serviceexpress.austin.hp.com
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15.72.80.118
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Submitted URL: https://serviceexpress.austin.hp.com/
Effective URL: https://serviceexpress.austin.hp.com/ManualForm.aspx
Submission: On October 29 via automatic, source certstream-suspicious — Scanned from DE
Effective URL: https://serviceexpress.austin.hp.com/ManualForm.aspx
Submission: On October 29 via automatic, source certstream-suspicious — Scanned from DE
Form analysis 1 forms found in the DOM
Name: aspnetForm — POST ManualForm.aspx
<form name="aspnetForm" method="post" action="ManualForm.aspx" onsubmit="javascript:return WebForm_OnSubmit();" id="aspnetForm">
<div>
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="">
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
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<script
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<script src="Services/Open/Verify.asmx/jsdebug" type="text/javascript"></script>
<script src="Services/Open/ModelInfo.asmx/jsdebug" type="text/javascript"></script>
<script src="Services/Open/ServiceExpress.asmx/jsdebug" type="text/javascript"></script>
<script type="text/javascript">
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<input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="1F26228C">
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<script type="text/javascript">
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<div style="text-align: center;">
<div id="header" class="header">
</div>
</div>
<div style="text-align: center;">
<div style="width: 950px; text-align: left; padding-top: 0px; padding-right: 0px;
padding-left: 0px; font: 12px/16px Arial, sans-serif; z-index: 0; color: #6d6f72;
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<div id="divContent">
<table style="width: 950px;" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td style="width: 200px;" valign="top" align="right">
<div style="width: 200px;">
<br>
<span style="color:#57A2D8;background-color:White;font-family:Arial;font-size:20px;">For Customer Service</span>
<br>
<br>
<span style="color:#57A2D8;background-color:White;font-family:Arial;font-size:20px;">Please Call:</span>
<br>
<br>
<span style="color:#57A2D8;background-color:White;font-family:Arial;font-size:24px;">800.745.2025</span>
<br>
<br>
<div id="ctl00_LeftContent_divVan">
<img id="ctl00_LeftContent_imgVan" alt="Van" src="Office2007Client/Images/Misc/van%20cutout.jpg" style="width:250px;border-width:0px;">
</div>
</div>
</td>
<td style="width: 750px;" align="left">
<div style="width: 750px;">
<div style="text-align: center">
<center>
<table id="ctl00_MiddleContent_tblPSPC" style="display:block;">
<tbody>
<tr>
<td style="text-align: left;">
<br>
<b><span id="ctl00_MiddleContent_lbl1" style="color:#57A2D8;font-size:Medium;font-weight:bold;font-size: 16px;">Welcome to Service Express,</span>
<br>
<br>
<span id="ctl00_MiddleContent_Label2" style="color:#57A2D8;font-size:Medium;font-weight:bold;font-size: 16px;">for use by HP P-MPS Customers</span>
</b>
<br>
<br>
<img id="ctl00_MiddleContent_imgPSPC" alt="Help" src="Office2007Client/Images/16x16/Regular/Help.gif" style="border-width:0px;cursor: pointer; display: none;">
</td>
</tr>
<tr>
<td>
<div id="ctl00_MiddleContent_divNoSticker">
<span id="ctl00_MiddleContent_lblAsterisk" style="font-family:Arial;font-size:X-Small;">*</span>
<span id="ctl00_MiddleContent_lblNotOnProgram" style="font-family:Arial;font-size:X-Small;">If you are an invoice customer </span>
<span id="ctl00_MiddleContent_lblServiceRequestForm" onmouseover="this.style.textDecoration='underline';" onmouseout="this.style.textDecoration='none';" onclick="window.location='/ManualForm.aspx'"
style="color:Blue;font-family:Arial;font-size:X-Small;cursor: pointer;">click here</span>
</div>
</td>
</tr>
</tbody>
</table>
</center>
<center>
<table id="ctl00_MiddleContent_tblIC" style="display:none;text-align:center;position:absolute;left:804px;">
<tbody>
<tr>
<td colspan="2">
<span id="ctl00_MiddleContent_Label1" onmouseout="this.style.textDecoration='none';" style="font-family:Arial;font-size:Small;font-size: 18px; text-align:left;"><br>If you are currently a<br><br>contracted/program
customer<br><br></span>
<span id="ctl00_MiddleContent_Label3" onclick="window.location='/ServiceExpress.aspx'" onmouseover="this.style.textDecoration='underline';" onmouseout="this.style.textDecoration='none';"
style="color:#57A2D8;font-size:Medium;font-weight:bold;cursor: pointer; font-size: 18px; text-align:left;">Click Here.<br><br><br></span>
<br>
<span id="ctl00_MiddleContent_Label4" style="color:#57A2D8;font-size:Medium;font-weight:bold;display:none;">If you are currently a contracted/program customer</span>
<br>
<span id="ctl00_MiddleContent_Label5" style="color:#57A2D8;font-size:Medium;font-weight:bold;display:none;">Service Program Customers</span>
<img id="ctl00_MiddleContent_imgPSPC2" alt="Help" src="Office2007Client/Images/16x16/Regular/Help.gif" style="border-width:0px;cursor: pointer; display: none;">
<span id="ctl00_MiddleContent_Label8" style="color:#57A2D8;font-size:Medium;font-weight:bold;display:none;"> </span>
<span id="ctl00_MiddleContent_Label6" onmouseover="this.style.textDecoration='underline';" onmouseout="this.style.textDecoration='none';" onclick="window.location='/ServiceExpress.aspx'"
style="color:Blue;font-size:Medium;font-weight:bold;cursor: pointer; display:none;"> </span>
</td>
</tr>
</tbody>
</table>
</center>
<br>
<table>
<tbody>
<tr>
<td>
<link href="App_Themes/Default/Login.css" rel="stylesheet" type="text/css">
<script language="javascript" type="text/javascript">
var SEOpen = false;
function ShowHideDivs(index) {
var divTheForm = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divTheForm");
divTheForm.style.display = "block";
if (index == 1) {
//Invoice Customer
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divNotice").style.display = "block";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divHoursAndPayment").style.display = "block";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divMakeAndModel").style.display = "block";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_trPrinterID").style.display = "none";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_trSerialNumber").style.display = "block";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divManualForm").style.display = "block";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divServiceExpress").style.display = "none";
} else {
//Program Customer
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divNotice").style.display = "none";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divHoursAndPayment").style.display = "none";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divMakeAndModel").style.display = "none";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_trPrinterID").style.display = "block";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_trSerialNumber").style.display = "none";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divServiceExpress").style.display = "block";
if (SEOpen) {
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divManualForm").style.display = "none";
} else {
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divManualForm").style.display = "block";
}
}
//document.getElementById("ctl00_MiddleContent_ManualServiceForm1_divVan").style.display = "none";
var ManualServiceFormZone = document.getElementById("ManualServiceFormZone");
var divContent = document.getElementById("divContent");
divContent.style.height = ManualServiceFormZone.style.height;
}
function rapManualServiceForm_OnResponseEnd(sender, args) {
var customerTypes = document.getElementsByName("ctl00$MiddleContent$ManualServiceForm1$rblCustomerType");
for (var x = 0; x < customerTypes.length - 1; x++) {
if (customerTypes[x].checked) {
break;
}
}
ShowHideDivs(x);
VerifyPrinterId();
}
function VerifyPrinterId() {
var txtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_txtEmail");
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_txtPrinterID");
UI.Services.Open.Verify.PrinterId(txtPrinterID.value, txtEmail.value, VerifyPrinterIdCallback);
}
function VerifyPrinterIdCallback(result) {
var txtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_txtEmail");
var lblPrinterIDNotFound = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_lblPrinterIDNotFound");
if (lblPrinterIDNotFound != null) {
if (!result) {
DoesPrinterIDExist();
} else {
lblPrinterIDNotFound.style.display = "none";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_hdnPrinterIdValid").value = "true";
}
}
}
function DoesPrinterIDExist() {
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_txtPrinterID");
UI.Services.Open.Verify.DoesPrinterIDExist(txtPrinterID.value, DoesPrinterIDExistCallback);
}
function DoesPrinterIDExistCallback(result) {
var lblPrinterIDNotFound = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_lblPrinterIDNotFound");
if (!result) {
lblPrinterIDNotFound.style.display = "block";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_hdnPrinterIdValid").value = "false";
} else {
lblPrinterIDNotFound.style.display = "none";
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_hdnPrinterIdValid").value = "true";
}
}
function ShowHideSE() {}
</script>
<div id="ctl00_MiddleContent_ManualServiceForm1_RadAjaxLoadingPanel1" class="RadAjax RadAjax_Office2007 modalBackground" style="display:none;height:75px;width:75px;">
<div class="raDiv">
<img alt="Loading..."
