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Submission: On September 22 via api from US — Scanned from DE
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</form>Text Content
Skip to main content
Community Services Programs
CALL CENTER
833-CSD-WILL
833-HHA-WILL
8:00 am — 4:30 pm
MENU
* Service Eligibility
Step-by-Step Tutorial on How to Apply for COVID-Related Rental Assistance
HVAC Replacement Program FAQ Common Mistakes to Avoid When Applying for
COVID-Related Rental Assistance ERA Landlord Orientation Session – April 29,
2021 (For COVID-Related Assistance) Lunch-n-Learn: Assistance with ERA
Applications (English) Lunch-n-Learn: Assistance with ERA Applications
(Español) Lunch-n-Learn: Assistance with ERA Applications (Kreyol) ERA
Funding FAQ (English) ERA Funding FAQ (Español) ERA Funding FAQ (Kreyol)
* Forms
Customer Service Survey Reduction of Hours, Wages or Furlough Form for
Businesses
* Landlord Search
* Food Finder Map
* Contact Us
Report a Technical Issue Have Questions? Ask Us Here
* In-person Appointment Locations
Main Library Branch Palm Beach Gardens Branch Okeechobee Branch Royal Palm
Beach Branch Lantana Branch Belle Glade Branch
IMPORTANT UPDATE
Funding for COVID-related eviction prevention is closed. As a result, we will
not be taking any new appointments or pre-screening any new applicants for
rental assistance (eviction prevention). In addition, all applications currently
being reviewed will continue to be assessed until September 15th. After
September 15th, no applications can be re-submitted. Please upload and re-submit
any needed documents by September 15th.
Households seeking immediate eviction prevention assistance can contact 211 to
determine what other options are available.
Please check back periodically for new updates regarding eviction prevention.
Please note that rental relocation assistance will continue and can be accessed
via our website. (www.rentalassistancepbc.org)
Electric and/or water assistance, through the LIHEAP and LIHWAP programs have
re-opened. Assistance with Air Conditioning System replacement is also available
for eligible households. However, our water assistance program, LIHWAP will no
longer be available after September 30th If you need help with LIHWAP, please
apply or submit missing documentation by Friday, September 22nd.
Also, if you have been denied LIHWAP assistance and you want to appeal the
decision, you must do so by September 22nd, no later than 5pm. The appeals
process for LIHWAP will no longer be available after the 22nd of September.
Please feel free to call the Call Center at 1-833-CSD-WILL for any questions or
concerns regarding this message.
APPLY HERE FOR ASSISTANCE
APPLY FOR SERVICES OR CHECK APPLICATION STATUS
To Apply for Services you must be a Registered User.
Check Application Status
Have Questions? Ask Us Here
Frequently Asked Questions
Report Technical Issues Here
Landlord Search
--------------------------------------------------------------------------------
Click here to view the flyer in English
TO QUALIFY:
* Must be a Palm Beach County homeowner residing in their home
* Total household income has to be at or below 60% State Median Income (SMI) or
150% Federal Poverty Level (FPL)
* Must document crisis:
* A/C unit is inoperable/no longer heats or cools, or
* A/C unit is at least 10 years old (must show proof of high energy bills),
or
* Client requires a controlled environment due to health (must show proof of
life threatening case documented by client's physician)
Click here to view the flyer in Spanish
PARA CALIFICAR:
* Cliente debe ser dueño de su hogar y residir en el Condado de Palm Beach
* El ingreso total de hogar debe ser igual o por debajo del 60% del ingreso
medio estatal (SMI) o 150% del límite Federal de pobreza (FPL)
* Debe documentar una crisis:
* La unidad de aire acondicionado no funciona/no calienta ni enfría, o
* Unidad de aire acondicionado es de al menos 10 años (debe mostrar facturas
altas del servicio de energia), o
* El cliente requiere un ambiente controlado debido a una condición de salud
(debe mostrar prueba de un caso que amenaza la vida, documentado por el
médico del cliente)
Click here to view the flyer in Creole
POU KALIFYE:
* Dwe yon pwopriyetè nan Palm Beach ki abite lakay yo
