae00ec2b9936ca942c24319172321bbfa017d55d57248a9234e235437c

Request headers

Referer
https://www.intercom.com/
Origin
https://www.intercom.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.5195.52 Safari/537.36

Response headers

date
Tue, 02 Aug 2022 19:41:37 GMT
via
1.1 6be461c5a9399007c1540eee90371674.cloudfront.net (CloudFront), 1.1 bab8148a65b29113f79cf2725076287c.cloudfront.net (CloudFront)
age
2554519
x-cache
Hit from cloudfront
content-length
40498
x-gateway-cache-status
HIT
x-gateway-skip-cache
0
x-gateway-request-id
b893762c193dce3a65d35437b12522e3
last-modified
Wed, 28 Nov 2018 18:08:48 GMT
server
Pagely-ARES/1.10.7
etag
"5bfed9b0-9e32"
access-control-allow-methods
GET, HEAD, OPTIONS
x-gateway-cache-key
1659469228.932||https|intercom-origin.pagelyapps.com||/blog/wp-content/themes/inside-intercom/assets/fonts/Patron/PatronWEB-Regular.woff2
access-control-allow-origin
*
cache-control
max-age=2592000
x-amz-cf-pop
FRA56-P7, FRA50-C1
accept-ranges
bytes
content-type
font/woff2
x-amz-cf-id
YcWRHellWSdK_PI4mkGCzLBaaNnef_SDlOArfov_AbRshASA7LyE5Q==
expires
Thu, 01 Sep 2022 19:41:35 GMT
PatronWEB-Bold.woff2
blog.intercomassets.com/blog/wp-content/themes/inside-intercom/assets/fonts/Patron/
39 KB
40 KB
Font
General
Full URL
https://blog.intercomassets.com/blog/wp-content/themes/inside-intercom/assets/fonts/Patron/PatronWEB-Bold.woff2
Requested by
Host: www.intercom.com
URL: https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
143.204.89.61 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-143-204-89-61.fra50.r.cloudfront.net
Software
Pagely-ARES/1.10.7 /
Resource Hash
dbfdb04fe9a646d99489fc7e598262e88daab58d4e30af0049cd021937a2b50b

Request headers

Referer
https://www.intercom.com/
Origin
https://www.intercom.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.5195.52 Safari/537.36