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style="border: 0px; top: 45%; position: relative;">
</div>
<div class="raColor raTransp">
</div>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_rfdManualServiceForm" style="display:none;">
<!-- 2009.3.1201.35 -->
<script type="text/javascript">
//<![CDATA[
if (typeof(WebForm_AutoFocus) != 'undefined') {
var old_WebForm_AutoFocus = WebForm_AutoFocus;
WebForm_AutoFocus = function(arg) {
Sys.Application.add_load(function() {
old_WebForm_AutoFocus(arg);
WebForm_AutoFocus = old_WebForm_AutoFocus;
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if (typeof(Telerik) != 'undefined') {
if (Telerik.Web.UI.RadFormDecorator) {
Telerik.Web.UI.RadFormDecorator.initializePage('ctl00_MiddleContent_ManualServiceForm1_rfdManualServiceForm', 'ManualServiceFormZone', 'Office2007', 2);
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</script><input id="ctl00_MiddleContent_ManualServiceForm1_rfdManualServiceForm_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_rfdManualServiceForm_ClientState" type="hidden">
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<input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$hdnEmailValid" id="ctl00_MiddleContent_ManualServiceForm1_hdnEmailValid">
<input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$hdnSEOpen" id="ctl00_MiddleContent_ManualServiceForm1_hdnSEOpen" value="false">
<input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$hdnPrinterIdValid" id="ctl00_MiddleContent_ManualServiceForm1_hdnPrinterIdValid" value="true">
<input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$hdnShowSE" id="ctl00_MiddleContent_ManualServiceForm1_hdnShowSE" value="true">
<div id="ctl00_MiddleContent_ManualServiceForm1_ctl00_MiddleContent_ManualServiceForm1_rapManualServiceFormPanel">
<div id="ctl00_MiddleContent_ManualServiceForm1_rapManualServiceForm">
<div id="ManualServiceFormZone" class="RadForm RadForm_Office2007 rfdRadio">
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<br>
<br>
<br>
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<div class="divMainSub" style="width:500px; text-align:left !important;">
<table>
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<tr>
<td>
<div id="ctl00_MiddleContent_ManualServiceForm1_divVan">
</div>
</td>
<td>
<div style="display: none;">
<span id="ctl00_MiddleContent_ManualServiceForm1_label100" style="color:#57A2D8;font-size:Medium;font-weight:bold;">Customer Type</span>
<input type="image" name="ctl00$MiddleContent$ManualServiceForm1$ibCustomerTypeHelp" id="ctl00_MiddleContent_ManualServiceForm1_ibCustomerTypeHelp" alt="Customer Type"
src="Office2007Client/Images/16x16/Regular/Help.gif" align="absmiddle" style="border-width:0px;">
<div>
<table id="ctl00_MiddleContent_ManualServiceForm1_rblCustomerType" border="0">
<tbody>
<tr>
<td><input id="ctl00_MiddleContent_ManualServiceForm1_rblCustomerType_0" type="radio" name="ctl00$MiddleContent$ManualServiceForm1$rblCustomerType" value="ProgramCustomer" checked="checked"
onclick="ShowHideDivs(0);"><label for="ctl00_MiddleContent_ManualServiceForm1_rblCustomerType_0">Program Customer</label></td>
</tr>
<tr>
<td><input id="ctl00_MiddleContent_ManualServiceForm1_rblCustomerType_1" type="radio" name="ctl00$MiddleContent$ManualServiceForm1$rblCustomerType" value="InvoiceCustomer"
onclick="ShowHideDivs(1);"><label for="ctl00_MiddleContent_ManualServiceForm1_rblCustomerType_1">Invoice Customer (Time and Materials)</label></td>
</tr>
</tbody>
</table>
</div>
</div>
<br>
<br>
<br>
<br>
<br>
<div id="ctl00_MiddleContent_ManualServiceForm1_divTheForm" style="width:300px;display:block;">
<div id="ctl00_MiddleContent_ManualServiceForm1_divNotice">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblCSPhone2" style="font-family:Arial;font-size:Small;"></span>
</div>
<br>
<div id="ctl00_MiddleContent_ManualServiceForm1_divServiceExpress" style="display:block;">
<div id="ctl00_MiddleContent_ManualServiceForm1_divSE" style="display:block;">
<script type="text/javascript" language="javascript">
if (document.URL.indexOf("my.printelligent") != -1) {
window.location = "https://serviceexpress.austin.hp.com"
}
var sendingTimer = null;
var i = 0;
function grdOpenServiceVisit_OnCommand(sender, args) {}
function Hide(control) {
var ctrl = document.getElementById(control);
ctrl.style.display = "none";
}
function Show(control) {
var ctrl = document.getElementById(control);
ctrl.style.display = "block";
}
function ModalOn() {
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divModal");
}
function ModalOff() {
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divModal");
}
function ModalLoadingOn() {
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divModalLoading");
}
function ModalLoadingOff() {
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divModalLoading");
}
function checkNumbers(e) {
var keychar;
var regexp_str;
var keep_moving;
var keynum = window.event ? e.keyCode : e.which;
keychar = String.fromCharCode(keynum);
// check for numeric
regexp_str = /\d/;
if (regexp_str.test(keychar)) return true;
// check for control chars
// backspace
if (e.keyCode == 8) return true;
// tab
if (e.keyCode == 9) return true;
// delete
if (e.keyCode == 46) return true;
// left & right arrow
if (e.keyCode == 37 || e.keyCode == 39) return true;
// home & end
if (e.keyCode == 35 || e.keyCode == 36) return true;
return false;
}
function ClearCarts() {
var cyan = document.getElementById("cyan");
var magenta = document.getElementById("magenta");
var yellow = document.getElementById("yellow");
var black = document.getElementById("black");
cyan.value = 0;
magenta.value = 0;
yellow.value = 0;
black.value = 0;
}
function Verify() {
ClearCarts();
Hide("divColorCarts");
var lblPrinterNotOnProgram = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblPrinterNotOnProgram");
var txtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtEmail");
var lblTxtEmailFailed = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblTxtEmailFailed");
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
var lblTxtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblTxtPrinterID");
var rfvTxtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtPrinterID");
var rfvTxtPrinterID2 = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtPrinterID2");
var trServiceDescription = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription");
var tblNameAndNumber = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_tblNameAndNumber");
if (tblNameAndNumber) {
tblNameAndNumber.style.display = "none"
}
ModalLoadingOn();
rfvTxtPrinterID2.style.display = "none";
lblTxtEmailFailed.style.display = "none";
lblPrinterNotOnProgram.style.display = "none";
if (rfvTxtPrinterID.style.display == "inline") {
lblTxtPrinterID.style.display = "block";
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divAddTask");
} else {
lblTxtPrinterID.style.display = "none";
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_TheLabelDiv");
if (trServiceDescription.style.display == "block") {
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divAddTask");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divbuttons");
}
if (txtEmail.value != "" && txtPrinterID.value != "") {
UI.Services.Open.Verify.User(txtEmail.value, VerifyUserCallBack);
} else {
if (txtPrinterID.value == "") {
rfvTxtPrinterID2.style.display = "block";
}
if (txtEmail.value == "") {
lblTxtEmailFailed.style.display = "block";
}
ModalLoadingOff();
}
}
}
function VerifyUserCallBack(result) {
ModalLoadingOff();
if (result) {
ModalLoadingOn();
UI.Services.Open.ServiceExpress.HasNewVisits(HasNewVisitsCallBack);
} else {
ModalOn();
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divDomainFailed");
}
}
function HasNewVisitsCallBack(result) {
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
var txtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtEmail");
var hdnPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_hdnPrinterID");
var tblNameAndNumber = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_tblNameAndNumber");
ModalLoadingOff();
if (!result) {
hdnPrinterID.value = txtPrinterID.value;
ModalLoadingOn();
if (tblNameAndNumber) {
tblNameAndNumber.style.display = "none"
}
UI.Services.Open.Verify.PrinterId(txtPrinterID.value, txtEmail.value, VerifyPrinterIDCallBack);
} else {
if (confirm("You have not saved this service request.\nClick OK to enter a new request for PrinterID: " + txtPrinterID.value + ".\nClick Cancel to keep the current request.")) {
hdnPrinterID.value = txtPrinterID.value;
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divbuttons");
PopDDLServiceDescription();
UI.Services.Open.ServiceExpress.ResetSessionVars();
if (tblNameAndNumber) {
tblNameAndNumber.style.display = "none"
}
UI.Services.Open.Verify.PrinterId(txtPrinterID.value, txtEmail.value, VerifyPrinterIDCallBack);
} else {
txtPrinterID.value = hdnPrinterID.value;
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divbuttons");
}
}
}
function VerifyPrinterIDCallBack(result) {
ModalLoadingOff();
if (result) {
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_lblPrinterIDNotFound");
verifyClientMigration();
} else {
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_lblPrinterIDNotFound");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trModel");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription3");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription2");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_notepanel");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divDeadline");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divAddTask");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divOpenServiceVisits");
}
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_lblDDLServiceDescription");
}
function verifyClientMigration() {
var lblPrinterHasMigratedComp = document.getElementById("lblPrinterHasMigrated");
lblPrinterHasMigratedComp.style.display = "none";
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
UI.Services.Open.Verify.verifyClientMigration(txtPrinterID.value, verifyClientMigrationCallback);
}
function verifyClientMigrationCallback(result) {
var lblPrinterHasMigratedComp = document.getElementById("lblPrinterHasMigrated");
var validationMsg = '';
if (result) {
var migrationDetails = result.split("|");
validationMsg = "<p style='font-weight:bold; color: red;font-size:15px'>* Service Request creation through Service Express is blocked for customer " + migrationDetails[0] +
", request you to use <a style='font-weight:bold;text-decoration: underline;' href = 'https://dcc.ext.hp.com/' target='_blank'> DCC</a > instead.Please contact Account Delivery Manager for any queries<p>";
if (migrationDetails[1] == 1) {
lblPrinterHasMigratedComp.style.display = "block";
lblPrinterHasMigratedComp.innerHTML = validationMsg;
} else {
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
var txtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtEmail");
lblPrinterHasMigratedComp.style.display = "none";
PopDDLServiceDescription();
ModalLoadingOn();
UI.Services.Open.ModelInfo.GetModel(txtPrinterID.value, GetModelCallBack);
UI.Services.Open.ServiceExpress.GetDeadlines(txtEmail.value, txtPrinterID.value, GetDeadlinesCallBack);
PopGrid();
}
} else {
lblPrinterHasMigratedComp.style.display = "none";
}
}
// 11/18/2019 Jaleel HUBPMPS-668 Customers should not be able to request for Toners and BackUps via Service Express Portal
function VerifyPrinterProgram() {
var lblPrinterNotOnProgram = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblPrinterNotOnProgram");
var ddlServiceDescription = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_ddlServiceDescription");
lblPrinterNotOnProgram.value = "";
lblPrinterNotOnProgram.style.display = "none";
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
if (ddlServiceDescription.options[ddlServiceDescription.selectedIndex].text == "Poor Print Quality" || ddlServiceDescription.options[ddlServiceDescription.selectedIndex].text ==
"Mechanical Printer Problem" || ddlServiceDescription.options[ddlServiceDescription.selectedIndex].text == "Printer Does Not Print") {
UI.Services.Open.Verify.canCreateCallEntry(txtPrinterID.value, VerifyPrinterProgramCallback);
} else {
AddTask();
}
}
function VerifyPrinterProgramCallback(result) {
var lblPrinterNotOnProgram = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblPrinterNotOnProgram");
if (lblPrinterNotOnProgram != null) {
if (!result) {
lblPrinterNotOnProgram.style.display = "block";
} else {
AddTask()
lblPrinterNotOnProgram.style.display = "none";
}
}
}
//HUBPMPS-668 Javascript changes ends here
function GetDeadlinesCallBack(result) {
var chkTime1 = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime1");
var chkTime2 = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime2");
var chkTime3 = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime3");
ModalLoadingOff();
chkTime1.nextSibling.innerHTML = result.Deadline1Text;
chkTime2.nextSibling.innerHTML = result.Deadline2Text;
chkTime3.nextSibling.innerHTML = result.Deadline3Text;
chkTime1.checked = true;
chkTime2.checked = false;
chkTime3.checked = false;
}
function PopDDLServiceDescription() {
var ddlServiceDescription = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_ddlServiceDescription");
// 05/08/2019 Sunil HUBPMPS-411 Customers should not be able to request for Toners and BackUps via Service Express Portal
ddlServiceDescription.options[0] = new Option("Select a Service...", "-1000");
//ddlServiceDescription.options[1] = new Option("Deliver & Install Toner", "4");
//ddlServiceDescription.options[2] = new Option("Drop Off Spare Toner (Back Up)", "5");
ddlServiceDescription.options[1] = new Option("Poor Print Quality", "6");
ddlServiceDescription.options[2] = new Option("Mechanical Printer Problem", "8");
ddlServiceDescription.options[3] = new Option("Printer Does Not Print", "8");
}
var isColorPrinter = false;
function GetModelCallBack(result) {