* Total revni nan kay la dwe nan oswa anba 60% Revni Medyàn (SMI) oswa 150%
Nivo povrete Federal (FPL)
* Dwe bay pou ki rezon:
* A/C a se yon inite ki pa mache anko/li pa gen chalè oswa fre ankò, oswa
* Yon inite A/C omwen ki gen 10 ane (dwe montre prèv ki wo nan bòdwo enèji
segondè), oswa
* Kliyan rete nan yon anviwònman kontwole akòz santel (dwe montre prèv ki
menase laviw dokimante pa doktè kliyan an)
Rental Assistance
Program Information & Eligibility
Apply Here
Utility Assistance
Program Information & Eligibility
Apply Here
Homeless Services
Program Information & Eligibility
Apply Here
Training Programs
Program Information & Eligibility
Apply Here
Indigent Cremation Program
Program Information & Eligibility
Apply Here
Ryan White Services
Program Information & Eligibility
Seniors Services
Program Information & Eligibility
Veterans Services
Program Information & Eligibility
Securing Our Future
Program Information & Eligibility
COVID-RELATED ASSISTANCE FAQS
Frequently Asked Questions | Preguntas Frecuentes relacionadas a la asistencia
de COVID | (Keyson Ki Pose Souvan Yo)
ERA Landlord FAQs | Español | Kreyol
COVID-Related Assistance (ERA) Vendor Registration Step by Step Tutorial
Non-COVID Rental Assistance FAQ and Program Information | Preguntas Frecuentes
del Programa de Asistencia con la Renta no-relacionados con COVID | FAQ Sou
Asistans pou lokasyon ki pa gen rapo a COVID ak Enfòmasyon sou Pwogram nou an
HVAC Replacement Program FAQ
HOW COMMUNITY SERVICES DEPARTMENT IS PRIORITIZING
COVID-RELATED (ERAP) ASSISTANCE APPLICATIONS
The prioritization assistance to households with incomes less than 50% of area
median income and to households with one or more members who have been
unemployed for at least 90 days was established in the PPM and automated in the
online application system, OSCARSS. The system assigns a priority level to each
applicant based on the information submitted in the application. Documentation
is required to show the percentage of AMI, unemployment length, or proof of
housing instability. Applications with a higher priority are reviewed first, on
a daily basis. The timely processing of priority status applications is
monitored on an ongoing basis. Reviewers are able to see the prioritized
applications in their queues to process. Reports are run frequently, providing
program managers a tool to ensure the applications with the highest priority are
being processed first.
APPEALS
How do I appeal if my application was denied?
¿Cómo puedo apelar si mi aplicación fue denegada?
Kouman pou mwen fè rapèl si yo refize aplikasyon mwen an?
SAMPLES OF SUPPORTING DOCUMENTS
* Rental Lease Agreement
* Utility Company Bill Past Due for Each Month Requested
* Valid Government Issued ID
STEP-BY-STEP TUTORIAL
* How to Apply for COVID-Related Assistance
* How to Apply for Non-COVID-Related Assistance
Resources Toolkit PBC Community Services Department COVID-19 Resources Toolkit
COVID-19 Testing Sites & Executive Orders Critical Information & More from PBC
PBC Resource Guide Find the location of available services in Palm Beach County
on a map
Palm Beach County Feeding Sites Locations of the Various Food Distribution Sites
Across the County.
OUR MISSION
To promote independence of life in Palm Beach County by providing effective and
essential services to residents in need.
OUR VALUES
Respect
Equity
Compassion
Integrity
Professionalism
Empowerment
OUR VISION
A community where all residents of Palm Beach County have the resources and
opportunities to achieve their full potential.
CONNECT WITH US:
@pbccsd
@pbccsd
pbccsd
CONTACT US
Palm Beach County
Community Services
810 Datura Street
West Palm Beach, FL 33401
561-355-4700
Under Florida law, e-mail addresses are public records. If you do not want your
e-mail address released in response to a public records request, do not send
electronic mail to this entity. Instead, contact this office by phone or in
writing.
Skip survey header
CONTACT US
First Name:
Last Name:
Email Address: *This question is required. This question requires a valid email
address.
Phone Number:
Subject: *This question is required.
-- Please Select --Utility Assistance (LIHEAP)Utility Assistance (EHEAP)Rental
AssistanceOther emergency servicesQuestions/FeedbackTechnical IssueOther
Message: *This question is required.