Response headers

date
Tue, 02 Aug 2022 19:41:37 GMT
via
1.1 62e7b24ca032b612bb93fa7f3437469c.cloudfront.net (CloudFront), 1.1 bab8148a65b29113f79cf2725076287c.cloudfront.net (CloudFront)
age
2554519
x-cache
Hit from cloudfront
content-length
40250
x-gateway-cache-status
HIT
x-gateway-skip-cache
0
x-gateway-request-id
65fd6e10ad046e18a161cd01b6ade52a
last-modified
Wed, 28 Nov 2018 18:08:48 GMT
server
Pagely-ARES/1.10.7
etag
"5bfed9b0-9d3a"
access-control-allow-methods
GET, HEAD, OPTIONS
x-gateway-cache-key
1659469228.932||https|intercom-origin.pagelyapps.com||/blog/wp-content/themes/inside-intercom/assets/fonts/Patron/PatronWEB-Bold.woff2
access-control-allow-origin
*
cache-control
max-age=2592000
x-amz-cf-pop
FRA56-P7, FRA50-C1
accept-ranges
bytes
content-type
font/woff2
x-amz-cf-id
H0c8u8piCS6SCSpkbzl9J7lNGYwgElT2VD0HPxdd1ieIRkqtQMkWbQ==
expires
Thu, 01 Sep 2022 19:41:35 GMT
style.css
blog.intercomassets.com/blog/wp-content/plugins/pdfjs-viewer-shortcode/blocks/dist/
425 B
1020 B
Stylesheet
General
Full URL
https://blog.intercomassets.com/blog/wp-content/plugins/pdfjs-viewer-shortcode/blocks/dist/style.css?ver=2.1.7
Requested by
Host: www.intercom.com
URL: https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA
Protocol
H2
Security
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https://www.google-analytics.com/collect?v=1&_v=j96&a=1792379688&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.intercom.com%2Fblog%2Fmeeting-customer-support-expectations%2F%3Fmkt_tok%3DMjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA&dr=https%3A%2F%2Fem.intercom.com%2F&dp=%2Fblog%2Fmeeting-customer-support-expectations%2F&dh=www.intercom.com&ul=en-us&de=UTF-8&dt=Customer%20Support%3A%20Bridge%20the%20expectation%20gap%20in%202022&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&ec=Reading&ea=ArticleLoaded&_u=YGBAgAAB~&jid=1554646618&gjid=1797919320&cid=1075307443.1662023817&tid=UA-22834013-1&_gid=1051590879.1662023817&gtm=2wg8t0WB899HL&cg1=Scale%20by%20Intercom&cg2=Lauren%20Cassidy&cd3=Lauren%20Cassidy&cd4=Scale%20by%20Intercom&cm1=1&cd9=1075307443.1662023817&cd1=20220901%7C02117420&cd2=09%3A16%3A57&z=2010622677
Requested by
Host: www.intercom.com
URL: https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA
Protocol
H2
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TLS 1.3, , AES_128_GCM
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Resource Hash
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Security Headers
Name Value
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accept-language
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Referer
https://www.intercom.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.5195.52 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 31 Aug 2022 20:43:38 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
age
45199
content-type
image/gif
access-control-allow-origin
*
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
alt-svc
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content-length
35
expires
Mon, 01 Jan 1990 00:00:00 GMT
collect
www.google-analytics.com/
35 B
91 B
Image
General
Full URL
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Security Headers
Name Value
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accept-language
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Referer
https://www.intercom.com/
User-Agent
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Response headers

pragma
no-cache
date
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x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
age
45199
content-type
image/gif
access-control-allow-origin
*
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
alt-svc
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content-length
35
expires
Mon, 01 Jan 1990 00:00:00 GMT
collect
www.google-analytics.com/
35 B
91 B
Image
General
Full URL
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Protocol
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TLS 1.3, , AES_128_GCM
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Software
Golfe2 /
Resource Hash
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Security Headers
Name Value
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.intercom.com/
User-Agent
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Response headers

pragma
no-cache
date
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x-content-type-options
nosniff
last-modified
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server
Golfe2
age
45199
content-type
image/gif
access-control-allow-origin
*
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
alt-svc
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content-length
35
expires
Mon, 01 Jan 1990 00:00:00 GMT
forms2.css
app-ab27.marketo.com/js/forms2/css/
13 KB
3 KB
Stylesheet
General
Full URL
https://app-ab27.marketo.com/js/forms2/css/forms2.css
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URL: https://app-sjqe.marketo.com/js/forms2/js/forms2.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.16.95.80 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.intercom.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.5195.52 Safari/537.36

Response headers

date
Thu, 01 Sep 2022 09:16:57 GMT
content-encoding
gzip
x-content-type-options
nosniff
cf-cache-status
HIT
last-modified
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server
cloudflare
age
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etag
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vary
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content-type
text/css
cache-control
public, max-age=14400
accept-ranges
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cf-ray
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content-length
2623
expires
Thu, 01 Sep 2022 13:16:57 GMT
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app-ab27.marketo.com/js/forms2/css/
3 KB
1 KB
Stylesheet
General
Full URL
https://app-ab27.marketo.com/js/forms2/css/forms2-theme-inset.css
Requested by
Host: app-sjqe.marketo.com
URL: https://app-sjqe.marketo.com/js/forms2/js/forms2.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.16.95.80 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
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Security Headers
Name Value
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Request headers

accept-language
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User-Agent
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Response headers

