www.pega.com Open in urlscan Pro
151.101.66.133  Public Scan

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Revision date: December 21, 2021


PRIVACY NOTICE

This Privacy Notice describes the ways in which Pegasystems (“Pega”, “we”,
“our”, or “us”) may collect, process, use, and disclose information about you
through the websites, social media properties, phone calls and meetings,
applications, contractual and precontractual activities, your visits to our
offices, other online services operated by us, and Pega-hosted or co-branded
events, assets, or contests (collectively, the “ Services”), and the choices you
can make about the way your information is collected and processed through the
Services. By using any Service, you consent to the processing of your
information as set forth in this Privacy Notice, now and as may be amended by us
from time to time.

This Privacy Notice does not apply to any third-party applications or software
that integrates with the Services, or any third-party products or services. We
enter into contracts with our Clients (“Clients”) for Pega products and
services. The processing of personal information in the context of Client
applications (“Client Application”) that are built on or incorporate Pega
software or cloud services is controlled by the Client and is subject to the
Client’s privacy policy and practices, which may differ from this policy.


TABLE OF CONTENTS


WHAT INFORMATION DO WE COLLECT AND RECEIVE?


1. DIRECT INTERACTIONS


2. AUTOMATED INTERACTIONS


3. PUBLICLY AVAILABLE DATA / DATA FROM THIRD PARTIES


HOW DO WE USE THIS INFORMATION?


REASONS WE SHARE PERSONAL DATA


HOW IS YOUR INFORMATION SECURED?


WHERE IS THIS INFORMATION PROCESSED?


INTERNATIONAL TRANSFERS FROM THE EUROPEAN ECONOMIC AREA


CONTROLLER OF DATA


DATA RETENTION


YOUR CHOICES/DO NOT TRACK


YOUR RIGHTS


CALIFORNIA CONSUMER PRIVACY ACT (“CCPA”) AND CALIFORNIA PRIVACY RIGHTS ACT OF
2020 (“CPRA”)


CHILDREN'S INFORMATION


CHANGES TO THIS PRIVACY NOTICE


CONTACT US


WHAT INFORMATION DO WE COLLECT AND RECEIVE?

We and our service providers may collect and receive both personal information
and other information from a variety of sources that generally fall into three
categories:

 1. Direct Interactions: Data from your use of, and interaction with us through,
    any Service, social media channel and/or other activity such as account
    creation, Client support requests, interactions related to a pending or
    signed contract or testing, submissions of registrations and posting to
    forums, visits to our office or sales inquiries and transactions.
 2. Automated Interactions: Data from the use of technologies such as electronic
    communication protocols, robotics and analytic tools, cookies, server logs
    in support of the Subscription Service, embedded URLs or pixels, or widgets,
    buttons and similar tools.
 3. Publicly Available Data / Data from Third Parties: Data from automated
    interactions on non-Pega websites, or other data you may have made publicly
    available, such as social media posts, or data provided by third party
    sources, such as marketing lists, partner referrals, or data aggregators.


1. DIRECT INTERACTIONS

You, or the organization you work for, may submit data that includes your name,
contact information such as a physical address, email address, phone number,
username, password, employer and job title, activity logs, and registration
information to us when using the Services. We also collect and receive
information when you:

 * create a Pega account;
 * participate in our message boards and discussion forums, or other interactive
   features;
 * interact with us on social media or the Services;
 * apply for a job (our Candidate Privacy Notices can be found here); 
 * make a purchase (e.g., purchase credits for use at Pega Academy);
 * participate in polls and surveys; register for events and self-study courses;
 * sign up to receive electronic newsletters and other materials;
 * download or request software, product upgrades, reports, and other
   information;
 * submit a partner, a reseller, or ISV diligence questionnaire;
 * submit an RFP or customer questionnaire;
 * interact with us in relation to a pending or signed contract or testing;
 * participate in Pega hosted and/or co-branded events, including in-person
   event and online events, webinars, or similar events, or download content
   from our website, affiliate websites or partner websites when co-branded;
 * submit an application for Pega Ventures; or
 * contact us with a question, comment, or request, including requests for
   technical support;
 * visit our offices as a guest.