var lblModelShow = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblModelShow");
var txtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtEmail");
if (result != "") {
var modelText = result.substr(0, result.indexOf('~~'));
var isColor = result.substr(result.indexOf('~~') + 2, result.length);
isColorPrinter = (isColor == "True");
lblModelShow.innerHTML = modelText;
ModalLoadingOn();
UI.Services.Open.ServiceExpress.IsPrintelligentUser(txtEmail.value, IsPrintelligentUserCallBack);
} else {
lblModelShow.innerHTML = "Not Found";
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription3");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription2");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_notepanel");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divDeadline");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divOpenServiceVisits");
}
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_trModel");
}
function IsPrintelligentUserCallBack(result) {
var chkTestDrive = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTestDrive");
ModalLoadingOff();
if (result) {
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divTestDrive");
chkTestDrive.selected = false;
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_tblNameAndNumber");
} else {
//Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divTestDrive");
chkTestDrive.selected = false;
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_tblNameAndNumber");
}
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription");
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription3");
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription2");
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_notepanel");
//Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divDeadline");
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divOpenServiceVisits");
}
function CloseDomainFailed() {
ModalOff();
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divDomainFailed");
}
function SendAdminEmail() {
var txtAdminEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtAdminEmail");
var divDomainFailed = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_divDomainFailed");
ModalOn();
divDomainFailed.style.zIndex = 49;
ShowSending();
UI.Services.Open.ServiceExpress.SendAdminEmail(txtAdminEmail.value, SendAdminEmailCallBack);
}
function SendAdminEmailCallBack(result) {
var lblAdminEmailSent = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblAdminEmailSent");
HideSending();
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divSending");
lblAdminEmailSent.innerHTML = result;
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divDomainFailed");
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divAdminEmailSent");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trModel");
}
function ShowSending() {
var lblSending = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblSending");
i = 0;
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divSending");
lblSending.innerHTML = "Sending .";
sendingTimer = setInterval(AddDot, 250);
}
function AddDot() {
var lblSending = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblSending");
if (i == 15) {
i = 0;
lblSending.innerHTML = "Sending .";
}
lblSending.innerHTML += ".";
i++;
}
function CloseAdminEmailSent() {
ModalOff();
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divAdminEmailSent");
}
function ShowPrinterID() {
var lblTxtEmailFailed = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblTxtEmailFailed");
var revTxtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_revTxtEmail");
var txtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtEmail");
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
if (revTxtEmail.style.display == "inline") {
lblTxtEmailFailed.style.display = "block";
} else {
lblTxtEmailFailed.style.display = "none";
txtPrinterID.disabled = false;
txtPrinterID.focus();
ModalLoadingOn();
UI.Services.Open.Verify.User(txtEmail.value, VerifyUserCallBack2);
}
}
function VerifyUserCallBack2(result) {
var txtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtEmail");
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
ModalLoadingOff();
if (!result) {
ModalOn();
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divDomainFailed");
} else if (txtEmail.value != "" && txtPrinterID.value != "") {
Verify();
}
}
function AddTask() {
var ddlServiceDescription = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_ddlServiceDescription");
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
var txtNotes = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtNotes");
var cyan = document.getElementById("cyan");
var magenta = document.getElementById("magenta");
var yellow = document.getElementById("yellow");
var black = document.getElementById("black");
if (ddlServiceDescription.options[ddlServiceDescription.selectedIndex].value != "-1000") {
if (black.value > 0) txtNotes.value += "\r\nBlack Qty: " + black.value;
if (cyan.value > 0) txtNotes.value += "\r\nCyan Qty: " + cyan.value;
if (magenta.value > 0) txtNotes.value += "\r\nMagenta Qty: " + magenta.value;
if (yellow.value > 0) txtNotes.value += "\r\nYellow Qty: " + yellow.value;
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_lblDDLServiceDescription");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_lblDDLServiceDescription2");
ModalLoadingOn();
UI.Services.Open.ServiceExpress.AddTask(txtPrinterID.value, ddlServiceDescription.options[ddlServiceDescription.selectedIndex].value, ddlServiceDescription.options[ddlServiceDescription
.selectedIndex].text, txtNotes.value, AddTaskCallBack);
PopGrid();
} else {
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_lblDDLServiceDescription");
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_lblDDLServiceDescription2");
}
}
function AddTaskCallBack() {
var ddlServiceDescription = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_ddlServiceDescription");
var txtNotes = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtNotes");
ModalLoadingOff();
if (ddlServiceDescription.selectedIndex != 0) {
if (ddlServiceDescription.options[ddlServiceDescription.selectedIndex].text == "Mechanical Printer Problem") {
ddlServiceDescription.remove(ddlServiceDescription.selectedIndex + 1);
ddlServiceDescription.remove(ddlServiceDescription.selectedIndex);
} else if (ddlServiceDescription.options[ddlServiceDescription.selectedIndex].text == "Printer Does Not Print") {
ddlServiceDescription.remove(ddlServiceDescription.selectedIndex - 1);
ddlServiceDescription.remove(ddlServiceDescription.selectedIndex);
} else {
ddlServiceDescription.remove(ddlServiceDescription.selectedIndex);
}
}
ddlServiceDescription.options[0].selected = true;
txtNotes.value = "";
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divbuttons");
ClearCarts();
Hide("divColorCarts");
}
function PopGrid() {
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
ModalLoadingOn();
UI.Services.Open.ServiceExpress.GetOpenServiceVisits(txtPrinterID.value, GetRowsCallBack);
}
function GetRowsCallBack(result) {
var masterTable = $find("ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits").get_masterTableView();
var ddlServiceDescription = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_ddlServiceDescription");
ModalLoadingOff();
masterTable.set_dataSource(result);
masterTable.dataBind();
var rows = masterTable.get_dataItems();
for (var i = 0; i < rows.length; i++) {
var row = rows[i];
var cell = masterTable.getCellByColumnUniqueName(row, "Task").innerHTML;
var ddlText = "";
switch (cell) {
// 05/08/2019 Sunil HUBPMPS-411 Customers should not be able to request for Toners and BackUps via Service Express Portal
//case "Toner Service":
// ddlText = "Deliver & Install Toner";
// break;
//case "Back Up":
// ddlText = "Drop Off Spare Toner (Back Up)";
// break;
case "Print Quality":
ddlText = "Poor Print Quality";
break;
case "Printer Problem":
ddlText = "Mechanical Printer Problem";
break;
}
if (cell != null) {
for (var t = 0; t < ddlServiceDescription.options.length; t++) {
if (ddlServiceDescription.options[t].text == ddlText) {
if (ddlText == "Mechanical Printer Problem") {
ddlServiceDescription.remove(t + 1);
}
ddlServiceDescription.remove(t);
}
}
}
}
}
function ServiceDescriptionChange() {
ClearCarts();
Hide("divColorCarts");
var ddlServiceDescription = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_ddlServiceDescription");
if (ddlServiceDescription.options[0].selected) {
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divAddTask");
} else {
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divAddTask");
}
if (ddlServiceDescription.value == "4" || ddlServiceDescription.value == "5") {
Show("divColorCarts");
//if(isColorPrinter)
//{
Show("cyancart");
Show("magentacart");
Show("yellowcart");
//}
//else
//{
// Hide("cyancart");
// Hide("magentacart");
// Hide("yellowcart");
//}
} else {
//Hide("divColorCarts");
}
}
function Submit() {
var ddlServiceDescription = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_ddlServiceDescription");
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
var txtNotes = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtNotes");
var chkTestDrive = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTestDrive");
var txtEmail = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtEmail");
var txtFirstName = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtFirstName");
var txtLastname = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtLastname");
var txtPhone = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone");
var chkTime1 = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime1");
var chkTime2 = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime2");
var chkTime3 = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime3");
var chkTime;
var lblDDLServiceDescription = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblDDLServiceDescription");
var lblTxtEmailFailed = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblTxtEmailFailed");
var lblPrinterIDNotFound = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblPrinterIDNotFound");
var lblTxtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblTxtPrinterID");
var tblNameAndNumber = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_tblNameAndNumber");
var proceed = false;
if (tblNameAndNumber.style.display == "block") {
if (txtFirstName.value != "" && txtLastname.value != "" && txtPhone.value != "") {
proceed = true;
}
} else if (lblDDLServiceDescription.style.display != "block" && lblTxtEmailFailed.style.display != "block" && lblPrinterIDNotFound.style.display != "block" && lblTxtPrinterID.style.display !=
"block") {
proceed = true;
}
if (proceed) {
ModalOn();
ShowSending();
if (chkTime1.checked) {
chkTime = 1;
} else if (chkTime2.checked) {
chkTime = 2;
} else {
chkTime = 3;
}
// UI.Services.Open.ServiceExpress.Submit(txtEmail.value, txtPrinterID.value, txtFirstName.value, txtLastname.value, txtPhone.value, chkTime, chkTestDrive.selected, SubmitCallBack);
UI.Services.Open.ServiceExpress.Submit(txtEmail.value, txtPrinterID.value, txtFirstName.value, txtLastname.value, txtPhone.value, chkTime, false, SubmitCallBack);
} else {
alert("Please verify all required information and submit again.");
}
}
function HideSending() {
clearInterval(sendingTimer);
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divSending");
}
function SubmitCallBack(result) {
var lblSubmitOk = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_lblSubmitOk");
var txtPrinterID = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID");
var txtNotes = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtNotes");
var txtFirstName = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtFirstName");
var txtLastname = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtLastname");
var txtPhone = document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone");
HideSending();
if (result != "") {
alert(result);
}
lblSubmitOk.innerHTML = "A Service Express Request has been entered and confirmation email sent for Printer ID: " + txtPrinterID.value;
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_TheLabelDiv");
PopDDLServiceDescription();
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divAddTask");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divbuttons");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divDeadline");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription2");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription3");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_notepanel");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divAddTask");
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divOpenServiceVisits");
txtPrinterID.value = "";
txtNotes.value = "";
UI.Services.Open.ServiceExpress.ResetSessionVars();
ModalOff();
Hide("divColorCarts");
ClearCarts();
}
function ShowHidePrinterSticker() {
if (document.getElementById("ctl00_MiddleContent_ManualServiceForm1_sec1_divPrinterStickerHelp").style.display == "block") {
HidePrinterSticker();
} else {
ShowPrinterSticker();
}
}
function ShowPrinterSticker() {
Show("ctl00_MiddleContent_ManualServiceForm1_sec1_divPrinterStickerHelp");
}
function HidePrinterSticker() {
Hide("ctl00_MiddleContent_ManualServiceForm1_sec1_divPrinterStickerHelp");
}
</script>
<div id="PopUpZone" style="width: 350px; text-align: center; padding: 10px 10px 10px 10px;">
<input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$sec1$hdnPrinterID" id="ctl00_MiddleContent_ManualServiceForm1_sec1_hdnPrinterID">
<div id="serviceexpress">
<br>
<div>
<img id="ctl00_MiddleContent_ManualServiceForm1_sec1_imgLogo" alt="Logo" src="Office2007Client/Images/Misc/pmpslogo.png" style="border-width:0px;visibility:hidden">
</div>
<br>
<br>
<br>
<div>
<div style="height: 48px;">
<table>
<tbody>
<tr>
<td>
<div style="padding-right: 20px;">
<img id="ctl00_MiddleContent_ManualServiceForm1_sec1_imgI" title="Using Service Express is the fastest way to request Managed Print Services from HP."