date
Thu, 01 Sep 2022 09:16:57 GMT
content-encoding
gzip
x-content-type-options
nosniff
cf-cache-status
HIT
age
5273
vary
Accept-Encoding
content-length
953
last-modified
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server
cloudflare
etag
"706-d86-5e66047a81540"
strict-transport-security
max-age=63113904
content-type
text/css
cache-control
public, max-age=14400
accept-ranges
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cf-ray
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expires
Thu, 01 Sep 2022 13:16:57 GMT
getKnownLead
app-ab27.marketo.com/index.php/form/
154 B
350 B
Script
General
Full URL
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Requested by
Host: app-sjqe.marketo.com
URL: https://app-sjqe.marketo.com/js/forms2/js/forms2.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.16.95.80 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
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Security Headers
Name Value
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accept-language
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Response headers

date
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content-encoding
gzip
x-content-type-options
nosniff
cf-cache-status
DYNAMIC
server
cloudflare
strict-transport-security
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content-type
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cf-ray
743ce8fa9b53bb97-FRA
ga-audiences
www.google.com/ads/
42 B
501 B
Image
General
Full URL
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Requested by
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Protocol
H2
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TLS 1.3, , AES_128_GCM
Server
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Reverse DNS
Software
cafe /
Resource Hash
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Security Headers
Name Value
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.intercom.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.5195.52 Safari/537.36

Response headers

pragma
no-cache
date
Thu, 01 Sep 2022 09:16:57 GMT
x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
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cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
content-type
image/gif
alt-svc
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content-length
42
x-xss-protection
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expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.de/ads/
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501 B
Image
General
Full URL
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Host: www.intercom.com
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Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:803::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
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Software
cafe /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff
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Request headers

accept-language
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https://www.intercom.com/
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Response headers

pragma
no-cache
date
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x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
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cache-control
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cross-origin-resource-policy
cross-origin
content-type
image/gif
alt-svc
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content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
getKnownLead
app-ab27.marketo.com/index.php/form/
129 B
320 B
Script
General
Full URL
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Requested by
Host: app-sjqe.marketo.com
URL: https://app-sjqe.marketo.com/js/forms2/js/forms2.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.16.95.80 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=63113904
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Request headers

accept-language
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Referer
https://www.intercom.com/
User-Agent
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Response headers

date
Thu, 01 Sep 2022 09:16:58 GMT
content-encoding
gzip
x-content-type-options
nosniff
cf-cache-status
DYNAMIC
server
cloudflare
strict-transport-security
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content-type
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cf-ray
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Image
General
Full URL
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Requested by
Host: www.intercom.com
URL: https://www.intercom.com/blog/meeting-customer-support-expectations/?mkt_tok=MjU4LUNMVy0zNDQAAAGGlyWQ2DribrRSIzdUDme_5KmonhBapShaoLYqLh9oO1VhY4wieyQx1u8KMeo_W7-b1jEv0TR-e6x-gpdeFE-1Dfd9lG4V4HW8Dqot1bZkcd5APIA
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Request headers

accept-language
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User-Agent
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Response headers

x-amz-version-id
null
Via
1.1 90bb130ecccb71953b38a1c0e3b5721a.cloudfront.net (CloudFront)
ETag
"179d3c068e0add209989e31690466836"
Age
15756
x-amz-server-side-encryption
AES256
X-Cache
Hit from cloudfront
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keep-alive
Content-Length
3566
Last-Modified
Tue, 05 May 2020 18:27:05 GMT
Server
AmazonS3
Date
Thu, 01 Sep 2022 04:56:20 GMT
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000; includeSubDomains; preload
Content-Type
image/png
X-Amz-Cf-Pop
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Accept-Ranges
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X-Amz-Cf-Id
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46 KB
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Response headers

x-amz-version-id
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etag
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Security
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Referer
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Response headers

cache-control
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Security Headers
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accept-language
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Response headers

date
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content-encoding
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Request headers

accept-language
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Response headers