The information that you provide us may include one or more of the following:

 * your name, your photograph, your voice audio recording, your video image or
   biometric information, your title, your company, and contact information such
   as your physical address, email address and phone number;
 * username, password, and other registration information;
 * transaction-related information;
 * information you provide when you are visiting our offices
 * information you provide when submitting a support request;
 * information you provide when submitting a job application;
 * information you provide when you make a request or otherwise contact us;
 * information about your business, business plans and other items or materials
   contained in your application for Pega Ventures and other partner programs or
   websites; and
 * any other information you choose to make public  as part of the contractual
   or precontractual relationship or as related to the Services (e.g.,
   information shared with other users on MyPega, Pega Community, www.pega.com,
   collaboration spaces or groups and other online communities (collectively,
   “Online Communities”))
 * personal information you provide by text messaging or similar tools.

Please note that due to the current COVID 19 pandemic we may ask you, to the
extent allowed by and in a form permitted by privacy laws, to provide your
health information, including your exposure to COVID-19 infection, your COVID-19
vaccination status or test results, your recent travels, COVID – 19 related
symptoms and temperature.

When you use a Service, we will collect and store information about your use of
these Services, including contracts you negotiate and sign, RFPs and
questionnaires you submit, Pega and partner and event sponsor events you attend
and assets you download, Pega communities in which you participate, courses you
have registered for, courses you have completed, and certifications that you
have received. You agree that event sponsors (which category may include our
Clients or partners) may use such information in accordance with their own
privacy policies, and that Pega is not responsible for the privacy practices of
its sponsors.


2. AUTOMATED INTERACTIONS

When you use a Service, we collect automated information about your use of the
Service, and the search terms you enter on the Service. This information allows
us to recognize you and personalize your experience if you return to a Service,
to improve the Services and the products and services we provide, and to provide
you with advertisements targeted to your interests (commonly referred to as
“Targeted Advertisements”). We and our service providers, partners and resellers
may collect and store this information using “cookies,” which are small text
files that many websites save on your computer when you visit and access when
you return, or similar technologies such as web beacons or pixel tags. We use
search terms only to provide relevant search results in the moment and do not
store them for any future use.

We use the following types of cookies on our website:

 * required cookies which are required to enable core site functionality and
   tailor future content through marketing efforts
 * functional cookies which allow us to analyze site usage so we can measure and
   improve performance
 * advertising cookies – used by advertising companies to serve ads that are
   relevant to your interests. 

For more information about the use of cookies on the Services, please review
your Cookie Preferences, available by clicking on the Cookie Preferences link on
www.pega.com.

We and our service providers, partners and resellers also use Google Analytics,
which collects and processes certain technical information from your computer or
mobile device such as the web address of the page that you are visiting and your
Internet Protocol address. More information can be found at “How Google uses
data when you use our partners’ sites or apps,” located at
https://www.google.com/policies/privacy/partners. To opt out from collection of
your information via Google Analytics, please visit Google’s site here. 

To customize your experience, our mobile applications may collect precise
information about the location of your mobile device, but only with your express
consent. Once you have consented to the collection of the precise location of
your mobile device, you may adjust this consent by managing your location
services preferences and language choices through the settings of your mobile
device.


3. PUBLICLY AVAILABLE DATA / DATA FROM THIRD PARTIES

We may collect or receive business-related information about you from public
sources and various third parties, including our partners and resellers and
providers of marketing lists. We may also obtain your business contact
information from individuals at your organization. Information from public
sources may include business contact data obtained from search information
providers such as Google or social media such as LinkedIn. On occasion, we may
purchase third-party marketing lists of business contact data to send direct
marketing communications.


HOW DO WE USE THIS INFORMATION?

Personal data transferred to us by a Client (“Client Data”) will be processed in
accordance with the Client’s instructions as set forth in our contract with that
Client (“Client Agreement”), and as required by applicable law. Client may use
our cloud service to: grant and remove access to a Client Application; assign
roles and configure settings, access, modify, export, share and remove Client
Data; and otherwise apply its policies to the Client Application. If your
personal information is being processed as Client Data and you wish to exercise
any rights you may have to access, correct, update, port or delete such personal
information, please inquire directly with the Client.