src="Office2007Client/Images/48x48/Regular/Symbol%20Blue%20Information.gif" align="absmiddle" style="border-width:0px;">
</div>
</td>
<td>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label3" style="font-family:Arial;font-size:X-Large;font-weight:bold;">Service Express</span>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div style="clear: both;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label4" style="font-family:Arial;font-size:Small;">To begin, enter your email address<br>and your printer identification number</span>
</div>
</div>
<div style="clear: both; margin: 5px auto;">
<div>
<table>
<tbody>
<tr>
<td style="text-align: right;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label1" style="font-family:Arial;font-size:Small;">Email: </span>
</td>
<td style="text-align: left;">
<input name="ctl00$MiddleContent$ManualServiceForm1$sec1$txtEmail" type="text" id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtEmail" autocomplete="off" title="Email"
onchange="ShowPrinterID();" style="font-family:Arial;font-size:Small;width:185px;">
</td>
<td align="left">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_revTxtEmail" style="color:Red;font-family:Arial;font-size:Small;display:none;">*</span>
</td>
</tr>
<tr>
<td colspan="3" style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblTxtEmailFailed" style="color:Red;font-family:Arial;font-size:Small;display: none;">* Please enter a well formed email
address.<br> EX: myemail@printelligent.com</span>
</td>
</tr>
<tr>
<td style="text-align: right;">
<img id="ctl00_MiddleContent_ManualServiceForm1_sec1_imgPrinterID" alt="Help" onclick="ShowHidePrinterSticker();" src="Office2007Client/Images/16x16/Regular/Help.gif"
align="absmiddle" style="border-width:0px;cursor: pointer;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label2" style="font-family:Arial;font-size:Small;">Printer ID: </span>
</td>
<td style="text-align: left;">
<input name="ctl00$MiddleContent$ManualServiceForm1$sec1$txtPrinterID" type="text" id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtPrinterID" disabled="disabled"
autocomplete="off" title="Printer ID" style="font-family:Arial;font-size:Small;width:185px;">
</td>
<td>
</td>
</tr>
<tr>
<td colspan="3" style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtPrinterID2" style="color:Red;font-family:Arial;font-size:Small;display: none;">* Please enter a Printer ID</span>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtPrinterID" style="color:Red;font-family:Arial;font-size:Small;display:none;">*</span>
</td>
</tr>
<tr>
<td colspan="3" style="text-align: center;">
<input type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$btnNext" value="Next"
onclick="Verify();return false;WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$MiddleContent$ManualServiceForm1$sec1$btnNext", "", true, "txtPrinterID", "", false, true))"
id="ctl00_MiddleContent_ManualServiceForm1_sec1_btnNext" alt="Enter Email and PrinterID">
</td>
</tr>
<tr>
<td colspan="3" style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label145" style="font-family:Arial;font-size:X-Small;">HP's data collection practices can be reviewed at </span>
<a href="http://www8.hp.com/us/en/privacy/privacy.html">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label146" style="color:Blue;font-family:Arial;font-size:X-Small;">Privacy Statement</span>
</a>
</td>
</tr>
<tr>
<td colspan="3">
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divPrinterStickerHelp" style="text-align: center; display: none;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label12" style="font-family:Arial;font-size:Small;">This is a Printer Sticker.<br>Enter the number shown on <i>your</i>
sticker.</span>
<br>
<br>
<img id="ctl00_MiddleContent_ManualServiceForm1_sec1_imgSticker" alt="Printer Sticker" src="Office2007Client/Images/Misc/PRT-068-stickerR15_edit.jpg"
style="border-color:Black;border-width:1px;border-style:Solid;width:135px;">
</div>
</td>
</tr>
<tr>
<td colspan="3" style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblPrinterIDNotFound" style="color:Red;font-family:Arial;font-size:Small;display: none;">* Printer ID Not Found</span>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblTxtPrinterID" style="color:Red;font-family:Arial;font-size:Small;display: none;">* Printer ID is required</span>
</td>
</tr>
<tr>
<td style="text-align: left;" colspan="3">
<div id="lblPrinterHasMigrated"></div>
</td>
</tr>
<tr id="ctl00_MiddleContent_ManualServiceForm1_sec1_trModel" style="display: none;">
<td style="text-align: right;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblModel" style="font-family:Arial;font-size:Small;">Model: </span>
</td>
<td style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblModelShow" style="font-family:Arial;font-size:Small;"></span>
</td>
<td style="text-align: left;">
</td>
</tr>
<tr>
<td colspan="3">
<table id="ctl00_MiddleContent_ManualServiceForm1_sec1_tblNameAndNumber" style="display: none;">
<tbody>
<tr>
<td style="text-align: right;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label6" style="font-family:Arial;font-size:Small;">First Name: </span>
</td>
<td style="text-align: left;">
<input name="ctl00$MiddleContent$ManualServiceForm1$sec1$txtFirstName" type="text" id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtFirstName" autocomplete="off"
title="First Name" style="font-family:Arial;font-size:Small;">
</td>
<td style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtFirstName" style="color:Red;font-family:Arial;font-size:Small;">*</span>
</td>
</tr>
<tr>
<td style="text-align: right;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label11" style="font-family:Arial;font-size:Small;">Last Name: </span>
</td>
<td style="text-align: left;">
<input name="ctl00$MiddleContent$ManualServiceForm1$sec1$txtLastname" type="text" id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtLastname" autocomplete="off"
title="Last Name" style="font-family:Arial;font-size:Small;">
</td>
<td style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtLastName" style="color:Red;font-family:Arial;font-size:Small;">*</span>
</td>
</tr>
<tr>
<td style="text-align: right;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label13" style="font-family:Arial;font-size:Small;">Phone Number: </span>
</td>
<td style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20"
value="(___) ___-____" id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone_text" name="ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone_text"
class="riTextBox riEnabled" autocomplete="off" title="Phone" style="width: 125px; font-family: Arial; font-size: small;"><input
style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;" id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone"
value="() -" class="rdfd_" type="text"><input style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;"
id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone_Value" name="ctl00$MiddleContent$ManualServiceForm1$sec1$txtPhone" class="rdfd_" value="() -" type="text"><input
id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone_ClientState" type="hidden"
autocomplete="off"></span>
</td>
<td style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtPhone" style="color:Red;font-family:Arial;font-size:Small;">*</span>
</td>
</tr>
<tr>
<td style="text-align: right;" colspan="3">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label10" style="color:Red;font-family:Arial;font-size:Small;">* First, Last Name and Phone are Required</span>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td colspan="3">
<table id="ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription3" style="display: none;">
<tbody>
<tr>
<td style="text-align: left;" colspan="3">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label14" style="color:Red;font-family:Arial;font-size:Small;">Please note that our options have changed.</span>
</td>
</tr>
<tr>
<td style="text-align: left;" colspan="3">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label15" style="color:Red;font-family:Arial;font-size:Small;">Requesting Back-Up toner is no longer supported via this
tool.</span>
</td>
</tr>
<tr>
<td style="text-align: left;" colspan="3">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label16" style="color:Red;font-family:Arial;font-size:Small;">Should you require supplies or service for your entitled
device please open a service call by contacting our call center at <br>1-800-745-2025.</span>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="text-align: left;" colspan="3">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblPrinterNotOnProgram" style="color:Red;font-family:Arial;font-size:Small;display: none;font-weight:bold">* Printer is not
eligible for BreakFix service support. Please contact help desk at 1-800-745-2025.</span>
</td>
</tr>
<tr id="ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription" style="display: none;">
<td colspan="3" align="left">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblServiceDescription" style="font-family:Arial;font-size:Small;">Service Selection: </span>
</td>
</tr>
<tr id="ctl00_MiddleContent_ManualServiceForm1_sec1_trServiceDescription2" style="display: none;">
<td colspan="3" style="text-align: left;">
<div>
<div style="float: left;">
<select name="ctl00$MiddleContent$ManualServiceForm1$sec1$ddlServiceDescription" id="ctl00_MiddleContent_ManualServiceForm1_sec1_ddlServiceDescription"
title="Service Description" onchange="ServiceDescriptionChange();">
</select>
</div>
<div>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblDDLServiceDescription" style="color:Red;font-family:Arial;font-size:Small;display: none;">*</span>
</div>
</div>
</td>
</tr>
<tr id="divColorCarts" style="display: none;">
<td colspan="3" align="center">
<table width="100%">
<tbody>
<tr>
<th align="center" colspan="2"> Enter desired quantities: </th>
</tr>
<tr>
<th align="center" style="width: 50%;">
<u>Color:</u>
</th>
<th align="center" style="width: 50%;">
<u>Qty:</u>
</th>
</tr>
<tr>
<td align="center" style="background-color: #000000; color: #FFFFFF; border: solid 1 black;"> Black </td>
<td align="center">
<input type="text" id="black" title="Black Toner" value="0" size="2" maxlength="2" onkeydown="return checkNumbers(event);">
</td>
</tr>
<tr id="cyancart">
<td align="center" style="background-color: #00FFFF; border: solid 1px black; color: #000000;"> Cyan </td>
<td align="center">
<input type="text" id="cyan" title="Cyan Toner" value="0" size="2" maxlength="2" onkeydown="return checkNumbers(event);">
</td>
</tr>
<tr id="magentacart">
<td align="center" style="background-color: #FF00FF; border: solid 1px black; color: #000000;"> Magenta </td>
<td align="center">
<input type="text" id="magenta" title="Magenta Toner" value="0" size="2" maxlength="2" onkeydown="return checkNumbers(event);">
</td>
</tr>
<tr id="yellowcart">
<td align="center" style="background-color: #FFFF00; border: solid 1px black; color: #000000;"> Yellow </td>
<td align="center">
<input type="text" id="yellow" title="Yellow Toner" value="0" size="2" maxlength="2" onkeydown="return checkNumbers(event);">
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td colspan="3" style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblDDLServiceDescription2" style="color:Red;font-family:Arial;font-size:Small;display: none;">* Service Selection
Required</span>
</td>
</tr>
<tr>
<td colspan="3" style="text-align: left;">
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_notepanel" style="display: none;">
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_pnlNotesTitle" style="cursor: pointer;">
<img id="ctl00_MiddleContent_ManualServiceForm1_sec1_imgNotes" src="Office2007Client/Images/Misc/expand_blue.jpg" align="absmiddle" style="border-width:0px;"
title="Add Notes...">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblNotes" style="font-family:Arial;font-size:Small;">Add Notes...</span>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_pnlNotes" style="overflow-y: hidden; height: 0px; display: none;">
<div id="" style="height: auto;">
<textarea name="ctl00$MiddleContent$ManualServiceForm1$sec1$txtNotes" rows="6" cols="20" id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtNotes" autocomplete="off"
title="Notes" style="font-family:Arial;font-size:Small;width:100%;"></textarea>
</div>
</div>
<input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$sec1$cpeNotes_ClientState" id="ctl00_MiddleContent_ManualServiceForm1_sec1_cpeNotes_ClientState" value="true">
</div>
</td>
</tr>
<tr>
<td colspan="3" style="text-align: left;">
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divDeadline" style="display: none;">
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_pnlDeadlineTitle" style="font-size: x-small; cursor: pointer;">
<img id="ctl00_MiddleContent_ManualServiceForm1_sec1_imgDeadline" src="Office2007Client/Images/Misc/expand_blue.jpg" align="absmiddle" style="height:8px;border-width:0px;"
title="Show Time Frame...">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblDeadline" style="font-family:Arial;font-size:X-Small;">Show Time Frame...</span>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_pnlDeadline" style="width: 100%; display: none; overflow-y: hidden; height: 0px;">
<div id="" style="width: 100%; display: none; height: auto;">
<table style="width: 100%;" cellpadding="5px" cellspacing="5px">
<tbody>
<tr>
<td style="width: 100%; text-align: center;">
<span style="font-family:Arial;font-size:Small;"><input id="ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime1" type="checkbox"
name="ctl00$MiddleContent$ManualServiceForm1$sec1$chkTime1"><label for="ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime1">Time One</label></span>
<span style="font-family:Arial;font-size:Small;"><input id="ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime2" type="checkbox"
name="ctl00$MiddleContent$ManualServiceForm1$sec1$chkTime2"><label for="ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime2">Time Two</label></span>
<span style="font-family:Arial;font-size:Small;"><input id="ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime3" type="checkbox"
name="ctl00$MiddleContent$ManualServiceForm1$sec1$chkTime3"><label for="ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime3">Time Three</label></span>
</td>
</tr>
</tbody>
</table>
</div>
</div>
<input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$sec1$cpeDeadline_ClientState" id="ctl00_MiddleContent_ManualServiceForm1_sec1_cpeDeadline_ClientState"
value="true">
</div>
</td>
</tr>
<tr>
<td colspan="3">
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divAddTask" style="display: none;">
<br>
<input type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$btnAddTask" value="Add Task"
onclick="VerifyPrinterProgram();return false;__doPostBack('ctl00$MiddleContent$ManualServiceForm1$sec1$btnAddTask','')"
id="ctl00_MiddleContent_ManualServiceForm1_sec1_btnAddTask" alt="Add Task">
<img id="ctl00_MiddleContent_ManualServiceForm1_sec1_imgAddTaskHelp"
title="Clicking 'Add Task' will add the selected service description for this printer to 'Pending Service Visits'." src="Office2007Client/Images/16x16/Regular/Help.gif"
align="absmiddle" style="border-width:0px;">
</div>
</td>
</tr>
<tr>
<td colspan="3" style="text-align: left;">
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divOpenServiceVisits" style="display: none;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblOpenServiceVisits" style="font-family:Arial;font-size:Small;">Pending Service Visits</span>
<br>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits" class="RadGrid RadGrid_Office2007" tabindex="0">
<table cellspacing="0" class="rgMasterTable" border="0" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00"
style="width:100%;table-layout:auto;empty-cells:show;">
<colgroup>
<col>
<col>
</colgroup>
<thead>
<tr>
<th scope="col" class="rgHeader">Visit<input type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$grdOpenServiceVisits$ctl00$ctl02$ctl00$ctl04" value=" "
onclick="if(!$find('ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00').sort('Visit')) return false;__doPostBack('ctl00$MiddleContent$ManualServiceForm1$sec1$grdOpenServiceVisits$ctl00$ctl02$ctl00$ctl04','')"
title="Sorted asc" class="rgSortAsc" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__Visit__SortAsc" style="display:none;"><input
type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$grdOpenServiceVisits$ctl00$ctl02$ctl00$ctl05" value=" "
onclick="if(!$find('ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00').sort('Visit')) return false;__doPostBack('ctl00$MiddleContent$ManualServiceForm1$sec1$grdOpenServiceVisits$ctl00$ctl02$ctl00$ctl05','')"
title="Sorted desc" class="rgSortDesc" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__Visit__SortDesc" style="display:none;"></th>
<th scope="col" class="rgHeader">Task<input type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$grdOpenServiceVisits$ctl00$ctl02$ctl00$ctl06" value=" "
onclick="if(!$find('ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00').sort('Task')) return false;__doPostBack('ctl00$MiddleContent$ManualServiceForm1$sec1$grdOpenServiceVisits$ctl00$ctl02$ctl00$ctl06','')"
title="Sorted asc" class="rgSortAsc" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__Task__SortAsc" style="display:none;"><input
type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$grdOpenServiceVisits$ctl00$ctl02$ctl00$ctl07" value=" "
onclick="if(!$find('ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00').sort('Task')) return false;__doPostBack('ctl00$MiddleContent$ManualServiceForm1$sec1$grdOpenServiceVisits$ctl00$ctl02$ctl00$ctl07','')"
title="Sorted desc" class="rgSortDesc" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__Task__SortDesc" style="display:none;"></th>
</tr>
</thead>
<tbody>
<tr class="rgRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__0"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgAltRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__1"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__2"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgAltRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__3"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__4"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgAltRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__5"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__6"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgAltRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__7"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__8"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgAltRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__9"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgRow" id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ctl00__10"
style="font-weight:normal;font-style:normal;text-decoration:none;text-align:left;">
<td> </td>
<td> </td>
</tr>
<tr class="rgNoRecords" style="display:none;">
<td colspan="2" style="text-align:left;">
<div>No records to display.</div>
</td>
</tr>
</tbody>
</table><input id="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ClientState"
name="ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ClientState" type="hidden" autocomplete="off">
</div>
</div>
</td>
</tr>
<tr>
<td colspan="3" style="text-align: left;">
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divTestDrive" style="display: none;">
<span style="font-family:Arial;font-size:Small;"><input id="ctl00_MiddleContent_ManualServiceForm1_sec1_chkTestDrive" type="checkbox"
name="ctl00$MiddleContent$ManualServiceForm1$sec1$chkTestDrive"><label for="ctl00_MiddleContent_ManualServiceForm1_sec1_chkTestDrive">I would like a two day Test Drive of
MyPrintelligent</label></span>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divValidationSummary">
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_ValidationSummary3" style="color:Red;font-family:Arial;font-size:Small;display:none;">
</div>
</div>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divbuttons" style="display: none;">
<table>
<tbody>
<tr>
<td>
<input type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$btnSubmit" value="Submit Request"
onclick="Submit();return false;__doPostBack('ctl00$MiddleContent$ManualServiceForm1$sec1$btnSubmit','')" id="ctl00_MiddleContent_ManualServiceForm1_sec1_btnSubmit" alt="Submit">
<img id="ctl00_MiddleContent_ManualServiceForm1_sec1_imgSubmitHelp" title="Clicking 'Submit' will send all new service tasks to our Dispatch Deptartment."