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vary
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cache-control
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accept-ranges
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x-cache-hits
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18 KB
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Script
General
Full URL
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Protocol
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Server
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Reverse DNS
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Software
AmazonS3 /
Resource Hash
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Security Headers
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Request headers

accept-language
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Response headers

date
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content-encoding
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x-amz-server-side-encryption
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server
AmazonS3
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Redirect headers

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Protocol
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Security
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Reverse DNS
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Request headers

accept-language
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Response headers

Date
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Content-Encoding
gzip
CF-Cache-Status
DYNAMIC
Server
cloudflare
Vary
Accept-Encoding
access-control-allow-methods
GET, POST, PUT, HEAD, OPTIONS
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Transfer-Encoding
chunked
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cross-origin
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keep-alive
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CF-Ray
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113 KB
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General
Full URL
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Host: widget.intercom.io
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Protocol
H2
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TLS 1.3, , AES_128_GCM
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Request headers

accept-language
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Referer
User-Agent
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Response headers

date
Thu, 01 Sep 2022 09:06:02 GMT
content-encoding
gzip
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AES256
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content-length
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server
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etag
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strict-transport-security
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68 KB
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General
Full URL
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Requested by
Host: widget.intercom.io
URL: https://widget.intercom.io/widget/tx2p130c
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
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Reverse DNS
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Software
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Request headers

accept-language
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Referer
User-Agent
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Response headers

date
Thu, 01 Sep 2022 09:06:02 GMT
content-encoding
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server
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etag
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XHR
General
Full URL
https://api-iam.intercom.io/messenger/web/ping
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Host: js.intercomcdn.com
URL: https://js.intercomcdn.com/frame-modern.a5410f74.js
Protocol
H2
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Reverse DNS
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Request headers

Referer
accept-language
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User-Agent
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Response headers

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content-encoding
gzip
x-ami-version
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status
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strict-transport-security
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vary
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server
nginx
x-frame-options
SAMEORIGIN
etag
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x-ratelimit-remaining
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24 KB
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General
Full URL
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Requested by
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URL: https://js.intercomcdn.com/frame-modern.a5410f74.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
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Request headers

accept-language
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Referer
User-Agent
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Response headers

date
Thu, 01 Sep 2022 09:06:02 GMT
content-encoding
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age
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x-amz-server-side-encryption
AES256
x-cache
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content-length
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server
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strict-transport-security
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cache-control
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x-amz-cf-id
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Verdicts & Comments Add Verdict or Comment

46 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| 1 object| onbeforeinput object| oncontextlost object| oncontextrestored function| structuredClone object| launchQueue object| onbeforematch function| getScreenDetails function| queryLocalFonts object| navigation object| NREUM object| newrelic function| __nr_require object| reveal object| dataLayer object| intercomSettings function| Intercom function| GTM object| intercomData object| intercom_visitor_data object| MktoForms2 object| _stq function| SmoothScroll function| st_go function| linktracker_init object| wpcom object| IntercomGTM string| GTM_PAGEVIEW_URL object| pageViewPromise object| google_tag_manager function| postscribe object| google_tag_manager_external function| tryToOpenBanner function| tryToOpenBannerOnScroll function| renderCookieConsent object| google_tag_data string| GoogleAnalyticsObject function| ga object| gaplugins object| gaGlobal object| gaData function| addCaptchaScript object| jQuery11240059883846727122325 function| triggerCustomEvent function| __intercomAssignLocation