We may process and use your personal data and other information that we collect
or receive for a number of purposes as necessary to fulfill contractual
obligations and other lawful bases, such as our legitimate interest in engaging
in commerce, offering products and services, performing due diligence on
Clients, prospects and business partners, preventing fraud, ensuring information
and network security, conducting direct marketing and complying with industry
practices, including:

 * delivering and performing Services;
 * providing you with the products, pricing, services, or information you
   request;
 * supporting your Client or partner relationship with us (e.g., notifying you
   of a product update or for billing, account management and other
   administrative matters);
 * processing any transaction you have authorized;
 * processing an employment application;
 * verifying your identity;
 * evaluating your application for Pega Ventures and other partner programs;
 * providing you with information about a Service or required notices;
 * delivering Targeted Advertisements and other marketing communications,
   promotional materials, or advertisements that may be of interest to you
   (e.g., if you view a webpage about a particular product or service, we or a
   service provider of ours may later display an advertisement for a related
   product or service on a different webpage that you visit through a Service or
   on another website that has a relationship with the service provider);
 * allowing us to improve a Service and the products and services we provide,
   such as by better tailoring our content to users’ needs and interests;
 * developing new products, facilitating product, software and applications
   development and conducting research, analysis, studies or surveys and
   identifying usage trends;
 * generating and analyzing statistics about your use of a Service; and
 * detecting, preventing, and responding to possible security incidents, fraud,
   intellectual property infringement, violations of our Terms of Use,
   violations of law, or other misuse of a Service.

We may use your personal information to interact with you on third party social
networks. Our interactions with you on a third-party social network is subject
to that network’s privacy policies and terms of use.

We provide social computing tools on some of our websites to enable online
sharing and collaboration among members who have registered to use them. These
include forums, collaboration spaces or groups, wikis, blogs, and other social
media platforms. Information will be subject to and protected in accordance with
this Privacy Notice, except for the information that is automatically made
available to other participants as part of your profile or information you post
on blogs and forums. When you participate in our online sharing and
collaboration spaces or groups, you profile will be visible for all participants
and may be added to a given collaboration space or group.

We may combine or aggregate any of the information we collect or receive through
the Services or elsewhere (e.g., through telephone, email, interactions on
social media, or personal contact with us or our employees, product
registration, call centers, or public events such as trade shows or seminars)
for the purposes listed above.

When you make a purchase using a credit card on the Services, your credit card
information is transmitted directly to our third-party payment processor. We do
not store your credit card information and the third-party payment processor
does not share your credit card information with us.

If you submit an application for Pega Ventures or other partner programs, we may
use your application and all information and materials included in your
application for conducting due diligence, evaluating potential business
transactions and tracking applicants, founders, investors and companies.

To the extent that our processing of your personal data is subject to the
General Data Protection Regulation or other privacy laws which so allow, we may
rely on the legal bases described above to process your personal data. We may
also process your personal data for direct marketing purposes and for
administration of contractual and precontractual relationships and you have a
right to object to our use or sharing of your personal data for this purpose at
any time.

If you believe our processing of your personal data is inconsistent with
applicable data protection laws, you may lodge a complaint with your local
supervisory data protection authority.


REASONS WE SHARE PERSONAL DATA

We may disclose the information we collect and receive about you to:

