help.siteimprove.com
Open in
urlscan Pro
3.124.82.53
Public Scan
Submitted URL: https://help.siteimprove.com/helpdesk/tickets/2323877
Effective URL: https://help.siteimprove.com/support/login
Submission: On October 10 via api from NL — Scanned from NL
Effective URL: https://help.siteimprove.com/support/login
Submission: On October 10 via api from NL — Scanned from NL
Form analysis
2 forms found in the DOMPOST /support/login
<form class="new_user_session" id="new_user_session" action="/support/login" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"><input type="hidden" name="authenticity_token"
value="J+WlZ5bj/LQA6Q0ZAAJTZAaNqqitQ8whrkA9fSEwk/Io2JG2dowDtch4stVMiL1q4St9cyVGzOtWSxGvYjXH5Q==">
<fieldset>
<section class="freshid_login">
<div class="agent-login-link">
<i class="ficon-helpdesk_new agent-login-icon"></i>
<div class="link-content">
<span>Are you an agent? </span>
<a href="https://help.siteimprove.com/agent/login">Login here</a>
</div>
</div>
<div class="customer-login-link">
<i class="ficon-helpdesk_new customer-login-icon"></i>
<div class="link-content">
<span> Are you a customer? </span>
<a href="https://siteimprove-org.myfreshworks.com/login/auth/1626073660796?client_id=78368727158800390&redirect_uri=https%3A%2F%2Fhelp.siteimprove.com%2Ffreshid%2Fcustomer_authorize_callback">Login here</a>
</div>
</div>
</section>
</fieldset>
<input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false">
</form>
POST /password_resets
<form rel="validate" action="/password_resets" accept-charset="UTF-8" method="post" novalidate="novalidate"><input name="utf8" type="hidden" value="✓"><input type="hidden" name="authenticity_token"
value="MFsqO7/PsQwQmd1jvxahdLSRrbVXG5OBBKHl9SYxIUk/Zh7qX6BODdgIYq/znE96Uzd6bt8ek0v8qsknZTR1Xg==">
<fieldset>
<br>
</fieldset>
</form>
Text Content
Skip to main content Help Center Close menu * Getting Started * Guides & FAQs * What's new? * Webinars Login * Contact support * Contact support Login Menu THIS WEBSITE USES COOKIES We use cookies to make sure the website can function, to measure traffic and to support the marketing of our services. By clicking on "Allow all cookies" or using the website, you agree to our use of cookies. Please read our Cookie Notice for further information about our use of cookies. You may change your consent by rejecting optional cookies in the settings or by blocking cookies in your browser. Allow all cookiesOpen settingsClose settings * Settings * Cookie declaration * About Necessary (required) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Preferences (optional) Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Statistics (optional) Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Marketing (optional) Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. NecessaryPreferencesStatisticsMarketing Allow necessary cookies only Necessary (22) NameProviderPurposeExpiryTypedebug [x2]Siteimprove GoogleThis cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website.PersistentHTMLAI_buffer [x2]MicrosoftUsed in context with the "AI_sentBuffer" in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates. SessionHTMLAI_sentBuffer [x2]MicrosoftUsed in context with the "AI_buffer" in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates. SessionHTMLobject(quot;#-#-#T#:#:#.#Zquot;)MicrosoftRegisters statistical data on users' behavior on the website. Used for internal analytics by the website operator. SessionHTMLalgoliasearch-client-jscdn.jsdelivr.netNecessary in order to optimize the website's search-bar function. The cookie ensures accurate and fast search results.PersistentHTML_zg#FreshworksPendingSessionHTTPai_sessionMicrosoftPreserves users states across page requests.1 dayHTTPai_userMicrosoftUsed by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognize users on returning visits over time.1 yearHTTPARRAffinitySiteimproveUsed to distribute traffic to the website on several servers in order to optimize response times.SessionHTTPARRAffinitySameSiteSiteimproveUsed to distribute traffic to the website on several servers in order to optimize response times.SessionHTTPASP.NET_SessionIdSiteimprovePreserves the visitor's session state across page requests.SessionHTTPCloudFront-PolicySiteimproveImproves website speed and implements content through a Content Delivery