12 Cookies

Domain/Path Name / Value
.em.intercom.com/ Name: __cf_bm
Value: GJ0xHI4x.SK.x_7XQbWHF6WysOnPXEUb1Vh.IJEjlhc-1662023815-0-AW+3Gk3saHeIVBtgACTjAwwrKVVYvhB8jgXA3Q3IrZ8G5iGyAK71F4qi/dCicLKxnqqhMl7o2y6ysiF7pvKn8Ro=
.intercom.com/ Name: gtm_id
Value: 23ce19e3-6f2e-401b-9fd3-1c91d630f36e
.intercom.com/ Name: _ga
Value: GA1.2.1075307443.1662023817
.intercom.com/ Name: _gid
Value: GA1.2.1051590879.1662023817
.www.intercom.com/ Name: _gaclientid
Value: 1075307443.1662023817
.www.intercom.com/ Name: _gasessionid
Value: 20220901|02117420
.www.intercom.com/ Name: _gahitid
Value: 09:16:57
.intercom.com/ Name: _dc_gtm_UA-22834013-1
Value: 1
.app-ab27.marketo.com/ Name: __cf_bm
Value: 3hdE4GcS7gw_dZiJQt2MMpm7jG8RbymjMegNRHL7uzg-1662023817-0-AeBEi1rXdtYo5veAlrGd4D+sjfP0ZYNKst6lpMSzrEEERX6o8czq8O3qCU7QBnUbExYc7BF4/04kZIBavw8xCiw=
.nr-data.net/ Name: JSESSIONID
Value: b23512f1db6b318e
.intercom.com/ Name: intercom-id-tx2p130c
Value: b266841e-a755-489d-ab2d-0e168448f651
.intercom.com/ Name: intercom-session-tx2p130c
Value:

2 Console Messages

Source Level URL
Text
security error URL: https://em.intercom.com/MjU4LUNMVy0zNDQAAAGGlyWQ2AfQPr24yZ3PRzt7mSHlR16pBfX05RgxOK5m3sIO-fXtwHswOy-owtn-hPTtK7aQ_io=
Message:
The Content-Security-Policy directive name 'form-action:'none'' contains one or more invalid characters. Only ASCII alphanumeric characters or dashes '-' are allowed in directive names.
security error URL: https://em.intercom.com/MjU4LUNMVy0zNDQAAAGGlyWQ2AfQPr24yZ3PRzt7mSHlR16pBfX05RgxOK5m3sIO-fXtwHswOy-owtn-hPTtK7aQ_io=
Message:
The Content-Security-Policy directive name 'frame-src:'none'' contains one or more invalid characters. Only ASCII alphanumeric characters or dashes '-' are allowed in directive names.

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Content-Security-Policy default-src 'self'; img-src 'self';script-src 'self' 'sha256-jJylqQr/Oh7bPhV5bXFMLcxSNtw+748A90Z/x38YNiA=';object-src 'none';form-action:'none';frame-src:'none'
X-Frame-Options SAMEORIGIN

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

api-iam.intercom.io
api-visitor-analytics.intercom.com
app-ab27.marketo.com
app-sjqe.marketo.com
bam.nr-data.net
blog.intercomassets.com
dp3rct5vic41c.cloudfront.net
em.intercom.com
fonts.intercomcdn.com
js-agent.newrelic.com
js.intercomcdn.com
marketing.intercomcdn.com
pixel.wp.com
reveal.clearbit.com
stats.g.doubleclick.net
stats.wp.com
widget.intercom.io
www.google-analytics.com
www.google.com
www.google.de
www.googletagmanager.com
www.intercom.com
104.16.95.80
104.17.72.206
104.17.99.130
108.138.17.127
108.138.17.22
143.204.89.61
151.101.194.137
162.247.241.14
18.135.91.108
18.66.122.23
18.66.147.43
192.0.76.3
2600:9000:223c:5600:10:8536:c280:93a1
2600:9000:223d:ae00:10:b017:5c00:21
2a00:1450:4001:803::2003
2a00:1450:4001:827::2008
2a00:1450:4001:82a::200e
2a00:1450:4001:831::2004
2a00:1450:400c:c00::9c
52.54.102.49
75.2.88.188
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256e42104f48a5fa80b031da12dc56acde224fba3f9810f8f8192b39136d365a
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