 * our affiliates and subsidiaries worldwide for business purposes, including
   Client support, contractual and precontractual administration, marketing,
   technical operations and account management purposes;
 * Contractors, business partners, service providers and suppliers worldwide who
   work on our behalf to support our services and provide services on behalf of
   our clients and who have agreed to keep the information confidential and use
   the information solely to carry out the services that they are performing for
   us, including hosting, storage, data analysis, implementation, and assisting
   us with reviewing your application for Pega Ventures and other partner
   programs;
 * third parties and partners, resellers and ISVs worldwide for our marketing,
   advertising, events, promotions or other similar purposes, including event
   sponsors and third-party data enrichment providers, who help us keep your
   business contact information (e.g. name, title, company, work email address,
   etc.) complete, current and accurate.
 * your employer if it is our Client or partner;
 * other users of our Services, consistent with your privacy settings;
 * as required by law, such as to comply with a subpoena or other legal process,
   a court order, requests from regulatory or tax authorities, or government
   reporting obligations;
 * other third parties with your consent;
 * when we believe in good faith that disclosure is necessary (a) to protect our
   rights, the integrity of any Service, or your safety or the safety of others,
   or (b) to detect, prevent, or respond to possible security incidents, fraud,
   intellectual property infringement, violations of our Terms of Use,
   violations of law, or other misuse of any Service; and
 * Contractors, business partners, service providers, advisors, and other third
   parties worldwide to the extent reasonably necessary to manage our business
   and/or to proceed with the negotiation or completion of a merger,
   acquisition, financing, public offering of securities, reorganization, or
   sale of all or a portion of our assets.
 * In addition, we may share de-identified information, such as reports on user
   demographics and traffic patterns, with third parties. We will not sell
   information that can personally identify you to others and sharing with third
   parties is as set forth in this Privacy notice, to authorized service
   providers, business partners or contractors who have agreed to specific
   contractual limitations as to their use of such information, or if you use
   our sites or services to provide your information to it with third parties or
   direct us to disclose to such third parties. We share your information for
   the purposes described herein and you have the right object to such sharing
   as set forth herein. By going to our Preference Center you may also (i)
   manage what types of email you receive from us, (ii) update your contact
   information, (iii) change how we process your information, including opt-out
   of sharing.

We may enable you to post information to certain parts of the Services, such as
the Online Communities. Information you disclose through any Online Communities
may be publicly available. We urge you to exercise discretion and caution when
deciding to disclose personal information, or any other information, through any
Online Community. By using any Service, you agree to adhere to all applicable
copyright laws.

A Service also may contain links to third-party websites and applications for
your convenience and information. We do not control those third-party websites
and applications or their privacy practices, which may differ from our own. You
acknowledge and agree that we are not responsible for the collection and use of
your information by third-party websites and applications that are not under our
control, and such information is not governed by this Privacy Notice.


HOW IS YOUR INFORMATION SECURED?

We strive to maintain reasonable and appropriate administrative, technical, and
physical safeguards designed to safeguard the information collected by the
Services from loss, misuse, and unauthorized access, disclosure, alteration and
destruction, taking into account the risks involved in the processing and the
nature of the information. However, no information system can be 100% secure, so
we cannot guarantee the absolute security of your information. Moreover, we are
not responsible for the security of information you transmit to the Services
over networks that we do not control, including the Internet and wireless
networks.


WHERE IS THIS INFORMATION PROCESSED?

Information collected through the Services will be processed using resources and
servers located in any country where we have affiliates; and in any country
where we engage subprocessors including various countries around the world,
including Australia, Brazil, Canada, United Kingdom, Germany, Netherlands,
Poland, India, Japan, Singapore and the United States. Therefore, your personal
information may be transferred, processed and stored outside the country where
your information was collected by using or attending a Service. By using a
Service, you consent to such transfer to, and processing and storage in, the
United States and other countries.


INTERNATIONAL TRANSFERS FROM THE EUROPEAN ECONOMIC AREA

Your information may be transferred by us, our affiliates and/or third parties
outside the country in which you are located, including the United States. Such
countries may not offer the same level of protection as in other parts of the
world in terms of data protection and privacy regulations. By providing us your
information and confirming your consent, you agree to such transfer and/or
processing. When we transfer your data outside of EEA, we will implement
appropriate safeguards to protect your data in a manner which provides a degree
of protection similar to the EU. To achieve this (i) we put in place
intercompany agreements incorporating Standard Contractual Clauses with our
affiliates outside of the EEA, (ii) we rely on Standard Contractual Clauses or
other lawful transfer mechanisms approved by the European Commission with our
third-party providers outside of the EEA, (iii) we also adopted certain
supplementary measures such as technical measures, including data minimization,
encryption, enhanced access controls, government access policy,  or sharing with
protected recipients and updated policies for reviews of data requests.