Network (CDN). SessionHTTPCookieConsentSiteimproveStores the user's cookie consent state for the current domain1 yearHTTPcookietestSiteimproveThis cookie is used to determine if the visitor has accepted the cookie consent box.SessionHTTPTiPMixSiteimproveRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 1 dayHTTPx-ms-routing-nameSiteimproveRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 1 dayHTTPlocalforage#local-forage-detect-blob-supportFreshworksDetects whether the visitor’s browser allows for blob-format-storage.PersistentIDBbscookie [x2]LinkedInThis cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example.1 yearHTTP Preferences (11) NameProviderPurposeExpiryTypeloglevelSiteimproveMaintains settings and outputs when using the Developer Tools Console on current session.PersistentHTMLvidyardSettingsVidyardUsed to determine the optimal video quality based on the visitor's device and network settings. PersistentHTMLCookieConsentBulkSetting-#CookiebotEnables cookie consent across multiple websitesPersistentHTMLAWSALBSiteimproveRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 7 daysHTTPAWSALBCORSSiteimproveRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 7 daysHTTP_x_wSiteimproveAllows the website to recoqnise the visitor, in order to optimize the chat-box functionality. SessionHTTPlocalforage#keyvaluepairsFreshworksUsed to maintain filter settings on the website.PersistentIDBvisitorIdws.zoominfo.comPreserves users states across page requests.1 yearHTTP__cf_bm [x2]zoominfo.com G2CrowdThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.1 dayHTTP_cfuvidzoominfo.comThis cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. SessionHTTP Statistics (46) NameProviderPurposeExpiryTypeziwsSessionSiteimproveCollects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.SessionHTMLziwsSessionId [x2]Siteimprove js.zi-scripts.comCollects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.SessionHTMLvisitorIdVidyardRegisters statistical data on users' behavior on the website. Used for internal analytics by the website operator. PersistentHTMLajs_anonymous_id [x2]cdn.dreamdata.cloudThis cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.PersistentHTMLevent.aspxSiteimprovePendingSessionPixelheat.aspxSiteimproveCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.SessionPixelimage.aspxSiteimproveRegisters statistical data on users' behavior on the website. Used for internal analytics by the website operator. SessionPixelcollectGoogleUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.SessionPixelNRBA_SESSIONNew RelicCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.PersistentHTMLAnalyticsSyncHistoryLinkedInUsed in connection with data-synchronization with third-party analysis service. 30 daysHTTP#.#-#-#-#-#.ack [x2]cdn.dreamdata.cloudUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTML#.#-#-#-#-#.inProgress [x2]cdn.dreamdata.cloudUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTML#.#-#-#-#-#.queue [x2]cdn.dreamdata.cloudUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTML#.#-#-#-#-#.reclaimEnd [x2]cdn.dreamdata.cloudUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTML#.#-#-#-#-#.reclaimStart [x2]cdn.dreamdata.cloudUsed to contain user’s survey and quiz answers in Local Storage.PersistentHTML__q_domainTestjs.qualified.comUsed in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.SessionHTTP__q_state_86yvA5d8pDbj3WpPjs.qualified.comPending1 yearHTTP_gaGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 yearsHTTP_ga_#GoogleUsed by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 yearsHTTP_gatGoogleUsed by Google Analytics to throttle request rate1 dayHTTP_gidGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 dayHTTP_helpkit_sessionSiteimproveUsed to implement and maintain form settings on the website. SessionHTTP_zitokjs.zi-scripts.comPending2 yearsHTTPajs_anonymous_idcdn.dreamdata.cloudThis cookie is used to identify a specific visitor - this information is used to identify the number of specific visitors on a website.1 yearHTTPauth_content_wpSiteimprovePendingSessionHTTPCloudFront-Key-Pair-IdSiteimprovePendingSessionHTTPCloudFront-SignatureSiteimprovePendingSessionHTTPln_orLinkedInRegisters statistical data on users' behavior on the website. Used for internal analytics by the website operator. 