0%
SurveyGizmo - Survey software for teams. Please take my survey now
Questions? Click here to contact us.
* Twitter
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* Community Services Home
* Community Action
* Financially Assisted Agencies
* Human & Veteran Services
* Senior Services
Palm Beach County
Board of County Commissioners
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VIDEO LIBRARY
×
* Applying for the Rental Assistance (ERA) Program (English)
* Applying for the Rental Assistance (ERA) Program (Spanish)
* Applying for the Rental Assistance (ERA) Program (Creole)
* Step by Step Tutorial on How to Apply for Emergency Rental Assistance
* Common Mistakes to Avoid When Applying for Emergency Rental Assistance
Close
HOW DO I APPEAL IF MY APPLICATION WAS DENIED?
×
If your application was denied you may appeal the process in order to have the
decision reconsidered. The appeal process has been automated in OSCARSS.
Note: If you have 2 services, water and rent, denied and only appeals for water
then can only apply for rent after the appeal for water goes through.
Please see the screenshot to the two-step process below:
1. Click on Request Appeal button in OSCARSS.
2. Complete the Appeal Form and Click Save in OSCARSS. All denied services will
be checked by default. Unselect those that you are not appealing.
To verify the status of an application, visit CSD's Client Services Search at
www.pbcgov.com/clientservicessearch or directly through the application portal
at www.rentalassistancepbc.org .
Applicants are encouraged to check their emails regularly and to maintain a
valid phone number on file, as reviewers make contact by email, and they send
important updates regarding applications.
Close
¿CÓMO PUEDO APELAR SI MI APLICACIÓN FUE DENEGADA?
×
Si su aplicación fue denegada, puede apelar para que se reconsidere la decisión.
El proceso de apelación se ha automatizado en OSCARSS.
Nota: Si tiene 2 servicios, agua y alquiler, denegados y solo apelo por agua,
solo puede solicitar el alquiler después de que la apelación por el agua pase.
Por favor vea la siguientes captura de pantalla del proceso de los 2 pasos a
seguir:
1. Haga clic en el boton Solicitar Apelacion en OSCARSS
2. Complete el formulario de apelacion y haga clic en GUARDAR en OSCARSS. Todos
los servicios denegados se marcaran de forma predeterminada. Desenmarque
aquellos por los que no desea apelar.
Para verificar el estado de una aplicación visite la Búsqueda de servicios al
cliente de CSD en www.pbcgov.com/clientservicessearch o directamente a través
del portal de aplicación en www.rentalassistancepbc.org .
Se aconseja a los solicitantes a que revisen sus correos electrónicos con
regularidad y mantengan un número de teléfono válido en el archivo, ya que los
revisores se comunican por correo electrónico y envían actualizaciones
importantes sobre las aplicaciones.
Close
KOUMAN POU MWEN FÈ RAPÈL SI YO REFIZE APLIKASYON MWEN AN?
×
Si yo te refize aplikasyon w lan, ou ka fè yon rapèl kont pwosesis la pou yo ka
rekonsidere desizyon an. Pwosesis rapèl la ka fèt/otomatize nan OSCARSS.
Remak: Si ou gen 2 sèvis, dlo ak lwaye, ke nou refize epi sèlman rapèl pou dlo
Lè sa a, ka sèlman aplike pou lwaye apre rapèl la pou aplikasyon dlo ka ale.
Tanpri gade foto anba pou ka wè kijan pwosesis la ye:
1. Klike sou bouton Request Appeal nan OSCARSS.
2. Ranpli Fòm rapèl la epi klike sou save nan OSCARSS. Tout sèvis refize yo pral
tcheke pa pou kont yo. Deselekte sa yo ke ou pap fè rapèl pou yo.
Pou verifye estati yon aplikasyon, vizite Sèvis Kliyan CSD a nan
www.pbcgov.com/clientservicessearch oswa dirèkteman atravè pòtal aplikasyon an
nan www.rentalassistancepbc.org .
Nou ankouraje aplikan yo tcheke Imèl yo regilyèman epi kenbe yon nimewo telefòn
ki valab nan dosye yo, kòm revizè fè kontak pa imèl, epi yo voye dènye
enfòmasyon enpòtan konsènan aplikasyon yo.
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