We continue to comply with the EU-U.S. and the Swiss – U.S. Privacy Shield
Frameworks (Privacy Shield) as set forth by the U.S. Department of Commerce,
however we do not rely on this mechanism for transfer of EEA or Swiss data.

To learn more about the Privacy Shield program, and to learn more how we comply
with the Privacy Shield Principles please visit our Privacy & Security page
here: https://www.pega.com/privacy-and-security to view our EU-US and Swiss- US
Privacy Shield notice and to view our certification, please visit
https://www.privacyshield.gov/.


CONTROLLER OF DATA

Data protection laws in certain jurisdictions differentiate between the
“controller” and “processor” of personal data. In general, our Clients are the
controller of Client Data and we are the processor of Client Data. For other
personal data, we may be the controller of such personal data for instance for
business contact information. Different Pegasystems entities provide the
Services in different parts of the world. For Client Data, the processor is the
entity with which the Client has contracted to provide the Client Application.
Our contact information for Clients is contained in the relevant Client
Agreement. For other personal data, Pegasystems Inc. is the controller, if
applicable, and you may contact us at privacy@pega.com. With reference to
personal data regulated by Turkish privacy law – Pegasystems Ltd is the
controller and may be contacted at privacy@pega.com.


DATA RETENTION

We will retain Client Data in accordance with the applicable terms in the Client
Agreement, and as required by applicable law. The Client may be able to
customize its retention settings and apply those customized settings depending
on the Pega product.

We may retain other personal data for as long as necessary for the purposes
described in this Privacy Notice. This may include keeping your personal data
after you have deactivated your Pega account for the period of time needed for
us to pursue legitimate business, conduct audits, comply with (and demonstrate
compliance with) legal obligations, resolve disputes and enforce our agreements.


YOUR CHOICES/DO NOT TRACK

You have the ability to access your Pega account and modify your Pega account
information online by visiting https://accounts.pega.com/user/login. By going to
our Preference Center you may also (i) manage what types of email you receive
from us, (ii) update your contact information, (iii) change how we process your
information, including opt-out of sharing.

As described in “What Information we Collect and Receive”, we collect cookies on
pega.com. You may set your cookie preferences by clicking on the Cookie
Preferences link on www.pega.com. If you do not want the Services to collect
information through the use of cookies, you can set your web browser to reject
cookies from the Services. Each browser is different, so you should check your
browser’s “Help” menu to learn how to change your cookie preferences. Blocking
or rejecting cookies from the Services will impact your ability to use features
and functionality of, and may prevent access to, the Services.

As you can control your preferences via the Preference Center, we will not
respond to specific ‘Do Not Track’ requests.


YOUR RIGHTS

If you reside in certain states or in certain countries, including within the
European Union, you may have one or more of the following rights available to
you under data protection laws in relation to your personal data: the right to
access, update, correct, receive, port, object, delete or restrict processing of
your personal data.

 * Access – In certain jurisdictions, you have the right to request that we
   disclose certain information to you about our collection and use of your
   personal information. To request access your personal data that we have
   collected, used or disclosed please contact privacy@pega.com, or in states
   where this information can be requested by phone, by calling 1-617-866-6800.
 * Update or Correct – To update or correct your personal data, you can usually
   do this by updating your Pega account. If you already have a Pega account go
   to https://accounts.pega.com/user/login. If you want to create a Pega
   account, go to https://accounts.pega.com/register. Otherwise, please contact
   privacy@pega.com.
 * Port – To request a copy of your personal data that we have collected about
   you in a commonly used and machine-readable format, please contact
   privacy@pega.com.
 * Object – To object to processing or sharing of your personal data please
   contact privacy@pega.com.
 * Delete or Restrict Processing – To delete or change how we process your
   personal data for marketing purposes, please go to our Preference Center and
   follow the instructions. To request deletion of all your personal data from
   our databases please email privacy@pega.com.

If your personal data is processed based on your consent, you may withdraw your
consent at any time, without affecting the lawfulness of our processing based on
such consent before it was withdrawn.