src="Office2007Client/Images/16x16/Regular/Help.gif" align="absmiddle" style="border-width:0px;">
</td>
</tr>
</tbody>
</table>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_TheLabelDiv" style="display: none;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblSubmitOk" style="font-family:Arial;font-size:Small;font-weight:bold;"></span>
</div>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divModal" style="display: none; background-color: Gray; filter: alpha(opacity=70);
opacity: 0.7; position: absolute; z-index: 50; top: 0px; left: 0px; width: 100%;
height: 100%;">
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divModalLoading" style="display: none; background-color: Gray;
filter: alpha(opacity=70); opacity: 0.7; position: absolute; z-index: 50; top: 0px;
left: 0px; width: 100%; height: 100%;">
<img alt="Loading..." src="Office2007Client/Images/Misc/Loading.gif" style="border: 0px;
position: relative; top: 20%;">
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divDomainFailed" class="modalPopup2" style="display: none;
width: 400px;">
<div class="padding">
<div style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label5" style="font-family:Arial;font-size:Small;">This domain has not been authorized for Service Express.</span>
<br>
<br>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblCSPhone" style="font-family:Arial;font-size:Small;">For immediate assistance, you may contact Customer Support at:
800.745.2025</span>
<br>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label9" style="font-family:Arial;font-size:Small;">or continue to the <a href="ManualForm.aspx">Service Request Form</a> to complete
your request.</span>
<br>
<br>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_Label7" style="font-family:Arial;font-size:Small;">If you would like, enter your System Administrator's email and we will send a request
explaining how to set up your Company's Account for Web Access.</span>
<br>
<br>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_label8" style="font-family:Arial;font-size:Small;">System Admin Email: </span>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtAdminEmail_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20"
id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtAdminEmail_text" name="ctl00_MiddleContent_ManualServiceForm1_sec1_txtAdminEmail_text" class="riTextBox riEnabled" autocomplete="off"
title="Admin Email" style="width: 150px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtAdminEmail"
name="ctl00$MiddleContent$ManualServiceForm1$sec1$txtAdminEmail" class="rdfd_" style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;"
type="text" value=""><input id="ctl00_MiddleContent_ManualServiceForm1_sec1_txtAdminEmail_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_sec1_txtAdminEmail_ClientState"
type="hidden" autocomplete="off"></span>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtAdminEmail" title="Email Address is required." style="color:Red;font-family:Arial;font-size:Small;display:none;">*</span>
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_RegularExpressionValidator1" title="Please enter a well formed email address. EX: myemail@printelligent.com"
style="color:Red;font-family:Arial;font-size:Small;display:none;">*</span>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_vsAdminEmail" style="color:Red;font-family:Arial;font-size:Small;display:none;">
</div>
<br>
<br>
<div style="text-align: center;">
<input type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$btnSendAdminEmail" value="Send Email"
onclick="SendAdminEmail();return false;WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$MiddleContent$ManualServiceForm1$sec1$btnSendAdminEmail", "", true, "vgAdminEmail", "", false, true))"
id="ctl00_MiddleContent_ManualServiceForm1_sec1_btnSendAdminEmail" alt="Send Admin Email">
</div>
</div>
<br>
<div style="text-align: center;">
<input type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$btnDomainFailedClose" value="Close"
onclick="CloseDomainFailed();return false;__doPostBack('ctl00$MiddleContent$ManualServiceForm1$sec1$btnDomainFailedClose','')"
id="ctl00_MiddleContent_ManualServiceForm1_sec1_btnDomainFailedClose" alt="Domain Failed.Close">
</div>
</div>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divAdminEmailSent" style="display: none; width: 200px;" class="modalPopup2">
<div class="padding">
<div style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblAdminEmailSent" style="font-family:Arial;font-size:Small;"></span>
</div>
<br>
<div style="text-align: center;">
<input type="button" name="ctl00$MiddleContent$ManualServiceForm1$sec1$btnAdminEmailSentClose" value="Close"
onclick="CloseAdminEmailSent();return false;__doPostBack('ctl00$MiddleContent$ManualServiceForm1$sec1$btnAdminEmailSentClose','')"
id="ctl00_MiddleContent_ManualServiceForm1_sec1_btnAdminEmailSentClose" alt="Email Sent. Close">
</div>
</div>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_sec1_divSending" style="display: none; width: 200px;" class="modalPopup2">
<div class="padding" style="text-align: left;">
<span id="ctl00_MiddleContent_ManualServiceForm1_sec1_lblSending" style="font-family:Arial;font-size:Small;"></span>
</div>
</div>
</div>
</div>
</div>
<br>
<div id="ctl00_MiddleContent_ManualServiceForm1_divManualForm" style="display:none;">
<div>
<br>
<span id="ctl00_MiddleContent_ManualServiceForm1_Label2" style="font-family:Arial;font-size:X-Small;font-style:italic;"> Please complete the information below to schedule a service call.</span>
<br><span id="ctl00_MiddleContent_ManualServiceForm1_Label3" style="font-family:Arial;font-size:X-Small;font-style:italic;"> * Required Field</span>
</div>
<div>
<h3> Contact Information </h3>
<div class="noAlign">
<table id="ctl00_MiddleContent_ManualServiceForm1_tblContactInformation" border="0">
<tbody>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblCompanyName" style="display:inline-block;font-family:Arial;font-size:Small;width:165px;">* Company Name</span></td>
<td style="width:200px;"><span id="ctl00_MiddleContent_ManualServiceForm1_txtCompanyName_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text"
size="20" id="ctl00_MiddleContent_ManualServiceForm1_txtCompanyName_text" name="ctl00_MiddleContent_ManualServiceForm1_txtCompanyName_text" class="riTextBox riEnabled"
autocomplete="off" title="Company Name" style="width: 200px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_txtCompanyName"
name="ctl00$MiddleContent$ManualServiceForm1$txtCompanyName" class="rdfd_" style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;"
type="text" value=""><input id="ctl00_MiddleContent_ManualServiceForm1_txtCompanyName_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtCompanyName_ClientState"
type="hidden" autocomplete="off"></span></td>
<td></td>
</tr>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblContactName" style="font-family:Arial;font-size:Small;">* Contact Name</span></td>
<td><span id="ctl00_MiddleContent_ManualServiceForm1_txtContactName_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20"
id="ctl00_MiddleContent_ManualServiceForm1_txtContactName_text" name="ctl00_MiddleContent_ManualServiceForm1_txtContactName_text" class="riTextBox riEnabled" autocomplete="off"
title="Contact Name" style="width: 200px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_txtContactName"
name="ctl00$MiddleContent$ManualServiceForm1$txtContactName" class="rdfd_" style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;"
type="text" value=""><input id="ctl00_MiddleContent_ManualServiceForm1_txtContactName_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtContactName_ClientState"
type="hidden" autocomplete="off"></span></td>
<td></td>
</tr>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblEmail" style="font-family:Arial;font-size:Small;">* Email:</span></td>
<td><span id="ctl00_MiddleContent_ManualServiceForm1_txtEmail_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20"
id="ctl00_MiddleContent_ManualServiceForm1_txtEmail_text" name="ctl00_MiddleContent_ManualServiceForm1_txtEmail_text" class="riTextBox riEnabled" autocomplete="off" title="Email"
style="width: 200px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_txtEmail" name="ctl00$MiddleContent$ManualServiceForm1$txtEmail"
class="rdfd_" style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;" type="text" value=""><input
id="ctl00_MiddleContent_ManualServiceForm1_txtEmail_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtEmail_ClientState" type="hidden" autocomplete="off"></span></td>
<td></td>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_cfvTxtEmail" title="Please enter a well formed email address. EX: myemail@printelligent.com"
style="color:Red;font-family:Arial;font-size:Small;display:none;">*</span></td>
</tr>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblPhone" style="font-family:Arial;font-size:Small;">* Phone:</span></td>
<td><span id="ctl00_MiddleContent_ManualServiceForm1_txtPhone_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20" value="(___) ___-____"
id="ctl00_MiddleContent_ManualServiceForm1_txtPhone_text" name="ctl00_MiddleContent_ManualServiceForm1_txtPhone_text" class="riTextBox riEnabled" autocomplete="off" title="Phone"
style="width: 200px; font-family: Arial; font-size: small;"><input style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;"
id="ctl00_MiddleContent_ManualServiceForm1_txtPhone" value="() -" class="rdfd_" type="text"><input
style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;" id="ctl00_MiddleContent_ManualServiceForm1_txtPhone_Value"
name="ctl00$MiddleContent$ManualServiceForm1$txtPhone" class="rdfd_" value="() -" type="text"><input id="ctl00_MiddleContent_ManualServiceForm1_txtPhone_ClientState"
name="ctl00_MiddleContent_ManualServiceForm1_txtPhone_ClientState" type="hidden" autocomplete="off"></span></td>
<td></td>
</tr>
<tr>
<td colspan="2">
<div class="validationSummary">
<div id="ctl00_MiddleContent_ManualServiceForm1_vsContactInformation" style="color:Red;font-family:Arial;font-size:Small;display:none;">
</div><span id="ctl00_MiddleContent_ManualServiceForm1_lblVSContactInformation" style="color:Red;font-family:Arial;font-size:Small;"></span>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div id="ctl00_MiddleContent_ManualServiceForm1_divHoursAndPayment" style="display:none;">
<table id="ctl00_MiddleContent_ManualServiceForm1_tblHoursAndPayment" border="0">
<tbody>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblBusinessHours" style="display:inline-block;font-family:Arial;font-size:Small;width:165px;">* Business Hours:</span></td>
<td style="width:200px;"><span id="ctl00_MiddleContent_ManualServiceForm1_txtBusinessHours_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text"
size="20" id="ctl00_MiddleContent_ManualServiceForm1_txtBusinessHours_text" name="ctl00_MiddleContent_ManualServiceForm1_txtBusinessHours_text" class="riTextBox riEnabled"
autocomplete="off" title="Business Hours" style="width: 200px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_txtBusinessHours"
name="ctl00$MiddleContent$ManualServiceForm1$txtBusinessHours" class="rdfd_" style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;"
type="text" value=""><input id="ctl00_MiddleContent_ManualServiceForm1_txtBusinessHours_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtBusinessHours_ClientState"
type="hidden" autocomplete="off"></span></td>
<td></td>
</tr>
<tr>
<td align="right" valign="top"><span id="ctl00_MiddleContent_ManualServiceForm1_lblPaymentMethod" style="font-family:Arial;font-size:Small;">* Payment Method:</span></td>
<td>
<table id="ctl00_MiddleContent_ManualServiceForm1_rblPaymentMethod" border="0" style="width:200px;">
<tbody>
<tr>
<td><input id="ctl00_MiddleContent_ManualServiceForm1_rblPaymentMethod_0" type="radio" name="ctl00$MiddleContent$ManualServiceForm1$rblPaymentMethod" value="Credit Card"><label
for="ctl00_MiddleContent_ManualServiceForm1_rblPaymentMethod_0">Visa/Mastercard/Amex</label></td>
</tr>
<tr>
