support.masterclass.com Open in urlscan Pro
104.16.51.111  Public Scan

Form analysis
1 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="hidden" name="category" id="category" value="200295727"
    autocomplete="off">
  <input type="search" name="query" id="query" placeholder="Search" aria-label="Search">
</form>

Text Content

Skip to main content

Submit a request
Sign in
Sign in


HOW CAN WE HELP?


 1. MasterClass
 2. Account and Billing
 3. Members


WHY WAS I CHARGED?

 * 4 months ago
 * Updated

FollowNot yet followed by anyone

 

MasterClass is the streaming platform where you can learn from the world's best.
Members get unlimited access to all 100+ instructors across 11 categories with
their annual membership. 

Membership 

MasterClass annual membership is an auto-renewing subscription product, which
ensures that you have continuous and uninterrupted access to MasterClass. 

MasterClass charges your account for renewals using the payment method you
provided when you signed up. If you received your annual membership as a gift,
or accepted a Guest Pass to try annual membership, your account was charged
after your gift subscription or Guest Pass period ended.

You can cancel auto-renewal of your subscription in your account settings. If
you did not expect the charge, or do not wish to continue with your annual
membership, please visit this page for a refund.

Gift

Gift subscriptions are pre-purchases of a subscription to a MasterClass annual
membership. They are issued by, and represents a legal obligation solely of,
Yanka Industries Gifting, LLC. If your gift was purchased within the last 30
days and is not yet redeemed for a subscription, please visit this page for a
refund. 

Questions   

If you have more questions, please email us here, or call us 1 (855) 981-8208.
We are always happy to help!

Was this article helpful?
Yes No
157 out of 978 found this helpful
Return to top
Have more questions? Submit a request


RELATED ARTICLES

 * Requesting a refund
 * Cancelling your subscription renewal
 * Membership Plan
 * Contacting MasterClass
 * Introduction to MasterClass

Articles in this section
 * Upgrading and downgrading your plan
 * Signing into your MasterClass account
 * Cancelling your subscription renewal
 * Downgrading Your Membership Plan via Third Party Apps
 * Updating payment information for your subscription
 * Roku Subscription Management
 * Amazon Subscription Management
 * Google Play Subscription Management
 * iOS Subscription Management
 * Requesting a refund

See more
Explore
 * MasterClass Live
 * Articles
 * Sitemap
 * Gifts

About
 * Diversity, Equity, and Inclusion
 * Careers
 * Newsroom
 * Security
 * Privacy
 * CA Privacy Notice
 * Do Not Sell My Personal Info
 * Terms
 * Social Impact
 * MasterClass at Work
 * Support

Social
 * Twitter
 * Instagram
 * Facebook
 * YouTube
 * LinkedIn

Download
 * 
 * 
 * 
 * 

© 2022 MasterClass Secured with SSL
English (US) Deutsch Español (Latinoamérica) Español (España) Français (France)
Powered by Zendesk