To exercise any of the above-listed rights (with the exception of the right to
lodge a complaint with a DPA, which you may do directly to a DPA), please follow
the instructions above or contact us at privacy@pega.com. We will process any
requests in accordance with applicable laws and within a reasonable period of
time (e.g., 30 days for certain requests under the General Data Protection
Regulation). We may need to verify your identity and place of residence before
processing your request.

We may take reasonable steps to authenticate your request and request
information to verify you identify, considering the context of your request and
your reasonable expectations. We may also reject your requests where permitted
or required to do so in accordance with applicable laws.


CALIFORNIA CONSUMER PRIVACY ACT (“CCPA”) AND CALIFORNIA PRIVACY RIGHTS ACT OF
2020 ( “CPRA”)

In addition to the rights outlined above, CCPA and CPRA provide California
residents with certain additional rights. California law permits users who are
California residents to request and obtain from us once a year, free of charge,
a list of third parties to whom we have disclosed their personal information (if
any) for their direct marketing purposes in the prior calendar year.

The CCPA and the CPRA allow California residents, upon a verifiable consumer
request, to request that a business that collects consumers’ personal
information to give consumers access, in a portable and (if technically
feasible) readily usable form, to the specific pieces and categories of personal
information that the business has collected about the consumer, the categories
of sources for that information, the business or commercial purposes for
collecting the information, and the categories of third parties with which the
information was shared. California residents also have the right to submit a
request to correct inaccurate information, to delete information under certain
circumstances, to limit the processing of sensitive personal information, and to
opt-out of automated processing. Consistent with California law, if you choose
to exercise your rights, we won’t charge you different prices or provide
different quality of services unless those differences are related to your
information.


We do not and will not sell your personal information to third parties, and we
share your personal information only as outlined in this privacy notice. We do
not sell the personal information of minors (see “Children’s’ information”
below). We describe how we use and share your information in section “How do we
use your information”. We describe how we use search terms you enter on the
Service in section “Automated Interactions.”

You or your authorized agent as defined under CCPA Section 999.326 (with proof
that such agent has been authorized on your behalf) can exercise your rights
related to the use, transfer, correction, limiting processing of sensitive
personal information and sharing of your data under CCPA or CPRA using contact
information given in section “Your rights”.


CHILDREN'S INFORMATION

The Services are not directed to, nor do we knowingly collect information from,
children under the age of 16. If you become aware that your child or any child
under your care has provided us with information without your consent, please
contact us at the contact information listed below.


CHANGES TO THIS PRIVACY NOTICE

If we update this Privacy Notice, we will notify you by posting a new Privacy
Notice on this page and updating the revision date. If we make any revisions
that materially change the ways in which we use or disclose the information
previously collected from you through a Service, we will give you the
opportunity to consent to such changes before applying them to that previously
collected information.


CONTACT US

If you have any questions about this Privacy Notice or our use of your
information collected through the Services, please contact privacy@pega.com. Our
address is Pegasystems Inc., One Main Street, Cambridge, MA 02142 Attn: Chief
Compliance Officer.

We also provide you with the additional country – dedicated contacts:

 * Brazil – Roberto Paes, Chief of Data Treatment for Brazil, Pegasystems
   Serviços de Software do Brasil Ltda email: privacy@pega.com
 * Singapore – Data Protection Officer for Singapore at SGDPO@pega.com
 * Turkey – Pegasystems Bilgi Teknolojileri Anonim Şirketi, Palmiye Cad. B39A
   No:20, Göksu Evleri Anadolu, Hisarı Beykoz, Istanbul 34815, email:
   privacy@pega.com. 
 * India (Grievance Officer)  – Tribhuvan Yadav, Senior Manager, Application
   Development ,IT. Email: privacy@pega.com 

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ABOUT PEGASYSTEMS

Pega delivers innovative software that crushes business complexity. From
maximizing customer lifetime value to streamlining service to boosting
efficiency, we help the world’s leading brands solve problems fast and transform
for tomorrow. Pega clients make better decisions and get work done with
real-time AI and intelligent automation. And, since 1983, we’ve built our
scalable architecture and low-code platform to stay ahead of rapid change. Our
solutions save people time, so our clients’ employees and customers can get back
to what matters most.


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