<td><input id="ctl00_MiddleContent_ManualServiceForm1_rblPaymentMethod_1" type="radio" name="ctl00$MiddleContent$ManualServiceForm1$rblPaymentMethod" value="Check"><label
for="ctl00_MiddleContent_ManualServiceForm1_rblPaymentMethod_1">Check</label></td>
</tr>
<tr>
<td><input id="ctl00_MiddleContent_ManualServiceForm1_rblPaymentMethod_2" type="radio" name="ctl00$MiddleContent$ManualServiceForm1$rblPaymentMethod" value="Cash"><label
for="ctl00_MiddleContent_ManualServiceForm1_rblPaymentMethod_2">Cash</label></td>
</tr>
<tr>
<td><input id="ctl00_MiddleContent_ManualServiceForm1_rblPaymentMethod_3" type="radio" name="ctl00$MiddleContent$ManualServiceForm1$rblPaymentMethod" value="PCT"><label
for="ctl00_MiddleContent_ManualServiceForm1_rblPaymentMethod_3">Preapproved Credit Terms</label></td>
</tr>
</tbody>
</table>
</td>
<td valign="top"></td>
</tr>
<tr>
<td align="right" colspan="3"><span id="ctl00_MiddleContent_ManualServiceForm1_lblPaymentCollection" style="font-family:Arial;font-size:X-Small;">(Payment will be collected by service
technician)</span></td>
</tr>
<tr>
<td colspan="2">
<div class="validationSummary">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblVSHoursAndPayment" style="color:Red;font-family:Arial;font-size:Small;"></span>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div>
<h3> Printer Information </h3>
<table id="ctl00_MiddleContent_ManualServiceForm1_tblPrinterInformation">
<tbody>
<tr id="ctl00_MiddleContent_ManualServiceForm1_trSerialNumber" style="display:none;">
<td align="right">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblSerialNumber" style="display:inline-block;font-family:Arial;font-size:Small;width:165px;">Serial Number:</span>
</td>
<td style="width: 200px;">
<span id="ctl00_MiddleContent_ManualServiceForm1_txtSerialNumber_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20"
id="ctl00_MiddleContent_ManualServiceForm1_txtSerialNumber_text" name="ctl00_MiddleContent_ManualServiceForm1_txtSerialNumber_text" class="riTextBox riEnabled" autocomplete="off"
title="Serial Number" style="width: 200px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_txtSerialNumber"
name="ctl00$MiddleContent$ManualServiceForm1$txtSerialNumber" class="rdfd_" style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;"
type="text" value=""><input id="ctl00_MiddleContent_ManualServiceForm1_txtSerialNumber_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtSerialNumber_ClientState"
type="hidden" autocomplete="off"></span>
</td>
<td style="width: 35px;">
</td>
</tr>
<tr id="ctl00_MiddleContent_ManualServiceForm1_trPrinterID" style="display:block;">
<td align="right">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblPrinterID" style="display:inline-block;font-family:Arial;font-size:Small;width:165px;">* Printer ID:</span>
</td>
<td style="width: 200px;">
<span id="ctl00_MiddleContent_ManualServiceForm1_txtPrinterID_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20"
id="ctl00_MiddleContent_ManualServiceForm1_txtPrinterID_text" name="ctl00_MiddleContent_ManualServiceForm1_txtPrinterID_text" class="riTextBox riEnabled" autocomplete="off"
title="Printer ID" onblur="VerifyPrinterId();" style="width: 200px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_txtPrinterID"
name="ctl00$MiddleContent$ManualServiceForm1$txtPrinterID" class="rdfd_" style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;"
type="text" value=""><input id="ctl00_MiddleContent_ManualServiceForm1_txtPrinterID_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtPrinterID_ClientState" type="hidden"
autocomplete="off"></span>
</td>
<td style="width: 35px;">
<div class="validationSummary">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblPrinterIDNotFound" style="color:Red;font-family:Arial;font-size:Small;display: none;">* Printer ID Not Found<br>Be sure email has been
entered</span>
</div>
</td>
</tr>
</tbody>
</table>
<table>
<tbody>
<tr>
<td style="text-align: left;" colspan="3">
<span id="ctl00_MiddleContent_ManualServiceForm1_Label7" style="color:Red;font-family:Arial;font-size:Small;">Please note that our options have changed.</span>
</td>
</tr>
<tr>
<td style="text-align: left;" colspan="3">
<span id="ctl00_MiddleContent_ManualServiceForm1_Label8" style="color:Red;font-family:Arial;font-size:Small;">Requesting Back-Up toner is no longer supported via this tool.</span>
</td>
</tr>
<tr>
<td style="text-align: left;" colspan="3">
<span id="ctl00_MiddleContent_ManualServiceForm1_Label9" style="color:Red;font-family:Arial;font-size:Small;">Should you require supplies or service for your entitled device please open a
service call by contacting our call center at <br>1-800-745-2025.</span>
</td>
</tr>
<tr>
<td align="right">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblServiceDescription" style="display:inline-block;font-family:Arial;font-size:Small;width:165px;">* Service Description:</span>
</td>
<td style="width: 200px;">
<select name="ctl00$MiddleContent$ManualServiceForm1$ddlServiceDescription" id="ctl00_MiddleContent_ManualServiceForm1_ddlServiceDescription" title="Service Description"
style="width:200px;">
<option value="Select a Service...">Select a Service</option>
<option value="Poor Print Quality">Poor Print Quality</option>
<option value="Mechanical Printer Problem">Mechanical Printer Problem</option>
<option value="Printer Does Not Print">Printer Does Not Print</option>
</select>
</td>
<td style="width: 35px;">
</td>
</tr>
<tr>
<td align="right">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblAdditionalComments" validationgroup="vgTxtComments" style="display:inline-block;font-family:Arial;font-size:Small;width:165px;">*
Additional Comments:</span>
</td>
<td style="width: 200px;">
<span id="ctl00_MiddleContent_ManualServiceForm1_txtAdditionalComments_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><textarea rows="6" cols="20"
id="ctl00_MiddleContent_ManualServiceForm1_txtAdditionalComments_text" name="ctl00_MiddleContent_ManualServiceForm1_txtAdditionalComments_text" class="riTextBox riEnabled"
autocomplete="off" title="Additional Comments" style="width: 200px; font-family: Arial; font-size: small;" maxlength="2147483647"></textarea><textarea
id="ctl00_MiddleContent_ManualServiceForm1_txtAdditionalComments" name="ctl00$MiddleContent$ManualServiceForm1$txtAdditionalComments" class="rdfd_"
style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;" cols="20" rows="6"></textarea><input
id="ctl00_MiddleContent_ManualServiceForm1_txtAdditionalComments_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtAdditionalComments_ClientState" type="hidden"
autocomplete="off"></span>
</td>
<td style="width: 35px;">
</td>
</tr>
<tr>
<td colspan="2">
<div class="validationSummary">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblVSPrinterInformation" style="color:Red;font-family:Arial;font-size:Small;"></span>
</div>
</td>
<td style="width: 35px;">
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div id="ctl00_MiddleContent_ManualServiceForm1_divMakeAndModel" style="display:none;">
<table id="ctl00_MiddleContent_ManualServiceForm1_tblMakeAndModel" border="0">
<tbody>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblPrinterMake" style="display:inline-block;font-family:Arial;font-size:Small;width:165px;">* Printer Make:</span></td>
<td style="width:200px;"><select name="ctl00$MiddleContent$ManualServiceForm1$ddlPrinterMake" id="ctl00_MiddleContent_ManualServiceForm1_ddlPrinterMake" title="Printer Make"
style="width:200px;">
<option value="">Select a Make</option>
<option value="158">Brother</option>
<option value="230018">Dell</option>
<option value="4759080">Gestetner</option>
<option value="166">HP</option>
<option value="167">IBM</option>
<option value="4759081">Konica Minolta</option>
<option value="4380997">Kyocera</option>
<option value="4759082">Lanier</option>
<option value="168">Lexmark</option>
<option value="170">Minolta</option>
<option value="172">NEC</option>
<option value="1743459">Ricoh</option>
<option value="178">Samsung</option>
<option value="1519596">Savin</option>
<option value="179">Troy</option>
<option value="182">Xerox</option>
</select><input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$cddPrinterMake_ClientState" id="ctl00_MiddleContent_ManualServiceForm1_cddPrinterMake_ClientState" value=":::">
</td>
<td></td>
</tr>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblPrinterModel" style="font-family:Arial;font-size:Small;">* Printer Model:</span></td>
<td><select name="ctl00$MiddleContent$ManualServiceForm1$ddlPrinterModel" id="ctl00_MiddleContent_ManualServiceForm1_ddlPrinterModel" disabled="" title="Printer Model" style="width:200px;">
<option value="">Select a Model</option>
</select><input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$cddPrinterModel_ClientState" id="ctl00_MiddleContent_ManualServiceForm1_cddPrinterModel_ClientState" value=":::">
</td>
<td></td>
</tr>
<tr>
<td colspan="2">
<div class="validationSummary">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblVSMakeAndModel" style="color:Red;font-family:Arial;font-size:Small;"></span>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div>
<h3> Printer Location </h3>
<table id="ctl00_MiddleContent_ManualServiceForm1_tblPrinterLocation" border="0">
<tbody>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblPrinterLocation" style="display:inline-block;font-family:Arial;font-size:Small;width:165px;">* Printer Location:</span>
</td>
<td style="width:200px;"><span id="ctl00_MiddleContent_ManualServiceForm1_txtPrinterLocation_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><textarea rows="6"
cols="20" id="ctl00_MiddleContent_ManualServiceForm1_txtPrinterLocation_text" name="ctl00_MiddleContent_ManualServiceForm1_txtPrinterLocation_text" class="riTextBox riEnabled"
autocomplete="off" title="Printer Location" style="width: 200px; font-family: Arial; font-size: small;" maxlength="2147483647"></textarea><textarea
id="ctl00_MiddleContent_ManualServiceForm1_txtPrinterLocation" name="ctl00$MiddleContent$ManualServiceForm1$txtPrinterLocation" class="rdfd_"
style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;" cols="20" rows="6"></textarea><input
id="ctl00_MiddleContent_ManualServiceForm1_txtPrinterLocation_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtPrinterLocation_ClientState" type="hidden"
autocomplete="off"></span></td>
<td></td>
</tr>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblAddress" style="font-family:Arial;font-size:Small;">* Address:</span></td>
<td><span id="ctl00_MiddleContent_ManualServiceForm1_txtAddress_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20"
id="ctl00_MiddleContent_ManualServiceForm1_txtAddress_text" name="ctl00_MiddleContent_ManualServiceForm1_txtAddress_text" class="riTextBox riEnabled" autocomplete="off" title="Address"
style="width: 200px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_txtAddress" name="ctl00$MiddleContent$ManualServiceForm1$txtAddress"
class="rdfd_" style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;" type="text" value=""><input
id="ctl00_MiddleContent_ManualServiceForm1_txtAddress_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtAddress_ClientState" type="hidden" autocomplete="off"></span></td>
<td></td>
</tr>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblCity" style="font-family:Arial;font-size:Small;">* City:</span></td>
<td><span id="ctl00_MiddleContent_ManualServiceForm1_txtCity_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20"
id="ctl00_MiddleContent_ManualServiceForm1_txtCity_text" name="ctl00_MiddleContent_ManualServiceForm1_txtCity_text" class="riTextBox riEnabled" autocomplete="off" title="City"
style="width: 200px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_txtCity" name="ctl00$MiddleContent$ManualServiceForm1$txtCity"
class="rdfd_" style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;" type="text" value=""><input
id="ctl00_MiddleContent_ManualServiceForm1_txtCity_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtCity_ClientState" type="hidden" autocomplete="off"></span></td>
<td></td>
