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Submitted URL: https://d2czk904.na1.hubspotlinks.com/Ctc/OS+113/d2Czk904/VX0bhS301RljVc2R4S7sF2twW1-ywb15jY0TLN2x86xg5n4LbW50kH_H6lZ3lKW3NZgYH1JgMWvW...
Effective URL: https://www.anuntatech.com/case-study/restoring-business-operations-with-managed-vdi/?utm_campaign=US%20Marketing%20Emails&...
Submission Tags: falconsandbox
Submission: On August 19 via api from US — Scanned from DE
Effective URL: https://www.anuntatech.com/case-study/restoring-business-operations-with-managed-vdi/?utm_campaign=US%20Marketing%20Emails&...
Submission Tags: falconsandbox
Submission: On August 19 via api from US — Scanned from DE
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<option value="GF">French Guiana (Guyane française)</option>
<option value="PF">French Polynesia (Polynésie française)</option>
<option value="GA">Gabon</option>
<option value="GM">Gambia</option>
<option value="GE">Georgia (საქართველო)</option>
<option value="DE">Germany (Deutschland)</option>
<option value="GH">Ghana (Gaana)</option>
<option value="GI">Gibraltar</option>
<option value="GR">Greece (Ελλάδα)</option>
<option value="GL">Greenland (Kalaallit Nunaat)</option>
<option value="GD">Grenada</option>
<option value="GP">Guadeloupe</option>
<option value="GU">Guam</option>
<option value="GT">Guatemala</option>
<option value="GN">Guinea (Guinée)</option>
<option value="GW">Guinea-Bissau (Guiné Bissau)</option>
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<option value="HT">Haiti</option>
<option value="HN">Honduras</option>
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<option value="IR">Iran (ایران)</option>
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<option value="LY">Libya (ليبيا)</option>
<option value="LI">Liechtenstein</option>
<option value="LT">Lithuania (Lietuva)</option>
<option value="LU">Luxembourg</option>
<option value="MO">Macau (澳門)</option>
<option value="MK">Macedonia (FYROM) (Македонија)</option>
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<option value="MW">Malawi</option>
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<option value="ML">Mali</option>
<option value="MT">Malta</option>
<option value="MH">Marshall Islands</option>
<option value="MQ">Martinique</option>
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<option value="FM">Micronesia</option>
<option value="MD">Moldova (Republica Moldova)</option>
<option value="MC">Monaco</option>
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<option value="VI">U.S. Virgin Islands</option>
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<option value="UA">Ukraine (Україна)</option>
<option value="AE">United Arab Emirates (الإمارات العربية المتحدة)</option>
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<option value="US">United States</option>
<option value="UY">Uruguay</option>
<option value="UZ">Uzbekistan (Oʻzbekiston)</option>
<option value="VU">Vanuatu</option>
<option value="VA">Vatican City (Città del Vaticano)</option>
<option value="VE">Venezuela</option>
<option value="VN">Vietnam (Việt Nam)</option>
<option value="WF">Wallis and Futuna</option>
<option value="YE">Yemen (اليمن)</option>
<option value="ZM">Zambia</option>
<option value="ZW">Zimbabwe</option>
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* Solutions
* Desktop-as-a-Service (DaaS)/VDI
* Enterprise DaaS
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All Case studies
RESTORING BUSINESS OPERATIONS WITH MANAGED VDI
* DaaS/VDI
* IT and ITES
* by Anunta
Download Case Study Book a free consultation
OVERVIEW
This case study illustrates use of Managed VDI in quickly recovering from the
major IT crisis triggered by a CrowdStrike update. The incident caused severe
system failures, disrupting operations for organizations worldwide. Anunta’s
managed VDI solutions were crucial in rapidly restoring services for all
affected clients.
THE CHALLENGE
On July 19, 2024, a critical CrowdStrike update resulted in significant system
failures impacting Microsoft operating systems globally. The update led to Blue
Screen of Death (BSOD) errors and continuous reboots, halting business
operations. While CrowdStrike provided workarounds for restoring thousands of
systems was still tedious and time consuming, leading to substantial operational
disruptions and monetary losses.
THE POWER OF VDI IN CRISIS MANAGEMENT
VDI (Virtual Desktop Infrastructure) platforms and solutions played a crucial
role in effectively responding to the crisis. The image-based, centrally managed
architecture allowed us to rapidly restore services by rebooting affected
virtual desktops, significantly reducing recovery time. For instance, while
restoring 1,000 traditional desktops or laptops typically takes about 48-72
hours, VDI can achieve this within a few hours. By leveraging VDI technology, we
were able to efficiently overcome challenges and expedite the recovery process,
ensuring prompt restoration of operations.
SWIFT ACTION TO MANAGE AN UNEXPECTED CRISIS
Although a VDI solution inherently offers a more efficient way to recover
end-user systems, a fully managed VDI solution comes with additional benefits,
including continuous monitoring, accelerated response, and broad technical
expertise, all of which significantly reduce recovery time.
In this instance, Anunta acted promptly by recognizing the developing crisis,
deploying the CrowdStrike workaround for the VDI images, and pushing them across
all impacted systems. This approach successfully restored operations for many
clients. Recognizing that traditional recovery methods often require physical
intervention, we integrated VDI solutions to accelerate resolution. Our approach
underscores our capability to manage and resolve unforeseen IT crises
effectively.
OPTIMIZED CONFIGURATION
* Exclusionsand Policies: We configured CrowdStrike policies to exclude
specific files, directories, or processes that were known to cause conflicts
or excessive resource.
* Performance Tuning: We adjusted performance settings within CrowdStrike to
balance security with operational efficiency, including modifications to scan
schedules and sensitivity.
REGULAR UPDATES AND PATCHES
* Software Updates: We ensured that both the VDI environment and CrowdStrike
software were updated to the latest versions to leverage bug fixes,
performance enhancements, and improved.
* Patch Management: We established a robust patch management process to keep
all components, including the operating system and third-party applications,
up-to-date.
TESTING AND VALIDATION
* Testing Changes: We conducted comprehensive testing of updates and
configuration changes in a controlled environment before full deployment to
identify potential.
* User Feedback: We collected and analyzed user feedback to address recurring
problems associated with the security software and adjusted configurations.
VDI-SPECIFIC SECURITY PRACTICES
* Snapshot and Rollback: We utilized VDI features such as snapshots to quickly
revert to a known-good state if updates or changes caused.
* Profile Management: We carefully managed user profiles and settings to
prevent corruption or misconfigurations that could lead to system.
OEM SUPPORT AND BEST PRACTICES
* OEM Support: We coordinated with VDI OEMs to ensure rapid recovery of VDI
infrastructure servers using snapshots.
THE OUTCOME
Anunta’s effective crisis management and technical expertise ensured that
affected clients had their services restored within hours. This rapid response
prevented significant financial losses and minimized operational disruptions.
Our ability to integrate VDI technology into our recovery strategy was key to
this successful outcome.
CUSTOMER TESTIMONIALS
“I want to share that the Anunta support team did a great job working through
the issues we incurred as part of the CrowdStrike issue. Anunta quickly began
working with Microsoft to determine the best way to resolve it. They provided
frequent updates and were available whenever needed. Great job!”
– Senior Manager, Leading Financial Service Provider, US
“I thank your team (Anunta) for your quick response and assistance during the
CrowdStrike issue! Your team (Anunta) quickly and efficiently walked me through
the fix to get our VDI systems back up and running. That day, we used the same
procedure to get most of our Windows servers back online. Anunta’s support was
very timely and helpful!”
– Lead Systems Engineer, Financial Service Provider, US
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