1 dayHTTPnmstatSiteimproveThis cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor's experience.1000 daysHTTPsa-user-id [x2]StackAdaptUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 1 yearHTTPsa-user-idStackAdaptUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTMLsa-user-id-v2StackAdaptUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTMLsa-user-id-v2 [x2]StackAdaptUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 1 yearHTTPsj_csrftokenSiteimprovePending1 yearHTTPunifiedScriptVerified [x2]js.zi-scripts.com SiteimprovePendingSessionHTMLtdGoogleRegisters statistical data on users' behavior on the website. Used for internal analytics by the website operator. SessionPixel Marketing (74) NameProviderPurposeExpiryType6suuid6sc.coRegisters user behavior and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting. 400 daysHTTPv1/beacon/img.gifb.6sc.coUsed in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.SessionPixel_uetsid [x2]MicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTML_uetsid_exp [x2]MicrosoftContains the expiry-date for the cookie with corresponding name. PersistentHTML_uetvid [x2]MicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTML_uetvid_exp [x2]MicrosoftContains the expiry-date for the cookie with corresponding name. PersistentHTMLMUIDMicrosoftUsed widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.1 yearHTTPajs_group_id [x2]cdn.dreamdata.cloudCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. PersistentHTMLajs_group_properties [x2]cdn.dreamdata.cloudCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. PersistentHTMLajs_user_id [x2]cdn.dreamdata.cloudCollects data on visitors' preferences and behavior on the website - This information is used make content and advertisement more relevant to the specific visitor. PersistentHTMLajs_user_traits [x2]cdn.dreamdata.cloudCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. PersistentHTMLIDEGoogleUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTPpagead/landing [x2]GoogleCollects data on visitor behavior from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. SessionPixeltest_cookieGoogleUsed to check if the user's browser supports cookies.1 dayHTTPads/ga-audiencesGooglePendingSessionPixelpagead/1p-user-list/#GoogleTracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.SessionPixelbcookieLinkedInUsed by the social networking service, LinkedIn, for tracking the use of embedded services.1 yearHTTPli_gcLinkedInStores the user's cookie consent state for the current domain180 daysHTTPli_sugrLinkedInCollects data on user behavior and interaction in order to optimize the website and make advertisement on the website more relevant. 3 monthsHTTPlidcLinkedInUsed by the social networking service, LinkedIn, for tracking the use of embedded services.1 dayHTTPUserMatchHistoryLinkedInUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 30 daysHTTPlpv#PardotUsed in context with behavioral tracking by the website. The cookie registers the user’s behavior and navigation across multiple websites and ensures that no tracking errors occur when the user has multiple browser-tabs open. 1 dayHTTPpardot [x2]Pardot SiteimproveUsed in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.SessionHTTPvisitor_id# [x2]PardotUsed in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.1 yearHTTPvisitor_id#-hash [x2]PardotUsed to encrypt and contain visitor data. This is necessary for the security of the user data. 1 yearHTTP__tld__cdn.dreamdata.cloudUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. SessionHTTP_an_uidj.6sc.coPresents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.7 daysHTTP_fbp Meta Platforms, Inc.Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 monthsHTTP_fw_crm_vFreshworksCollects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.1 yearHTTP_gcl_auGoogleUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 monthsHTTP_gd_sessionj.6sc.coCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 dayHTTP_gd_svisitorj.6sc.coCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.400 daysHTTP_gd_visitorj.6sc.coCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.2 yearsHTTP_uetsidMicrosoftCollects data on visitor behavior from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. 