</tr>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblState" style="font-family:Arial;font-size:Small;">* State:</span></td>
<td><select name="ctl00$MiddleContent$ManualServiceForm1$ddlStates" id="ctl00_MiddleContent_ManualServiceForm1_ddlStates" title="State" style="width:200px;">
<option value="">Select a State</option>
<option value="74">Utah</option>
<option value="77">California</option>
<option value="73">Illinois</option>
<option value="72">Georgia</option>
<option value="-1000">-----------</option>
<option value="85">Alabama</option>
<option value="496520">Alaska</option>
<option value="79">Arizona</option>
<option value="496498">Arkansas</option>
<option value="77">California</option>
<option value="87">Colorado</option>
<option value="496499">Connecticut</option>
<option value="496500">Delaware</option>
<option value="496501">District of Columbia</option>
<option value="82">Florida</option>
<option value="72">Georgia</option>
<option value="798338">Guam</option>
<option value="496521">Hawaii</option>
<option value="75">Idaho</option>
<option value="73">Illinois</option>
<option value="496523">Indiana</option>
<option value="496502">Iowa</option>
<option value="89">Kansas</option>
<option value="496522">Kentucky</option>
<option value="496503">Louisiana</option>
<option value="496504">Maine</option>
<option value="496505">Maryland</option>
<option value="741469">Massachusetts</option>
<option value="496506">Michigan</option>
<option value="81">Minnesota</option>
<option value="496507">Mississippi</option>
<option value="83">Missouri</option>
<option value="496508">Montana</option>
<option value="496524">Nebraska</option>
<option value="76">Nevada</option>
<option value="496509">New Hampshire</option>
<option value="88">New Jersey</option>
<option value="496510">New Mexico</option>
<option value="695154">New York</option>
<option value="179190">North Carolina</option>
<option value="496525">North Dakota</option>
<option value="80">Ohio</option>
<option value="496512">Oklahoma</option>
<option value="84">Oregon</option>
<option value="86">Pennsylvania</option>
<option value="798337">Puerto Rico</option>
<option value="496513">Rhode Island</option>
<option value="496514">South Carolina</option>
<option value="496526">South Dakota</option>
<option value="496527">Tennessee</option>
<option value="78">Texas</option>
<option value="-1">UnKnown</option>
<option value="74">Utah</option>
<option value="496515">Vermont</option>
<option value="496516">Virginia</option>
<option value="235898">Washington</option>
<option value="496517">West Virginia</option>
<option value="798336">Wisconsin</option>
<option value="204510">Wyoming</option>
</select><input type="hidden" name="ctl00$MiddleContent$ManualServiceForm1$cddStates_ClientState" id="ctl00_MiddleContent_ManualServiceForm1_cddStates_ClientState" value=":::"></td>
<td></td>
</tr>
<tr>
<td align="right"><span id="ctl00_MiddleContent_ManualServiceForm1_lblZip" style="font-family:Arial;font-size:Small;">* Zip:</span></td>
<td><span id="ctl00_MiddleContent_ManualServiceForm1_txtZip_wrapper" class="RadInput RadInput_Office2007" style="white-space:nowrap;"><input type="text" size="20"
id="ctl00_MiddleContent_ManualServiceForm1_txtZip_text" name="ctl00_MiddleContent_ManualServiceForm1_txtZip_text" class="riTextBox riEnabled" autocomplete="off" title="Zip"
style="width: 200px; font-family: Arial; font-size: small;"><input id="ctl00_MiddleContent_ManualServiceForm1_txtZip" name="ctl00$MiddleContent$ManualServiceForm1$txtZip" class="rdfd_"
style="visibility:hidden;margin:-18px 0 0 -1px;width:1px;height:1px;overflow:hidden;border:0;padding:0;" type="text" value=""><input
id="ctl00_MiddleContent_ManualServiceForm1_txtZip_ClientState" name="ctl00_MiddleContent_ManualServiceForm1_txtZip_ClientState" type="hidden" autocomplete="off"></span></td>
<td></td>
</tr>
<tr>
<td colspan="2">
<div class="validationSummary">
<span id="ctl00_MiddleContent_ManualServiceForm1_lblVSPrinterLocation" style="color:Red;font-family:Arial;font-size:Small;"></span>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div>
<table id="ctl00_MiddleContent_ManualServiceForm1_tblSubmitManualForm" border="0">
<tbody>
<tr>
<td style="width:165px;"></td>
<td style="width:200px;"><input type="button" name="ctl00$MiddleContent$ManualServiceForm1$btnSubmitManualForm" value="Submit Service Request"
onclick="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$MiddleContent$ManualServiceForm1$btnSubmitManualForm", "", true, "vgEmail", "", false, true))"
id="ctl00_MiddleContent_ManualServiceForm1_btnSubmitManualForm" alt="Submit Service Request"></td>
</tr>
</tbody>
</table>
<br>
</div>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_divSubmissionComplete" style="display: none; min-height: 690px;">
<h5>
<br>
<br>
<br>
<br>
<br>
<br>
<span id="ctl00_MiddleContent_ManualServiceForm1_lblSubmission" style="font-family:Arial;font-size:Small;"></span>
</h5>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_pnlCustomerTypeHelp" class="modalPopup" style="width: 400px; display: none; text-align: left; top: auto; left: auto; position: fixed; z-index: 100001;">
<p>
<b>Not sure if you are a Program Customer or an Invoice Customer? </b>
</p>
<p>
<u>Program Customers</u>
<br> Program customers have printers with a Printelligent sticker showing a five or six digit printer ID number. Your printer service may be included in your regular billing contract depending on the selected
service and the billing program of the printer.
</p>
<p>
<u>Invoice customers</u>
<br> Invoice customers are billed per service request and the cost is determined by time and cost of materials. Printers will not have a Printelligent sticker so please provide the printer's make and model.
</p>
<p> For more assistance call <span id="ctl00_MiddleContent_ManualServiceForm1_lblCSPhone3" style="font-family:Arial;font-size:Small;"></span>. </p>
<div align="center">
<input type="button" name="ctl00$MiddleContent$ManualServiceForm1$OkButton" value="OK" onclick="javascript:__doPostBack('ctl00$MiddleContent$ManualServiceForm1$OkButton','')"
id="ctl00_MiddleContent_ManualServiceForm1_OkButton" alt="Click OK" style="width:50px;">
</div>
</div>
<div id="ctl00_MiddleContent_ManualServiceForm1_ibCustomerType_ModalPopupExtender_backgroundElement" class="modalBackground" style="display: none; position: fixed; left: 0px; top: 0px; z-index: 10000;"></div>
</div>
<script language="javascript" type="text/javascript">
document.getElementById("ctl00_MiddleContent_ManualServiceForm1_lblPrinterIDNotFound").style.display = "none";
</script>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<div id="ctl00_MiddleContent_PSPCHelp1" style="float:left;display:none;position:absolute;">
<center>
<div>
<span id="ctl00_MiddleContent_lbl2" style="font-family:Arial;font-size:Small;">You are a Service Program Customer if you have a Printer Sticker like this:</span>
<br>
<br>
<img id="ctl00_MiddleContent_imgPS" alt="Printer Sticker" src="Office2007Client/Images/Misc/PRT-068-stickerR15_edit.jpg" style="border-width:0px;">
</div>
</center>
<input id="ctl00_MiddleContent_PSPCHelp1_ClientState" name="ctl00_MiddleContent_PSPCHelp1_ClientState" type="hidden" autocomplete="off">
</div>
<div id="ctl00_MiddleContent_RadToolTip1" style="display:none;position:absolute;">
<center>
<div>
<span id="ctl00_MiddleContent_Label7" style="font-family:Arial;font-size:Small;">You are a Service Program Customer if you have a Printer Sticker like this:</span>
<br>
<br>
<img id="ctl00_MiddleContent_Image2" alt="Printer Sticker" src="Office2007Client/Images/Misc/PRT-068-stickerR15_edit.jpg" style="border-width:0px;">
</div>
</center>
<input id="ctl00_MiddleContent_RadToolTip1_ClientState" name="ctl00_MiddleContent_RadToolTip1_ClientState" type="hidden" autocomplete="off">
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<div style="text-align: center;">
<div id="footer" class="footer">
</div>
</div>
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ctl00_MiddleContent_ManualServiceForm1_sec1_RegularExpressionValidator1.focusOnError = "t";
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ctl00_MiddleContent_ManualServiceForm1_sec1_RegularExpressionValidator1.validationGroup = "vgAdminEmail";
ctl00_MiddleContent_ManualServiceForm1_sec1_RegularExpressionValidator1.evaluationfunction = "RegularExpressionValidatorEvaluateIsValid";
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ctl00_MiddleContent_ManualServiceForm1_sec1_vsAdminEmail.validationGroup = "vgAdminEmail";
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ctl00_MiddleContent_ManualServiceForm1_cfvTxtEmail.errormessage = "Please enter a well formed email address.<br /> EX: myemail@printelligent.com";
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ctl00_MiddleContent_ManualServiceForm1_cfvTxtEmail.validationGroup = "vgEmail";
ctl00_MiddleContent_ManualServiceForm1_cfvTxtEmail.evaluationfunction = "CustomValidatorEvaluateIsValid";
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function ValidatorOnSubmit() {
if (Page_ValidationActive) {
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} else {
return true;
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Sys.Application.add_init(function() {
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"minDisplayTime": 0,
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Sys.Application.add_init(function() {
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"skin": "Office2007"
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Sys.Application.add_init(function() {
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"repositionMode": 0
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}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_sec1_txtPhone"));
});
Sys.Application.add_init(function() {
$create(AjaxControlToolkit.CollapsiblePanelBehavior, {
"ClientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_sec1_cpeNotes_ClientState",
"CollapseControlID": "ctl00_MiddleContent_ManualServiceForm1_sec1_pnlNotesTitle",
"Collapsed": true,
"CollapsedImage": "Office2007Client/Images/Misc/expand_blue.jpg",
"CollapsedText": "Add Notes...",
"ExpandControlID": "ctl00_MiddleContent_ManualServiceForm1_sec1_pnlNotesTitle",
"ExpandedImage": "Office2007Client/Images/Misc/collapse_blue.jpg",
"ExpandedText": "Hide Notes...",
"ImageControlID": "ctl00_MiddleContent_ManualServiceForm1_sec1_imgNotes",
"TextLabelID": "ctl00_MiddleContent_ManualServiceForm1_sec1_lblNotes",
"id": "ctl00_MiddleContent_ManualServiceForm1_sec1_cpeNotes"
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_sec1_pnlNotes"));
});
Sys.Application.add_init(function() {
$create(AjaxControlToolkit.MutuallyExclusiveCheckBoxBehavior, {
"Key": "Time",
"id": "ctl00_MiddleContent_ManualServiceForm1_sec1_mecbetime1"
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime1"));
});
Sys.Application.add_init(function() {
$create(AjaxControlToolkit.MutuallyExclusiveCheckBoxBehavior, {
"Key": "Time",
"id": "ctl00_MiddleContent_ManualServiceForm1_sec1_mecbetime2"
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime2"));
});
Sys.Application.add_init(function() {
$create(AjaxControlToolkit.MutuallyExclusiveCheckBoxBehavior, {
"Key": "Time",
"id": "ctl00_MiddleContent_ManualServiceForm1_sec1_mecbetime3"
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_sec1_chkTime3"));
});
Sys.Application.add_init(function() {
$create(AjaxControlToolkit.CollapsiblePanelBehavior, {
"ClientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_sec1_cpeDeadline_ClientState",
"CollapseControlID": "ctl00_MiddleContent_ManualServiceForm1_sec1_pnlDeadlineTitle",
"Collapsed": true,
"CollapsedImage": "Office2007Client/Images/Misc/expand_blue.jpg",
"CollapsedText": "Show Time Frame...",
"ExpandControlID": "ctl00_MiddleContent_ManualServiceForm1_sec1_pnlDeadlineTitle",
"ExpandedImage": "Office2007Client/Images/Misc/collapse_blue.jpg",
"ExpandedText": "Hide Time Frame...",
"ImageControlID": "ctl00_MiddleContent_ManualServiceForm1_sec1_imgDeadline",
"TextLabelID": "ctl00_MiddleContent_ManualServiceForm1_sec1_lblDeadline",
