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U.S. Department of Transportation U.S. Department of Transportation Icon United
States Department of Transportation United States Department of Transportation
Bureau of Transportation Statistics
 CONFIDENTIAL CLOSE CALL REPORTING PROGRAM 
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REPORTING MAKES A DIFFERENCE
Submit Report Online
Home
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FAQs
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Reporting


CONTACT US
1-888-568-2377


WELCOME!

The Confidential Close Call Reporting Program provides a way for WMATA employees
to voluntarily and confidentially report close call events (an accident or other
safety incident that could have happened but did not) and/or unsafe conditions
without fear of disciplinary action. Close call reports are used to improve
transit safety. These reports help inform new safety procedures (preventive
safety actions) that can help avoid accidents/incidents in the future.

The program is supported by the Washington Metropolitan Area Transit Authority
(WMATA) in partnership with the Amalgamated Transit Union Local 689 (ATU L-689),
the International Brotherhood of Teamsters Local 922 (IBT L-922), the Office and
Professional Employees International Union Local 2 (OPEIU Local 2), and the
Bureau of Transportation Statistics (BTS).



CLOSE CALL REPORTING MAKES A DIFFERENCE

With more than 10 years in operation, the close call program is improving
safety.

 * 300 close calls reports
 * 200 preventative safety actions


YOUR INPUT COUNTS!





WHAT YOU NEED TO KNOW ABOUT THE REPORTING PROCESS


A Close Call and/or
Unsafe Condition Occurs
WMATA Employee
Reports to BTS
BTS Reviews Report and Contacts WMATA Employee
WMATA Employee
Participates in Interview
BTS Conducts
Preliminary Analysis
Peer Review Team (PRT) Performs Assessment of Contributing Factors/Root Causes
PRT Identifies Potential Root Causes/Makes Recommendations
WMATA Considers Recommendations and Decides Implementation
Recommended Implementation Complete; Results Announced
WMATA, Employee Unions (L-689, L-922, Local 2), and BTS Announce Results
Confidential Close Call Reporting Program
1200 New Jersey, SE, Washington, DC 20590
1-888-568-2377

U.S. DEPARTMENT OF TRANSPORTATION

Bureau of Transportation Statistics

1200 NEW JERSEY AVENUE, SE

WASHINGTON, DC 20590

800-853-1351

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