1 dayHTTP_uetvidMicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 1 yearHTTPajs%3Acookiescdn.dreamdata.cloudCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. 1 yearHTTPajs%3Atestcdn.dreamdata.cloudCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. 1 yearHTTPajs_group_idcdn.dreamdata.cloudThis cookie is used to assign specific visitors into segments, this segmentation is based on visitor behavior on the website - the segmentation can be used to target larger groups.1 yearHTTPajs_user_idcdn.dreamdata.cloudThis cookie is used to collect data on the visitor's behavior on the website - this information can be used to assign the visitor to a visitor segment, based on common preferences.1 yearHTTP_session_idG2CrowdStores visitors' navigation by registering landing pages - This allows the website to present relevant products and/or measure their advertisement efficiency on other websites. 14 daysHTTPi/jot/embedsTwitter Inc.Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.SessionPixelCONSENTYouTubeUsed to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 2 yearsHTTPLAST_RESULT_ENTRY_KEYYouTubeUsed to track user’s interaction with embedded content.SessionHTTPLogsDatabaseV2:V#||LogsRequestsStoreYouTubePendingPersistentIDBnextIdYouTubeUsed to track user’s interaction with embedded content.SessionHTTPremote_sidYouTubeNecessary for the implementation and functionality of YouTube video-content on the website. SessionHTTPrequestsYouTubeUsed to track user’s interaction with embedded content.SessionHTTPServiceWorkerLogsDatabase#SWHealthLogYouTubeNecessary for the implementation and functionality of YouTube video-content on the website. PersistentIDBTESTCOOKIESENABLEDYouTubeUsed to track user’s interaction with embedded content.1 dayHTTPVISITOR_INFO1_LIVEYouTubeTries to estimate the users' bandwidth on pages with integrated YouTube videos.180 daysHTTPVISITOR_PRIVACY_METADATAYouTubePending180 daysHTTPYSCYouTubeRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.SessionHTTPyt.innertube::nextIdYouTubeRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.PersistentHTMLytidb::LAST_RESULT_ENTRY_KEYYouTubeStores the user's video player preferences using embedded YouTube videoPersistentHTMLYtIdbMeta#databasesYouTubeUsed to track user’s interaction with embedded content.PersistentIDByt-remote-cast-availableYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-cast-installedYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-connected-devicesYouTubeStores the user's video player preferences using embedded YouTube videoPersistentHTMLyt-remote-device-idYouTubeStores the user's video player preferences using embedded YouTube videoPersistentHTMLyt-remote-fast-check-periodYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-session-appYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTMLyt-remote-session-nameYouTubeStores the user's video player preferences using embedded YouTube videoSessionHTML Unclassified (5) NameProviderPurposeExpiryType#-#-#-#-# [x2]Siteimprove FreshworksPendingPersistentHTML{"words":[-583551354,-273424998,1544499617,686485080,610168569],"sigBytes":20}VidyardPendingPersistentHTMLhop-dfad7e73-e9cf-421e-b001-b9914257d772FreshworksPendingPersistentHTMLseenArticlesArrayFreshdeskPendingSessionHTML About Cookies are small text files that can be used by websites to track website visitors for different purposes, such as making a user’s experience more efficient. Without your consent, we may only store cookies on your device if they are strictly necessary for the operation of this site. All other types of cookies used require your consent. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. Please read our Cookie Notice and Privacy Policy for further information about our use of cookies and personal data. Your consent applies to the following domains: frontier.siteimprove.com, help.siteimprove.com, videos.siteimprove.com, siteimprove.com, read.siteimprove.com, hello.siteimprove.com, developer.siteimprove.com, careers.siteimprove.com × You must be logged in to access this page LOGIN TO THE SUPPORT PORTAL Are you an agent? Login here Are you a customer? Login here FORGOT PASSWORD * Privacy * VPAT * Legal * Accessibility Statement Siteimprove is a registered trademark of Siteimprove A/S - All rights reserved. 2022