"id": "ctl00_MiddleContent_ManualServiceForm1_sec1_cpeDeadline"
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_sec1_pnlDeadline"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadGrid, {
"ClientID": "ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits",
"ClientSettings": {
"AllowAutoScrollOnDragDrop": true,
"ShouldCreateRows": true,
"DataBinding": {},
"Selecting": {},
"Scrolling": {},
"Resizing": {},
"ClientMessages": {},
"KeyboardNavigationSettings": {
"AllowActiveRowCycle": false,
"EnableKeyboardShortcuts": true,
"FocusKey": 89,
"InitInsertKey": 73,
"RebindKey": 82,
"ExitEditInsertModeKey": 27,
"UpdateInsertItemKey": 13,
"DeleteActiveRow": 127
}
},
"Skin": "Office2007",
"UniqueID": "ctl00$MiddleContent$ManualServiceForm1$sec1$grdOpenServiceVisits",
"_activeRowIndex": "",
"_controlToFocus": "",
"_currentPageIndex": 0,
"_editIndexes": "[]",
"_embeddedSkin": true,
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"allowMultiRowSelection": false,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits_ClientState"
}, {
"command": grdOpenServiceVisit_OnCommand
}, null, $get("ctl00_MiddleContent_ManualServiceForm1_sec1_grdOpenServiceVisits"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_sec1_txtAdminEmail_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:150px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:150px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:150px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:150px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:150px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:150px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:150px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_sec1_txtAdminEmail"));
});
document.getElementById('ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtAdminEmail').dispose = function() {
Array.remove(Page_Validators, document.getElementById('ctl00_MiddleContent_ManualServiceForm1_sec1_rfvTxtAdminEmail'));
}
document.getElementById('ctl00_MiddleContent_ManualServiceForm1_sec1_RegularExpressionValidator1').dispose = function() {
Array.remove(Page_Validators, document.getElementById('ctl00_MiddleContent_ManualServiceForm1_sec1_RegularExpressionValidator1'));
}
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtCompanyName_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtCompanyName"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtContactName_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtContactName"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtEmail_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtEmail"));
});
document.getElementById('ctl00_MiddleContent_ManualServiceForm1_cfvTxtEmail').dispose = function() {
Array.remove(Page_Validators, document.getElementById('ctl00_MiddleContent_ManualServiceForm1_cfvTxtEmail'));
}
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadMaskedTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_initialMasks": [new Telerik.Web.UI.RadLiteralMaskPart('('), new Telerik.Web.UI.RadDigitMaskPart(), new Telerik.Web.UI.RadDigitMaskPart(), new Telerik.Web.UI.RadDigitMaskPart(), new Telerik.Web.UI.RadLiteralMaskPart(') '),
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.RadDigitMaskPart(), new Telerik.Web.UI.RadDigitMaskPart(), new Telerik.Web.UI.RadDigitMaskPart()
],
"_originalValue": "(___) ___-____",
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtPhone_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtPhone"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtBusinessHours_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtBusinessHours"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtSerialNumber_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtSerialNumber"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtPrinterID_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtPrinterID"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtAdditionalComments_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtAdditionalComments"));
});
Sys.Application.add_init(function() {
$create(AjaxControlToolkit.CascadingDropDownBehavior, {
"Category": "make",
"ClientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_cddPrinterMake_ClientState",
"LoadingText": "Loading Makes...",
"PromptText": "Select a Make",
"ServiceMethod": "GetPrinterMakes",
"ServicePath": "Services/Open/GetPrinterMakeAndModel.asmx",
"id": "ctl00_MiddleContent_ManualServiceForm1_cddPrinterMake"
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_ddlPrinterMake"));
});
Sys.Application.add_init(function() {
$create(AjaxControlToolkit.CascadingDropDownBehavior, {
"Category": "model",
"ClientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_cddPrinterModel_ClientState",
"LoadingText": "Loading Models...",
"ParentControlID": "ctl00_MiddleContent_ManualServiceForm1_ddlPrinterMake",
"PromptText": "Select a Model",
"ServiceMethod": "GetPrinterModelsByMake",
"ServicePath": "Services/Open/GetPrinterMakeAndModel.asmx",
"id": "ctl00_MiddleContent_ManualServiceForm1_cddPrinterModel"
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_ddlPrinterModel"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtPrinterLocation_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtPrinterLocation"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtAddress_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtAddress"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtCity_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtCity"));
});
Sys.Application.add_init(function() {
$create(AjaxControlToolkit.CascadingDropDownBehavior, {
"Category": "State",
"ClientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_cddStates_ClientState",
"LoadingText": "Getting States...",
"PromptText": "Select a State",
"ServiceMethod": "GetStateList",
"ServicePath": "Services/Open/GetStates.asmx",
"id": "ctl00_MiddleContent_ManualServiceForm1_cddStates"
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_ddlStates"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadTextBox, {
"_enableOldBoxModel": false,
"_focused": false,
"_shouldResetWidthInPixels": true,
"clientStateFieldID": "ctl00_MiddleContent_ManualServiceForm1_txtZip_ClientState",
"enabled": true,
"styles": {
HoveredStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riHover"],
InvalidStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riError"],
DisabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riDisabled"],
FocusedStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riFocused"],
EmptyMessageStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEmpty"],
ReadOnlyStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riRead"],
EnabledStyle: ["font-family:Arial;font-size:Small;width:200px;", "riTextBox riEnabled"]
}
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_txtZip"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadAjaxPanel, {
"clientEvents": {
OnRequestStart: "",
OnResponseEnd: "rapManualServiceForm_OnResponseEnd"
},
"enableAJAX": true,
"enableHistory": false,
"links": [],
"loadingPanelID": "ctl00_MiddleContent_ManualServiceForm1_RadAjaxLoadingPanel1",
"styles": [],
"uniqueID": "ctl00$MiddleContent$ManualServiceForm1$rapManualServiceForm"
}, null, null, $get("ctl00_MiddleContent_ManualServiceForm1_rapManualServiceForm"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadToolTip, {
"_cssClass": "",
"_manualCloseButtonText": "Close",
"clientStateFieldID": "ctl00_MiddleContent_PSPCHelp1_ClientState",
"contentScrolling": 1,
"formID": "aspnetForm",
"height": "300px",
"hideEvent": 4,
"position": 22,
"relativeTo": 2,
"showDelay": 250,
"showEvent": 2,
"skin": "Office2007",
"targetControlID": "ctl00_MiddleContent_imgPSPC",
"width": "250px"
}, null, null, $get("ctl00_MiddleContent_PSPCHelp1"));
});
Sys.Application.add_init(function() {
$create(Telerik.Web.UI.RadToolTip, {
"_cssClass": "",
"_manualCloseButtonText": "Close",
"clientStateFieldID": "ctl00_MiddleContent_RadToolTip1_ClientState",
"contentScrolling": 1,
"formID": "aspnetForm",
"height": "300px",
"hideEvent": 4,
"position": 22,
"relativeTo": 2,
"showDelay": 250,
"showEvent": 2,
"skin": "Office2007",
"targetControlID": "ctl00_MiddleContent_imgPSPC2",
"width": "250px"
}, null, null, $get("ctl00_MiddleContent_RadToolTip1"));
});
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For Customer Service Please Call: 800.745.2025 Welcome to Service Express, for use by HP P-MPS Customers * If you are an invoice customer click here If you are currently a contracted/program customer Click Here. If you are currently a contracted/program customer Service Program Customers Customer Type Program Customer Invoice Customer (Time and Materials) Service Express To begin, enter your email address and your printer identification number Email: * * Please enter a well formed email address. EX: myemail@printelligent.com Printer ID: * Please enter a Printer ID * HP's data collection practices can be reviewed at Privacy Statement This is a Printer Sticker. Enter the number shown on your sticker. * Printer ID Not Found * Printer ID is required Model: First Name: * Last Name: * Phone Number: * * First, Last Name and Phone are Required Please note that our options have changed. Requesting Back-Up toner is no longer supported via this tool. Should you require supplies or service for your entitled device please open a service call by contacting our call center at 1-800-745-2025. * Printer is not eligible for BreakFix service support. Please contact help desk at 1-800-745-2025. Service Selection: * Enter desired quantities: Color: Qty: Black Cyan Magenta Yellow * Service Selection Required Add Notes... Show Time Frame... Time One Time Two Time Three Pending Service Visits VisitTask No records to display. I would like a two day Test Drive of MyPrintelligent This domain has not been authorized for Service Express. For immediate assistance, you may contact Customer Support at: 800.745.2025 or continue to the Service Request Form to complete your request. If you would like, enter your System Administrator's email and we will send a request explaining how to set up your Company's Account for Web Access. System Admin Email: * * Please complete the information below to schedule a service call. * Required Field CONTACT INFORMATION * Company Name * Contact Name * Email:* * Phone: * Business Hours: * Payment Method: Visa/Mastercard/Amex Check Cash Preapproved Credit Terms (Payment will be collected by service technician) PRINTER INFORMATION Serial Number: * Printer ID: * Printer ID Not Found Be sure email has been entered Please note that our options have changed. Requesting Back-Up toner is no longer supported via this tool. Should you require supplies or service for your entitled device please open a service call by contacting our call center at 1-800-745-2025. * Service Description: Select a Service Poor Print Quality Mechanical Printer Problem Printer Does Not Print * Additional Comments: * Printer Make: Select a MakeBrotherDellGestetnerHPIBMKonica MinoltaKyoceraLanierLexmarkMinoltaNECRicohSamsungSavinTroyXerox * Printer Model: Select a Model PRINTER LOCATION * Printer Location: * Address: * City: * State: Select a StateUtahCaliforniaIllinoisGeorgia-----------AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUnKnownUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming * Zip: Not sure if you are a Program Customer or an Invoice Customer? Program Customers Program customers have printers with a Printelligent sticker showing a five or six digit printer ID number. Your printer service may be included in your regular billing contract depending on the selected service and the billing program of the printer. Invoice customers Invoice customers are billed per service request and the cost is determined by time and cost of materials. Printers will not have a Printelligent sticker so please provide the printer's make and model. For more assistance call . You are a Service Program Customer if you have a Printer Sticker like this: You are a Service Program Customer if you have a Printer Sticker like this: